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Best Western Plus Marion Hotel

2.5 out of 5.0

Recent guest reviews

I pulled the blanket down as I was leaving to see if anything was left under them and noticed a disgusting brown stain on the bottom sheet. I called the manager to my room and informed her she seemed mildly concerned at best and offered to give me points. She gave me 150 points virtually nothing for me sleeping in a bed stained with probably human feces. It was the most disgusting thing I've ever seen in a hotel

Very friendly and personable staff. Clean room but the connecting door allowed sounds from the adjacent room to come in and I woke to a semi running its engine. Sounds aside it was a very nice stay!

Room was decent but everything from the carpet to the bedding had noticeable dampness as if the a/c hadn't been run in weeks. Don't get me wrong, it was clean and Ok for 1 night during a road trip, wouldn't stay longer than that however. Complimentary breakfast was actually pretty good!

the hot tub was broken. other than that, the facilities were clean. everyone who worked there was accomodating.

I do want to point out up front that we didn't address the issues below with the hotel during our stay. We arrived late, had to get up quite early, and simply prioritized going to be and getting a few hours of sleep rather than starting on a goose chase to fix these things or get moved to a different room. Major point first: our bathroom door was missing the handle on the inside. No handle means if you pull the door shut, you have no way to open it. Several of us ladies were sharing a room the night before a sporting event; we made do by being careful to never pull the door all the way shut. Not the worst, but not really the experience you're looking for in a $100+ night hotel room. Additionally, there were some small but weird-looking stains on the sheets (I don't believe they were dirty, but there were marks) and the shelf in the sink area was so poorly attached to the wall that it randomly fell off and could not be reattached. Overall, this just added to the sense that the hotel management doesn't care too much about doing basic maintenance on its property. I understand that this is a mid-range hotel in a small town, but if you're a national chain and charging an above-average price for an area, at least make sure your fixtures are attached.

A nice place to spend the night as we traveled cross-country. Everything was as expected for an overnight stop.

great room comfy bed!!!

This was my 2nd or 3rd stay at this hotel and each of my experiences have been satisfactory. I always receive a friendly greeting and the staff will go above and beyond to ensure you enjoy your stay. The indoor heated pool and hot tub are located in a glass enclosure. It is beautiful to watch the snowfall at night. On my previous stay, the hot tub wasn't really "hot" but doable. However, during this visit it has just been cleaned and was HOT!!! The morning breakfast offers a wide variety of hot and cold items and the eating area has been beautifully updated.

This is a great hotel in most respects. However, in the shower there were some small blood droplets on the curtain! It was troubling.

Quiet Non smoking clean room. Shower was nice. Good toiletries/ brand. Excellent breakfast.

I usually have a good stay at any Best westerns. First I was put in a room I didn't book. I was placed in a smoking room,but booked a double non-smoking room. I went to ask for non-smoking. Children ran around doors slamming until about 1am. I was stuck on the elevator for 5-10min (but felt longer of course) I was told the manager would be contacted to see if my room could be discounted. Haven't heard anything on that. It's been 6days.

Nice room but king bed was lumpy and uncomfortable. Reclining chair was worn and dirty. Desk chair was worn (holes in fabric) and broken.

Good night's rest. Enjoyed pool. Fine resturaunt close by.

Nice staff we enjoyed our time the location was great for where we needed to be.

Arrived around 220 and were allowed to check in early to drop our bags. l was greeted in the hallway by the cleaning staff about how I was enjoying my stay. That had to be a first. Breakfast was outstanding and area clean. Just a total great experience. We were there to visit family and didn't do any exploring. I would certainly stay here again if the price remains reasonable.

I needed a room that wasn't too expensive, but was clean and comfortable. I found it here!

I chose Best Western because it was close to my daughter and the price was right. The room was clean and the breakfast delicious! Really made it a nice trip.

I have stayed here several times when traveling from Michigan to Texas and back. The staff is friendly and they have drinks in a small cooler near the desk as well as a small area with other snacks and personal items that you may have forgot. I really love that they have movies to rent as well. You just take the case to the desk and can rent them for like $3. The rooms are always clean and having a microwave and fridge in the room is always a plus. The hotel is located right off of the interstate but you would never know it. I have never had an issue with traffic noise affecting my sleep. Breakfast is wonderful with hot sausage, bacon, eggs, pancakes, etc. I always plan my time to end up here for the night. Also, they have a lovely sun room with a pool and relaxing Jacuzzi tub. It's perfect for relaxing those stiff muscles after many hours on the road :) Stay here and you won't regret it!

Nice hotel, friendly staff, good breakfast. Very reasonable for the facility. Had a nice pool and exercise room.

The hotel was just perfect. After a long drive, the staff was helpful and got me into my room quickly. The room was very clean. I had a wonderful rest that night and enjoyed the fresh breakfast.

400 Comfort Dr Marion IL

Hotel highlights

  • Free hot/cold buffet breakfast
  • Free WiFi and wired Internet in rooms and public areas
  • Free parking
  • Indoor pool

Best Western Plus Marion Hotel places you within 2 miles (3 km) of Rent One Park and Illinois Centre Mall. This hotel has 78 rooms and welcomes guests with conveniences like free breakfast, an indoor pool, and free in-room WiFi. Also near this Marion hotel are Kokopelli Golf Club and Williamson County Historical Museum.


Dining

Free hot/cold buffet breakfast is included with your stay and awaits you each morning from 6 AM to 9:30 AM.


Rooms

All 78 air-conditioned rooms feature microwaves, refrigerators, and coffee makers. Guests can expect free WiFi and wired Internet, along with cable TV. Bathrooms offer deep soaking tubs, hair dryers, and free toiletries. Free newspapers and free local calls are other standard amenities.


Property features

Guests staying at Best Western Plus Marion Hotel enjoy an indoor pool, a fitness center, and a spa tub. A stay here includes free parking. The front desk is staffed 24 hours a day to help with dry cleaning/laundry and securing valuables. Additional amenities include free WiFi in public areas, a 24-hour business center, and a computer station.

Room options

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

King 1 | Sleeps 4

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

King 1 | Sleeps 2

Standard Room, 1 King Bed, Smoking, Refrigerator & Microwave

King 1 | Sleeps 2

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

Full 2 | Sleeps 4

Guest reviews for Best Western Plus Marion Hotel

Everyone (12) Couples (11) Business (4) Family (16) Friends (3) Other (5)
2

stained sheets

Everyone

I pulled the blanket down as I was leaving to see if anything was left under them and noticed a disgusting brown stain on the bottom sheet. I called the manager to my room and informed her she seemed mildly concerned at best and offered to give me points. She gave me 150 points virtually nothing for me sleeping in a bed stained with probably human feces. It was the most disgusting thing I've ever seen in a hotel

By , from New York on Aug 27, 2017

Review comment responded on Aug 29, 2017

Thank you for choosing to stay with us. We are sorry about the stain on the sheet not sure how laundry personnel and housekeeping missed the stain. I assure you this is a very rare incident.

4
Everyone

Very friendly and personable staff. Clean room but the connecting door allowed sounds from the adjacent room to come in and I woke to a semi running its engine. Sounds aside it was a very nice stay!

By , from Chicago, IL on Aug 18, 2017

3

decent overnight stay

Everyone

Room was decent but everything from the carpet to the bedding had noticeable dampness as if the a/c hadn't been run in weeks. Don't get me wrong, it was clean and Ok for 1 night during a road trip, wouldn't stay longer than that however. Complimentary breakfast was actually pretty good!

By , from Houston, TX on Jul 15, 2017

Review comment responded on Jul 19, 2017

Thank you for choosing to stay with us. We are sorry about the dampness in the room. It has been very humid here lately. We are working hard to ensure this doesn't happen again.

5

right price, right time. hot tub was broken

Everyone

the hot tub was broken. other than that, the facilities were clean. everyone who worked there was accomodating.

By on Jul 15, 2017

Review comment responded on Jul 21, 2017

Thank you for choosing to stay with us. We are sorry about the hot tub. We had to special order parts to fix but it has since been repaired.

2

unpleasant stay for easily fixable reasons

Everyone

I do want to point out up front that we didn't address the issues below with the hotel during our stay. We arrived late, had to get up quite early, and simply prioritized going to be and getting a few hours of sleep rather than starting on a goose chase to fix these things or get moved to a different room. Major point first: our bathroom door was missing the handle on the inside. No handle means if you pull the door shut, you have no way to open it. Several of us ladies were sharing a room the night before a sporting event; we made do by being careful to never pull the door all the way shut. Not the worst, but not really the experience you're looking for in a $100+ night hotel room. Additionally, there were some small but weird-looking stains on the sheets (I don't believe they were dirty, but there were marks) and the shelf in the sink area was so poorly attached to the wall that it randomly fell off and could not be reattached. Overall, this just added to the sense that the hotel management doesn't care too much about doing basic maintenance on its property. I understand that this is a mid-range hotel in a small town, but if you're a national chain and charging an above-average price for an area, at least make sure your fixtures are attached.

By on Apr 26, 2017

Review comment responded on Apr 28, 2017

Thank you for choosing to stay with us. I am terribly sorry about the issues you encountered. This is the first I have heard of these issues. I am very sorry I do not have your info provided to me with this review. I would like to ask if you could please contact me so that I can address the issues with the room you were in quickly. I have my staff looking for a room with these issues. We care very much about the condition of the rooms and the guest satisfaction. The issues you encountered are uncommon and we are very sorry you encountered them.

4

good value along the road

Families

A nice place to spend the night as we traveled cross-country. Everything was as expected for an overnight stop.

By on Feb 21, 2017

Review comment responded on Mar 21, 2017

Thank you for choosing to stay with us. We are sorry about the smell and want you to know it has been addressed.

5

great room

Everyone

great room comfy bed!!!

By on Jan 13, 2017

Review comment responded on Jan 18, 2017

Thank you for choosing to stay with us. We look forward to seeing you again soon!

4

clean hotel - covenient location

Everyone

This was my 2nd or 3rd stay at this hotel and each of my experiences have been satisfactory. I always receive a friendly greeting and the staff will go above and beyond to ensure you enjoy your stay. The indoor heated pool and hot tub are located in a glass enclosure. It is beautiful to watch the snowfall at night. On my previous stay, the hot tub wasn't really "hot" but doable. However, during this visit it has just been cleaned and was HOT!!! The morning breakfast offers a wide variety of hot and cold items and the eating area has been beautifully updated.

By , from Indianapolis, IN on Jan 12, 2017

Review comment responded on Jan 18, 2017

Thank you for choosing to stay with us. We are pleased to hear you have enjoyed not only this stay but previous ones as well. We look forward to seeing you again soon.

5

wonderful service, but worrisome cleaning

Everyone

This is a great hotel in most respects. However, in the shower there were some small blood droplets on the curtain! It was troubling.

By on Sep 4, 2016

5

very nice and clean

Everyone

Quiet Non smoking clean room. Shower was nice. Good toiletries/ brand. Excellent breakfast.

By , from texas on Aug 14, 2016