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Recent guest reviews

Nice and Clean

Smoke detector hanging from ceiling by one wire. Room had a bad odor. Not enough towels.

The property handled the breakfast buffet very well considering the covid restrictions. A staff member explained all our options and handed us our selections. Staff, in particular Rachel at the front desk, went above and beyond to help us. Rachel actually mailed my medication that I had forgotten to our son's home so we didn't have a 6 hour round trip to retrieve it. In future we will be staying at a Holiday Inn Express whenever possible.

Good property for an overnight mid-trip. very clean - well managed and COVID felt well mitigated. Shout out to Elsie for brewing a fresh pot of coffee when we arrived late and i went to find a cup!

Friendly staff, who were eager to help with even minor problems; convenient location

They need to make the parking lot more bigger, and safer

The room was really hot. Had the AC turned down but the room never cooled down

We arrived late. The facility is located in a cluster of hotels with ill defined driveways. People were loitering in the parking lot. It was dark and didn’t feel secure. Our assigned room smelled and looked lived in. The desk clerk reacted well and reassigned us quickly to another room. This room has a non functioning TV. Breakfast bar was partially stocked. This is literally the worst location we have ever stayed in for this franchise. The housekeeping staff was friendly.

Our bicycles were stolen off the back of the car and they were secured by three thick cable locks. The sign said the parking lot was under video surveillance but we never saw any cameras. Don’t stay at this hotel or the Country Inn and Suites next door which shares the parking lot. It is not safe.

Great time with grandbabies, staff was great aside from a couple that were just rude...but the others were wonderful. Room was clean and comfortable, love al the pillows!!!

I would highly recommend this hotel. From check in to check out the friendly staff was easy willing and able to accommodate our needs and requests during our two night stay. The rooms were well appointed and clean. Our stay was very enjoyable!

Had to pick-up previous persons things,water bottle,lip balm and tv was left on.their was no toilet paper, and I don't think the sheets were changed because they were all rumbled. Not worth the price. I did not complain to tired from driving 450 miles.

Late check in no problem. Called in reservation 3 hours before on the road and had no problem finding the Motel. We enjoyed the indoor pool and nice room. The Continental morning breakfast was the best with lots of choices including pancakes....

Price seemed a bit high. The room was nice and clean, but nothing special.

Overall a very good overall experience, front desk a little slow and terse,but not bad. Internet was very slow, but passable. I was there on business and it met all my needs, though a little more expensive than I would have expected for location.

Alex Ln Charleston WV

Hotel highlights

  • Free continental breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Indoor pool

Holiday Inn Express Charleston-Kanawha City, an IHG Hotel places you within a 10-minute drive of popular sights such as Clay Center for the Arts and Sciences and West Virginia State Museum. This 67-room hotel welcomes guests with free breakfast and conveniences like an indoor pool and free in-room WiFi.


Dining

Free continental breakfast is served each morning from 6:00 AM to 9:00 AM.


Rooms

Guests can expect to find free WiFi and flat-screen TVs with cable channels. Other amenities include sitting areas, refrigerators, and microwaves.


Property features

At Holiday Inn Express Charleston-Kanawha City, an IHG Hotel, guests enjoy features like an indoor pool, a gym, and free WiFi in public areas. There's free parking if you drive. The 24-hour front desk has staff standing by to help with securing valuables and dry cleaning/laundry. Additional amenities include a business center, free newspapers, and laundry facilities.

Room options

Standard Room, 1 King Bed, Accessible (Mobil Roll In Shwr)

1 King Bed | Sleeps 4

Standard Room

1 King Bed | 1 Queen Bed | Sleeps 2

Standard Room, 2 Queen Beds, Accessible (Mobil Roll Shwr)

2 Queen Beds | Sleeps 6

Suite, 1 King Bed, Accessible (Comm, Trans Shwr)

1 King Bed | Sleeps 4

Guest reviews for Holiday Inn Express Charleston-Kanawha City, an IHG Hotel

Everyone (6) Couples (6) Business (2) Family (14)
5
Family

Nice and Clean

By on Aug 5, 2021

1
Family

Smoke detector hanging from ceiling by one wire. Room had a bad odor. Not enough towels.

By on Jul 5, 2021

5
Everyone

By on May 7, 2021

5
Family

The property handled the breakfast buffet very well considering the covid restrictions. A staff member explained all our options and handed us our selections. Staff, in particular Rachel at the front desk, went above and beyond to help us. Rachel actually mailed my medication that I had forgotten to our son's home so we didn't have a 6 hour round trip to retrieve it. In future we will be staying at a Holiday Inn Express whenever possible.

By on Apr 18, 2021

4
Family

Good property for an overnight mid-trip. very clean - well managed and COVID felt well mitigated. Shout out to Elsie for brewing a fresh pot of coffee when we arrived late and i went to find a cup!

By on Apr 2, 2021

Review comment responded on Apr 13, 2021

Thank you

5
Partner Couples

Friendly staff, who were eager to help with even minor problems; convenient location

By on Jun 24, 2020

5
Partner Couples

They need to make the parking lot more bigger, and safer

By on Jan 23, 2020

5
Everyone

By on Jan 10, 2020

Review comment responded on Jan 13, 2020

Thank you for the 5/5 review! Safe Travels

5
Everyone

By on Dec 14, 2019

Review comment responded on Dec 16, 2019

Thank you for the 5/5 review!

2
Partner Couples Family

The room was really hot. Had the AC turned down but the room never cooled down

By on Nov 30, 2019

Review comment responded on Dec 2, 2019

I'm sorry that the room did not cool enough for it to be comfortable. If you would be kind enough to let me know the room number or name on the reservation I will have it repaired. Thank you.

Holiday Inn Express Charleston-Kanawha City, an IHG Hotel

107 Alex Ln, Charleston, WV 25304
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