Really nice
They tried. The staff constantly apologized about the poor conditions due to recent ownership changes. There was trash right outside of the main entrance for multiple days. The pool and hot tub were broken for the majority of our stay. Some workout equipment was not useable. They lacked cleaning supplies to wipe down the equipment after working out. You can tell they were trying but seemed to be overwhelmed. I have no interest in returning. Thank you.
We stayed in the hot bed suite. Room was not very clean.
My family had booked seven rooms at this hotel for my wedding.Unfortunately, the bathrooms had black mold and the rooms were not as clean as one would expect. My room also had ants and a musty smell. The bathrooms do not have ventilation, which seems to be the root of the problem. We we're excited about using the pool but it was closed.This wasn't known when booking through Orbitz.
Great bang for your buck, lots of dining options within walking distance. Breakfast options were also good.
Bed bugs
It was a very nice place I will recommended
The location was good - restos close by and main street close to expressway
Upon arrival there was zero employees at the property for almost 2 hours! Several of us waited in the lobby wanting to check in. After everyone was on phones trying to figure out what happened someone finally walked in and went behind the desk saying nothing to anyone. After about another 10 minutes of them on the phone with someone speaking a different language they finally said they would try to check someone in. It was someone who obviously didn’t know what they were doing. They didn’t know how to make keys so they took us to the room and said we would get our keys later if the manager showed up!? The manager never did show up but the guy finally figured out the keys another 2 hours later. All of the guests waiting that day should have been compensated in some way. But not even a we are sorry! Nothing from anybody! I will NEVER stay at this property again nor will anyone from my company or anyone I know.
A bit run down , for the price ot is what to be expected. I would stay again.
The room was run down. The bathroom in particular had cracked tile, cracked chalk, the whole room needed to be updated. The top cover on the bed had hair on it when we arrived. The rest of the bedding appeared to be clean. The guy working reception didn't seem to want to be there. The room seemed clean outside of the bed cover. Breakfast was good. Overall it was so so and I wouldn't stay again.
Nice, clean, hotel. Nothing fancy, but a comfortable place to stay.
The room checking in at midnight is not what I reserved. Less than expected
Nice area. Room was very clean. The small fridge wasn't working properly. Didn't notice until the next day. Breakfast was good. Very nice hotel/room.
I liked the location and everything was clean and the beds were comfortable. Also no smoking or pets allowed a plus for me
Hotel was VERY loud. Our room was on the 1st floor directly across from a meeting room and few steps down from the breakfast area. In the evening there was an event in the meeting room with kids playing indoor hockey. In the morning during breakfast it sounded as if everyone was eating right outside our door. Not a restful stay.
Located within 2 miles (3 km) of Presence Health, Comfort Suites Elgin places you within a few miles (5 km) of Sherman Hospital. This hotel has 78 rooms and welcomes guests with conveniences like free breakfast, an indoor pool, and free in-room WiFi.
Free buffet breakfast is included with your stay and awaits you each morning from 6 AM to 9 AM. Grab a bite to eat at the onsite restaurant or get an energy boost at the coffee shop/cafe.
32-inch LED TVs come with cable channels and first-run movies, and guests can stay connected with free WiFi and wired Internet. Pillowtop beds grant a restful night's sleep, and bathrooms offer hair dryers and designer toiletries. Sofa beds, sitting areas, and refrigerators are other standard amenities.
At Comfort Suites Elgin, guests enjoy features like an indoor pool, a gym, and free WiFi in public areas. There's free parking and limo/town car service. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, securing valuables, and luggage storage. Additional amenities include meeting rooms, conference space, and a 24-hour business center.
Really nice
They tried. The staff constantly apologized about the poor conditions due to recent ownership changes. There was trash right outside of the main entrance for multiple days. The pool and hot tub were broken for the majority of our stay. Some workout equipment was not useable. They lacked cleaning supplies to wipe down the equipment after working out. You can tell they were trying but seemed to be overwhelmed. I have no interest in returning. Thank you.
We stayed in the hot bed suite. Room was not very clean.
My family had booked seven rooms at this hotel for my wedding.Unfortunately, the bathrooms had black mold and the rooms were not as clean as one would expect. My room also had ants and a musty smell. The bathrooms do not have ventilation, which seems to be the root of the problem. We we're excited about using the pool but it was closed.This wasn't known when booking through Orbitz.
Great bang for your buck, lots of dining options within walking distance. Breakfast options were also good.
Bed bugs
It was a very nice place I will recommended
Thank you for sharing your feedback, we are happy to hear you would recommend our location. We look forward to you staying with us again next time you are in the area.
The location was good - restos close by and main street close to expressway
Thank you for taking the time to share your feedback. We are happy to hear you enjoyed your stay with us.
Hello Connie,We appreciate the time you have taken to give your feedback on your recent experience, especially with regards to our hotel. We are always looking for ways to improve upon the guest experience so thank you for sharing.