Nice
Staff was super nice, unfortunately quite noisy, especially in the room.
The staff was awesome and assisted with check in wonderful. They are all friendly and hospitable. I would go back definitely.
the staff were very nice and it was easy to travel around. nit is close by tons of restaurants and shops . in overall I will recommended it!
Property was clean and staff friendly.
Clean
Very bad experience. Check inn was very bad. Asked for window. Given very stinky room with none window. Asked to change. It was hard when she say not other rooms are available. Ofcourse lied and didnt want to. Stincky facilities. This place is good for locals. I wouldnt recommend it to any tourists i know.
Great hotel!!! will definitely come back to stay there. clean rooms, great buffet, and excellent service.
The breakfast buffet style was great and delicious. I didn’t like too much the bed because it was a little hard for my back, but it was good just a little harder than I expected
excellent service very clean and very good breakfast buffet I really recommend it not problems at all
it is a VERY safe and wonderfull hotel. the FREE breakfeast buffett has a variety of things to eat for all types of appetites
Every single person working at the hotel was amazing. From the guy opening the door, to the cleaning ladies the whole service was excellent. The receptionist was able to even print our flight boarding passes for us. The hotel was perfect, we stayed only one night but it was great.
Worst hotel I've been to... Def not as nice as the photos. Room size was smaller than a walk-in-closet. No hot water so get used to cold showers. There is no ventilation in the bathrooms so the entire room reeks heavy of Mold and Mildue making it nearly unbearable (other guests were all complaining about the same issue). Worse part is they give you a hard time every time you have a guest over... I ended up leaving the hotel early after only 2 days, never received a refund for the remaining 4 days but they had the audacity to call me and ask me to pay for a $9 minibar tab....
For the price it was nice, I had no issues at all, the only thing I want to mention is that when it rain it floods pretty easy, but I felt save even during late hours.
great experience but a SMALL room for just two people. the staff was great and the FREE breakfast buffet is huge and great food. it is a five minute walk to OLYMPICA the big main grocery store and 10 minute walk to the beach. it is a safe area day or night but dont stay out too late
Located in Bocagrande, OZ Hotel is within a few miles (5 km) of popular sights such as San Pedro Claver Church and Convent and San Pedro. This 60-room, 3.5-star hotel has free breakfast and a restaurant, along with free in-room WiFi. It's connected to a shopping center in central Cartagena and also close to Clock Tower and San Felipe de Barajas Castle.
Free full breakfast is served each morning from 6 AM to 10:30 AM. Enjoy a leisurely bite to eat at the onsite restaurant, or have a drink at the bar/lounge.
Flat-screen TVs come with cable channels, and free WiFi keeps guests connected. Bathrooms offer hair dryers, and pillowtop beds with premium bedding and down comforters ensure a restful night. Minibars, safes, and desks are other standard amenities.
OZ Hotel features free WiFi in public areas, express check-in, and free newspapers. Transportation is made easy with a free beach shuttle. Multilingual staff at the front desk are standing by 24/7 to help with concierge services, luggage storage, and securing valuables. Additional amenities include a terrace, laundry facilities, and a porter/bellhop.
Nice
Staff was super nice, unfortunately quite noisy, especially in the room.
Apreciado Sr. Leones, Mil gracias por tan Maravilloso comentario. Nos alegra muchísimo que su visita fuese placentera. Todo nuestro equipo de trabajo se siente supremamente feliz de leer tan generosa opinión. Esperamos tener el gusto de atenderle nuevamente . Les deseamos un excelente día. Martha Gomez Garzon Revenue Management
The staff was awesome and assisted with check in wonderful. They are all friendly and hospitable. I would go back definitely.
Dear MrSteven, Thanks for your recent stay at Oz Hotel in Cartagena. We value our guests and happy that you felt that service was always there to help you. We appreciate the trust that you have in OZ Hotel Cartagena and looking forward to your stay with us again in the future. Sincerely, Martha Gomez Garzon Revenue Management
the staff were very nice and it was easy to travel around. nit is close by tons of restaurants and shops . in overall I will recommended it!
Dear Mrs. Yolanda, Thanks for your recent stay at Oz Hotel Cartagena. We value our guests and happy that you felt that service was always there to help you. We appreciate the trust that you have in OZ Hotel Cartagena and looking forward to your stay with us again in the future. Sincerely, Martha Gomez Garzon Revenue Management
Property was clean and staff friendly.
Dear Mr Sherman Thanks for your recent stay at Oz Hotel Cartagena. We value our guests and happy that you felt that service was always there to help you. We appreciate the trust that you have in OZ Hotel Cartagena and looking forward to your stay with us again in the future. Sincerely, Martha Gomez Garzon Revenue Management
Clean
Estimado Sr. Andres, Gracias por preferir el OZ Hotel Cartagena de Indias, nos complace que disfrutó de nuestros servicios. Esperamos poder servirle nuevamente en este su hogar en Cartagena de Indias Cordialmente, Martha Gomez Garzon Revenue Management
Very bad experience. Check inn was very bad. Asked for window. Given very stinky room with none window. Asked to change. It was hard when she say not other rooms are available. Ofcourse lied and didnt want to. Stincky facilities. This place is good for locals. I wouldnt recommend it to any tourists i know.
Dear Custumer, We would like to thank you for booking with us, it was a pleasure to have you and your family in our Hotel. We were able to provide the Superior Room for your family but due to the high demand of rooms we had within those dates, it was not possible then to change yours. We hope that you give us another opportunity to serve you once again and display the true service we constantly provide for our guests. Sincerely, Martha Gomez Garzon Revenue Management
Great hotel!!! will definitely come back to stay there. clean rooms, great buffet, and excellent service.
Dear Mr Alvaro, Thanks for your recent stay at Oz Hotel Cartagena. We value our guests and happy that you felt that service was always there to help you. We appreciate the trust that you have in OZ Hotel Cartagena and looking forward to your stay with us again in the future. Sincerely, Martha Gomez Garzon Revenue Management
Dear Mrs. Eve,We appreciate your valuable comments and your invaluable timeWe regret your bad experience and we will take into account all your comments in order to improve our services.We hope to have the pleasure of welcoming you again in this you home in Cartagena de Indias and be able to exceed your expectationsRegards,Martha Gomez GarzonRevenue Management