Deluxe Room, Balcony, Garden View
from $499
Live Aqua Beach Resort Cancún - Adults Only - All Inclusive
4.5 out of 5.0
4.5
out of 5
"Excellent!"
See all 512 reviews
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Recent guest reviews
Everything was amazing! We can't wait to go back :)
This was my 3rd time in Cancun,1st at Live Aqua and I have to say, if I go back to Cancun I will be staying here again. The resort was clean, food was excellent at every restaurant, and the staff was very helpful with anything you need. The room service was the best I've had at an all inclusive. The beach is the best in Cancun. I have nothing bad to say about this resort.
Wife and I are in our 60's and came here for our aniversary. Found it a great place for a relaxing stay. Staff were fantastic. Made us feel special. Should have stayed a couple more days.
The hotel was clean and fabulous. All of the staff were friendly and available for us. Everything was amazing! The food was outstanding and the drinks were fresh!
Staff was the best thing about this resort. You can tell their training on the resort is fine tuned. Every staff member refers to their resort as "paradise" and it's the truth.
The hotel markets itself as a high end hotel but they need to improve the service in about half of the restaurants to even come close to high end. Combination of lost orders and minimum staffing was joke around lunch. The spa was very nice.
great for couples who want to relax and fun too. Good balance of peace and relaxation and fun activities with music. The different pools provide a variety in ambiance. Food and drinks are ok for all inclusive. Spa is excellent. Some staff is super friendly while others are just friendly.
We had an amazing time at Live Aqua. The staff was composed of the nicest people willing to do anything at a moments notice to make your stay more enjoyable. Resturants were also very good. Location is right across the street from Cancun Harbour and a fantastic mall. Only about a 5 minute bus ride from Aqua World as well.
Beautiful hotel, excellent service, delicious gourmet food. Beautiful clean beach front. The staff is friendly, helpful. They help make your stay special. My favorite hotel. Special thanks to Dana Malave
We absolutely LOVED the Live Aqua. Everyone we met was incredibly friendly and helpful. The service was second to none. All the restaurants we ate at (4 of the 7) were delicious. The room was comfortable and the pools were not overly crowded (also, poolside service for food and drinks is amazing). The resort also does a great job of planning out events each day for guests to participate in. They had sand volleyball, a casino night, a movie night, groups going to clubs, etc. You can easily stay in the resort for your whole vacation and love it. However, they also have a hospitality area with people to plan out adventures should you want to explore. For the two of us they planned out a trip to the Tulum ruins and a jungle tour with snorkeling. SO much fun. Overall, I can't say enough good things about the Live Aqua. We definitely did not want to leave = ) P.S. Special shout out to Arabi from the Concierge. She was the best and got us anything and everything we wanted or needed, anytime.
Beautiful resort and lovely, relaxing stay. We loved it and will go again as soon as possible.
The service at this hotel is phenomenal, and it's one of the main reasons this was my third visit. Every member of the staff is courteous and professional, but still friendly. The food, however, leaves a lot to be desired. The only restaurant I can say we actually enjoyed was MB. The rest were awful.
Wonderful hotel very peaceful and laid back. The only thing that was a negative for my husband and I was that there was no pool entertainment. At at least one of the 7 pool areas . So if your looking for a little fun entertainment this is not the resort for you.! This is more for relaxing but overall very beautiful resort and the food options where also good.
Excellent service employee was super it special the house keepers.food was good also . nice view of the beach from my room.i will definitely stay there again.
My two girlfriends and I arrived to Live Acqua early, I want to say around 8:00 am, check-in is noon, the front desk was exceedingly kind to us. They allowed to sit in the lobby where they brought us coffee and "pan dulce" as we were famished from our flight. The man at the front desk, I want to remember his name correctly, perhaps, Ulysses was his name, allowed us to hang out for a bit and around 10 gave us access to the resort amenities while we waited for a room to open... so kind! Around 10 a room became available and we were able to check in and begin our fun and relaxing time at Live Acqua. The buffet "Siete" was BEYOND AMAZING, we still dream about it. This is a buffet with endless options, you name it they have it. The food is delicious, the service is 5 stars hands down! All the restaurants were great, our least fave might have been the Asian Fusion in the HIdden Garden , the location is breathtaking we just didnt love the type of food. If that is your taste you will love because clearly they have great chefs who are highly skilled. We loved the mediterranean and the SUSHI! A must! it opens at noon! Again service is impeccable wherever you go at this resort! Pools are gorgeous and perfect, the service for drinks and foods is immaculate, we never waited beyond reasonable time for anything we ordered, we had the best best time at the pools. Only drawback was Egos, the "lounge" music is low and it there wasn't dancing, it just wasnt poppin.
Beer was cold. Staff was great. Spa was amazing . Love the proximity to the shops across the street.
Excellent service, beautiful property, friendly staff, wonderful food and drinks!
The hotel and staff were excellent. The food was very good and there was an abundance or choices. The breakfast buffet was spectacular. Perfect location, beautiful pools, spectacular views. Spa services were excellent. The only negative comment would be that the eucalyptus smell in the lobby was overwhelming. Otherwise, I would definitely go back.
Stayed in an oceanfront terrace room. View was beautiful. Stayed on third floor, which was actually six levels up. The higher the better for a great view. Room service was excellent. Had breakfast delivered each morning. All food and drinks were excellent. Sometimes the wait for a drink was long while sitting around the pool. Recommend going to the Pool Bar for minimum drink wait time. Would definitely stay at Live Aqua again.
It was best hotel ever!! Very clean good staff and delicious food
Hotel highlights
- Walking distance to La Isla Shopping Mall
- Free breakfast
- Free WiFi in rooms and public areas
- Free valet parking
Located in Avenida Kukulkan, Live Aqua Beach Resort Cancún - Adults Only - All Inclusive is adjacent to Tequila Museum and within a 5-minute walk of La Isla Shopping Mall. This 371-room, 4.5-star resort has 7 outdoor pools along with a full-service spa and 8 restaurants. It's on the beach and also a short walk from Cancun Interactive Aquarium and Yamil Lu'um Archaeological Zone.
Dining
Free breakfast is included with your stay. Enjoy the ocean views at SIE7E, one of 8 onsite restaurants. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/café.
Rooms
All 371 air-conditioned rooms feature balconies, iPod docks, and minibars. Guests can expect free WiFi and flat-screen TVs with satellite channels and DVD players. Beds sport Egyptian cotton sheets and down comforters, and bathrooms offer deep soaking tubs, hair dryers, and designer toiletries. Coffee makers, free bottled water, and video-game consoles are also standard.
Property features
Guests of Live Aqua Beach Resort Cancún - Adults Only - All Inclusive have access to a full-service spa, 7 outdoor pools, and a nightclub. If you plan to drive, free valet parking is available. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this adults-only resort include a health club, a sauna, and free WiFi in public areas.
Guest reviews for Live Aqua Beach Resort Cancún - Adults Only - All Inclusive
Everyone
Everything was amazing! We can't wait to go back :)
great staff, great beach, great food
Everyone
This was my 3rd time in Cancun,1st at Live Aqua and I have to say, if I go back to Cancun I will be staying here again. The resort was clean, food was excellent at every restaurant, and the staff was very helpful with anything you need. The room service was the best I've had at an all inclusive. The beach is the best in Cancun. I have nothing bad to say about this resort.
Review comment
Alfredo Santamaría General Manager responded on Jul 18, 2017
Thank you for speaking so highly of our service and the quality of experience we offer to our guests, we are completely honored to receive such a positive feedback and read that your first visit to Live Aqua Cancun was enjoyable and exceeded your expectations. It was a pleasure to make your stay so memorable, as we always try to impress our guests with the service, food choices and serenity of the environment. Thank you so much for your kind words and recommendations for future travelers, we are looking forward to the opportunity to welcoming you back soon. Sincerely, Alfredo Santamaría General Manager
great for a "get a way"
Everyone
Wife and I are in our 60's and came here for our aniversary. Found it a great place for a relaxing stay. Staff were fantastic. Made us feel special. Should have stayed a couple more days.
Review comment
Alfredo Santamaria General Manager responded on Jul 18, 2017
It is a privilege to have been chosen as hosts for your anniversary. I am very happy to read that we succeeded in making this an extraordinary experience and that you enjoyed everything Live Aqua has to offer; restaurants, our relaxing atmosphere and most of all, the personalized service we pride ourselves on. Thank you again for all your comments and recommendations, I am sure they will be of great help to our fellow readers when choosing their next getaway destination. We hope to see you again in the near future. Warm Regards, Alfredo Santamaria General Manager
fabulous hotel on the beach
Everyone
The hotel was clean and fabulous. All of the staff were friendly and available for us. Everything was amazing! The food was outstanding and the drinks were fresh!
Review comment
Alfredo Santamaría General Manager responded on Jul 18, 2017
Thank you for speaking so highly of our service and the quality of experience we offer to our guests, we are completely honored to receive such a positive feedback. It was a pleasure to make your stay so memorable, as we always try to impress our guests with the service, food choices and serenity of the environment. Thank you so much for your kind words and recommendations for future travelers, we are looking forward to the opportunity to welcoming you back soon. Sincerely, Alfredo Santamaría General Manager
beautiful resort close to a beautiful beach.
Everyone
Staff was the best thing about this resort. You can tell their training on the resort is fine tuned. Every staff member refers to their resort as "paradise" and it's the truth.
Review comment
Alfredo Santamaría General Manager responded on Jul 14, 2017
Thank you for speaking so highly of our service and the quality of experience we offer to our guests, we are completely honored to receive such a positive feedback and read that your visit to Live Aqua Cancun was enjoyable and exceeded your expectations. It was a pleasure to make your stay so memorable, as we always try to impress our guests with the service, food choices and serenity of the environment. Thank you so much for your kind words and recommendations for future travelers, we are looking forward to the opportunity to welcoming you back soon. Sincerely, Alfredo Santamaría General Manager
hotel wants to be high end but not there yet.
Everyone
The hotel markets itself as a high end hotel but they need to improve the service in about half of the restaurants to even come close to high end. Combination of lost orders and minimum staffing was joke around lunch. The spa was very nice.
Review comment
Alfredo Santamaria General Manager responded on Jul 1, 2017
I appreciate you sharing your feedback with us. I regret to read that you found so many inconveniences during your stay, and that not even the service was up to your expectations. Our main objective is to achieve your complete satisfaction and my highly qualified team and I are at your service in order to make this happen. Do not hesitate to contact me if you have any further comments regarding your stay, your feedback is our main source of direction when trying to pinpoint the areas where our attention is needed in order to guarantee our guests a true Live Aqua Experience. I look forward to hearing from you soon, Alfredo Santamaria General Manager
great for couples who want to relax and fun too
Everyone
great for couples who want to relax and fun too. Good balance of peace and relaxation and fun activities with music. The different pools provide a variety in ambiance. Food and drinks are ok for all inclusive. Spa is excellent. Some staff is super friendly while others are just friendly.
Review comment
Alfredo Santamaria, General Manager responded on Jun 28, 2017
Thank you for sharing your review of your recent stay at Live Aqua Cancun. We're happy to hear we exceeded your expectations and we were able to provide a fantastic stay for you. I am sure that your feedback will serve as an encouragement to our team as we strive to continuously improve the quality of our services. We are looking forward to welcome you back very soon. Alfredo Santamaria General Manager
great resort in a fantastic location
Everyone
We had an amazing time at Live Aqua. The staff was composed of the nicest people willing to do anything at a moments notice to make your stay more enjoyable. Resturants were also very good. Location is right across the street from Cancun Harbour and a fantastic mall. Only about a 5 minute bus ride from Aqua World as well.
Review comment
Alfredo Santamaria, General Manager responded on Jun 7, 2017
We appreciate your fantastic review, where you pinpoint all the aspects that made your stay more enjoyable, from our privileged location to the warmth of the service. We look forward to being your hosts once again, and exceeding your expectations once more. Sincerely, Alfredo Santamaria General Manager
best hotel, 3rd time and not the last!
Everyone
Beautiful hotel, excellent service, delicious gourmet food. Beautiful clean beach front. The staff is friendly, helpful. They help make your stay special. My favorite hotel. Special thanks to Dana Malave
Review comment
Alfredo Santamaria, General Manager responded on Jun 7, 2017
Dearest Maria, We appreciate your review, and your heartwarming comments regarding a truly special experience. We look forward to making your 4th visit completely unforgettable, with the warmth of the service that has come to define us. Warmest greetings, Alfredo Santamaria General Manager
absolutely wonderful resort
Everyone
We absolutely LOVED the Live Aqua. Everyone we met was incredibly friendly and helpful. The service was second to none. All the restaurants we ate at (4 of the 7) were delicious. The room was comfortable and the pools were not overly crowded (also, poolside service for food and drinks is amazing). The resort also does a great job of planning out events each day for guests to participate in. They had sand volleyball, a casino night, a movie night, groups going to clubs, etc. You can easily stay in the resort for your whole vacation and love it. However, they also have a hospitality area with people to plan out adventures should you want to explore. For the two of us they planned out a trip to the Tulum ruins and a jungle tour with snorkeling. SO much fun. Overall, I can't say enough good things about the Live Aqua. We definitely did not want to leave = ) P.S. Special shout out to Arabi from the Concierge. She was the best and got us anything and everything we wanted or needed, anytime.
Review comment
Alfredo Santamaria, General Manager responded on Jun 7, 2017
I appreciate the dazzling comments you have so kindly shared regarding your recent getaway, to which we had the honor of being your hosts. It warms my heart to read that so many aspects where to your liking, from the room to the atmosphere, and that the highlight of the experience was the warmth of Arabi's service. We truly look forward to being your hosts once again in the near future, and far exceeding your expectations. Sincerely, Alfredo Santamaria General Manager
Thank you so much for taking the time to share your comments. We look forward to seeing you again soon,