Suite, One Queen Bed, Non-Smoking
from $116
Embassy Suites Charleston
3.0 out of 5.0
3.8
out of 5
Average Guest Review
See all 43 reviews
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Recent guest reviews
My husband and I recently stayed for one night. Although the hotel was comfortable we found it to be quite tired. We didn't find the staff engaging. No real welcome from the front desk. Two people did make a conscious effort though at the manager's reception, the man serving beverages, as well as the man filling snacks and keeping the area clean.
Staying at Embassy suites was a special treat for my grandson. The two of us traditionally go Christmas shopping for his family but this year I thought I'd make it really special. We shopped, checked in, ordered room service, swam in the pool, and in the morning had a huge breakfast at the buffet. It was such a great time that I'm going to repeat it for my granddaughter.
Nice facility, nice downtown location but our room wasn't serviced the first day after we got back so we had to call and request this at 5:30pm upon return. Day two repeat of Day One. Strike two. Again waited to receive limited service. Finally Day 3 of four our room was properly serviced. So not a happy camper with that. Otherwise ok stay.
The streets in Charleston were confusing as most seem to be one way. Biggest negative with the hotel is the lack of parking .....free parking. Movies are very expensive. $18/movie. Room was very clean and the maid freshened it up every time we left the room.
I always stay at Embassy Suites. They have the best amenities and service.
Loved the location everything to do was within walking distance.
We wanted to break up our trip to NC. This was a great stop. The hotel was wonder and close to a lovely mall. We had a nice night of swimming and enjoying the mall.
It was fun. I liked the happy hour. I liked the happy hour. I liked the happy hour. I liked the happy hour. I liked the happy hour. I liked the happy hour. I liked the happy hour. I liked the happy hour.
I really enjoyed staying at this hotel. The hotel and my room was very clean and the staff was very nice. If I had one bad thing to say is the parking but other than that I really enjoyed my stay. Also the breakfast was very good and they give you plenty of choice to chose from. When I go and see my son I will stay at this hotel every time.
Took a quick romantic overnight trip. Comfy suite. Cocktail hour was awesome! Breakfast was epic. The gym was solid!
We have yet to find a nice hotel that offers suites in Charleston, WV. We always stop here because it is halfway to my parent's house. This has very large rooms and the elevator in the lobby is fun for the kids. The rooms are very dated and need some improvements. It works if you have to stop here.
Awsome will be back enjoyed my stay excellent service clean rooms
family x mas meeting place. 4 out of 5 rooms not cleaned or serviced . one room with dirty linens at check in, could not recommend this hotel.
We reserved a non-smoking room 2 weeks before our trip, but when we checked in, we were told all that was left was one non-smoking room, Disgusting smell came from the room, there was an ashtray in the bathroom with ashes in it when we arrived, and a dirty rag on the floor of the shower. The room looked like it was used for a break room for the staff before we arrived. I paid WAY too much to be put into a smelly, dirty room.
Traveled to Charleston for business and my stay is what I would expect. The staff are friendly and professional. The rooms are clean and the location is centralized. No real surprises, nice play to stay.
Great place to stay. Only issue was noisy neighbors. Walls are thin.
The hotel itself was fine, we only had a problem with the housekeeping. One day they didn't make beds, empty the garbage, in general do their job.
The staff is super friendly. You get a full breakfast of decent quality free EVERY morning and free drinks and snacks at night. The pool and hot tub are clean. The restaurant onsite is good with excellent service. My only complaint is the parking fee. BOO to the parking fee.
We enjoyed the hotel and its amenities the hotel provided. The breakfast, evening reception, and relaxing rooms were quite nice.
For a relatively expensive hotel, the young man who checked us in was unfriendly and acted annoyed when we asked for a change to a king bed room. At these prices, it is rediculous to charge extra for wireless in the room. The HI just down the street has free wifi and costs about 50% less for an adequate room.
Hotel highlights
- Free cooked-to-order breakfast
- Onsite dining
- Free airport shuttle
- Indoor pool
Embassy Suites Charleston places you next to Charleston Town Center and within a 10-minute walk of Avampato Discovery Museum. This 253-room, 3-star hotel has an indoor pool along with a free airport shuttle and a health club. Centrally located in Charleston, the hotel is also a short walk from Charleston Civic Center and Clay Center for the Arts and Sciences.
Dining
Start your day off right with a free cooked-to-order breakfast. Explore the hotel and meet new friends over drinks at the bar/lounge, or enjoy a bite to eat at the onsite restaurant. Order from room service to satisfy your hunger without leaving your room, or meet other guests at the free daily manager's reception.
Rooms
The 253 air-conditioned accommodations afford space to spread out with dining areas and sitting areas. Guests can expect to find WiFi and 32-inch LCD TVs with cable channels and pay movies. Bathrooms have hair dryers and free toiletries. Other standard amenities include MP3 docks, sofa beds, and microwaves.
Property features
At Embassy Suites Charleston, guests enjoy features like an indoor pool, a health club, and a spa tub. If you drive, self parking is USD 12.00 per night, or you can take advantage of the free airport shuttle during limited hours. A multilingual staff is on hand to help secure valuables, and offer sightseeing advice. Additional amenities include WiFi in public areas, 7 meeting rooms, and a business center.
Guest reviews for Embassy Suites Charleston
one night in charleston, wv
Everyone
My husband and I recently stayed for one night. Although the hotel was comfortable we found it to be quite tired. We didn't find the staff engaging. No real welcome from the front desk. Two people did make a conscious effort though at the manager's reception, the man serving beverages, as well as the man filling snacks and keeping the area clean.
great location for christmas shopping
Everyone
Staying at Embassy suites was a special treat for my grandson. The two of us traditionally go Christmas shopping for his family but this year I thought I'd make it really special. We shopped, checked in, ordered room service, swam in the pool, and in the morning had a huge breakfast at the buffet. It was such a great time that I'm going to repeat it for my granddaughter.
Review comment
General Manager responded on Dec 14, 2016
We appreciate you being our guest, and we're thrilled you had a great visit here at the Embassy Suites by Hilton Charleston. It is great to read that you were impressed with our convenient location, breakfast buffet and with the quality of our service. Thank you for being our valued guest. Our entire staff looks forward to having you as our guest again the next time you are in the Charleston, WV area. Mark Cherry, General Manager
usually spot on but....
Everyone
Nice facility, nice downtown location but our room wasn't serviced the first day after we got back so we had to call and request this at 5:30pm upon return. Day two repeat of Day One. Strike two. Again waited to receive limited service. Finally Day 3 of four our room was properly serviced. So not a happy camper with that. Otherwise ok stay.
Review comment
General Manager responded on Oct 10, 2016
Thank you for choosing to stay with us once again and for taking the time to write a constructive feedback. Please know we are committed to providing the highest level of service and quality for every guest, and we sincerely regret your experience did not meet those expectations. Our housekeeping staff obviously failed to provide our customary attention to detail in preparing your room, and I sincerely apologize for the inconvenience this caused. Your concerns are being shared with team member responsible for your room. We hope you will consider giving us another chance so we can make a much better impression. Mark Cherry General Manager
nice hotel downtown and close to many venues , res
Everyone
The streets in Charleston were confusing as most seem to be one way. Biggest negative with the hotel is the lack of parking .....free parking. Movies are very expensive. $18/movie. Room was very clean and the maid freshened it up every time we left the room.
Review comment
General Manager responded on Aug 26, 2016
Thank you for choosing the Embassy Suites by Hilton Charleston for your stay. We are glad you liked the location of our hotel and you were pleased with our housekeeping service. However, I am sorry for your disappointment with our hotel parking charges. As with most downtown locations, there is an expense associated with parking in close proximity to the hotel. We appreciate your feedback and look forward to seeing you again. Mark Cherry, General Manager
business trip
Singles
I always stay at Embassy Suites. They have the best amenities and service.
awsome overnight stay
Singles
Loved the location everything to do was within walking distance.
great stop
Families
We wanted to break up our trip to NC. This was a great stop. The hotel was wonder and close to a lovely mall. We had a nice night of swimming and enjoying the mall.
charleston-may15
BusinessTravelers
It was fun. I liked the happy hour. I liked the happy hour. I liked the happy hour. I liked the happy hour. I liked the happy hour. I liked the happy hour. I liked the happy hour. I liked the happy hour.
taking my son to school there
Couples
I really enjoyed staying at this hotel. The hotel and my room was very clean and the staff was very nice. If I had one bad thing to say is the parking but other than that I really enjoyed my stay. Also the breakfast was very good and they give you plenty of choice to chose from. When I go and see my son I will stay at this hotel every time.
great stay
Couples
Took a quick romantic overnight trip. Comfy suite. Cocktail hour was awesome! Breakfast was epic. The gym was solid!
Theresa, Thank you for staying with us and for taking the time to post a review. We're sorry our hotel did not meet all your expectations. We agree there are areas within the hotel which are beginning to show their age. We will share your feedback with the people in our organization who responsible for formulating plans for future renovations. Our goal is to deliver the best service of any hotel in the area, and we hope you'll make plans to stay with us again!