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Grand Royal Lagoon

3.5 star property

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Photo gallery for Grand Royal Lagoon

A rectangular swimming pool with clear blue water, surrounded by white lounge chairs and a tiled wall.
A thatched-roof structure labeled 'El Fundalito' with a paved pathway leading to it, surrounded by palm trees and a clear sky.
A hotel room with two beds, a dining table, and a large wooden wardrobe.
A pathway leading to a building with a thatched roof, surrounded by palm trees and a view of high-rise buildings.
An outdoor dining area with tables and chairs, a thatched roof, and a view of a body of water and buildings in the distance.

Reviews

7.0 out of 10
Good

Popular amenities

  • Parking included
  • Air conditioning
  • Laundry
  • Room service

Explore the area

View in a map
Calle Quetzal No 8-a, Cancun, QROO, 77500
  • Place, Nichupté Lagoon
    ‪1 min walk‬
  • Place, Cancun Golf Club at Pok Ta Pok
    ‪13 min walk‬
  • Place, Cancun Convention Center
    ‪19 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪51 min drive‬

Room options

View all photos for Standard Room, Pool View ( subject to availability)

A neatly made bed with a wooden headboard and a small bedside table.

Standard Room, Pool View ( subject to availability)

7.0 out of 10
Good
(25 reviews)
  • City view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Room Standard

A hotel room with two beds, a large window, and a view of the garden.

Room Standard

  • 269 sq ft
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

DOUBLE POOL VIEW KING BED

  • Sleeps 4

DOUBLE STANDARD

  • Sleeps 4

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About the neighborhood

Cancun

Located in Zona Hotelera within a short walk of West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park, Grand Royal Lagoon is within a mile (2 km) of other popular sights such as Cancun Convention Center. This 34-room, 3.5-star hotel has a restaurant along with conveniences like a marina and an outdoor pool.

What's nearby

  • Nichupté Lagoon - 1 min walk - 0.1 miles
  • Cancun Golf Club at Pok Ta Pok - 13 min walk - 0.7 miles
  • Cancun Convention Center - 19 min walk - 1.0 mile
  • Caracol Beach - 3 min drive - 0.9 miles
  • Forum Beach - 6 min drive - 1.6 miles

Getting around

  • Cancun Intl. Airport (CUN) - 25 min drive

Restaurants

  • ‪The Surfin Burrito - ‬6 min drive
  • ‪Taqueria Los Chachalacos - ‬3 min drive
  • Fat Tuesday
  • Mextreme
  • ‪Chopstick - ‬5 min drive

About this property

Grand Royal Lagoon

Guests staying at Grand Royal Lagoon enjoy access to a marina, an outdoor pool, and free WiFi in public areas. There's free parking and an airport shuttle for a fee. Multilingual staff at the 24-hour front desk can assist with concierge services, luggage storage, and dry cleaning/laundry. Additional amenities include express check-in, express check-out, and a terrace.
Flat-screen TVs come with cable channels. Other standard amenities include safes, ironing boards, and desks.
Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

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Property amenities

Internet

  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Roundtrip airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Limo/town car service
  • Free extended parking on site

Food and drink

  • A restaurant

Things to do

  • Outdoor pool
  • Personal motorized watercraft
  • TV in common areas

Family friendly

  • Babysitting (surcharge)
  • In-room crib
  • Outdoor pool
  • Refrigerator on request

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Outdoors

  • Garden
  • Marina
  • On a lake
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • 3 floors
  • 4 buildings
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Refrigerator on request
  • Room service

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 6:00 PM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: MXN 450
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
Information provided by the property may be translated using automated translation tools

Renovations and closures

This property is closed from July 1 2026 to April 30 2027 (dates subject to change).

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • Children 11 years old and younger stay free when using existing bedding
  • Free cribs/infant beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Late check-out fee: MXN 450 (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3 PM—-6:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking in and out are easy with express services. For convenient arrivals and departures, you can take advantage of the airport shuttle (fees apply). Driving? This property offers free self parking, along with free extended parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • The minimum check-in age for Spring Break is 18 years old.
  • This property accepts credit cards, debit cards, and cash.
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • Unmarried guests may be restricted from sharing rooms in accordance with local laws. Guests must provide proof of marriage if requested by the property.
  • Registered guests are the only ones allowed in guestrooms.
  • There are no elevators.
  • No rollaway or extra beds are available.

Property is also known as

Grand Royal Lagoon
Grand Royal Lagoon Cancun
Grand Royal Lagoon Hotel
Royal Lagoon
Grand Royal Lagoon Hotel Cancun
Grand Royal Lagoon Hotel
Grand Royal Lagoon Cancun
Grand Royal Lagoon Hotel Cancun

Frequently asked questions

Is free cancellation available at Grand Royal Lagoon?

Grand Royal Lagoon offers free cancellation on some room rates. If you'd like to learn more, review the cancellation policy on our site.

What can I see around Grand Royal Lagoon?

This hotel is situated in Zona Hotelera, just steps from Nichupté Lagoon, and within a 10-minute walk of West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and Playa Ancha. You'll also find La Isla Shopping Mall and Forum Beach within a short drive.

Will I be able to park at Grand Royal Lagoon?

Yes, extended and self parking are offered for free at the hotel.

Does Grand Royal Lagoon include a casino?

No, Grand Royal Lagoon doesn't have a casino.

Will I find an indoor pool at Grand Royal Lagoon?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool.

What will couples enjoy most about a stay at Grand Royal Lagoon?

This lakeside hotel offers plenty of amenities for couples including a restaurant, an outdoor pool, and a marina.

Does Grand Royal Lagoon have a hot tub?

No, this hotel doesn't have a spa tub.

Does Grand Royal Lagoon have a restaurant with a breakfast menu?

No, Grand Royal Lagoon doesn't have a restaurant that serves breakfast.

Will Grand Royal Lagoon allow pets to stay for free?

No, pets and service animals aren't allowed at Grand Royal Lagoon.

Does Grand Royal Lagoon have connecting rooms available?

No, there aren't connecting guestrooms at this hotel.

Where is the closest airport to Grand Royal Lagoon?

The closest major airport to Grand Royal Lagoon is Cancun Intl. Airport (CUN), which is 15.2 mi away (25 minutes by car).

Can I book a room with a balcony at Grand Royal Lagoon?

No, there aren't any guestrooms at Grand Royal Lagoon that offer a balcony.

Grand Royal Lagoon Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 192 out of 915 reviews
Rating 8 - Good. 291 out of 915 reviews
Rating 6 - Okay. 226 out of 915 reviews
Rating 4 - Poor. 117 out of 915 reviews
Rating 2 - Terrible. 89 out of 915 reviews

7.4/10

Cleanliness

7.2/10

Staff & service

6.8/10

Amenities

6.4/10

Property conditions & facilities

Reviews

Verified review

8/10 Good

Kenneth

Liked: Cleanliness, amenities, property conditions & facilities
Great location and nice view. Just be aware there is a tax charge that is no advise by Expedia and is extra
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

Jennifer

Wonderful helpful hotel staff. They lol out do you and are very helpful. I went to Mexico for surgery and they ensured I was okay. The room was cleaned daily. it felt like family to me. Would highly recommend.
Stayed 7 nights in Mar 2026
Verified review

8/10 Good

Patricia

Liked: Cleanliness, staff & service
Great location a short walk to shopping dinning and beach
Stayed 4 nights in Feb 2025
Verified review

8/10 Good

Larissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a good hotel for the price.
Stayed 10 nights in Jan 2024
Verified review

6/10 Okay

LuAnn M

Liked: Cleanliness, staff & service
Disliked: Amenities
Pool was always clean and enjoyable. Plenty of hot water and AC worked well. No coffee or mini fridge in room. Walls were paper thin you could hear conversations in next room. Main door to our complex slammed closed throughout the night making it hard to stay asleep. Room very dated but clean
Stayed 9 nights in Mar 2026
Verified review

2/10 Terrible

peter

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
very bad every team
Stayed 4 nights in Apr 2026
Verified review

6/10 Okay

Laura

Disliked: Amenities
There was no fridge. Room was less than average. Smelled
Stayed 3 nights in Feb 2026
Verified review

8/10 Good

Asela

Liked: Cleanliness, staff & service
Everything was good, excellent services!!
Verified review

10/10 Excellent

Davis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, clean and comfortable
Stayed 1 night in Feb 2024
Verified review

8/10 Good

Joseph

Liked: Cleanliness, property conditions & facilities
If you are a backpacker or budget traveler you already know this place. A clean bed with hospital corners, a small but spotless room and a functional desk and chair. The shower was hot though the room itself was not heated howeverit was air conditioned. It's located a short 7 min walk from the nightclub / turista district. Food is around the corner either by a row of small restaurants or minimarket food that is remarkably good at the gas station a block further down. The staff is friendly and they show appreciation for any efforts to speak their language. This is a good place to experience the Mexican culture close up.
Stayed 7 nights in Jan 2026
Verified review

10/10 Excellent

Betty jean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great places to stay cold AC clean rooms only backing is Wi-Fi reception isn't great
Stayed 5 nights in Feb 2023
Verified review

6/10 Okay

Larissa

Liked: Cleanliness, staff & service
It’s a nice cozy hotel near the lagoon and walking distance to the beach and supermarket. It has a swimming pool and garden. It’s right a budget. I would stay there again.
Stayed 6 nights in Feb 2023
Verified review

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice property that let's you enjoy a good nights rest. Convenient and easy to access transportation and the HZ.
Stayed 4 nights in Jun 2022
Verified review

10/10 Excellent

Javi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice custom service
Stayed 2 nights in Feb 2025
Verified review

6/10 Okay

Robin

Liked: Cleanliness, property conditions & facilities
It’s a very quiet area to get away from all the noise as I was on vacation from Houston, tx. I got the back corner room an they have plenty of cameras. The only thing that could have front
Stayed 7 nights in Jun 2025
Verified review

8/10 Good

James

Liked: Cleanliness
It was what i expected from a budget hotel. Was clean and pool and grounds were nice place to relax outside. Needs new beds and furniture i. Rooms very dated. But i would stay there again
Stayed 7 nights in Mar 2023
Verified review

8/10 Good

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for MY need to crash for a layover. Helpful to jnsure an early AM cab to airport for Internacional departure
Stayed 1 night in Jan 2023
Verified review

8/10 Good

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities
Walkable if u can walk. Quiet at night. Clean & modest for price point. Will likely return
Stayed 7 nights in Jan 2025
Verified review

6/10 Okay

Ceceile

Liked: Cleanliness, staff & service, amenities
Great price,Nice lawns/views, poolside lounge, picnic tables & cabanas. Room cleaning daily. Very quiet area with good, safe walking places/ eatery. Close to Captain Hook evening cruise shows and dining. Wear a mask when checking in/ out at front office though. I would stay there again.
Verified review

6/10 Okay

Pedro

Good location. It´s Ok for the pice
Stayed 1 night in Jan 2024
Verified review

8/10 Good

Mohamed

Liked: Cleanliness, staff & service, property conditions & facilities
i liked it
Stayed 6 nights in Sep 2023
Verified review

6/10 Okay

Janet

Liked: Cleanliness, staff & service
We arrived later in nite. It would be nice if there was a bottle of water and plastic glasses in room. Ac good. Grounds very pretty . Nice pool. Front desk man very nice at check in. Very Quiet property. Woke up to the birds singing.
Stayed 1 night in Feb 2025
Verified review

6/10 Okay

Constantin

The hotel location looks like a residential area on the lagoon side; however is not far from Presidente Intercontinental hotel, where one can enjoy first class facilities on the beach, restaurants, large pool, etc. To do that you need to pass through hotel lobby to access above facilities. Public transportation toward Downtown is fairly convenient R1 and R2 busses, just 50 cents USD fare. Overall, Grand Royal Lagoon hotel for the budget price is acceptable.
Stayed 7 nights in Nov 2024
Verified review

4/10 Poor

Erik

Disliked: Cleanliness, amenities, property conditions & facilities
Price was high for the condition plus they charge extra fee when you check in. I only stayed 1 night... The sheets need to be washed/cleaned much better with bleach and better detergent. The pillows had makeup and lots of stains everywhere on sheets. The rooms need more attention please.
Stayed 1 night in Aug 2025
Verified review

10/10 Excellent

Ana Luisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 7 nights in Oct 2024