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Grand Fiesta Americana Coral Beach Cancun

5.0 out of 5.0

Recent guest reviews

We had a great stay at this resort! The staff is incredibly friendly and the service is also top notch. I would definitely go again and would recommend to anyone planning a trip to Cancun.

Hotel is very clean, great staff, food was good. It's in close proximity to multiple shops and restaurants so we ventured out and found sushi, indian and mexican good. Also a huge supermarket is within walking distance. I do wish they offered comfortable beach and pool seating.

This is a great place to stay. Had minor inconvenience with loud noise from room next door and management resolved it immediately. Everything was great, service, food, facilites. The only thing I will suggest is more staff for pool and beach food and drink services.

The giant pools with swim up bars were amazing. The beach was beautiful with incredibly fine white sand and crystal clear turquoise water. The views from the rooms were spectacular. The staff were incredibly friendly and helpful. Overall an amazing resort. Only minor criticism--no outdoor hot tub and lobby somewhat dated.

If the pool/beach area of this hotel we're not as nice as it was (pool concierge was top notch), we would have checked out on arrival. Dated facilities, no TV for 1.5 days, empty and poor restaurants, no nightlife or energy, terrible WiFi (less than 1mb downloads at best), poorly scheduled housekeeping (usually around 4:00 pm for us), one ice machine for an entire floor wing, no in-room entertainment options and no premium channels, hotel check-in, concierge and operations staff were subpar (except for the excellent pool/beach staff). This is nowhere near a five star resort. Closer to a three star. Also, they were advertised on Orbitz as "all inclusive," but when reservation confirmation came through, there was no mention of "all inclusive." We had printed a screenshot before confirmation, so it was not an error on our part. As this was a quick trip, we didn't make an issue of it, but there are clearly some marketing games being played.

The location of this hotel is superb - it has its own little bay that forms a nice half circle and keeps the water calm and it's very very picturesque. The staff are all so genuinely friendly - they were smiling and laughing all the time and really wanted to help you enjoy your time. The hotel is so incredibly beautiful - it's the postcard perfect beach vacation hotel you've always dreamed of and very very elegant as well (great interior design). The pool is magnificent - two swim up pool bars, fountains, steps, a slight infinity drop off - the works. The beach is beautiful and the lounge chairs comfortable - you can also rent elegant day beds. There is a pontoon out in the water that you can swim to and use as a suntan deck or a snorkeling jump off place. The rooms and hallways all are covered in marble - it's so beautiful and cool to the touch. The beds were comfortable, the couch and pillows were so soft and inviting. Finally, because it is not an all-inclusive, the guests were not the loud, drunk demanding types that drink and eat their way through a vacation..this is the place to stay in Cancun, hands down.

We had a four night stay and the room was well taken care of, very comfortable and clean. The staff were attentive and we were able to relax and enjoy our stay. The pools were great and access to the ocean was immediate with views of Isla Mujares directly ahead. The breakfast buffet was excellent and allowed seating looking out over the pool and ocean as well.

Great hotel in a great location. Everyone was very nice and friendly.

The 5 star restaurant is outstanding in food ,service,price & Yuri is the best waiter!

Overall very nice. Great location....right in the heart of The Hotel Zone, markets, clubs etc. Lots of kids and rug rats....so not the best for Couples. Would be nice if they had an all inclusive option....But overall very nice....great staff. Beautiful beach and everything else....

Todo excelente solo la sala se vea algo sucios o desgastados los muebles y el espejo fuera del bano algo descarapelado.

We stayed at this hotel with my brother and my infant son in November. We had a great time ther. The place clean ad beautiful. The hotel and rooms look exactly like they are shown in the pictures, so we we're pleased by that. Our checkin person Jerry was very helpful. We really enjoyed eating at the restaurant La Joya whose staff are great and also the staff at the Coral Cafe. I would highly reccomend this place to everyone. I did feel the breakfast buffet was too expensive as we are vegetarians, meat eaters had more options. My recommendation would be to increase vegetarian options at the restaurants and cafe, and serve more authentic Mexican food. Most food was Americanized which was as boring for us as we like spicy food. Or maybe you can have the option of ordering our food to be spicy. I cannot wait to go back when my son is older and enjoy more. THANK YOU ALL !!!

The service at restaurant is really good however the service people at front desk are inpatient.

Hotel is great, hotel staff is nice, location is good too and pools and restaurants are also great. I would do the same trip as this time all over again if I go back to Cancun in the future. I strongly recommend this hotel to anybody wants to have great time in paradise.

awesome ocean view from the room. easy access to swimming pool and beach. nice hotel facilities. close to everything.

This was a beautiful hotel with great rooms, restaurants and very nice pools. The yoga class and spa facilities were wonderful. The beach was nice except for the rocks in the water that were sharp.

The only thing I really disliked was my first 2 days there is was really pushed by a lady named Maria eugenia to purchase tours from her and when we told her we bought them elsewhere was really rude to us and told us we wasted her time. Other than that amazing hotel

Excellent personnel service, staff goes beyond to make you feel welcome, Hotel very clean, nice pools, clean beach, good food. Definitely will come back to this hotel and 110% RECOMENDED.

I took a solo trip to Cancun and stayed here. I had a ocean view room, I think most of them are. A king bed which was amazing. There was also a patio - great for smoking. It's not an all inclusive but I didn't find the cost of stuff too high, they ask upon check in to charge your card so you end up with credit for the bars and restaurant. I took advantage of the jet skis (60 for 30 mins) No issues. Also took a kayak for an hour.

Blvd. Kukulcan km. 9.5 Cancun QROO

Room options

Junior Suite, Ocean View (Grand Club - Room Only)

Full 2 | Sleeps 4

Master Suite, 1 King bed, Oceanfront

King 1 | Sleeps 4

Junior Suite, Oceanfront (Room Only)

King 1 | Full 2 | Sleeps 4

Master Suite Grand Club

King 1 | Sleeps 4

Guest reviews for Grand Fiesta Americana Coral Beach Cancun

Everyone (24) Couples (137) Business (6) Family (85) Other (14) Friends (19)
5

great hotel on a gorgeous white sand beach!!

Everyone

We had a great stay at this resort! The staff is incredibly friendly and the service is also top notch. I would definitely go again and would recommend to anyone planning a trip to Cancun.

By on Apr 23, 2017

4

very clean, amazing pool and great beach.

Everyone
Supermarket Sushi restaurant nearby beautiful wayer beach view from elevator

Hotel is very clean, great staff, food was good. It's in close proximity to multiple shops and restaurants so we ventured out and found sushi, indian and mexican good. Also a huge supermarket is within walking distance. I do wish they offered comfortable beach and pool seating.

By , from Cancun Grand Fiesta Coral Beach on Mar 20, 2017

Review comment responded on Mar 28, 2017

Thank you for your nice comment. It is very glad to know how much you liked our hotel facilities and our great location, we are sure that you found a huge variety of attractions near the hotel, on the other hand we are sorry to hear that the beach and pool seating were uncomfortable, we will let our Pool Concierge know. Thank you for sharing your pictures! We hope to have the opportunity to host you again in the near future!

5

great place!

Everyone

This is a great place to stay. Had minor inconvenience with loud noise from room next door and management resolved it immediately. Everything was great, service, food, facilites. The only thing I will suggest is more staff for pool and beach food and drink services.

By on Feb 27, 2017

Review comment responded on Mar 1, 2017

Thank you for your kind comment. We're happy to learn that you enjoyed our warm Mexican hospitality, the comfort of our guest rooms, our dining venues, spa, pool and beach facilities. All feedback is appreciated as it helps us to constantly improve our efforts and strategies. We look forward to hosting you again in the near future!

5

gorgeous pool and beachfront

Everyone

The giant pools with swim up bars were amazing. The beach was beautiful with incredibly fine white sand and crystal clear turquoise water. The views from the rooms were spectacular. The staff were incredibly friendly and helpful. Overall an amazing resort. Only minor criticism--no outdoor hot tub and lobby somewhat dated.

By , from toronto on Feb 21, 2017

Review comment responded on Feb 28, 2017

Thank you so much for getting in touch, we are very happy to read that you enjoyed the hotel facilities, our beautiful beach & pool, the spectacular view from your room and the service provided by our staff. We will try our best in order to improve the lobby and tub you had mentioned. We hope to have the opportunity to host you again in the near future.

2

terrible wifi/bad restaurants/no nightlife

Everyone

If the pool/beach area of this hotel we're not as nice as it was (pool concierge was top notch), we would have checked out on arrival. Dated facilities, no TV for 1.5 days, empty and poor restaurants, no nightlife or energy, terrible WiFi (less than 1mb downloads at best), poorly scheduled housekeeping (usually around 4:00 pm for us), one ice machine for an entire floor wing, no in-room entertainment options and no premium channels, hotel check-in, concierge and operations staff were subpar (except for the excellent pool/beach staff). This is nowhere near a five star resort. Closer to a three star. Also, they were advertised on Orbitz as "all inclusive," but when reservation confirmation came through, there was no mention of "all inclusive." We had printed a screenshot before confirmation, so it was not an error on our part. As this was a quick trip, we didn't make an issue of it, but there are clearly some marketing games being played.

By , from Minneapolis, MN on Feb 20, 2017

Review comment responded on Feb 28, 2017

Thank you for your review. I'm happy to read that you enjoyed some of the services provided by our staff especially the Pool Concierge team. In the other hand we are very sorry that you were disappointed with our culinary offering and maid service. Grand Fiesta Americana Coral Beach is an European Plan resort, (non-all-inclusive) I have sent your comment to the marketing department so they review the position of our property on the Cancun listing . Hopefully you will give us the opportunity to welcome you back in the near future.

5

best hotel ever!

Everyone
Grand Fiesta Americana Coral Beach

The location of this hotel is superb - it has its own little bay that forms a nice half circle and keeps the water calm and it's very very picturesque. The staff are all so genuinely friendly - they were smiling and laughing all the time and really wanted to help you enjoy your time. The hotel is so incredibly beautiful - it's the postcard perfect beach vacation hotel you've always dreamed of and very very elegant as well (great interior design). The pool is magnificent - two swim up pool bars, fountains, steps, a slight infinity drop off - the works. The beach is beautiful and the lounge chairs comfortable - you can also rent elegant day beds. There is a pontoon out in the water that you can swim to and use as a suntan deck or a snorkeling jump off place. The rooms and hallways all are covered in marble - it's so beautiful and cool to the touch. The beds were comfortable, the couch and pillows were so soft and inviting. Finally, because it is not an all-inclusive, the guests were not the loud, drunk demanding types that drink and eat their way through a vacation..this is the place to stay in Cancun, hands down.

By , from Austin, TX on Feb 20, 2017

Review comment responded on Feb 23, 2017

Thank you so much for your great review! It makes us very happy to read reviews such as yours, we strive to provide great service to all of our guests. We're happy to know that you appreciated our warm Mexican hospitality, because it's something that's very important to us. We loved the picture you shared! We look forward to hosting you again in your next vacation to Cancun.

5

great views, nice balcony, terrific bed.

Everyone

We had a four night stay and the room was well taken care of, very comfortable and clean. The staff were attentive and we were able to relax and enjoy our stay. The pools were great and access to the ocean was immediate with views of Isla Mujares directly ahead. The breakfast buffet was excellent and allowed seating looking out over the pool and ocean as well.

By , from Los Angeles on Feb 20, 2017

Review comment responded on Feb 23, 2017

Thank you for bringing this to our attention. We would like to extend an apology for the inconveniences caused to you. I have reported to the Maintenance department . All feedback is appreciated as it helps us to constantly improve our efforts and strategies. We look forward to hosting you again in the near future.

5
Everyone

Great hotel in a great location. Everyone was very nice and friendly.

By on Feb 17, 2017

Review comment responded on Feb 23, 2017

Thank you for you nice comment. We are satisfied that you had a great experience and enjoyed your stay with us; it was a pleasure to serve you. We are looking forward to your next trip to Cancun!

5

staff is most pleasant.

Everyone

The 5 star restaurant is outstanding in food ,service,price & Yuri is the best waiter!

By on Feb 13, 2017

Review comment responded on Feb 15, 2017

Thank you for taking the time to post this great review. We are happy to learn that you had a great experience with us and that you enjoyed the service provided by each and every one of our staff members; it was a pleasure to serve you. We will let Yuri know how all her efforts made your vacation even more pleasant. We look forward to welcoming you back - hopefully, in the near future.

4
Everyone

Overall very nice. Great location....right in the heart of The Hotel Zone, markets, clubs etc. Lots of kids and rug rats....so not the best for Couples. Would be nice if they had an all inclusive option....But overall very nice....great staff. Beautiful beach and everything else....

By on Nov 29, 2016

Review comment responded on Dec 6, 2016

We always appreciate feedback. Thank you so much for getting in touch. We look forward to your next visit.