Have stayed at this property several times in the past and never an issue until this past trip. I reserved and paid for a king studio suite, through Orbitz, we were traveling with our daughter and our grandson( 5 yo), we also had a late check in…room key did not work, ok, clerk had to manually do something to the door so that we could get in, we walk in to a king room, no sofa bed….I go advise the clerk and he blamed it on orbitz, I asked him to get me the room card for the correct room and he again blamed it on Orbitz, no apology for the error, just a little mouthy about it. I asked him to stopping placing blame and just get us into a room…he hands me the key cards and we move to a different floor, a king studio suite! The pullout sofa mattress had no support at the foot of the bed, literally hanging from the frame( I have pics), no bedding in the closet so now I have to make a phone call…not a good experience this trip.
Location was good
Great and friendly help at the desk. Clean rooms. Just what we needed and affordable.
Very clean with additional amenities not available at many hotels in area.
Comfortable beds, nice kitchen, just a decent home away from home. Free coffee and tea, workout space, and computr. Direct tv. Appliances and games available to borrow.No continental breakfast but foid and essentials available for purchase.
The room is adjoining to washer and drier facilities and there was constant noise of the same
Visiting relatives nearby so needed a clean, quiet place to sleep. This hotel fit our needs completely. Close to highway for easy access. Does not offer complementary breakfast like most in this category but didn't matter to us and seemed like there were few restaurants nearby. The hotel staff was friendly, room was clean, quiet and comfortable.
We were very pleasantly surprised at the accommodations of this hotel! Excellent value, clean rooms, excellent staff very accommodating! My wife and I would definitely do this again!
Front desk staff was horrible very rude. never again will i saty there. the room was very nice and clean
Went to the casino had good directions to get there, would like a shuttle so didn't have to drive, room very comfy and great price. Very clean and friendly staff. Good parking no problems at all.
It was nice an has a lot a room for my family the only bad was no brakfast in morning and the price was pretty steep but other then that it was ok stay
When I checked into my room it was about 38 degrees in there. The carpet was badly stained. The shower surround was coming off the wall.The phone was unpluged. My wife spoke to the front desk about the temp in our room and was told since we booked thru your site there was nothing they could do about a refund or the temp. We will not go back
Within a short walk of Presence Health, Candlewood Suites Elgin, an IHG Hotel is within 2 miles (3 km) of Sherman Hospital. This 83-room hotel welcomes guests with conveniences like a 24-hour gym, free in-room WiFi, and free self parking.
All 83 air-conditioned rooms feature kitchens with refrigerators, microwaves, stovetops, and dishwashers. Guests can expect 36-inch flat-screen TVs with satellite channels and DVD players, along with free WiFi and wired Internet. Sofa beds, coffee makers, and rice cookers are other standard amenities.
At Candlewood Suites Elgin, an IHG Hotel, guests have access to a 24-hour gym, free WiFi in public areas, and a 24-hour business center. If you drive, take advantage of free parking. Front-desk staff can answer questions 24/7, and assist with dry cleaning/laundry, luggage storage, and securing valuables. Additional amenities include a computer station, free newspapers, and laundry facilities.
Have stayed at this property several times in the past and never an issue until this past trip. I reserved and paid for a king studio suite, through Orbitz, we were traveling with our daughter and our grandson( 5 yo), we also had a late check in…room key did not work, ok, clerk had to manually do something to the door so that we could get in, we walk in to a king room, no sofa bed….I go advise the clerk and he blamed it on orbitz, I asked him to get me the room card for the correct room and he again blamed it on Orbitz, no apology for the error, just a little mouthy about it. I asked him to stopping placing blame and just get us into a room…he hands me the key cards and we move to a different floor, a king studio suite! The pullout sofa mattress had no support at the foot of the bed, literally hanging from the frame( I have pics), no bedding in the closet so now I have to make a phone call…not a good experience this trip.
Location was good
Great and friendly help at the desk. Clean rooms. Just what we needed and affordable.
Very clean with additional amenities not available at many hotels in area.
Thanks for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us soon.
Comfortable beds, nice kitchen, just a decent home away from home. Free coffee and tea, workout space, and computr. Direct tv. Appliances and games available to borrow.No continental breakfast but foid and essentials available for purchase.
The room is adjoining to washer and drier facilities and there was constant noise of the same
Visiting relatives nearby so needed a clean, quiet place to sleep. This hotel fit our needs completely. Close to highway for easy access. Does not offer complementary breakfast like most in this category but didn't matter to us and seemed like there were few restaurants nearby. The hotel staff was friendly, room was clean, quiet and comfortable.
We were very pleasantly surprised at the accommodations of this hotel! Excellent value, clean rooms, excellent staff very accommodating! My wife and I would definitely do this again!
Front desk staff was horrible very rude. never again will i saty there. the room was very nice and clean
We apologize for an inconvneience you may have faced during your stay. The room you booked was, in fact, a king studio suite and not a king with sofa suite. In the past, you booked directly with us for a king with sofa suite. To avoid confusion, we would advise to call us directly and book for your specific needs, or call immediately after booking to confirm you booked the correct room. Again, our staff still gave you a complimentary upgrade. All furniture is in the process of being swapped and should be completed very soon! We hope to see you again and Happy New Year!