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Online check-in was useless. Other than a 5 dollar charge to the holding credit card that I could see, they had none of my information and showed no charge to a card. Had to start at the beginning.
I was very disappointed in the cleanliness. Found hairs in the bathtub, popcorn crumbs on the floor and dusty. The rooms seemed to be dated. The price was too high for the value. The pool area was nice and the staff were very professional and helpful!
easy to get to could use a more updated bar
We had a larger suite with a tub and fireplace and were very comfortable. While checking in, we were told we'd have to ask for fresh towels, if needed, which was fine, but no one ever straightened the room and no coffee or bath products were replaced during our stay, which was strange.
Nice place
Location, friendly staff, nice sized room
Friendly and unique. We have made return reservations.
Loved the decor. Staff was excellent. Only disappointment was that the hot tub in the pool area was not working.
I love the cabin decor. I'm not a golfer so the golfing decor was a little too much. People working there were very nice. Hot tub and pool were working and very nice. Hot tub was perfect temperature. The whole complex is very clean. The free breakfast was a HOT breakfast and everything was hot and tasty. No crummy bagged breakfast like most of the hotels are doing now. The hotel is close to downtown but not too close as to hear alot of noise. My sister-in- and brother- in-law stayed there too. They loved it as well. I have nothing but great things to say about this hotel!
The staff was verk kind. The room and pool area very clean
No housekeeping service, no house index of tv or place in the room, die to covid no bar or breakfast in the area..had to go outside or in room
Great location, helpful, frienfly staff. Comfy beds.
We had a very pleasant stay. The staff was friendly and the room was clean and appeared newly remodeled.
Such a nice little place. The staff is very friendly and attentive. Very close to downtown Galena, just a few minutes ride. The only issue for us was the the loudness of the air unit and the ability to control the room temperature.
Stoney Creek Inn Galena places you next to Mississippi River and within a mile (2 km) of Galena-Jo Daviess County History Museum. This 75-room hotel welcomes guests with free breakfast and conveniences like an indoor pool and free in-room WiFi.
Free buffet breakfast is served on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM. At the end of the day, unwind with a drink at the bar/lounge.
All 75 rooms feature coffee makers, free local calls, and ironing boards. TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries. Desks are also standard. Housekeeping is available on request.
At Stoney Creek Inn Galena, guests enjoy features like an indoor pool, a gym, and free WiFi in public areas. If you plan to drive, free parking is available. The front desk is staffed 24/7 to help with luggage storage, and answer any questions about the accommodations. Additional amenities include a spa tub, a 24-hour business center, and a meeting room.
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Online check-in was useless. Other than a 5 dollar charge to the holding credit card that I could see, they had none of my information and showed no charge to a card. Had to start at the beginning.
Thank you for sharing your experience at Stoney Creek Inn - Galena. We take all feedback very seriously and I am so sorry to hear that your contactless check-in did not go as planned. I will be sharing your response with our team to further improve going forward. Again, I apologize for the inconvenience and I hope we are able to better serve you in the future.
I was very disappointed in the cleanliness. Found hairs in the bathtub, popcorn crumbs on the floor and dusty. The rooms seemed to be dated. The price was too high for the value. The pool area was nice and the staff were very professional and helpful!
We are glad you enjoyed your stay with us! We will be addressing the bad parts you expressed in your review! (Thank you for letting us know!) We hope to see you with us again! Have a wonderful day!
easy to get to could use a more updated bar
Thank you for the kind words! We appreciate the feedback and I will pass along your comments to more of the staff.
We had a larger suite with a tub and fireplace and were very comfortable. While checking in, we were told we'd have to ask for fresh towels, if needed, which was fine, but no one ever straightened the room and no coffee or bath products were replaced during our stay, which was strange.
We are glad you enjoyed your stay with us! Because of COVID19, our company still does not have housekeepers coming into the room to change anything. We are very sorry this information wasn't given to you properly. We do hope to see you again! Have a great day!
Nice place
We are very glad you enjoyed your stay with us! We hope to see you again!
Location, friendly staff, nice sized room
We are very glad you enjoyed your stay with us! We hope to see you again! Have a wonderful day!
Thank you for taking a survey. We appreciate the feedback and are very glad you enjoyed your stay!
Friendly and unique. We have made return reservations.
I'm really glad you enjoyed your stay. We will be glad to have you stay with us again!
Thank you for taking a survey. We appreciate the feedback and are very glad you enjoyed your stay!
Thank you for the kind response!