great location and friendly staffs
We did not have hand soap for the sink area. We only had wall dispenser shampoo and body wash. My husband couldn’t sleep because people were partying in the parking lot with loud music and fireworks until 3 am.
It was adequate for our 1 night stay. Building and grounds need updating. Room was clrean but hallways and grounds with litter.
Do NOT stay here. One of the draws of a hotel is the pool because we have young kids who need to swim off energy after a long day on the road. Well, the pool was disgusting: long hairs, scum, and dirt in the pool itself. Towels and garbage all over. We told the front desk and they didn't seem too concerned. The grounds are dirty and rough and dated. Front desk attendants are over-worked and unhelpful. People smoke all over this place and the scent wafts into your room and through the vents. The only positives were the beds were comfortable and the shower was hot. There are so many better places to stay at the same price or cheaper. Avoid this garbage dump!
I like everything about our stay. The facility was very nice and very, very clean! I loved it!!!
The staff at this Courtyard were exceptionally professional, helpful, and courteous. The location was perfect for our various activities during our 3-day stay. However, the outside of the hotel is in serious need of grounds maintenance. Perhaps this was partly due to Covid-19 restrictions and layoffs? I expect better from Marriott properties, and hope they will improve the property.
No soap in shower. Hand pump empty. Hotel sparsely attended yet crying children were put across the hall. Really? Why next to me?
We chose this hotel because it had balcony and the room they put us in didnt have a balcony .we immediately called and had our room changed not a big deal. Then the 2nd room we were moved to looked great until we attempted to change the heat settings and found a shoe on top behind the curtain!! After that my husband started to inspect a bit more and found behing the pullout that was kitty korner in the corner. There was an empty kids juice container a pink brush and 2 party balloons with confetti inside them. Obviously they did not clean this room very well. The grounds were littered with trash and cigarette butts was overall not a good experience. When it came to checkout there was nobody in lobby to speak to i waited 10 min before finally dropping keys in a little box they sat out on the counter.
The location was great, but the condition of the rooms and hotel is not up to par with Marriott. I have to say it's the poorest Marriott I ever stayed at with the money we paid for the room. No one was at the front desk when we checked in and it took up to 7-10 minutes before anyone showed up.
Property is dated but a fantastic value. Staff is very pleasant and responsive.
The grounds of the hotel were not taken care of. Outside of our room it looked like they tore up and left to grow weeds on. When you walked into the front to check in, it looks nicely renovated until you look closer and see how worn and dirty everything is. After getting coffee from the Starbucks and waiting, you could see that the counters had not been wiped down and there was actually a fly stuck to some of the nastiness sitting on the counter. When ordering our coffee we had to ask for four different flavors because they didn’t have their shipment come in, highly disappointing. The room was a basic room, the bathroom had hair on the floor, in the sink and on the shower walls. Again, all in all, I would not ever stay here again and Marriott should be embarrassed at this hotel and their service!
Room was nice and met expectations. Bathrooms are a little moldy. I booked through Orbitz to include a breakfast with my room. Hotel staff wanted to argue that it didnt show up even though included room amenities read a Full breakfast, then tried to say that 3rd party apps such as Orbitz does not communicate such requests, even though ive enever had this problem with any hotel ever booked through orbitz. Dont waste your time
The courtyard could use a some landscaping help. Everything else was great.
The hotel staff was excellent. Great bistro and very nice rooms. My only complaint was there are thin walls
ok so it's not brand new, maybe the hallways look a little old and the entry doors a little worn, but, it was great. Quiet, comfortable, and clean. And we were there for a few days, and the starbucks in the lobby was awesome. We would definately stay there again.
Courtyard by Marriott Rockford places you within 2 miles (3 km) of Midway Village Museum and Midway Village & Museum Center. This 147-room, 3-star hotel welcomes guests with a bar/lounge, an indoor pool, and a 24-hour gym.
For your convenience, a to-go breakfast is served for a fee on weekdays from 6:00 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM. Entertain your taste buds with a beverage at the bar/lounge or coffee shop/cafe.
The 147 accommodations feature sitting areas. Guests can expect to find free WiFi and 37-inch flat-screen TVs with cable channels and pay movies. Beds sport premium bedding and bathrooms offer hair dryers and free toiletries. Refrigerators, coffee makers, and free local calls are other standard amenities. Housekeeping is available on request.
At Courtyard by Marriott Rockford, guests enjoy an indoor pool, a 24-hour gym, and free WiFi in public areas. There's free parking and a free area shuttle. The 24-hour front desk has staff standing by to help with securing valuables and dry cleaning/laundry. Additional amenities include conference space, a business center, and express check-in.
great location and friendly staffs
We did not have hand soap for the sink area. We only had wall dispenser shampoo and body wash. My husband couldn’t sleep because people were partying in the parking lot with loud music and fireworks until 3 am.
We're so sorry to hear about your experience. We will share this information with the appropriate hotel team to ensure this is an isolated event.
It was adequate for our 1 night stay. Building and grounds need updating. Room was clrean but hallways and grounds with litter.
Thank you for your honest feedback. We will use this as a training opportunity to ensure the hallways and grounds are addressed immediately.
Do NOT stay here. One of the draws of a hotel is the pool because we have young kids who need to swim off energy after a long day on the road. Well, the pool was disgusting: long hairs, scum, and dirt in the pool itself. Towels and garbage all over. We told the front desk and they didn't seem too concerned. The grounds are dirty and rough and dated. Front desk attendants are over-worked and unhelpful. People smoke all over this place and the scent wafts into your room and through the vents. The only positives were the beds were comfortable and the shower was hot. There are so many better places to stay at the same price or cheaper. Avoid this garbage dump!
Thank you for taking the time to leave your honest feedback. We are sorry to hear about your experience and will share it with the appropriate hotel team to ensure this is addressed immediately. Once again, thank you for choosing to stay with us during these uncertain times.
I like everything about our stay. The facility was very nice and very, very clean! I loved it!!!
We're so glad to hear this! We hope to serve you again, soon!
The staff at this Courtyard were exceptionally professional, helpful, and courteous. The location was perfect for our various activities during our 3-day stay. However, the outside of the hotel is in serious need of grounds maintenance. Perhaps this was partly due to Covid-19 restrictions and layoffs? I expect better from Marriott properties, and hope they will improve the property.
Thank you for your honest feedback, since your stay, we have had our partnered vendor come out to service the grounds. We apologize for the inconvenience and hope to serve you again, soon!
No soap in shower. Hand pump empty. Hotel sparsely attended yet crying children were put across the hall. Really? Why next to me?
Thank you for sharing your feedback with us. I am so sorry to hear about this. We will work hard to correct this matter.
We chose this hotel because it had balcony and the room they put us in didnt have a balcony .we immediately called and had our room changed not a big deal. Then the 2nd room we were moved to looked great until we attempted to change the heat settings and found a shoe on top behind the curtain!! After that my husband started to inspect a bit more and found behing the pullout that was kitty korner in the corner. There was an empty kids juice container a pink brush and 2 party balloons with confetti inside them. Obviously they did not clean this room very well. The grounds were littered with trash and cigarette butts was overall not a good experience. When it came to checkout there was nobody in lobby to speak to i waited 10 min before finally dropping keys in a little box they sat out on the counter.
Thank you for taking the time to leave your valued feedback. We are so sorry to hear about the experience you had. We will share this with the appropriate hotel team to ensure this is an isolated event.
The location was great, but the condition of the rooms and hotel is not up to par with Marriott. I have to say it's the poorest Marriott I ever stayed at with the money we paid for the room. No one was at the front desk when we checked in and it took up to 7-10 minutes before anyone showed up.
Thank you for taking the time to leave your valued feedback. We will be sure to share this with the appropriate team to ensure this is addressed.
Thank you for leaving your feedback about your recent stay. We're glad to hear you enjoyed your stay with us. We hope to see you soon!