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Recent guest reviews

Friendly staff, who were eager to help with even minor problems; convenient location

They need to make the parking lot more bigger, and safer

The room was really hot. Had the AC turned down but the room never cooled down

We arrived late. The facility is located in a cluster of hotels with ill defined driveways. People were loitering in the parking lot. It was dark and didn’t feel secure. Our assigned room smelled and looked lived in. The desk clerk reacted well and reassigned us quickly to another room. This room has a non functioning TV. Breakfast bar was partially stocked. This is literally the worst location we have ever stayed in for this franchise. The housekeeping staff was friendly.

Our bicycles were stolen off the back of the car and they were secured by three thick cable locks. The sign said the parking lot was under video surveillance but we never saw any cameras. Don’t stay at this hotel or the Country Inn and Suites next door which shares the parking lot. It is not safe.

Great time with grandbabies, staff was great aside from a couple that were just rude...but the others were wonderful. Room was clean and comfortable, love al the pillows!!!

I would highly recommend this hotel. From check in to check out the friendly staff was easy willing and able to accommodate our needs and requests during our two night stay. The rooms were well appointed and clean. Our stay was very enjoyable!

Had to pick-up previous persons things,water bottle,lip balm and tv was left on.their was no toilet paper, and I don't think the sheets were changed because they were all rumbled. Not worth the price. I did not complain to tired from driving 450 miles.

Late check in no problem. Called in reservation 3 hours before on the road and had no problem finding the Motel. We enjoyed the indoor pool and nice room. The Continental morning breakfast was the best with lots of choices including pancakes....

Price seemed a bit high. The room was nice and clean, but nothing special.

Overall a very good overall experience, front desk a little slow and terse,but not bad. Internet was very slow, but passable. I was there on business and it met all my needs, though a little more expensive than I would have expected for location.

Having a clean, comfortable room with exceptional service takes away all the worries and allows for complete focus on the most important things during my stay.... my grandbabies!! They had a blast in the pool and hot tub, both were clean and the area around the pool was clean and clutter free as well. The breakfast was delicious- they had fun with the new pancake machine :) Thank you for taking away stress and worry and allowing me to enjoy my babies! We will be back and soon!!!

The room was "fresh" and clean- very roomy. Was sad that the pool was closed due to maintenance but that was no big deal, we'll just enjoy it our next trop there! The staff were all very pleasant and made us feel at home. The grandbabies had plenty of room to run around in the room and I really enjoyed the seperate sitting room! Thank you for making such a short visit so pleasant!

nice stay

Everything was clean and the staff was very helpful. I was afraid because our room faced the Interstate we would hear it all night but never heard a thing.

The suite accomodations filled our needs perfectly. The breakfast was very good with many choices that pleased all of us. The bathroom needed a fan.

Alex Ln Charleston WV

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Indoor pool
  • Fitness center

Holiday Inn Express Charleston-Kanawha City places you within a 10-minute drive of popular sights such as West Virginia State Capitol Building and West Virginia State Museum. This 67-room hotel welcomes guests with conveniences like an indoor pool, free in-room WiFi, and free self parking.


Dining

Start each morning off right with continental breakfast served for a fee.


Rooms

All 67 air-conditioned accommodations feature sitting areas. Guests can expect free WiFi and flat-screen TVs with cable channels. Microwaves, refrigerators, and coffee makers are also standard.


Property features

At Holiday Inn Express Charleston-Kanawha City, guests enjoy features like an indoor pool, a fitness center, and free WiFi in public areas. There's free parking if you drive. The 24-hour front desk has staff always at the ready. Additional amenities include free newspapers and laundry facilities.

Room options

Room, 1 King Bed, Accessible, Non Smoking (Roll-In Shower)

1 King Bed | Sleeps 3

Standard Room

1 King Bed | 1 Queen Bed | Sleeps 2

Room, Accessible, Non Smoking (Mobility, Roll-In Shower)

2 Double Beds | 2 Queen Beds | Sleeps 4

Suite, Accessible, Non Smoking (Hearing, Transfer Shower)

2 Double Beds | 2 Queen Beds | Sleeps 4

Guest reviews for Holiday Inn Express Charleston-Kanawha City

Everyone (5) Couples (6) Business (2) Family (10)
5
Partner Couples

Friendly staff, who were eager to help with even minor problems; convenient location

By on Jun 24, 2020

5
Partner Couples

They need to make the parking lot more bigger, and safer

By on Jan 23, 2020

5
Everyone

By on Jan 10, 2020

Review comment responded on Jan 13, 2020

Thank you for the 5/5 review! Safe Travels

5
Everyone

By on Dec 14, 2019

Review comment responded on Dec 16, 2019

Thank you for the 5/5 review!

2
Partner Couples Family

The room was really hot. Had the AC turned down but the room never cooled down

By on Nov 30, 2019

Review comment responded on Dec 2, 2019

I'm sorry that the room did not cool enough for it to be comfortable. If you would be kind enough to let me know the room number or name on the reservation I will have it repaired. Thank you.

2
Family Family

We arrived late. The facility is located in a cluster of hotels with ill defined driveways. People were loitering in the parking lot. It was dark and didn’t feel secure. Our assigned room smelled and looked lived in. The desk clerk reacted well and reassigned us quickly to another room. This room has a non functioning TV. Breakfast bar was partially stocked. This is literally the worst location we have ever stayed in for this franchise. The housekeeping staff was friendly.

By on Sep 21, 2019

Review comment responded on Sep 21, 2019

I am sorry that your experience at our hotel did not exceed your expectations. All commits are taken seriously and efforts are made to prevent them from happening again.

5
Everyone

By on Aug 15, 2019

Review comment responded on Aug 20, 2019

Thank you!

3
Everyone

By on Mar 25, 2019

Review comment responded on Apr 2, 2019

Dear Anonymous, Thank you for staying with us! We hope to see you again!

2
Everyone

Our bicycles were stolen off the back of the car and they were secured by three thick cable locks. The sign said the parking lot was under video surveillance but we never saw any cameras. Don’t stay at this hotel or the Country Inn and Suites next door which shares the parking lot. It is not safe.

By , from st. louis on May 14, 2018

Review comment responded on May 17, 2018

Dear Pam, Thank you for taking the time to give us feedback on your stay. We sincerely apologize that you had your bikes stolen during your stay. We do have security camera's located in various locations around the building. We unfortunately are not immune to theft issues, but we do work closely with law enforcement to make our area as safe as possible. We, again are sorry for your loss of your personal items.

4

grandbaby time

Family

Great time with grandbabies, staff was great aside from a couple that were just rude...but the others were wonderful. Room was clean and comfortable, love al the pillows!!!

By on Jan 16, 2015

Holiday Inn Express Charleston-Kanawha City

107 Alex Ln, Charleston, WV 25304
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