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Best Western Plus Marion Hotel

2.5 out of 5.0

Recent guest reviews

I do want to point out up front that we didn't address the issues below with the hotel during our stay. We arrived late, had to get up quite early, and simply prioritized going to be and getting a few hours of sleep rather than starting on a goose chase to fix these things or get moved to a different room. Major point first: our bathroom door was missing the handle on the inside. No handle means if you pull the door shut, you have no way to open it. Several of us ladies were sharing a room the night before a sporting event; we made do by being careful to never pull the door all the way shut. Not the worst, but not really the experience you're looking for in a $100+ night hotel room. Additionally, there were some small but weird-looking stains on the sheets (I don't believe they were dirty, but there were marks) and the shelf in the sink area was so poorly attached to the wall that it randomly fell off and could not be reattached. Overall, this just added to the sense that the hotel management doesn't care too much about doing basic maintenance on its property. I understand that this is a mid-range hotel in a small town, but if you're a national chain and charging an above-average price for an area, at least make sure your fixtures are attached.

A nice place to spend the night as we traveled cross-country. Everything was as expected for an overnight stop.

great room comfy bed!!!

This was my 2nd or 3rd stay at this hotel and each of my experiences have been satisfactory. I always receive a friendly greeting and the staff will go above and beyond to ensure you enjoy your stay. The indoor heated pool and hot tub are located in a glass enclosure. It is beautiful to watch the snowfall at night. On my previous stay, the hot tub wasn't really "hot" but doable. However, during this visit it has just been cleaned and was HOT!!! The morning breakfast offers a wide variety of hot and cold items and the eating area has been beautifully updated.

This is a great hotel in most respects. However, in the shower there were some small blood droplets on the curtain! It was troubling.

Quiet Non smoking clean room. Shower was nice. Good toiletries/ brand. Excellent breakfast.

I usually have a good stay at any Best westerns. First I was put in a room I didn't book. I was placed in a smoking room,but booked a double non-smoking room. I went to ask for non-smoking. Children ran around doors slamming until about 1am. I was stuck on the elevator for 5-10min (but felt longer of course) I was told the manager would be contacted to see if my room could be discounted. Haven't heard anything on that. It's been 6days.

Nice room but king bed was lumpy and uncomfortable. Reclining chair was worn and dirty. Desk chair was worn (holes in fabric) and broken.

Good night's rest. Enjoyed pool. Fine resturaunt close by.

Nice staff we enjoyed our time the location was great for where we needed to be.

Arrived around 220 and were allowed to check in early to drop our bags. l was greeted in the hallway by the cleaning staff about how I was enjoying my stay. That had to be a first. Breakfast was outstanding and area clean. Just a total great experience. We were there to visit family and didn't do any exploring. I would certainly stay here again if the price remains reasonable.

I needed a room that wasn't too expensive, but was clean and comfortable. I found it here!

I chose Best Western because it was close to my daughter and the price was right. The room was clean and the breakfast delicious! Really made it a nice trip.

I have stayed here several times when traveling from Michigan to Texas and back. The staff is friendly and they have drinks in a small cooler near the desk as well as a small area with other snacks and personal items that you may have forgot. I really love that they have movies to rent as well. You just take the case to the desk and can rent them for like $3. The rooms are always clean and having a microwave and fridge in the room is always a plus. The hotel is located right off of the interstate but you would never know it. I have never had an issue with traffic noise affecting my sleep. Breakfast is wonderful with hot sausage, bacon, eggs, pancakes, etc. I always plan my time to end up here for the night. Also, they have a lovely sun room with a pool and relaxing Jacuzzi tub. It's perfect for relaxing those stiff muscles after many hours on the road :) Stay here and you won't regret it!

Nice hotel, friendly staff, good breakfast. Very reasonable for the facility. Had a nice pool and exercise room.

The hotel was just perfect. After a long drive, the staff was helpful and got me into my room quickly. The room was very clean. I had a wonderful rest that night and enjoyed the fresh breakfast.

Met our expectations while traveling. Nothing more to say about the property.

Friendly staff. Comfortable bed. Good breakfast. Would recommend.

Was horrible got there and was no sofabed in our room which is the reason we got the room was told O was 3rd party on reservation so nothing they could do. So 3 of us sleeping in one bed, not to mention wedding party was on floor above us stomping around all need needless to say no sleep for us & was a huge disappointed total waste of money especially trying to entertain our friend from out of state!

Comfortable stay, breakfast good. Location also good, free wifi worked well and also free parking was a plus.

400 Comfort Dr Marion IL

Room options

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

King 1 | Sleeps 4

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

King 1 | Sleeps 2

Standard Room, 1 King Bed, Smoking, Refrigerator & Microwave

King 1 | Sleeps 2

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

Full 2 | Sleeps 4

Guest reviews for Best Western Plus Marion Hotel

Everyone (8) Couples (11) Business (4) Family (16) Friends (3) Other (5)
2

unpleasant stay for easily fixable reasons

Everyone

I do want to point out up front that we didn't address the issues below with the hotel during our stay. We arrived late, had to get up quite early, and simply prioritized going to be and getting a few hours of sleep rather than starting on a goose chase to fix these things or get moved to a different room. Major point first: our bathroom door was missing the handle on the inside. No handle means if you pull the door shut, you have no way to open it. Several of us ladies were sharing a room the night before a sporting event; we made do by being careful to never pull the door all the way shut. Not the worst, but not really the experience you're looking for in a $100+ night hotel room. Additionally, there were some small but weird-looking stains on the sheets (I don't believe they were dirty, but there were marks) and the shelf in the sink area was so poorly attached to the wall that it randomly fell off and could not be reattached. Overall, this just added to the sense that the hotel management doesn't care too much about doing basic maintenance on its property. I understand that this is a mid-range hotel in a small town, but if you're a national chain and charging an above-average price for an area, at least make sure your fixtures are attached.

By on Apr 26, 2017

4

good value along the road

Families

A nice place to spend the night as we traveled cross-country. Everything was as expected for an overnight stop.

By on Feb 21, 2017

Review comment responded on Mar 21, 2017

Thank you for choosing to stay with us. We are sorry about the smell and want you to know it has been addressed.

5

great room

Everyone

great room comfy bed!!!

By on Jan 13, 2017

Review comment responded on Jan 18, 2017

Thank you for choosing to stay with us. We look forward to seeing you again soon!

4

clean hotel - covenient location

Everyone

This was my 2nd or 3rd stay at this hotel and each of my experiences have been satisfactory. I always receive a friendly greeting and the staff will go above and beyond to ensure you enjoy your stay. The indoor heated pool and hot tub are located in a glass enclosure. It is beautiful to watch the snowfall at night. On my previous stay, the hot tub wasn't really "hot" but doable. However, during this visit it has just been cleaned and was HOT!!! The morning breakfast offers a wide variety of hot and cold items and the eating area has been beautifully updated.

By , from Indianapolis, IN on Jan 12, 2017

Review comment responded on Jan 18, 2017

Thank you for choosing to stay with us. We are pleased to hear you have enjoyed not only this stay but previous ones as well. We look forward to seeing you again soon.

5

wonderful service, but worrisome cleaning

Everyone

This is a great hotel in most respects. However, in the shower there were some small blood droplets on the curtain! It was troubling.

By on Sep 4, 2016

5

very nice and clean

Everyone

Quiet Non smoking clean room. Shower was nice. Good toiletries/ brand. Excellent breakfast.

By , from texas on Aug 14, 2016

3

disappointed

Everyone

I usually have a good stay at any Best westerns. First I was put in a room I didn't book. I was placed in a smoking room,but booked a double non-smoking room. I went to ask for non-smoking. Children ran around doors slamming until about 1am. I was stuck on the elevator for 5-10min (but felt longer of course) I was told the manager would be contacted to see if my room could be discounted. Haven't heard anything on that. It's been 6days.

By , from Warren,MI on Aug 13, 2016

3

nice hotel in quiet and convenient location

Everyone

Nice room but king bed was lumpy and uncomfortable. Reclining chair was worn and dirty. Desk chair was worn (holes in fabric) and broken.

By , from Kansas City, MO on Aug 8, 2016

Review comment responded on Aug 30, 2016

I am sorry about the bed and the furniture and we are addressing those issues. We look forward to seeing you again in the future.

4

clean, quiet, comfortable.

Everyone

Good night's rest. Enjoyed pool. Fine resturaunt close by.

By on Apr 20, 2016

3

family enjoyed

Families

Nice staff we enjoyed our time the location was great for where we needed to be.

By on Dec 22, 2015