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Holiday Inn Express Charleston-Kanawha City

2.5 out of 5.0

Recent guest reviews

Great time with grandbabies, staff was great aside from a couple that were just rude...but the others were wonderful. Room was clean and comfortable, love al the pillows!!!

I would highly recommend this hotel. From check in to check out the friendly staff was easy willing and able to accommodate our needs and requests during our two night stay. The rooms were well appointed and clean. Our stay was very enjoyable!

Had to pick-up previous persons things,water bottle,lip balm and tv was left on.their was no toilet paper, and I don't think the sheets were changed because they were all rumbled. Not worth the price. I did not complain to tired from driving 450 miles.

Late check in no problem. Called in reservation 3 hours before on the road and had no problem finding the Motel. We enjoyed the indoor pool and nice room. The Continental morning breakfast was the best with lots of choices including pancakes....

Price seemed a bit high. The room was nice and clean, but nothing special.

Overall a very good overall experience, front desk a little slow and terse,but not bad. Internet was very slow, but passable. I was there on business and it met all my needs, though a little more expensive than I would have expected for location.

Having a clean, comfortable room with exceptional service takes away all the worries and allows for complete focus on the most important things during my stay.... my grandbabies!! They had a blast in the pool and hot tub, both were clean and the area around the pool was clean and clutter free as well. The breakfast was delicious- they had fun with the new pancake machine :) Thank you for taking away stress and worry and allowing me to enjoy my babies! We will be back and soon!!!

The room was "fresh" and clean- very roomy. Was sad that the pool was closed due to maintenance but that was no big deal, we'll just enjoy it our next trop there! The staff were all very pleasant and made us feel at home. The grandbabies had plenty of room to run around in the room and I really enjoyed the seperate sitting room! Thank you for making such a short visit so pleasant!

nice stay

Everything was clean and the staff was very helpful. I was afraid because our room faced the Interstate we would hear it all night but never heard a thing.

The suite accomodations filled our needs perfectly. The breakfast was very good with many choices that pleased all of us. The bathroom needed a fan.

This hotels was very nice and clean. The room was spacious and the staff was very helpful to us. I would recommend staying here.

Room options

Room, Accessible

Full 2 | Queen 2 | Sleeps 4

Room, 1 King Bed, Accessible (Roll-In Shower)

King 1 | Sleeps 3

Room, 1 King Bed, Non Smoking (Leisure)

King 1 | Sleeps 3

Standard Room

King 1 | Queen 1 | Sleeps 2

Guest reviews for Holiday Inn Express Charleston-Kanawha City

Couples (3) Business (2) Family (7)
4

grandbaby time

Families

Great time with grandbabies, staff was great aside from a couple that were just rude...but the others were wonderful. Room was clean and comfortable, love al the pillows!!!

By on Jan 16, 2015

4

great stay!

Families

I would highly recommend this hotel. From check in to check out the friendly staff was easy willing and able to accommodate our needs and requests during our two night stay. The rooms were well appointed and clean. Our stay was very enjoyable!

By on Jun 30, 2014

1

room not cleaned

Couples

Had to pick-up previous persons things,water bottle,lip balm and tv was left on.their was no toilet paper, and I don't think the sheets were changed because they were all rumbled. Not worth the price. I did not complain to tired from driving 450 miles.

By on May 3, 2014

5

overnight for the weary traveler

Families

Late check in no problem. Called in reservation 3 hours before on the road and had no problem finding the Motel. We enjoyed the indoor pool and nice room. The Continental morning breakfast was the best with lots of choices including pancakes....

By on Aug 20, 2012

3

weekend getaway

Couples

Price seemed a bit high. The room was nice and clean, but nothing special.

By on Jul 30, 2012

4

great hotel, clean, comfortable

BusinessTravelers

Overall a very good overall experience, front desk a little slow and terse,but not bad. Internet was very slow, but passable. I was there on business and it met all my needs, though a little more expensive than I would have expected for location.

By on Apr 14, 2012

5

worry-free grandbaby time!

Families

Having a clean, comfortable room with exceptional service takes away all the worries and allows for complete focus on the most important things during my stay.... my grandbabies!! They had a blast in the pool and hot tub, both were clean and the area around the pool was clean and clutter free as well. The breakfast was delicious- they had fun with the new pancake machine :) Thank you for taking away stress and worry and allowing me to enjoy my babies! We will be back and soon!!!

By on Feb 23, 2012

4

wonderful worry free time with grandbabies!

Families

The room was "fresh" and clean- very roomy. Was sad that the pool was closed due to maintenance but that was no big deal, we'll just enjoy it our next trop there! The staff were all very pleasant and made us feel at home. The grandbabies had plenty of room to run around in the room and I really enjoyed the seperate sitting room! Thank you for making such a short visit so pleasant!

By on Dec 22, 2011

4

comfort suites charleston

Couples

nice stay

By on May 31, 2010

3

enjoyed our stay

Families

Everything was clean and the staff was very helpful. I was afraid because our room faced the Interstate we would hear it all night but never heard a thing.

By on Jul 28, 2009