Maid didn’t vacuum the room the entire stay. Dirty towels left behind.
Awesome experience. My room is always clean and bed made after I get home every night. Staff are also very friendly.
No
Drove 2-1/2 hours to find that $400/night suite wasn't ready 15 minutes after posted check-in time. Desk clerk stated she would take my number and call when the room was ready. An hour later, it still wasn't ready. We had an early dinner reservation and a concert. I would've booked elsewhere if I knew they couldn't meet the check-in time. The last time I stayed here, I woke up and found that there was no hot water. This place has been my favorite place to stay in Denver for the past 20 years. I won't be staying there anymore.
The Brown Palace has become very shabby. I will not be staying there again in the near future.
It needs to be remodeled
Excellent place to spend the weekend
Absolutely loved the atmosphere and charm beautiful hotel
Historic Hotel, great musical entertainment in the lobby in the evenings. Great food.
Historic and beautiful Classic service. Lots of character.
We were excited to stay in such a historical place. It drips with elegance and charm.
I didn’t like ORBITZ as they sold me a package that was not correct and caused me embarrassment at checkout so probably stay away from Orbitz
The history and location which made it easy to walk around downtown Denver
The staff were friendly, helpful, always available; the jazz ensemble in the atrium at cocktail hour were the best we have heard. The restaurants serve delicious food. Try the prime rib at Ship Tavern. The Grand Champion steer in the lobby from the stock show was an added bonus; the history of that association with the Brown is very interesting. We will never stay anywhere else in Denver from now on. True luxury at its finest.
was very nice and clean. accommodating staff and very friendly. we took the tour and that was an amazing plus
Located in Downtown Denver, The Brown Palace Hotel and Spa, Autograph Collection is adjacent to Paramount Theater and within a 10-minute walk of other popular attractions like Colorado Convention Center. This 241-room, 4.5-star hotel has 3 restaurants along with conveniences like a full-service spa and a gym.
This hotel is home to 3 onsite restaurants, perfect for a quick bite to eat. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/café.
All 241 rooms feature microwaves, refrigerators, and coffee makers. LCD TVs come with cable channels and pay movies, and guests can stay connected with WiFi and wired Internet. Beds are dressed in premium bedding and down comforters, and bathrooms offer hair dryers and designer toiletries. Other standard amenities include laptop-compatible safes, phones, and ironing boards.
Guests staying at The Brown Palace Hotel and Spa, Autograph Collection enjoy access to a full-service spa, a gym, and free WiFi in public areas. Valet parking is available for USD 56.00 per day, and there's also limo/town car service. The 24-hour front desk has multilingual staff ready to assist with luggage storage, concierge services, and dry cleaning/laundry. Other amenities at this luxury hotel include conference space, a 24-hour business center, and coffee/tea in a common area.
Maid didn’t vacuum the room the entire stay. Dirty towels left behind.
Awesome experience. My room is always clean and bed made after I get home every night. Staff are also very friendly.
Thank you for sharing your experience with us and with your fellow travelers! We really appreciate all of your feedback and we're elated you enjoyed your stay with us. Thank you for making us your hotel of choice - we excitedly await your next visit!
No
Thank you so much for your 5-star rating! We’re thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the not-too-distant future.
Drove 2-1/2 hours to find that $400/night suite wasn't ready 15 minutes after posted check-in time. Desk clerk stated she would take my number and call when the room was ready. An hour later, it still wasn't ready. We had an early dinner reservation and a concert. I would've booked elsewhere if I knew they couldn't meet the check-in time. The last time I stayed here, I woke up and found that there was no hot water. This place has been my favorite place to stay in Denver for the past 20 years. I won't be staying there anymore.
First and foremost, please accept my sincerest apologies for the unsatisfactory experience you had during your time with us. We are truly sorry and disappointed to hear about the perception you are left with about our staff and accommodations. We have high expectations for ourselves and are all sorry we missed the mark on your experience. We really hoped you'd love us - I'm so saddened to hear that we fell short. Please know that we do try to consistently deliver a superior guest experience. Should you ever find yourself back in town, please give us a chance to show you that our product and service can live up to your expectations.
The Brown Palace has become very shabby. I will not be staying there again in the near future.
Thank you for taking the time to share your experience about your recent stay at our hotel. We are sorry to hear that you were not fully satisfied with your overall stay with us and would like to apologize for not exceeding your expectations. Please know that we do try to consistently deliver a superior guest experience. Should you ever find yourself back in town, please give us a chance to show you that our product and service can live up to your expectations.
It needs to be remodeled
Thank you for your review. We are sorry to hear that we failed to meet your expectations during your recent stay. We truly appreciate your feedback as we are always looking for opportunities to improve. We hope to have the chance to welcome you back in the future for a more enjoyable stay.
Excellent place to spend the weekend
Thank you for the great feedback you have provided. We’re delighted to hear that we went above and beyond in providing you with the best experience possible. We look forward to your return!
Absolutely loved the atmosphere and charm beautiful hotel
Thank you so much for your review. We’re delighted to hear that we went above and beyond in providing you with the best experience possible. It would be an honor to welcome you back soon!
Historic Hotel, great musical entertainment in the lobby in the evenings. Great food.
Thank you for sharing your concerns over your experience. We are so sorry to hear that the cleanliness of your guestroom was less than satisfactory and are reviewing your comments in an effort to better our operation. At our hotel, we take upkeep and cleanliness very seriously, and your room should always feel fresh and clean. We appreciate your feedback immensely and I can assure you that we will do everything in our control to rectify your concerns from this recent visit. We hope you will give us another opportunity to gain your trust and show you the outstanding service we normally provide.