Hotel Casa San Agustin

4.5 star property
VIP Access

Choose dates to view prices

Photo gallery for Hotel Casa San Agustin

Outdoor pool, sun loungers
Creator video - submitted by Kelsey Kotzur
2 bars/lounges, poolside bar
Terrace/patio
Library

Reviews

9.8 out of 10
Exceptional

Popular amenities

  • Free WiFi
  • Restaurant
  • Air conditioning

Explore the area

View in a map
Centro Calle de la Universidad No.36-44, Cartagena, Bolivar, 130001
  • Place, Clock Tower
    ‪3 min walk‬
  • Place, Walls of Cartagena
    ‪3 min walk‬
  • Place, Cartagena de Indias Convention Center
    ‪6 min walk‬
  • Airport, Cartagena (CTG-Rafael Núñez Intl.)
    ‪12 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members

Room options

Junior Suite

10.0 out of 10
Exceptional
(3 reviews)
  • 592 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Premium Suite

  • 700 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Suite (del Virrey)

  • 1981 sq ft
  • 2 bedrooms
  • Sleeps 5
  • 2 King Beds

Deluxe Room

9.6 out of 10
Exceptional
(14 reviews)
  • 484 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Suite (Prestige)

10.0 out of 10
Exceptional
(1 review)
  • 1830 sq ft
  • 2 bedrooms
  • Sleeps 7
  • 2 King Beds

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About the neighborhood

Cartagena

Located in Cartagena Walled City, Hotel Casa San Agustin is within a 5-minute walk of Clock Tower and within 15 minutes of other popular attractions like Cartagena de Indias Convention Center. This 30-room, 4.5-star hotel has free breakfast, a full-service spa, and an outdoor pool.

What's nearby

  • Clock Tower - 3 min walk - 0.2 miles
  • Walls of Cartagena - 3 min walk - 0.2 miles
  • Bolivar Square - 5 min walk - 0.3 miles
  • House of Gabriel Garcia Marquez - 5 min walk - 0.3 miles
  • Cartagena de Indias Convention Center - 6 min walk - 0.4 miles

Getting around

  • Rafael Nunez Intl. Airport (CTG) - 16 min drive

Restaurants

  • ‪Buena Vida - ‬1 min walk
  • ‪Los Tacos Del Gordo - ‬2 min walk
  • ‪Pezetarian - ‬2 min walk
  • ‪San Valentín Restaurante Bar - ‬2 min walk
  • ‪Restaurante Candé - ‬2 min walk

About this property

Hotel Casa San Agustin

Guests staying at Hotel Casa San Agustin enjoy access to a full-service spa, an outdoor pool, and a steam room. Airport transportation is made easy with an airport shuttle (available 24 hours) for COP 300000 per vehicle roundtrip. Multilingual staff at the front desk are standing by 24/7 to help with concierge services, securing valuables, and luggage storage. Other amenities at this luxury hotel include a rooftop terrace, free WiFi in public areas, and coffee/tea in a common area.
32-inch flat-screen TVs come with DVD players, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and designer toiletries, and pillowtop beds with Frette Italian sheets and pillow menus ensure a restful night. Free minibar items, iPod docks, and free newspapers are also available.
Recreational amenities at the hotel include an outdoor pool, a steam room, and complimentary bicycles.
Aurum Spa has 3 treatment rooms. Services include facials and manicures and pedicures. The spa is equipped with a hot tub.

The spa is open daily. Guests under 12 years old are not allowed in the spa.

Awards and affiliations

Hotel Casa San Agustin is listed in the 2020 Condé Nast Traveler Gold List of the world's best places to stay and the 2021 Travel + Leisure 500.
The property is a member of the Leading Hotels of the World.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • 24-hour roundtrip airport shuttle on request for a surcharge

Food and drink

  • Free cooked-to-order breakfast available daily 6:30 AM to 10:30 AM
  • 2 bars/lounges
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Alma

Things to do

  • Free bicycle rentals
  • Full-service spa
  • Library
  • Outdoor pool
  • Steam room
  • TV in common areas

Family friendly

  • Babysitting (surcharge)
  • DVD player
  • In-room crib
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Meeting room

Outdoors

  • Garden
  • Pool loungers
  • Rooftop terrace

Full-service spa

  • 3 treatment rooms
  • Facials
  • Hot tub
  • In-room massages
  • Manicures/pedicures
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator

More

  • 1 building
  • 3 floors
  • Ballroom
  • Banquet hall
  • Colonial architecture
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Frette Italian sheets
  • Pillow menu
  • Pillowtop mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium channels
  • DVD player
  • iPod dock

Food and drink

  • 24-hour room service
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Free daily newspapers
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Guests will receive an email within 48 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
At check-in, guests must provide a record of full COVID-19 vaccination
COVID-19 vaccination record requirement applies to all guests aged 18 and up; guests must have received complete COVID-19 vaccination at least 2 days prior to check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • One child 11 years old or younger stays free when using existing bedding (children may not be eligible for free breakfast)
  • Rollaway/extra beds are available for COP 1057800.0 per night
  • Free cribs/infant beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • You may be required to pay the following charge at the property: Colombia Value-Added Tax (VAT) at 19%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Colombia and who pay using a foreign card or via a bank transfer from outside Colombia. This exemption applies only to tourist package bookings (accommodation plus other travel services).

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Airport shuttle fee: COP 300000 per vehicle (roundtrip, maximum occupancy 4)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: COP 1057800.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3:00 PM—-anytime
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • No parking is available onsite.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a fire extinguisher and a smoke detector.
  • At check-in, guests must provide a record of full COVID-19 vaccination.
  • The COVID-19 vaccination record requirement applies to all guests aged 18 and up; guests must have received complete COVID-19 vaccination at least 2 days prior to check-in.

Additional information about polices, regulations, and more:

  • Visitors traveling with a child may be required by the property to present the following documents: At check-in, parents traveling into Colombia with a child under 18 may be obligated to present the child's birth certificate and photo ID (passport for non-Columbian citizens). If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be obligated to present a notarized consent of travel signed by both parents, along with a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors planning to travel with children should consult a Colombian consulate office in advance of travel for additional guidance.
  • Reservations need to be made in advance for massage services. Contact the hotel at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.

Property is also known as

Casa San Agustin
Casa San Agustin Cartagena
Casa San Agustin Hotel
Hotel Casa San Agustin
Hotel Casa San Agustin Cartagena
Hotel Casa San Agustin Hotel
Hotel Casa San Agustin Cartagena
Hotel Casa San Agustin Hotel Cartagena

Frequently asked questions

Are free cancellation options available at Hotel Casa San Agustin?

Hotel Casa San Agustin provides free cancellation on select room rates. To learn more, take a look at the cancellation policy on our site.

What is there to do near Hotel Casa San Agustin?

This hotel is situated in Cartagena Walled City, just steps from Clock Tower and San Agustin Convent, and within a short walk of Plaza Santo Domingo. You'll also find Bolivar Square and Walls of Cartagena less than a mile away.

Will I be able to park at Hotel Casa San Agustin?

No, this hotel doesn't offer parking.

Is a spa located at Hotel Casa San Agustin?

Aurum Spa is the hotel's spa and services include facials, massages, and mani/pedis.

Does Hotel Casa San Agustin include a casino on the premises?

No, Hotel Casa San Agustin doesn't have a casino.

Will I find an indoor pool at Hotel Casa San Agustin?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool.

What do couples enjoy most about Hotel Casa San Agustin?

This boutique hotel offers many amenities for couples, including in-room massages as well as an outdoor pool and a poolside bar.

Are there hot tubs at Hotel Casa San Agustin?

Yes, this hotel has a spa tub.

Does Hotel Casa San Agustin have a restaurant with a breakfast menu?

Yes, Hotel Casa San Agustin serves free cooked-to-order breakfasts at Alma each morning.

Will Hotel Casa San Agustin allow pets to stay for free?

No, pets aren't allowed at Hotel Casa San Agustin.

Does Hotel Casa San Agustin have connecting rooms?

No, this hotel doesn't feature connecting guestrooms.

How close is the airport from Hotel Casa San Agustin?

The closest major airport to Hotel Casa San Agustin is Rafael Nunez Intl. Airport (CTG), which is 3.3 mi away (16 minutes by car).

Are there rooms with balconies at Hotel Casa San Agustin?

Yes, some guestrooms at Hotel Casa San Agustin offer a balcony.

Does Hotel Casa San Agustin offer wedding services?

There are wedding services available at Hotel Casa San Agustin if that's in your vacation plans.

Hotel Casa San Agustin Reviews

Reviews

9.8

Exceptional

Rating 10 - Excellent. 427 out of 470 reviews
Rating 8 - Good. 27 out of 470 reviews
Rating 6 - Okay. 8 out of 470 reviews
Rating 4 - Poor. 5 out of 470 reviews
Rating 2 - Terrible. 3 out of 470 reviews

10/10

Cleanliness

9.8/10

Staff & service

9.8/10

Amenities

10/10

Property conditions & facilities

Reviews

10/10 Excellent

Svitlana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2025

4/10 Poor

Kevin

Stayed 1 night in Nov 2025

6/10 Okay

Claudia

Stayed 5 nights in Jul 2025

10/10 Excellent

James

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, wonderful amenities, just perfect!
Stayed 4 nights in Oct 2025

10/10 Excellent

William Aidan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service and an excellent property. Very clean rooms, no complaints. Would definitely be my first choice if I’m ever back in Cartagena
Stayed 5 nights in Aug 2025

10/10 Excellent

Gustavo

Stayed 2 nights in Aug 2025

10/10 Excellent

Scott, powhatan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the most luxurious hotels I have visited. The staff treated me like I was a member of the family and I am truly appreciative of everyone I met.
Stayed 4 nights in Aug 2025

10/10 Excellent

Giovanni, Las Vegas

Traveled with family
Liked: Amenities, property conditions & facilities
Exceptional property with too notch service, accommodations and food. Stayed for 3 nights and it was not enough. Quiet and safe with an attentive staff. Thank you!
Stayed 3 nights in Aug 2025

10/10 Excellent

SIMON

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful property and very friendly staff
Stayed 2 nights in Aug 2025

10/10 Excellent

Tongtong

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had the most wonderful time at Casa San Agustin. From the moment I arrived, I was blown away by the warm and genuine welcome from the staff. Every team member went above and beyond to make me feel cared for—remembering my name, anticipating my needs, and treating me more like a valued guest than just another booking. Their professionalism, kindness, and attention to detail were truly world-class. The hotel itself is nothing short of stunning. The architecture is both unique and breathtaking—blending history with modern design in a way that feels luxurious yet inviting. Every corner reveals thoughtful touches, intricate details, and spaces that are as photogenic as they are comfortable. And the location? Absolutely perfect. Nestled in a spot that feels private yet connected, it offers incredible views and easy access to the best local attractions, dining, and cultural gems. Whether you’re wandering the surrounding neighborhood or simply admiring the scenery from the hotel’s terraces, it’s a place you won’t want to leave. This is not just a hotel—it’s an experience. I left feeling refreshed, inspired, and already planning my next visit. Highly recommend to anyone looking for a stay that combines exceptional service, stunning design, and a perfect location.
Stayed 6 nights in Aug 2025

10/10 Excellent

Alex

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place!
Stayed 3 nights in Jul 2025

10/10 Excellent

Anthony

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the best hospitality. I have ever experienced. I travel around the world a lot but the people and service were excellent. World class
Stayed 1 night in Jul 2025

10/10 Excellent

Katherine

Stayed 1 night in Jun 2025

10/10 Excellent

Laura

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Excellent service! Beautiful hotel. Pictures don’t do justice. This place is beautiful
Stayed 3 nights in Jul 2025

10/10 Excellent

Annie Daisy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was great for a couple. I would stay again.
Stayed 3 nights in Jun 2025

10/10 Excellent

Suubi

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stay was perfect. Plan to visit again.
Stayed 4 nights in Jun 2025

10/10 Excellent

Mauricio

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, sublime service, excellent service. Spotless
Stayed 2 nights in May 2025

10/10 Excellent

Stephen

Traveled with partner
Faultless… beautiful room, excellent restaurant and friendly helpful staff right in the centre of the old city of Cartagena. This is now our third stay.
Stayed 3 nights in Jun 2025

10/10 Excellent

Agustin

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Awesome
Stayed 2 nights in Jun 2025

10/10 Excellent

Stephanie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Stayed 1 night in Jun 2025

10/10 Excellent

Maria Leticia Alvarado

Liked: Cleanliness, amenities, property conditions & facilities
Great hotel, we loved every detail about our stay. The service is outstanding!
Stayed 3 nights in Jun 2025

8/10 Good

Mert, Miami

Stayed 6 nights in May 2025

10/10 Excellent

Mohammed

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was beautiful and the staff was friendly
Stayed 5 nights in May 2025

10/10 Excellent

Jade

Stayed 3 nights in May 2025

10/10 Excellent

Ryan

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We stayed at 3 hotels while we were in Columbia and Augustine was our favorite. Everything about it was amazing.
Stayed 2 nights in May 2025