Deluxe Room, Balcony, Garden View
from $470
Live Aqua Beach Resort Cancún - Adults Only - All Inclusive
4.5 out of 5.0
4.5
out of 5
"Excellent!"
See all 505 reviews
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Recent guest reviews
We had an amazing time at Live Aqua. The staff was composed of the nicest people willing to do anything at a moments notice to make your stay more enjoyable. Resturants were also very good. Location is right across the street from Cancun Harbour and a fantastic mall. Only about a 5 minute bus ride from Aqua World as well.
Beautiful hotel, excellent service, delicious gourmet food. Beautiful clean beach front. The staff is friendly, helpful. They help make your stay special. My favorite hotel. Special thanks to Dana Malave
We absolutely LOVED the Live Aqua. Everyone we met was incredibly friendly and helpful. The service was second to none. All the restaurants we ate at (4 of the 7) were delicious. The room was comfortable and the pools were not overly crowded (also, poolside service for food and drinks is amazing). The resort also does a great job of planning out events each day for guests to participate in. They had sand volleyball, a casino night, a movie night, groups going to clubs, etc. You can easily stay in the resort for your whole vacation and love it. However, they also have a hospitality area with people to plan out adventures should you want to explore. For the two of us they planned out a trip to the Tulum ruins and a jungle tour with snorkeling. SO much fun. Overall, I can't say enough good things about the Live Aqua. We definitely did not want to leave = ) P.S. Special shout out to Arabi from the Concierge. She was the best and got us anything and everything we wanted or needed, anytime.
Beautiful resort and lovely, relaxing stay. We loved it and will go again as soon as possible.
The service at this hotel is phenomenal, and it's one of the main reasons this was my third visit. Every member of the staff is courteous and professional, but still friendly. The food, however, leaves a lot to be desired. The only restaurant I can say we actually enjoyed was MB. The rest were awful.
Wonderful hotel very peaceful and laid back. The only thing that was a negative for my husband and I was that there was no pool entertainment. At at least one of the 7 pool areas . So if your looking for a little fun entertainment this is not the resort for you.! This is more for relaxing but overall very beautiful resort and the food options where also good.
Excellent service employee was super it special the house keepers.food was good also . nice view of the beach from my room.i will definitely stay there again.
My two girlfriends and I arrived to Live Acqua early, I want to say around 8:00 am, check-in is noon, the front desk was exceedingly kind to us. They allowed to sit in the lobby where they brought us coffee and "pan dulce" as we were famished from our flight. The man at the front desk, I want to remember his name correctly, perhaps, Ulysses was his name, allowed us to hang out for a bit and around 10 gave us access to the resort amenities while we waited for a room to open... so kind! Around 10 a room became available and we were able to check in and begin our fun and relaxing time at Live Acqua. The buffet "Siete" was BEYOND AMAZING, we still dream about it. This is a buffet with endless options, you name it they have it. The food is delicious, the service is 5 stars hands down! All the restaurants were great, our least fave might have been the Asian Fusion in the HIdden Garden , the location is breathtaking we just didnt love the type of food. If that is your taste you will love because clearly they have great chefs who are highly skilled. We loved the mediterranean and the SUSHI! A must! it opens at noon! Again service is impeccable wherever you go at this resort! Pools are gorgeous and perfect, the service for drinks and foods is immaculate, we never waited beyond reasonable time for anything we ordered, we had the best best time at the pools. Only drawback was Egos, the "lounge" music is low and it there wasn't dancing, it just wasnt poppin.
Beer was cold. Staff was great. Spa was amazing . Love the proximity to the shops across the street.
Excellent service, beautiful property, friendly staff, wonderful food and drinks!
The hotel and staff were excellent. The food was very good and there was an abundance or choices. The breakfast buffet was spectacular. Perfect location, beautiful pools, spectacular views. Spa services were excellent. The only negative comment would be that the eucalyptus smell in the lobby was overwhelming. Otherwise, I would definitely go back.
Stayed in an oceanfront terrace room. View was beautiful. Stayed on third floor, which was actually six levels up. The higher the better for a great view. Room service was excellent. Had breakfast delivered each morning. All food and drinks were excellent. Sometimes the wait for a drink was long while sitting around the pool. Recommend going to the Pool Bar for minimum drink wait time. Would definitely stay at Live Aqua again.
It was best hotel ever!! Very clean good staff and delicious food
Such an amazing hotel and overall experience. Recently had a group of 20 stay here for my wedding. Could not have been happier with the staff and accommodations! If you have not experienced the Live Aqua- you MUST go!! It will forever change your expectations regarding what an All-Inclusive vacation can be!
Overall the hotel is nice, however it is a very small hotel. The rooms are small and so are the bathrooms. View is wonderful. Beds and pillows are comfortable...but our bed squeaked like crazy! Room service in the am took forever over 1.5 hours. The pool tile was falling off but the pool overall was nice. Umbrellas could not be moved so that was an issue. If you didn't wake up at 7am and get a spot at the pool you would not get a chair and definitely not any shade. Beach was way to rough to get in and once again no umbrellas. Biggest issue was the restaurants...we waited 2 hours for dinner every night. The restaurants do not take reservations...first come first serve. The hotel has way to many people for the amount of restaurants so you will wait forever to eat. The food is not impressive either. Bars at the pool say they serve top shelf but they don't, only the inside bar does. So we went inside to get drinks. The nightclub within the hotel is not really a nightclub FYI. I have stayed at better places but they cost more...so if you want a cheap vacation that's all inclusive and don't care about waiting 2 hours for food and cheap liquor doesn't bother you then this hotel will be perfect for you. I wouldn't go back but I have high standards.
Location was great. Hotel is clean and staff is outstanding. Overall, food was very good. Only complaint is the Mediterranean restaurant had very slow service both times we ate there. Everywhere else was fine.
I went here with my husband and three other couples. We all LOVED it! There are so many great things about this resort it's a little overwhelming to try to get it all down..from the little things, like the aroma therapy in the room, to the amazing food--Hidden Garden was our favorite!--and the sushi..so much yummy sushi..the delicious drinks and multiple bars, smoothies, fitness center, pools, yoga, the coffee shop with cookies and truffles..so many things...the room service food was great as well! One night they had a band playing out by the pool with an elaborate buffet/grill. The atmosphere is very chill for the most part, but our group never felt bored..the swim up bar pool was a little more lively..playing more of the "today's hits" music, and the people that hung out there were a bit more energetic. We spent the majority of our time at that pool, but the other pools were awesome as well. People were having a good time everywhere! We also thought the poolside service was excellent..servers were coming around constantly. We could even order food to be delivered! I would go back here in a heartbeat.
Each restaurant had a vegetarian menu. I was very impressed with the choices. That was a nice surprise.
Beautiful pools, beaches and excellent food. The staff here is the best you will encounter!! Also great location with a really nice mall across the street.
Live aqua is heaven on earth. The resort is beautiful and clean! The employee are amazing friendly helpful and treat you like family. We would love to return again and again.
Hotel highlights
- Walking distance to La Isla Shopping Mall
- Free breakfast
- Free WiFi in rooms and public areas
- Free valet parking
Located in Avenida Kukulkan, Live Aqua Beach Resort Cancún - Adults Only - All Inclusive is adjacent to Tequila Museum and within a 5-minute walk of La Isla Shopping Mall. This 371-room, 4.5-star resort has 7 outdoor pools along with a full-service spa and 8 restaurants. It's on the beach and also a short walk from Cancun Interactive Aquarium and Yamil Lu'um Archaeological Zone.
Dining
Free breakfast is included with your stay. Enjoy the ocean views at SIE7E, one of 8 onsite restaurants. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/café.
Rooms
All 371 air-conditioned rooms feature balconies, iPod docks, and minibars. Guests can expect free WiFi and flat-screen TVs with satellite channels and DVD players. Beds sport Egyptian cotton sheets and down comforters, and bathrooms offer deep soaking tubs, hair dryers, and designer toiletries. Coffee makers, free bottled water, and video-game consoles are also standard.
Property features
Guests of Live Aqua Beach Resort Cancún - Adults Only - All Inclusive have access to a full-service spa, 7 outdoor pools, and a nightclub. If you plan to drive, free valet parking is available. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this adults-only resort include a health club, a sauna, and free WiFi in public areas.
Guest reviews for Live Aqua Beach Resort Cancún - Adults Only - All Inclusive
great resort in a fantastic location
Everyone
We had an amazing time at Live Aqua. The staff was composed of the nicest people willing to do anything at a moments notice to make your stay more enjoyable. Resturants were also very good. Location is right across the street from Cancun Harbour and a fantastic mall. Only about a 5 minute bus ride from Aqua World as well.
best hotel, 3rd time and not the last!
Everyone
Beautiful hotel, excellent service, delicious gourmet food. Beautiful clean beach front. The staff is friendly, helpful. They help make your stay special. My favorite hotel. Special thanks to Dana Malave
Review comment
Alfredo Santamaria, General Manager responded on Jun 7, 2017
Dearest Maria, We appreciate your review, and your heartwarming comments regarding a truly special experience. We look forward to making your 4th visit completely unforgettable, with the warmth of the service that has come to define us. Warmest greetings, Alfredo Santamaria General Manager
absolutely wonderful resort
Everyone
We absolutely LOVED the Live Aqua. Everyone we met was incredibly friendly and helpful. The service was second to none. All the restaurants we ate at (4 of the 7) were delicious. The room was comfortable and the pools were not overly crowded (also, poolside service for food and drinks is amazing). The resort also does a great job of planning out events each day for guests to participate in. They had sand volleyball, a casino night, a movie night, groups going to clubs, etc. You can easily stay in the resort for your whole vacation and love it. However, they also have a hospitality area with people to plan out adventures should you want to explore. For the two of us they planned out a trip to the Tulum ruins and a jungle tour with snorkeling. SO much fun. Overall, I can't say enough good things about the Live Aqua. We definitely did not want to leave = ) P.S. Special shout out to Arabi from the Concierge. She was the best and got us anything and everything we wanted or needed, anytime.
Review comment
Alfredo Santamaria, General Manager responded on Jun 7, 2017
I appreciate the dazzling comments you have so kindly shared regarding your recent getaway, to which we had the honor of being your hosts. It warms my heart to read that so many aspects where to your liking, from the room to the atmosphere, and that the highlight of the experience was the warmth of Arabi's service. We truly look forward to being your hosts once again in the near future, and far exceeding your expectations. Sincerely, Alfredo Santamaria General Manager
Everyone
Beautiful resort and lovely, relaxing stay. We loved it and will go again as soon as possible.
Review comment
Alfredo Santamaria General Manager responded on May 31, 2017
Thank you for taking the time to write a brief review about your experience at Live Aqua Cancun. I am very happy to read that you found our relaxing atmosphere the highlight of your experience and that you would take the chance of recommending us. We look forward to hosting you once again in the near future, Alfredo Santamaria General Manager
great stay, again!
Everyone
The service at this hotel is phenomenal, and it's one of the main reasons this was my third visit. Every member of the staff is courteous and professional, but still friendly. The food, however, leaves a lot to be desired. The only restaurant I can say we actually enjoyed was MB. The rest were awful.
Review comment
Alfredo Santamaria, General Manager responded on May 31, 2017
Thank you very much for sharing your feedback regarding your 3rd visit. I will be sharing your comments with our Executive Chef and F&B Manager, in order to create strategies that will ensure our guests are completely satisfied with both the quantity and quality of every single culinary option. Thank you once again for your loyalty, we look forward to the opportunity of being your hosts once again and showing you the improvements we have made with your kind feedback in mind. Greetings, Alfredo Santamaria General Manager
very good location if you like to shop
Everyone
Wonderful hotel very peaceful and laid back. The only thing that was a negative for my husband and I was that there was no pool entertainment. At at least one of the 7 pool areas . So if your looking for a little fun entertainment this is not the resort for you.! This is more for relaxing but overall very beautiful resort and the food options where also good.
Review comment
Alfredo Santamaria General Manager responded on Jun 7, 2017
Thank you for sharing a brief review regarding your experience. We are very happy to know that your overall experience was enjoyable, and that you found our relaxing atmosphere, facilities and culinary options to your liking. We would be happy to be your hosts once again, Alfredo Santamaria General Manager
nice hotel
Everyone
Excellent service employee was super it special the house keepers.food was good also . nice view of the beach from my room.i will definitely stay there again.
Review comment
Alfredo Santamaria, General Manager responded on May 15, 2017
Thank you very much for sharing your comments regarding your recent visit. I have noticed that even though the experience you describe was wonderful, we have earned only 3 stars in your opinion. I sincerely hope you can reach out to us with more detail regarding the aspects we can improve in order to gain our guests complete satisfaction. Sincerely, Alfredo Santamaria, General Manager
the most amazing resort i have ever stayed in!
Everyone
My two girlfriends and I arrived to Live Acqua early, I want to say around 8:00 am, check-in is noon, the front desk was exceedingly kind to us. They allowed to sit in the lobby where they brought us coffee and "pan dulce" as we were famished from our flight. The man at the front desk, I want to remember his name correctly, perhaps, Ulysses was his name, allowed us to hang out for a bit and around 10 gave us access to the resort amenities while we waited for a room to open... so kind! Around 10 a room became available and we were able to check in and begin our fun and relaxing time at Live Acqua. The buffet "Siete" was BEYOND AMAZING, we still dream about it. This is a buffet with endless options, you name it they have it. The food is delicious, the service is 5 stars hands down! All the restaurants were great, our least fave might have been the Asian Fusion in the HIdden Garden , the location is breathtaking we just didnt love the type of food. If that is your taste you will love because clearly they have great chefs who are highly skilled. We loved the mediterranean and the SUSHI! A must! it opens at noon! Again service is impeccable wherever you go at this resort! Pools are gorgeous and perfect, the service for drinks and foods is immaculate, we never waited beyond reasonable time for anything we ordered, we had the best best time at the pools. Only drawback was Egos, the "lounge" music is low and it there wasn't dancing, it just wasnt poppin.
Review comment
Alfredo Santamaría General Manager responded on Apr 26, 2017
Thank you very much for your visit, and for mentioning so many positive elements you have experienced at Live Aqua Cancun. I am pleased to know you enjoyed our personalized service and quality and variety in culinary experiences. We are often told about the important role that reviews play for the vast majority of our guests, as they find them useful for researching their next destination and what to expect. Thank you so much for your kind words and recommendations for future travelers, we are looking forward to the opportunity to welcome you back. Sincerely, Alfredo Santamaría General Manager
awesome.
Everyone
Beer was cold. Staff was great. Spa was amazing . Love the proximity to the shops across the street.
Review comment
Alfredo Santamaria General Manager responded on Apr 26, 2017
Thank you very much for writing a brief description of your experience. I am delighted to know that we managed to fulfill your expectations and that you would consider recommending us based on your fabulous getaway. We look forward to having you back, Alfredo Santamaria General Manager
excellent service
Everyone
Excellent service, beautiful property, friendly staff, wonderful food and drinks!
Review comment
Alfredo Santamaria, General Manager responded on Apr 26, 2017
Thank you very much for taking the time to share a brief review of your recent experience. We are truly delighted to know we managed to fulfill your expectations and that you would be motivated to recommend us. We hope for the opportunity of having you back soon, Alfredo Santamaria General Manager
We appreciate your fantastic review, where you pinpoint all the aspects that made your stay more enjoyable, from our privileged location to the warmth of the service. We look forward to being your hosts once again, and exceeding your expectations once more. Sincerely, Alfredo Santamaria General Manager