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Recent guest reviews

Very organized and friendly customer service. The hotel found a safe way to serve the complementary drinks and breakfast despite the fact that we visited the city during the pandemic.

Very clean and the staff was helpful. They have done a good job making sure that everyone is safe with their COVID precautions. We will definitely be staying with them again on our next trip through Charleston.

The front desk staff were very friendly and reassuring about the COVID precautions being taken. A little disconcerting to see so many guests without masks in the lobby area, however. Room was beautiful and very comfortable!

This was our first stay since the renovations. Our stay was fantastic. Have a reservation there for mid March when we will again be in town

Used to have a hot tub but it was filled in. They charge you 16.50 for parking regardless if you park or not.

The reception from 5:30-7 was a delightful surprise. The architecture of the place further contributed to a sense of community that is absent in other hotels and it enhanced our stay to have this conviviality. The breakfast was amazing! Our room was spacious and very comfortable. We will be back.

Paying for parking is ridiculous. The rooms are dated.

Happy Hour Reception was Great, free Breakfast. Room was spacious. King size bed comfortable.

Great location but they are renovating. Many amenities not available. Charged my twice for parking. They won’t rescind second charge

This hotel has a great location and amenities. However, at the moment they are undergoing major renovation. I was aware of this when I booked, but I didn't realize how much impact it would have on our stay. Main entrance is not available, whole first floor is covered in plastic, getting renovated, so breakfast is served in a small hall. Once renovated, I believe it will be very impressive. In the meantime, it is little inconvenient.

Being down town among other larger buildings it felt a little claustrophobic, and space in front of their entrance for cars is pretty limited. Expect to pay $15 for parking at a garage but it is right behind their hotel. Reception area a little odd as they have 4 small individual check in stations instead of a longer desk area and not any real queue line to stand in for your turn that I could see. Worked out ok ...staff very friendly and helpful although I had to remind them to look me up as a Hilton Honors member so I could get the Wifi without being charged. They forgot to supply enough towels but were quick to remedy it once I asked. Area under sofa bed unvacuumed. Caulk around tubs a little moldy o/w BR ok. No shampoo bottle.. gave two conditioner bottles instead. Room quiet. Beds pretty comfortable . Breakfast really good... wide selection...omelet station made to order. Pool being renovated. Overall I think it is pretty good hotel with decent rates and would stay there again.

it was a great business trip. the only thing I would change is that we had to park in the parking garage, which was fine but I came in one night late and there is no security out there and it was not a safe feeling walking from there into the hotel.

Nice hotel. Pricey for the area though. Love the breakfast.

The room was nice and the breakfast was good. Parking was inconvenient and staff efficient but not particularly friendly.

Because it’s downtown they charge for parking and no where does it tell you that. Our sheets were dirty in the pullout bed.

Perfect location. Right in the middle of downtown Charleston.

My husband and I recently stayed for one night. Although the hotel was comfortable we found it to be quite tired. We didn't find the staff engaging. No real welcome from the front desk. Two people did make a conscious effort though at the manager's reception, the man serving beverages, as well as the man filling snacks and keeping the area clean.

Court St Charleston WV

Hotel highlights

  • Walking distance to Charleston Town Center and Charleston Civic Center
  • Free continental breakfast
  • Free WiFi in public areas
  • Onsite dining

Embassy Suites Charleston places you next to Charleston Town Center and within a 10-minute stroll of other popular attractions like Charleston Civic Center. This 3.5-star hotel has 253 guestrooms and offers an outdoor pool, a 24-hour fitness center, and a free airport shuttle.


Dining

Free continental breakfast is offered each morning. Enjoy a leisurely bite to eat at the onsite restaurant, or have a drink at the bar/lounge. Savor a meal from the comfort of your room with room service, or make new friends at the free daily manager's reception.


Rooms

All 253 air-conditioned accommodations feature sitting areas. Guests can expect WiFi, wired Internet, and 32-inch LCD TVs with cable channels and pay movies. Bathrooms offer hair dryers and free toiletries. Other standard amenities include MP3 docks, microwaves, and refrigerators.


Property features

Guests staying at Embassy Suites Charleston enjoy an outdoor pool, a 24-hour fitness center, and free WiFi in public areas. If you drive, self parking is USD 15.00 per night, or you can take advantage of the free airport shuttle during limited hours. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, luggage storage, and concierge services. Additional amenities include a business center, express check-out, and laundry facilities.

Room options

Standard Suite, 1 King Bed with Sofa bed, Non Smoking

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Standard Suite, Non Smoking (2 Double Beds with Sofa Bed)

2 Double Beds and 1 Double Sofa Bed | Sleeps 6

Premium Suite, 1 King Bed (Wellness)

1 King Bed | Sleeps 4

Deluxe Suite, 1 King Bed with Sofa bed, Corner

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Guest reviews for Embassy Suites Charleston

Everyone (14) Couples (14) Business (8) Family (19) Other (4) Friends (2)
5
Everyone

Very organized and friendly customer service. The hotel found a safe way to serve the complementary drinks and breakfast despite the fact that we visited the city during the pandemic.

By on Dec 21, 2020

Review comment responded on Dec 22, 2020

Thank you so much for your kind review. We look forward to sharing with the team.

5
Family Family

Very clean and the staff was helpful. They have done a good job making sure that everyone is safe with their COVID precautions. We will definitely be staying with them again on our next trip through Charleston.

By , from Wilmington NC on Aug 21, 2020

Review comment responded on Sep 29, 2020

Thank you very much rating us a 5 out of 5. We are grateful to have you stay with us and are thankful for your feedback.

4
Family

The front desk staff were very friendly and reassuring about the COVID precautions being taken. A little disconcerting to see so many guests without masks in the lobby area, however. Room was beautiful and very comfortable!

By , from Washington, DC on Jul 16, 2020

Review comment responded on Jul 22, 2020

Nancy, thank you for taking the time to share your positive experience with us!

5
Family

This was our first stay since the renovations. Our stay was fantastic. Have a reservation there for mid March when we will again be in town

By , from Wheeling , WV on Feb 21, 2020

Review comment responded on Feb 27, 2020

We are you enjoyed our revitalized look! We look forward to hosting you again in March

2
Family

Used to have a hot tub but it was filled in. They charge you 16.50 for parking regardless if you park or not.

By , from 25314 on Feb 16, 2020

Review comment responded on Feb 18, 2020

Thank you for taking the time to review our hotel , as part of our 2019 renovation the hotel received a new saline based pool that is open from 7a -11pm daily. Being a Downtown location there is a parking charge for parking a vehicle, however if a guest does not drive in or uses our complimentary shuttle we do not charge the $15 plus tax parking fee.

5
Partner Couples

The reception from 5:30-7 was a delightful surprise. The architecture of the place further contributed to a sense of community that is absent in other hotels and it enhanced our stay to have this conviviality. The breakfast was amazing! Our room was spacious and very comfortable. We will be back.

By , from Asheville on Dec 2, 2019

Review comment responded on Jan 18, 2020

Thank you for the great review! We are glad you enjoyed your stay with us here in Charleston!

5
Family Friends Business Business

Paying for parking is ridiculous. The rooms are dated.

By on Nov 4, 2019

3
Everyone

By on Oct 28, 2019

5
Family

Happy Hour Reception was Great, free Breakfast. Room was spacious. King size bed comfortable.

By on Jul 7, 2019

4
Everyone

By on May 23, 2019

Embassy Suites Charleston

300 Court St, Charleston, WV 25301
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