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Recent guest reviews

It is still a good hotel but needs a lot of renovations on the old side. The new building is much better.

As a family. We found it very practical with kids. The service is great. Just be careful at the bar by mistake the put extra zeros in our bill. But they fixed.

The building is old.if you ordered something from the snack menu it takes forever. Crowed during the week with business seminar folks and at weekends with locals.

La experiencia es muy buena, especialmente si vas con niños.

No good air conditioner. Noisy . You changed our room

I liked the number of pools available to us and there was even a pool on 10th floor for adults.

So Good experience! A great hotel In Cartagena. Delicious breakfast.

Room had several issues when we first got there and even though they were fixed, I wasn’t pleasant to have to deal with those issues. Rooms look deteriorated on some spots and cleaning service needs to be a little more on top of things. Staff is really nice and professional though, pools are nice and drink service is great as well. Buffett is great as well.

Breakfast food very ethnic, not for everyone. Very boring at night, no activities. Difficult to connect to WiFi. Friendly staff. Hotel situated too far from any social enjoyment. They charged me $5.00 a day for hotel insurance. I have been in 35 countries and I never had such a charge. I will never recommend this hotel.

I'm from Colombia and brought a few friends and coworkers to Cartagena. Some of us stayed at Las Americas Casa de Playa (where I usually stay) and we LOVED it. It has everything you need. You can relax by the pool or beach, or you can go into the old city which is just 10 minutes away. The staff is always friendly and helpful. The food at the hotel is also SO GOOD... I always include the breakfast because it's so nice to wake up and eat awesome food then just go straight to the pool or beach. I recommend this hotel to anyone that goes to Cartagena!

We decided to spend two weeks in Cartagena on our recent family vacation. We picked Hotel Las Americas as it seemed to have many different options for the children and the hotel is located right on the beach. We did not want to be crossing a busy street each day from the hotel to the beach. Indeed Hotel Las Americas is located a short 5 minute drive from the airport and the hotel can arrange and provide transportation. This is always an added bonus for us when you have multiple suitcases, carry ons and two young children. We picked a package which included wifi and free breakfast. In retrospect I think from now on I will look into all inclusive packages as it may be better value. The hotel has about 40 parasols on the beach but it is important to get there early. There are other persons who rent chairs and parasols on the beach but be careful. Try to use the hotel ones they are free. There are many vendors on the beach which will try to offer massages, hairbraiding, jewelry, food, drinks etc. Buyer be are. Prices are more expensive, negotiate wisely. You can find the same articles cheaper in the downtown area. The hotel was great and we truly enjoyed it. They have tennis courts, various kids and adult pools, one water slide, mini golf, a pool table and a ping pong table. There are people that dress up as characters and my boys enjoyed this. There is also an arcande but we did not use this. There are various animators which host and direct avtivities for children

Seems nice from outside but facilities are dated And not well maintained. Pool edges are dirty. The music is very loud at the pool and they let any customer put their own music. Therefore is like 20 different loud sounds at the same time. We stayed there thinking it was a kids friendly hotel but no so much so. Kids pool is a joke. They habe staff to entertain the kids but the amenities for kids are not what they need to be

The great ting is the fact that the conference was there, so it is very convenient, lot of amenities, Clean room Polite and helpful staff

Good rooms, excelent attention from the staff. The fold os not bad but top expensive. Mayor be a good idea for the next time ti reserve with breakfast included

Excellent staff Beautiful vistas Full service Ideal for small conventions (500 attendance)

The hotel staff was excellent. The hotel is quite "dated' and is need of a remodel.The location and beach are nice but you are about 10 minutes from the Walled City - it is NOT in walking distance so every trip is going to cost you $15 RT. And you will want to leave at least 2 X per day.

We have stayed here many times before and generally its one of the better hotels in Cartagena. The beach here is not great but the only good one in the area. the rooms are clean and gerally ok. The hotel is about 15mins from the town so if you eat in the hotel it's quite expensive. My only major issue is the price quite high for what you get and one other was we checked out at 1pm and left our bags in the hotel as we went to town. When we cam back at 5pm my wife asked to make a free local call on the hotel bit they refused as we had chcked out. It's the little things like that which cause the damage to service!

Definitely will never go back! This hotel is for the locals! Has no music or entratainement very boring expensive rooms are not that clean and don't even think about trying to have a local friends stop by and visit you they will not permit visitor! Unless you register them w a fee!!been travel around the world never been in this situation!!

hotel las americas has a nice location and a good breakfast buffet. the hotel rooms need a complete renovation especially the bathrooms are outdated and we had even mildew around the bath tub. service is friendly and tries to help you in any way they can.

Anillo Vial Sector Cielo Mar Cartagena Bolivar

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Spa

Located in La Boquilla, Las Americas Casa de Playa is adjacent to La Boquilla Beach and within a 10-minute drive of House of Gabriel Garcia Marquez. This 250-room, 4-star hotel has 2 outdoor pools along with a full-service spa and a restaurant. Located centrally in Cartagena, it's connected to the convention center and also close to Marbella Beach and Cerro de La Popa.


Dining

This hotel is home to a restaurant and a bar/lounge. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/cafe. Buffet breakfast is offered for a fee each morning from 6:30 AM to 10 AM.


Rooms

All of Las Americas Casa de Playa's 250 soundproofed rooms provide furnished balconies, minibars, and free newspapers. Guests can expect free WiFi and 32-inch flat-screen TVs with satellite channels. Beds are dressed in premium bedding and bathrooms offer hair dryers and designer toiletries. Ceiling fans, safes, and phones are other standard amenities.


Property features

Guests of Las Americas Casa de Playa have access to a full-service spa, 2 outdoor pools, and a children's pool. There's free parking and an area shuttle for a fee. The 24-hour front desk has multilingual staff ready to assist with securing valuables, concierge services, and dry cleaning/laundry. Other amenities at this beach hotel include a gym, a sauna, and outdoor tennis courts.

Room options

Junior Suite, 1 King Bed with Sofa bed, Garden View

1 King Bed and 1 Double Sofa Bed | Sleeps 3

Superior Room, 2 Queen Beds, Garden View

2 Queen Beds | Sleeps 4

Guest reviews for Las Americas Casa de Playa

Everyone (8) Couples (4) Business (3) Family (7) Friends (2) Other (2)
3
Family with small children

It is still a good hotel but needs a lot of renovations on the old side. The new building is much better.

By on Nov 10, 2021

Review comment responded on Nov 12, 2021

Dear Maria, Thank you for taking the time to share with us your impressions of your stay at Hotel Las Américas Casa de Playa through Orbitz. We appreciate and will take into account your kind suggestions, these undoubtedly allow us to increase the quality of our services since we recognize them as great opportunities for improvement that lead us to meet and exceed the expectations of you, our important guests and customers. We hope to have the honor of welcoming you again, we assure you that you will live a unique and unforgettable experience in this your home in Cartagena de Indias, because #LasAméricasIsMore

4
Family Family with small children Family

As a family. We found it very practical with kids. The service is great. Just be careful at the bar by mistake the put extra zeros in our bill. But they fixed.

By on Dec 31, 2019

Review comment responded on Dec 31, 2019

Dear Family, We appreciate the time spent sharing with us the impressions of your stay at Hotel Las Américas Casa de Playa through Orbitz. It is satisfying to read that you enjoyed the comfort of our facilities, recreational spaces and services ready to provide pleasant and memorable moments. We will be waiting for you with the greatest of pleasure in the next opportunity, we assure you that you will live a unique and unforgettable experience in this your home in Cartagena de Indias, because #LasAméricasIsMore

4
Family with small children

The building is old.if you ordered something from the snack menu it takes forever. Crowed during the week with business seminar folks and at weekends with locals.

By , from New Jersey on Sep 27, 2019

Review comment responded on Sep 30, 2019

Dear Dinesh, We appreciate the time invested in sharing the impressions of your stay at the Hotel Las Américas Casa de Playa through Orbitz. With honesty know that day by day we are working tirelessly with the goal of achieving a higher level in the satisfaction of each of our valued guests, for this reason, we have fed back to the team of the corresponding areas to review and take the necessary corrective actions in line with the process of continuous improvement. We hope to have the opportunity to receive you again, we assure you that you will live a unique and unforgettable experience in this your home in Cartagena de Indias, because #LasAméricasIsMore

1
Everyone

By on Aug 2, 2019

Review comment responded on Aug 5, 2019

Estimado Anonymous, De antemano, agradecemos y valoramos el tiempo invertido en compartirnos la calificación de su estancia en el Hotel Las Américas Casa de Playa a través de Orbitz. Lamentamos los inconvenientes que marcaron su estadía y crearon esa percepción de nuestro servicio. Día a día estamos trabajando incansablemente con el objetivo de lograr un nivel superior en la satisfacción de cada uno de nuestros valiosos huéspedes, por este motivo, tendremos en cuenta sus aportes en función de la mejora continua. Esperamos tener la oportunidad de recibirle nuevamente, le aseguramos que vivirá una experiencia única e inolvidable en esta su casa en Cartagena de Indias, porque #LasAméricasEsMás

5
Family with small children

La experiencia es muy buena, especialmente si vas con niños.

By on Jul 30, 2019

5
Partner Couples Family

No good air conditioner. Noisy . You changed our room

By on Apr 28, 2019

Review comment responded on Apr 29, 2019

Dear Anonymous, Thank you very much for your kind comments about the experience lived in the Hotel Las Américas Casa de Playa through Orbitz. It is gratifying to know that you enjoyed your stay, your comment was forwarded to our leaders for continuous improvement processes. Remember that we will always be waiting for you at your home in Cartagena de Indias, because #LasAméricasIsMore

4
Everyone

I liked the number of pools available to us and there was even a pool on 10th floor for adults.

By on Apr 28, 2019

Review comment responded on Apr 29, 2019

Dear Anonymous, Thank you very much for your kind comments about the experience lived in the Hotel Las Américas Casa de Playa through Orbitz. It is nice to know that you enjoyed your stay and the many relaxing and fun swimming pools. Remember that we will always be waiting for you at your home in Cartagena de Indias, because #LasAméricasIsMore

4
Everyone

So Good experience! A great hotel In Cartagena. Delicious breakfast.

By on Aug 20, 2018

Review comment responded on Aug 24, 2018

Dear Anonymous, In advance, we appreciate your time in sharing your impressions of your stay at Hotel Las Américas Casa de Playa through Orbitz. We are pleased to read that you enjoyed the five-star service that has always characterized us. We look forward to welcoming you again, I assure you that you will have a unique and unforgettable experience at this your home in Cartagena de Indias, #ElHoteldeLasEstrellas.

3

family vacation

Everyone

Room had several issues when we first got there and even though they were fixed, I wasn’t pleasant to have to deal with those issues. Rooms look deteriorated on some spots and cleaning service needs to be a little more on top of things. Staff is really nice and professional though, pools are nice and drink service is great as well. Buffett is great as well.

By , from Chicago IL on Feb 18, 2018

Review comment responded on Mar 28, 2018

Es un placer para nosotros recibir a través de Expedia los detalles acerca de su experiencia en el hotel Las Américas Casa de Playa. Su calificación es nuestro mayor compromiso por seguir ofreciendo un servicio con calidad cinco estrellas. Para nosotros es un gran orgullo saber que nuestros huéspedes nos reconocen y comparten públicamente su satisfacción luego de visitarnos. Nuestras relajantes piscinas, confortables habitaciones y maravillosos restaurantes la esperan para seducirle a usted y su familia nuevamente en esta su casa.

3

nice facilities-boring enviroment

Couples

Breakfast food very ethnic, not for everyone. Very boring at night, no activities. Difficult to connect to WiFi. Friendly staff. Hotel situated too far from any social enjoyment. They charged me $5.00 a day for hotel insurance. I have been in 35 countries and I never had such a charge. I will never recommend this hotel.

By , from St.Louis,MO on Feb 16, 2017

Review comment responded on Feb 21, 2017

Dear Dr.Norman. Thank you very much for taking the time to write about your experience after you stay at Las Américas Casa de Playa. Your feedback is very important for us. We regret to read that your experience did not meet your expectations and that you did not have a good experience in our complex, we will consider your recommendations for improving our services . It would be a pleasure to serve you in the future. You will always be welcome in #ElHoteldeLasEstrellas. Sincerely, Karen Berdugo Analista de Servicios

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