The grounds of the hotel were not taken care of. Outside of our room it looked like they tore up and left to grow weeds on. When you walked into the front to check in, it looks nicely renovated until you look closer and see how worn and dirty everything is. After getting coffee from the Starbucks and waiting, you could see that the counters had not been wiped down and there was actually a fly stuck to some of the nastiness sitting on the counter. When ordering our coffee we had to ask for four different flavors because they didn’t have their shipment come in, highly disappointing. The room was a basic room, the bathroom had hair on the floor, in the sink and on the shower walls. Again, all in all, I would not ever stay here again and Marriott should be embarrassed at this hotel and their service!
Room was nice and met expectations. Bathrooms are a little moldy. I booked through Orbitz to include a breakfast with my room. Hotel staff wanted to argue that it didnt show up even though included room amenities read a Full breakfast, then tried to say that 3rd party apps such as Orbitz does not communicate such requests, even though ive enever had this problem with any hotel ever booked through orbitz. Dont waste your time
The courtyard could use a some landscaping help. Everything else was great.
The hotel staff was excellent. Great bistro and very nice rooms. My only complaint was there are thin walls
ok so it's not brand new, maybe the hallways look a little old and the entry doors a little worn, but, it was great. Quiet, comfortable, and clean. And we were there for a few days, and the starbucks in the lobby was awesome. We would definately stay there again.
Here's a hotel that has clearly seen better days. It's rooms lack any decorative sense. Hallways are long and dreary. Marriot is too cheap to leave you even one lousy bottle of water in the the room or provide morning coffee in the lobby. Fitness room is not tended. All the details fall apart at this location.
Was everything we needed and close to family. We were there for a funeral, and we don't get to Rockford very often. It was as expected.
Just what you'd expect - average. It was good for the price.
The new renovations and design at the Marriott Courtyards are well done and easily suited for business travelers. Across the country, I've been impressed with the friendly and helpful staff, comfortable rooms, free wifi and new restaurants/lounges. The cafe prices are a bit high, but still a good overall value and makes me want yo choose a Courtyard if it's an option where I travel on biz
This hotel suited my needs for my recent business trip. The walls were a little thin, could hear the noise in the hall but was happy to not hear the freeway. Good hotel. No free breakfast was a bummer.
very pleasant stay. had adjoining rooms which added to the fun of the family stay.
The hotel was very nice and the people were very friendly and helpful. I will stay again when i pass thru town.
I always have a very good experience here! Staff is TOP NOTCH!
The hotel has recently been redecorated. Very nice. Contemporary. Very comfortable beds. One minor complaint was that there were no towels in the pool area when we down for a swim. The staff brought them quickly once we made them aware of this. The other minor complaint was that the hot tub jets didn't have much pressure. Other than that our short stay was just fine. I would definitely stay here again.
Nice and easy to get to and from. Breakfast buffet is a good value.
The concierge was very helpful and called to check and make sure the room was ok. The TV's are big, the fitness room is well equipped. I didn't try out the pool but it looked nice and goes up to 5ft. They have free coffee and tea in the lobby as well as a microwave in case you have any snacks that need heating.
Courtyard by Marriott Rockford places you within 2 miles (3 km) of Midway Village Museum and Midway Village & Museum Center. This 147-room, 3-star hotel welcomes guests with a bar/lounge, an indoor pool, and a 24-hour fitness center.
For your convenience, a to-go breakfast is served for a fee on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:00 AM to 11:00 AM. Entertain your taste buds with a beverage at the bar/lounge or coffee shop/café.
The 147 accommodations feature sitting areas. Guests can expect to find free WiFi and 37-inch flat-screen TVs with cable channels and pay movies. Beds sport premium bedding and bathrooms offer hair dryers and free toiletries. Refrigerators, coffee makers, and free weekday newspapers are other standard amenities.
At Courtyard by Marriott Rockford, guests enjoy an indoor pool, a 24-hour fitness center, and free WiFi in public areas. If you decide to drive, there's free parking. The 24-hour front desk has staff standing by to help with dry cleaning/laundry and securing valuables. Additional amenities include conference space, a business center, and express check-in.
The grounds of the hotel were not taken care of. Outside of our room it looked like they tore up and left to grow weeds on. When you walked into the front to check in, it looks nicely renovated until you look closer and see how worn and dirty everything is. After getting coffee from the Starbucks and waiting, you could see that the counters had not been wiped down and there was actually a fly stuck to some of the nastiness sitting on the counter. When ordering our coffee we had to ask for four different flavors because they didn’t have their shipment come in, highly disappointing. The room was a basic room, the bathroom had hair on the floor, in the sink and on the shower walls. Again, all in all, I would not ever stay here again and Marriott should be embarrassed at this hotel and their service!
We are sorry to hear the experience you had did not reach the level of hospitality we strive to provide. We will be sharing this with the appropriate hotel team to ensure this is an isolated event. Thank you for taking the time to leave your valued feedback. We hope to have the opportunity to restore your confidence in the Rockford Courtyard.
Room was nice and met expectations. Bathrooms are a little moldy. I booked through Orbitz to include a breakfast with my room. Hotel staff wanted to argue that it didnt show up even though included room amenities read a Full breakfast, then tried to say that 3rd party apps such as Orbitz does not communicate such requests, even though ive enever had this problem with any hotel ever booked through orbitz. Dont waste your time
Tyler, I am very sorry to hear that you experienced an issue with breakfast at our hotel. We work hard to provide a great stay for our guests and I am sorry for the confusion with breakfast. We will be sharing this feedback with the appropriate hotel team to ensure this is an isolated event.
The courtyard could use a some landscaping help. Everything else was great.
Thank you for your honest feedback. We are glad to hear you were able to enjoy your stay. We look forward to serving you again in the future!
The hotel staff was excellent. Great bistro and very nice rooms. My only complaint was there are thin walls
Thank you so much for you valued feedback. We are glad to hear that you were able to enjoy our Bistro and wonderful staff. I will share you feedback with them to let them know how they impacted you!
Thank you for letting us know you enjoyed your stay with us!! We hope to see you again next time you visit!
ok so it's not brand new, maybe the hallways look a little old and the entry doors a little worn, but, it was great. Quiet, comfortable, and clean. And we were there for a few days, and the starbucks in the lobby was awesome. We would definately stay there again.
Thank you so much for your response!! We are so glad to hear that you were able to enjoy the Starbucks and our quiet, comfortable and clean rooms! We hope to serve you again whenever your travel needs bring you back to the Rockford area!
Thank you for taking the time to leave us a review score. Please let us know if there is anything more we could do to earn a 5 out of 5 the next time you stay with us. Happy Holidays from the Courtyard Rockford!
Thank you for your feedback
Here's a hotel that has clearly seen better days. It's rooms lack any decorative sense. Hallways are long and dreary. Marriot is too cheap to leave you even one lousy bottle of water in the the room or provide morning coffee in the lobby. Fitness room is not tended. All the details fall apart at this location.
We're so glad to hear you enjoyed your stay! We hope to have the opportunity to serve you again, in the future!