There is no valet, but there are plenty of spaces out front of the hotel (as photographed) with cones blocking them. I arrived at 2:30am after a grueling drive with my child during a cross country move. I asked about the parking spots and was told they are “reserved”. Reserved for who? There’s nothing on the website about reserved parking. I had to park a block behind the hotel and walk alone. Then the closets door to the parking garage WAS LOCKED. How? Why is your staff okay with a woman walking alone like this? It’s extremely annoying when there’s plenty of parking in “reserved” spaces that I had no problem paying for but I had to use a lot in an unsafe situation. So disappointed.
The pic of the pool, hot tub are fake pics. When I realized this I felt as if I had been taken. Parking will cost you at least $15 , it is not included. One thing I was happy with was the breakfast , it was good. I’m not one to leave reviews, but in this case I had too
Nice place
Staff are excellent
All the handicap parking was blocked off. Reason given was tree trimming being done. The spaces were also blocked a week before. No accommodations were made for handicapped guests. I believe blocking the handicap parking spaces is illegal. The hotel could have arranged valet parking for handicapped guests. Instead I had to walk approximately 2 blocks after parking because the back and side entrances to the hotel were locked.
Our bathroom was not adequately cleaned. There was dust build up in the corner under the sink. Also, our small coffee maker didn’t work. Food in the breakfast buffet was cold.
Nice price for a nice hotel…
Loved the atrium! Mad for lots of light and a bustling, exciting area to gather.
Be honest about Cocktail hour there was no unlimited drinks
Very organized and friendly customer service. The hotel found a safe way to serve the complementary drinks and breakfast despite the fact that we visited the city during the pandemic.
Very clean and the staff was helpful. They have done a good job making sure that everyone is safe with their COVID precautions. We will definitely be staying with them again on our next trip through Charleston.
The front desk staff were very friendly and reassuring about the COVID precautions being taken. A little disconcerting to see so many guests without masks in the lobby area, however. Room was beautiful and very comfortable!
This was our first stay since the renovations. Our stay was fantastic. Have a reservation there for mid March when we will again be in town
Used to have a hot tub but it was filled in. They charge you 16.50 for parking regardless if you park or not.
The reception from 5:30-7 was a delightful surprise. The architecture of the place further contributed to a sense of community that is absent in other hotels and it enhanced our stay to have this conviviality. The breakfast was amazing! Our room was spacious and very comfortable. We will be back.
Paying for parking is ridiculous. The rooms are dated.
Happy Hour Reception was Great, free Breakfast. Room was spacious. King size bed comfortable.
Charleston Coliseum & Convention Center is a short stroll from Embassy Suites Charleston, and other popular attractions like Charleston Town Center are within a couple of miles (3 km). This 3.5-star hotel has 253 guestrooms and offers an outdoor pool, a 24-hour gym, and a free airport shuttle.
Free continental breakfast is offered each morning. Enjoy a leisurely bite to eat at the onsite restaurant, or have a drink at the bar/lounge. Savor a meal from the comfort of your room with room service, or make new friends at the free daily manager's reception.
All 253 air-conditioned accommodations feature sitting areas. Guests can expect WiFi, wired Internet, and 32-inch LCD TVs with cable channels and pay movies. Bathrooms offer hair dryers and free toiletries. Other standard amenities include MP3 docks, microwaves, and refrigerators.
Guests staying at Embassy Suites Charleston enjoy an outdoor pool, a 24-hour gym, and free WiFi in public areas. If you drive, self parking is USD 15.00 per night, or you can take advantage of the free airport shuttle during limited hours. The front desk has multilingual staff on hand 24/7 to help with securing valuables, dry cleaning/laundry, and concierge services. Additional amenities include a business center, express check-out, and laundry facilities.
There is no valet, but there are plenty of spaces out front of the hotel (as photographed) with cones blocking them. I arrived at 2:30am after a grueling drive with my child during a cross country move. I asked about the parking spots and was told they are “reserved”. Reserved for who? There’s nothing on the website about reserved parking. I had to park a block behind the hotel and walk alone. Then the closets door to the parking garage WAS LOCKED. How? Why is your staff okay with a woman walking alone like this? It’s extremely annoying when there’s plenty of parking in “reserved” spaces that I had no problem paying for but I had to use a lot in an unsafe situation. So disappointed.
The pic of the pool, hot tub are fake pics. When I realized this I felt as if I had been taken. Parking will cost you at least $15 , it is not included. One thing I was happy with was the breakfast , it was good. I’m not one to leave reviews, but in this case I had too
Dear jarvis, While we are pleased that our breakfast was the highlight of your stay, we regret your disappointment with our pool and hot tub. Our goal is to exceed our guests’ expectations, so I’m sorry that your stay was just okay. We appreciate your attention to reviewing our hotel and we hope to impress upon your return to the area. Sincerely, David Hicks General Manager
Nice place
Dear Jim, Thanks for sharing this generous review of your experience with us. We really appreciate the support and hope to host you again. Best, David Hicks General Manager
Staff are excellent
Dear vera, We appreciate your review and recommendation. I'm delighted to know you found your stay to be top-notch. Please find a reason to visit us again soon. Best, David Hicks General Manager
All the handicap parking was blocked off. Reason given was tree trimming being done. The spaces were also blocked a week before. No accommodations were made for handicapped guests. I believe blocking the handicap parking spaces is illegal. The hotel could have arranged valet parking for handicapped guests. Instead I had to walk approximately 2 blocks after parking because the back and side entrances to the hotel were locked.
Dear Ken, I'm so sorry to hear we let you down and would certainly never want to leave you with a poor impression. I apologize that we were unable to provide you with the exceptional stay and service you’ve come to expect. We value your business and your loyalty to our brand. I appreciate your feedback as it allows us to positively impact future guest experiences. We hope to see you again. Sincerely, David Hicks General Manager
Our bathroom was not adequately cleaned. There was dust build up in the corner under the sink. Also, our small coffee maker didn’t work. Food in the breakfast buffet was cold.
Dear Deborah, I regret that you did not enjoy your stay and for the mechanical issue with your coffee maker. Additionally, I’m sorry the cleanliness of your bathroom was not up to our high standards; I have taken note. I appreciate you sharing your sincere review with us and other travelers; this allows us to improve future stays. Our team strives to be your hotel of choice when in the area. Sincerely, David Hicks General Manager
Thank you for taking the time to leave a review and let us know you enjoyed your stay. We look forward to serving you again the next time your travel needs bring you to Charleston, WV. Best, Meagan Hoover F&B Manager
Nice price for a nice hotel…
Thank you for taking the time to leave feedback and a great review. We look forward to serving you again next time you travel to Charleston, WV. Best, Meagan Hoover F&B Manager
Loved the atrium! Mad for lots of light and a bustling, exciting area to gather.
Thank you very much for your review and for making us a stop on your travels.
Dear Samantha, It’s important to our entire team that all our visitors feel comfortable, so I’m very sorry that you did not enjoy your stay and for your disappointment with our parking arrangement. I assure you that guest safety is our top priority. Thank you for bringing your concerns to our attention. We hope to serve you better should your travels bring you back to the area. Thank you for staying with us. Sincerely, David Hicks General Manager