Live Aqua Beach Resort Cancún - Adults Only - All Inclusive4.5 out of 5.0
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Recent guest reviews
We go to Cancun 2-3 times a year and stay at different locations in the Hotel Zone. All the hotels that we stay at are 4.5-5 * hotels. I don't believe that Live Aqua meets its 4.5 rating. That's not to say we didn't have a nice vacation.... I would like to start with the pros: The staff is the most polite, professional and kind people we have met in all our ventures. The food is absolutely amazing! The buffet was delicious for both lunch and dinner. Everything was very fresh, well tended and the presentation very appealing. The Italian restaurant had excellent pasta, lasagna, steak and carbonara, would highly recommend it! MB, the steak house, is decorated lovely and the food was delicious....highly recommend the Filet Mignon! Azul has great drinks and beautiful views... Cons: The rooms(especially the rooms) and hotel need a face lift. For a 4.5-5 star hotel I would think that they would have a place for a couple to sit together comfortably in the room vs. 2 desk chairs an a chair and ottoman. The chair and ottoman were in such disrepair that we put a towel on it before we sat down. The chaise lounges around the pool are very uncomfortable and the thin padding does little to ease the discomfort. Most 4.5-5* hotels have chaise lounges with mesh material not hard plastic. I hope that in the future the hotel and rooms will be improved, Live Aqua is in a beautiful location and the staff are above and beyond professional and kind...I wish the hotel the best!
I cannot say enough about how wonderful this place is. As a former travel agent, I am naturally critical but there is nothing negative I can say. The restaurants are great; however, we did not do the lobster restaurant ( In Laakech) as it was an upcharge and we aren't crazy about lobster, and did not do the MB restaurant as it had a dress code which included long pants and closed toed shoes for men (no sandals!), and as I do not check luggage I did not pack a pair.(By the way, try not to check luggage into Cancun if possible as the lines for check in on returning to the states are VERY long). Now, if you do not check luggage and therefore cannot bring a decent sized bottle of sunscreen, be warned that sunscreen costs $24 at the hotel gift shop! But I think it's worth it to not check luggage, so bite the bullet and pay it-just my opinion. The staff is AMAZING. Bring ones and fives for tips (no need to change to pesos as the US Dollar is strong and they are thrilled to get them in tips), although not once did any staff member even implicitly seem to expect one. They are so professional and friendly. Ale by the pool is a riot! She is so funny and engaging. We loved her and her service. Adrian at the restaurants was also wonderful, along with Helvert at the buffet restaurant and Dulce at the AKA bar. Valerie, the PR Manager, is just too wonderful for words, and her assistant, Susanna, is a delight. Thank you, Live Aqua, for a great vacation!
Hotel is not brand new, and you can see it, service friendly, but slow, beach, and pools very nice
The hotel and rooms were clean, comfortable and smelled like a spa. Food was better than a restaurant back home and the staff honestly couldn't be any better. Donny treated us like gold. He made our trip!!! We WILL be back...
We had another amazing stay at Live Aqua. The food was good, our room was perfect and the people there could not have been more friendly and attentive. Thanks to Walter, Marisol, Andres, Amador, Hugo and Jimena for adding a personal touch to our stay. It is good to see that this establishment values their employee like David and Valorie. Another nice touch was Victoria.
2nd visit to LA 20th to Cancun no reason to stay anywhere else.
Great beach with awesome service and well maintained, food and drink service was great with lots of activities, rooms well kept and stocked with drinks and snacks.
We have stayed at Aqua several times and love it. Staff is awesome, rooms great, daily foot massages! Very relaxing and every need attended to. Food is great!
Excellent facility, great staff, beautiful setting.
Our stay at Live Aqua was amazing!!!!! I definitely recommend this hotel, if you are looking to relax and enjoy. The service here was fantastic and the rooms are great, very clean and it looks like all their rooms have great views. I went with a large group and we were treated wonderful. From the first day we arrived and ate at the buffet, a hostess named Ale introduced her self and suggested places to go for dinner and helped us make reservations for them. It is not necessary to make reservation for their restaurants but she let us know that it was best for us because we were a large group.
Overall a great hotel with very nice, clean rooms and friendly staff. The beach was beautiful and swimming in the ocean was very fun. Room service was excellent with the food and cleaning. Only complaint was the food served at the restaurents, portion sizes were not consistent and would really recommend varying the dishes in terms of how fancy they are.
Super experience with all aspects of the hotel. The outside wait staff was wonderful. The room was fantastic and well kept up by the staff. The full day experience around the pool was motivating. The food was very tasty and plentiful. Great people taking care of us all day long!!
Very pleased with our stay. A step above other all inclusive resorts.
The service and the setting made this a 5 star weekend get away.
LOVE LOVE LOVE this hotel!!! Can't wait to go back!! Very relaxing & classy.....awesome staff, they will pamper you & get you whatever you want......Valerie is awesome PR manager...
Could not ask for a better stay, room was perfect and staff was amazing.
I came to Live Aqua about three years ago. Back then I gave it a 4 out of 5, but they really have improved many small touches. The mojito bar is new and delicious. We upgraded to a suite because there were 3 of us (two stayed in the king sized bed in one room and I pushed together the two small daybeds and there were two bathrooms). It came with access to the 5th floor lounge (great snacks and personal service) as well as a cabana everyday (with 20 minute foot rub each day). The spa is extremely affordable compared to other resorts spas I've been to ($75 for a facial, $100 for a 80 minute deep tissue massage). Ale at the pool and inside bar was my favorite person! The food was 4 out of 5, but I'm a food snob. Also, there's a resort cat named Don Julio that is awesome!
Best customer service I've seen In over 30 years of traveling... from Marco serving smoothies, to Manuel, Heyden, Josymar and Isabel the hotel/pool bartenders. And servers Dulce and Ivanova. Everyone was amazing and the food and room was great
It was a wonderful experience. The food was delicious. The staff was very accommodating and kind.The location was safe and across from a highness mall. The only negative was the entertainment, for the new years eve they had three 'musicians ' who could not sing.
It is awesome. Every body friendly and excellent food
Located in Avenida Kukulkan, Live Aqua Beach Resort Cancún - Adults Only - All Inclusive is adjacent to Tequila Museum and within a 5-minute walk of La Isla Shopping Mall. This 371-room, 4.5-star resort has 7 outdoor pools along with a full-service spa and 8 restaurants. It's on the beach and also a short walk from Cancun Interactive Aquarium and Yamil Lu'um Archaeological Zone.
Enjoy the ocean views at SIE7E, one of 8 onsite restaurants. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/café.
All 371 air-conditioned rooms feature balconies, iPod docks, and minibars. Guests can expect free WiFi and flat-screen TVs with satellite channels and DVD players. Beds sport Egyptian cotton sheets and down comforters, and bathrooms offer deep soaking tubs, hair dryers, and designer toiletries. Coffee makers, free bottled water, and video-game consoles are also standard.
Guests of Live Aqua Beach Resort Cancún - Adults Only - All Inclusive have access to a full-service spa, 7 outdoor pools, and a nightclub. If you plan to drive, free valet parking is available. The front desk has multilingual staff standing by 24 hours a day to assist with dry cleaning/laundry and securing valuables. Other amenities at this adults-only resort include a health club, a sauna, and free WiFi in public areas.