Skip to main content
Beginning of main content

Recent guest reviews

The Staff were friendly, but each day our key had to be reprogrammed as it would not work when we returned each evening. The breakfast buffet was nicely stocked. The elevators, at least the 2 that were operable, are in serious need of repair. They are so beat and grungy, they look like service elevators.

No tissue no internet disgusting hotel

Room and property not clean. One towel for four guests. No tissues. Bed side lamp broken. Only dirty cold water came from hot water tap.

The lobby has definitely been redone and looks great. The rest of the hotel is pretty old, but is just fine. Could definitely be cleaner though. We just stopped and stayed overnight and it was just fine for us. I fell in love with the pillows. Also, I loved the elevator. Straight out of the 50s.

Very clean, comfortable and centrally located, walking distance to stores, restaurants and riverfront.

The turnover to Ramada was very evident. The paint on the building looks nice. I did not feel the drug addicts outside the front door was a good idea. One of them came in the lobby to use the bathroom.

Great location to all the Amenities and the Staff was Great

When we arrived the staff welcome us in very friendly ..the day shift was amazing the night time manager was amazing as well .. They laughed and cracked jokes with us .. We are planning a trip in april and we will be staying again ...

The staff was very nice to me, even though I came in late at night, they still treated me very nicely.

Locarion was good for me. Hotel was ok. Staff was accommodating. Beds comfortable

The room was very dirty. Sheets were not changed. There were crumbs in the bed from the stay before us. The bathroom was not cleaned either. The staff members were sitting outside and had to be physically retrieved if help was needed. Our key cards stopped working hours after we received them. We didn’t even attempt to eat breakfast for fear of cleanliness.

It was fine plenty of other hotels walking distance down town though. Staff was not unfriendly but not helpful either. Just okay

Location is good. Needs deep cleaning. The towels are old and grey. Breakfast marginal but fairly typical of a free breakfast

The room wasn’t clean. There was something red (had the appearance of dried blood) on the curtains, the floor looked like it had not been swept, and the bathtub wouldn’t drain. There were people hanging out in the lobby and in the front of the hotel that appeared to be on drugs. I will never stay here again. When I went to check out I stood there for over 20 minutes. Also, when I complained to the guy at the front desk he said he would refund me part of my money, I haven’t seen a dime.

It was quiet, no remote for the TV but the staff was ready to provide. For the price it was a nice stay

Hotel did not have my reservation from orbitz. First room given was not clean at all, not sure but someone might have been in there. Second room was dirty but bed was made and I was tired, so I stayed.

bed was great, clean cover/sheets were nice. i rate the bed in line with 4star hotels i have stayed at. first impressions were not great. lobby kinda cold uninviting. elevator tacky-carpet dirty when i checked in & when i checked out. overall i would stay again but some attention needs to be done for me to recommend it to anyone.

The room stayed nice and cool through out the day but at night the room was hot even when you drop the temperature down. The room may need to be sprayed for spiders we killed a total of six spiders by the window ceil. Other than those problems it was an very nice hotel.

Washington St E Charleston WV

Hotel highlights

  • Close to Charleston Coliseum & Convention Center
  • Free WiFi in public areas
  • Free parking
  • Outdoor pool

Best Western Charleston places you next to Clay Center for the Arts and Sciences and a short stroll from other popular sights like Charleston Town Center. This 136-room hotel has an outdoor pool, a 24-hour gym, and free self parking.


Rooms

Best Western Charleston's 136 rooms are individually furnished and provide microwaves, coffee makers, and free newspapers. Guests can expect to find LED TVs with cable channels. Bathrooms offer hair dryers and free toiletries. Other standard amenities include free long-distance calls, free local calls, and ironing boards.


Property features

Guests staying at Best Western Charleston enjoy an outdoor pool, a 24-hour gym, and free WiFi in public areas. If you decide to drive, there's free parking. The 24-hour front desk has staff standing by to help with securing valuables and luggage storage. Additional amenities include a seasonal outdoor pool and a vending machine.

Room options

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

2 Queen Beds | Sleeps 4

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

1 King Bed | Sleeps 2

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

1 King Bed | Sleeps 2

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

1 King Bed | Sleeps 2

Guest reviews for Best Western Charleston

Everyone (10) Couples (3) Family (6)
3
Family

The Staff were friendly, but each day our key had to be reprogrammed as it would not work when we returned each evening. The breakfast buffet was nicely stocked. The elevators, at least the 2 that were operable, are in serious need of repair. They are so beat and grungy, they look like service elevators.

By , from NEW YORK on Apr 26, 2022

Review comment responded on Apr 26, 2022

Dear valued guest, Thank you for taking the time to review our hotel and for being our valued guest. We greatly appreciate your feedback and will be using it to make improvements to our hotel and services. We hope to have the opportunity to welcome you back again soon.

1
Everyone

No tissue no internet disgusting hotel

By on May 28, 2021

2
Family

Room and property not clean. One towel for four guests. No tissues. Bed side lamp broken. Only dirty cold water came from hot water tap.

By on May 25, 2021

4
Family with small children

The lobby has definitely been redone and looks great. The rest of the hotel is pretty old, but is just fine. Could definitely be cleaner though. We just stopped and stayed overnight and it was just fine for us. I fell in love with the pillows. Also, I loved the elevator. Straight out of the 50s.

By on Apr 3, 2021

Review comment responded on Apr 4, 2021

Thank you for staying with us. We appreciate your feedback.

5
Everyone

Very clean, comfortable and centrally located, walking distance to stores, restaurants and riverfront.

By , from Chicago on Oct 1, 2020

Review comment responded on Oct 2, 2020

Thank you for staying with us. We are glad to hear that you enjoyed your stay with us and hope you choose us again next time!

2
Family with small children Family

The turnover to Ramada was very evident. The paint on the building looks nice. I did not feel the drug addicts outside the front door was a good idea. One of them came in the lobby to use the bathroom.

By , from Charlestone on Jul 30, 2020

Review comment responded on Jul 31, 2020

Thank you for staying with us, we appreciate your feedback! We will be addressing your concerns.

5
Partner Couples

Great location to all the Amenities and the Staff was Great

By on Jun 1, 2020

Review comment responded on Jun 1, 2020

Dear Valued Guest, We are so happy that your stay with us exceeded your expectations! It is our goal to provide each guest with premier customer service. Again, thank you for choosing The Ramada of Charleston! We appreciate your business!

5
Friends

When we arrived the staff welcome us in very friendly ..the day shift was amazing the night time manager was amazing as well .. They laughed and cracked jokes with us .. We are planning a trip in april and we will be staying again ...

By , from Ohio on Feb 23, 2020

Review comment responded on Feb 25, 2020

Dear Becky! We were so glad to have you and your family stay with us! We are also glad that your stay was great and you are planning to stay with us again. It is our goal to provide excellent customer service to our guests. Again, thank you for choosing The Charleston Ramada. We appreciate your business and we look forward to seeing you in April!

3
Everyone

By on Feb 13, 2020

Review comment responded on Feb 16, 2020

Thank you for staying with us! We appreciate your feedback!

4
Everyone

The staff was very nice to me, even though I came in late at night, they still treated me very nicely.

By on Dec 5, 2019

Review comment responded on Dec 5, 2019

We are elated that you chose to stay with us! It is our goal to treat our guest with premier customer service. Thank you for choosing to stay at The Charleston Capitol Hotel!

url importing http://www.orbitz.com/Charleston-Hotels-Best-Western-Charleston.h327604-p2.Hotel-Reviews
There was an error importing /Charleston-Hotels-Best-Western-Charleston.h327604-p2.Hotel-Reviews, error: javax.servlet.jsp.JspTagException: 301 http://www.orbitz.com/Charleston-Hotels-Best-Western-Charleston.h327604-p2.Hotel-Reviews

Frequently asked questions