Staybridge Suites Rockford3.0 out of 5.0
Recent guest reviews
We stayed here several years ago, and many of the staff were the same, and just as welcoming as our first stay. We received a friendly greeting from everyone, including a smile throughout our entire stay. Were thanked for our Platinum membership and had an upgraded suite ready for our check in. The suite was comfortable, clean and modern with a good bed. Also, GREAT food service. The breakfast and social meal were high quality and tasty, and well attended to. Enjoyed the Mexican salad bar and chicken entree.
We stayed at this hotel for a week at the beginning of June while we visited the new addition to our family. This is a very good hotel offering excellent service and value for money. This staff were very helpful, suite very well equip, and the breakfast on offer was more than adequate. You can even take away a bag of snacks way which be anything on offer at breakfast. They also provide free food and drinks on two evenings a week. The hotel has a swimming pool and hot tub and a fitness centre which is of a good standard. The only disappointment was the hot tub due to the pressure jets not working. Attempts were made to immediate fix the problem when I informed the staff but I do question how often the facilities are checked because on a previous review this was highlightly 10 months ago. That said we would stay here again on a return visit.
Great hotel, clean room, quiet hotel, they care about their guests. You need to sign a quiet contract which helps with any loud neighbors which we did not have. This is an extended stay hotel. We only stayed one night but wish we would of needed to stay longer! Breakfast was fine, had staff to clean up and replenish. Would definitely stay again. Close to shopping and interstate.
My husband and I stayed at this hotel last night because we were in town for a Miranda lambert concert. I picked it based on reviews on here and it was pet friendly. This hotel is extremely clean, quiet with very comfy beds. The front desk staff were friendly and nice. The rooms are huge with a kitchenette. The location is right off the highway and close to restaurants. It's a bit more pricey than some of the other hotels on the same strip- but it's worth the few extra dollars. When I return to Rockford- it is the only hotel I will stay at- it's that great.
We stayed for 3 nights, 2 adults, 2 tweens. Room with 2 queen beds & kitchenette. Pro's: clean, spacious, great shower, nice kitchenette, good thermostat, free laundry (bring your own soap or purchase at desk), happy hour with free beer/wine/soft drinks with snacks on Monday, Tues, Wed evenings only. Cons: -Happy hour doesn't extend to other days. On Thursday evenings I would like a drink to unwind from my visit with my mother in law just like I did on Wednesday. - Beds are way too soft. Not worn out, just not supportive. My older daughter slept on the sofa the last night because it was firmer. Every day I tossed & turned, was tired from no rest and sporting a sore back. - Our room was on the first floor at the end where the employee breakroom is and where the maid carts are stored. Everyday at 6:30am the doors would be banging. Also the exit door to the stairway and parking lot are nearby, cold drafts were frequently blowing in our room.
This was my first time staying with this chain. Was very pleased ! They were very welcoming to my family and since we were traveling with our dog, I wasn't sure what to expect. When I checked in the gentleman at the front desk (sorry don't remember his name) couldn't be nicer and more welcoming. Since it was late, he suggested a few places for dinner and some that delivered. I have to note that I really appreciate that this hotel allows dogs of all sizes. Many hotels advertise that they are pet friendly, but they are only friendly to dogs smaller than 25 pounds. My German Shepherd was welcomed here and I was so happy about that after a 12 hour drive that day. Breakfast was good. The hotel is so thoughtful... we were in a rush to do another full day of driving and they have little carry-out bags for breakfast right there. We popped in a bagel and cream cheese, filled up a cup with coffee, and were on our way. So considerate and just what we needed on a long cross country drive. Room was clean and nice and spacious. Will definitely stay here the next time I am in the area.
We had approximately 40 rooms blocked for a wedding party November 4-5, 2016. Upon arrival, there was a mix-up with some of the block and the front desk staff was more than accommodating to re-arrange the block and personally check up on us to see if we were satisfied. Very helpful through the entire process. I'd like to thank Taquisha Santos who coordinated the room block and the front desk personnel working the weekend. The meeting room was made available in the morning for the bridal party to get ready at no additional charge. Flawless!
I visit this Rockford every year and will now only stay at the Staybridge Suites. Mr. Reagan at the front desk is always so welcoming as are all of his colleagues. The food is good, the rooms clean and the people are nice! I'm looking forward to my family's stay in December 2016!
Stayed her with 3 girls for a rowing event. Boathouse 15 minutes away. Lots of store and restaurants in the area. Hotel was packed with students in various sports. Hotel sold out and we only had one king bed and a couch for 4 of us. It was fine for one night. Staff very nice and helpful. Would stay again.
Upon my arrival at 4:00 AM, I was greeted by Lisa the night shift Front Desk Agent. She was very professional and attentive to my needs. Great hotel, staff, and location! Thank you for the Outstanding service.
Reviews from Trip Advisor
91% of guests recommend this hotelTotal of 147 reviews