I Paid $500/ night believing i was staying at a 4 star hotel. The room had paint peeling off in large chunks from the ceilings. The bathroom had large areas where large paint chunks were peeling off from ceiling trim and from around shower heads. Shower door had no seals and water went outside around shower base and sealent was brown and moldy. Shower soaps and wash was small tubes enough for one person use. Asked house keeping which was outside door when we left for more and they wrote room and what was requested down and nothing was in the room when we returned. Some one left a wine glass in the hallway by the stairs door and it was there for 2 days before some one picked it up. Walls had chunks of wall paper torn up and hanging the whole time we were there (4 nights) being from Denver i was dissappointed that such an iconic hotel was so poorly taken care of.
Property needs updating, better cleaning (used wascloth in bathroom), better organization (breakfast - multiple groups of people w reservations trying to find staff to check in and/or figure out where breakfast was even held.
Very nice hotel
This hotel is nice, but is showing its age [was originally built in 1892]. You have to run the bathroom faucets and shower between 5-10 minutes before getting hot water.
Maid didn’t vacuum the room the entire stay. Dirty towels left behind.
Awesome experience. My room is always clean and bed made after I get home every night. Staff are also very friendly.
No
Drove 2-1/2 hours to find that $400/night suite wasn't ready 15 minutes after posted check-in time. Desk clerk stated she would take my number and call when the room was ready. An hour later, it still wasn't ready. We had an early dinner reservation and a concert. I would've booked elsewhere if I knew they couldn't meet the check-in time. The last time I stayed here, I woke up and found that there was no hot water. This place has been my favorite place to stay in Denver for the past 20 years. I won't be staying there anymore.
The Brown Palace has become very shabby. I will not be staying there again in the near future.
It needs to be remodeled
Excellent place to spend the weekend
Absolutely loved the atmosphere and charm beautiful hotel
Historic Hotel, great musical entertainment in the lobby in the evenings. Great food.
Historic and beautiful Classic service. Lots of character.
Located in Downtown Denver, The Brown Palace Hotel and Spa, Autograph Collection is within a 5-minute walk of 16th Street Mall and within 15 minutes of other popular attractions like Colorado Convention Center. This 241-room, 4.5-star hotel has 3 restaurants along with conveniences like a full-service spa and a gym.
This hotel is home to 3 onsite restaurants, perfect for a quick bite to eat. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/cafe.
LCD TVs come with cable channels and pay movies, and guests can stay connected with WiFi and wired Internet. Beds are dressed in premium bedding and down comforters, and bathrooms offer hair dryers and designer toiletries. Coffee makers, laptop-compatible safes, and phones are also standard.
Guests staying at The Brown Palace Hotel and Spa, Autograph Collection enjoy access to a full-service spa, a gym, and free WiFi in public areas. Valet parking is available for USD 56.00 per day, and there's also limo/town car service. The 24-hour front desk has multilingual staff ready to assist with luggage storage, concierge services, and dry cleaning/laundry. Other amenities at this luxury hotel include conference space, a 24-hour business center, and coffee/tea in a common area.
I Paid $500/ night believing i was staying at a 4 star hotel. The room had paint peeling off in large chunks from the ceilings. The bathroom had large areas where large paint chunks were peeling off from ceiling trim and from around shower heads. Shower door had no seals and water went outside around shower base and sealent was brown and moldy. Shower soaps and wash was small tubes enough for one person use. Asked house keeping which was outside door when we left for more and they wrote room and what was requested down and nothing was in the room when we returned. Some one left a wine glass in the hallway by the stairs door and it was there for 2 days before some one picked it up. Walls had chunks of wall paper torn up and hanging the whole time we were there (4 nights) being from Denver i was dissappointed that such an iconic hotel was so poorly taken care of.
Thank you for taking the time to share your rating with us. We are deeply disappointed that you were not fully satisfied with your overall stay with us and would like to apologize for not exceeding your expectations. We have no excuse for our lapses or imperfections but constantly strive to make our guest journey better and hope you will give us another try to witness our positive changes.
Property needs updating, better cleaning (used wascloth in bathroom), better organization (breakfast - multiple groups of people w reservations trying to find staff to check in and/or figure out where breakfast was even held.
Thank you for taking the time to share your honest feedback. We are disheartened to hear that we fell short in so many areas throughout your visit and that your experience did not match your expectations. We appreciate your feedback immensely and I can assure you that we will do everything in our control to rectify your concerns from this recent visit. Our goal is to always provide great service that will make you want to return again and again. We hope that you will give us another try and let us prove this to you during your next visit.
Very nice hotel
Thank you for taking the time to share your experience with us. It was a pleasure to welcome you as our guest and we are happy to know we were able to make the majority of your stay enjoyable. We look forward to welcoming you back soon!
This hotel is nice, but is showing its age [was originally built in 1892]. You have to run the bathroom faucets and shower between 5-10 minutes before getting hot water.
Thank you for the great feedback you have provided. It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay with us! We really appreciate the constructive criticism, and will constantly work towards meeting that expectation that we proudly set amongst all our guests. Thank you again for your review, and we look forward to welcoming you back in the future!
Maid didn’t vacuum the room the entire stay. Dirty towels left behind.
Thank you for sharing your concerns over your experience. We are so sorry to hear that the cleanliness of your guestroom was less than satisfactory and are reviewing your comments in an effort to better our operation. At our hotel, we take upkeep and cleanliness very seriously, and your room should always feel fresh and clean. We appreciate your feedback immensely and I can assure you that we will do everything in our control to rectify your concerns from this recent visit. We hope you will give us another opportunity to gain your trust and show you the outstanding service we normally provide.
Awesome experience. My room is always clean and bed made after I get home every night. Staff are also very friendly.
Thank you for sharing your experience with us and with your fellow travelers! We really appreciate all of your feedback and we're elated you enjoyed your stay with us. Thank you for making us your hotel of choice - we excitedly await your next visit!
No
Thank you so much for your 5-star rating! We’re thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the not-too-distant future.
Drove 2-1/2 hours to find that $400/night suite wasn't ready 15 minutes after posted check-in time. Desk clerk stated she would take my number and call when the room was ready. An hour later, it still wasn't ready. We had an early dinner reservation and a concert. I would've booked elsewhere if I knew they couldn't meet the check-in time. The last time I stayed here, I woke up and found that there was no hot water. This place has been my favorite place to stay in Denver for the past 20 years. I won't be staying there anymore.
First and foremost, please accept my sincerest apologies for the unsatisfactory experience you had during your time with us. We are truly sorry and disappointed to hear about the perception you are left with about our staff and accommodations. We have high expectations for ourselves and are all sorry we missed the mark on your experience. We really hoped you'd love us - I'm so saddened to hear that we fell short. Please know that we do try to consistently deliver a superior guest experience. Should you ever find yourself back in town, please give us a chance to show you that our product and service can live up to your expectations.
Thank you so much for taking the time to write such an informative review. We will absolutely be discussing your points of concern with our staff. Please accept our sincerest apologies for the poor first impression; your experience is not the norm and is certainly not acceptable at our hotel. It is always of utmost importance to us to ensure that our guests and customers leave the hotel satisfied at all times. We hope that you’ll give us a second chance in the future to make up for the trouble you unfortunately experienced during your stay this time around.