Grand Fiesta Americana Coral Beach Cancun
5.0 out of 5.0
4.5
out of 5
"Excellent!"
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Recent guest reviews
We stayed at this hotel 21 years ago and that is why we selected it on this vacation. From the we arrived at the front doors we were welcomed and treated as though we were very special people. ALL the staff very professional, friendly, well groomed, helpful, caring. The room we stayed in was very comfortable and the staff constantly maintained the room, constantly provided clean towels. The food was excellent we didn't even bother trying outside restaurants. The buffets, and I don't like buffets, were fresh, perfectly cooked with a large selection of diverse choices to please every pallet. The pools well maintained and the bars services/food were great. The beach was well maintained too. I can not wait to visit the Grand Fiesta Americana again. The staff in the customer services (computer room) were very helpful. We took two tours: Chichen Itza which dragged out too long, seven o'clock pick up, we were held in a very hot shop without providing water though paid for in the tour and didn't leave till about 9:30. The Romantic Columbus cruise was fantastic, dinner surf and turf perfectly cook on board. All staff helped make the cruise even more special, even provided the most beautiful full moon, lol Made great new friends from all over the US and foreign. Would love to share photos but don't know. If Orbitz wants to contact me I will send later.
I truly enjoyed my stay in this hotel. While not being brand new, the rooms and surrounding grounds are kept in immaculate condition. Our room was clean and spacious. Though its not a all inclusive hotel there are restaurants onsite for you to enjoy. I found that the food was better quality than all inclusive hotels I've stayed at before. I cant gush enough about the staff! This had to be the best staffed hotel I have ever stayed in. I never had to wait or ask twice for anything. Everything was just beautiful from the fresh cut flowers in the lobby, to the winding pool and the beach. Oh and don't forget the breakfast buffet it was delicious with everything from meat and potatoes to smoothies. And one more thing don't hesitate going to the spa. I always make a trip to the spa on my vacations and this has to be the number one spa I've ever been to. There's not a lot of entertainment but clubs and bars are within walking distance if you want a night out on the town. There's also a supermarket around the corner that sells everything it kind of reminded me of walmart.
We had a four day sister's vacation to celebrate one of my sister's birthday and we had an amazing time. Except for concierge and reception - they are not that bad, they are just not as great as everyone else - the resort's staff is absolutely WONDERFUL. I would highly recommend a visit to the spa, we were extremely satisfied. The location is impeccable and the services are excellent. This hotel is very welcoming, well kept, and in a great location.
Has everything you need and more. Walking distance to all the amazing clubs/nightlife and a short bus ride to some amazing attractions! The food is incredible as well. I would highly recommend!
When I go to Cancun again I will stay here again you have everything you need.
This hotel is perfect for any type of tourists. Families, couples, singles. It's very well maintained and the service is great. The food, the drinks. Also is a block away from the night life and yet at the location is very quiet. In the other hand the spa is spectacular both in service and the installations.
If I could have rated this hotel beyond "Excellent", I would do it in a heart beat. This is a great hotel to stay in, it's close to activities in the hotel zone. After a long day out, our family is able to come back and rest peacefully for the next day. The staff is great. They are always willing to help and make our stay comfortable. I love to eat and the restaurant food in the hotel were excellent. They serve everything from breakfast buffets to lobster dinner out by the beach. And honestly, the price of the restaurants were very reasonable. The next time we come back, we will probably dine-in mostly at the hotel. For our kids, the hotel has their "Kidz Club", where our kids loved. The staff there, keep them entertained, while my wife and I have some peaceful time without them. This is a place for the entire family, I cannot wait to book another stay with this hotel on our next vacation trip to Cancun.
Great week! Wonderful staff. Nice rooms, clean and spacious. Beds kinda uncomfortable though. The give you robes and slippers to use for your stay. They have turn down service nightly. The food everywhere in the hotel was delicious!! Great ambiance everywhere from the lobby to the pool to the restaurants. It was all great! We loved all the time we spent there. The hotel has lots of activities during the day and most nights with live music and entertainment. We rented a car for our excursions and it saved us a lot. Cab fare is expensive, especially for large parties. Hotel is strict about not bringing in your own food though. Got scolded for bringing my own pan dulce from the market across the street but only from a manager. I didn't appreciate that. The pool staff was very accommodating though with everything!! We wouldn't hesitate to go back. It was our 2nd time. First was 20 years ago and all was as fantastic as we remembered and more.
We looked far and wide for a non-all inclusive luxury resort and were not disappointed. First, the resort itself is really stunning. You can spend 30 minutes just enjoying all the fresh cut flowers in the resort. All the rooms overlook the pool and beach. The beach? Best sand we've seen yet (this is our third Cancun visit). And the beach is huge by comparison. Plenty of room and you won't feel crowded nor have a problem finding chairs. The restaurants? Awesome. The French restaurant took 3 hours to enjoy, and worth every minute. The Mexican restaurant was equally stunning in presentation, music and cuisine. The spa presented an extensive hydro therapy, if you want to extend your visit there. Not disappointed in the least. Plan to return.
Loved the heated pools. The cabana rental is worth it
Overall a nice and luxury hotel. But the hotel is quite old. We got a water leaking problem although they fixed it quickly. The biggest complaint is that breakfast is not included. The price is too high for a non all inclusive hotel. Additionally, the check in process was extremely slow. They even examined my signature very carefully.
We had a great stay at this resort! The staff is incredibly friendly and the service is also top notch. I would definitely go again and would recommend to anyone planning a trip to Cancun.
Hotel is very clean, great staff, food was good. It's in close proximity to multiple shops and restaurants so we ventured out and found sushi, indian and mexican good. Also a huge supermarket is within walking distance. I do wish they offered comfortable beach and pool seating.
This is a great place to stay. Had minor inconvenience with loud noise from room next door and management resolved it immediately. Everything was great, service, food, facilites. The only thing I will suggest is more staff for pool and beach food and drink services.
The giant pools with swim up bars were amazing. The beach was beautiful with incredibly fine white sand and crystal clear turquoise water. The views from the rooms were spectacular. The staff were incredibly friendly and helpful. Overall an amazing resort. Only minor criticism--no outdoor hot tub and lobby somewhat dated.
If the pool/beach area of this hotel we're not as nice as it was (pool concierge was top notch), we would have checked out on arrival. Dated facilities, no TV for 1.5 days, empty and poor restaurants, no nightlife or energy, terrible WiFi (less than 1mb downloads at best), poorly scheduled housekeeping (usually around 4:00 pm for us), one ice machine for an entire floor wing, no in-room entertainment options and no premium channels, hotel check-in, concierge and operations staff were subpar (except for the excellent pool/beach staff). This is nowhere near a five star resort. Closer to a three star. Also, they were advertised on Orbitz as "all inclusive," but when reservation confirmation came through, there was no mention of "all inclusive." We had printed a screenshot before confirmation, so it was not an error on our part. As this was a quick trip, we didn't make an issue of it, but there are clearly some marketing games being played.
The location of this hotel is superb - it has its own little bay that forms a nice half circle and keeps the water calm and it's very very picturesque. The staff are all so genuinely friendly - they were smiling and laughing all the time and really wanted to help you enjoy your time. The hotel is so incredibly beautiful - it's the postcard perfect beach vacation hotel you've always dreamed of and very very elegant as well (great interior design). The pool is magnificent - two swim up pool bars, fountains, steps, a slight infinity drop off - the works. The beach is beautiful and the lounge chairs comfortable - you can also rent elegant day beds. There is a pontoon out in the water that you can swim to and use as a suntan deck or a snorkeling jump off place. The rooms and hallways all are covered in marble - it's so beautiful and cool to the touch. The beds were comfortable, the couch and pillows were so soft and inviting. Finally, because it is not an all-inclusive, the guests were not the loud, drunk demanding types that drink and eat their way through a vacation..this is the place to stay in Cancun, hands down.
We had a four night stay and the room was well taken care of, very comfortable and clean. The staff were attentive and we were able to relax and enjoy our stay. The pools were great and access to the ocean was immediate with views of Isla Mujares directly ahead. The breakfast buffet was excellent and allowed seating looking out over the pool and ocean as well.
Great hotel in a great location. Everyone was very nice and friendly.
The 5 star restaurant is outstanding in food ,service,price & Yuri is the best waiter!
Guest reviews for Grand Fiesta Americana Coral Beach Cancun
fabulous hotel with ocean and pool view
Everyone
We stayed at this hotel 21 years ago and that is why we selected it on this vacation. From the we arrived at the front doors we were welcomed and treated as though we were very special people. ALL the staff very professional, friendly, well groomed, helpful, caring. The room we stayed in was very comfortable and the staff constantly maintained the room, constantly provided clean towels. The food was excellent we didn't even bother trying outside restaurants. The buffets, and I don't like buffets, were fresh, perfectly cooked with a large selection of diverse choices to please every pallet. The pools well maintained and the bars services/food were great. The beach was well maintained too. I can not wait to visit the Grand Fiesta Americana again. The staff in the customer services (computer room) were very helpful. We took two tours: Chichen Itza which dragged out too long, seven o'clock pick up, we were held in a very hot shop without providing water though paid for in the tour and didn't leave till about 9:30. The Romantic Columbus cruise was fantastic, dinner surf and turf perfectly cook on board. All staff helped make the cruise even more special, even provided the most beautiful full moon, lol Made great new friends from all over the US and foreign. Would love to share photos but don't know. If Orbitz wants to contact me I will send later.
very nice and quiet hotel
Everyone
I truly enjoyed my stay in this hotel. While not being brand new, the rooms and surrounding grounds are kept in immaculate condition. Our room was clean and spacious. Though its not a all inclusive hotel there are restaurants onsite for you to enjoy. I found that the food was better quality than all inclusive hotels I've stayed at before. I cant gush enough about the staff! This had to be the best staffed hotel I have ever stayed in. I never had to wait or ask twice for anything. Everything was just beautiful from the fresh cut flowers in the lobby, to the winding pool and the beach. Oh and don't forget the breakfast buffet it was delicious with everything from meat and potatoes to smoothies. And one more thing don't hesitate going to the spa. I always make a trip to the spa on my vacations and this has to be the number one spa I've ever been to. There's not a lot of entertainment but clubs and bars are within walking distance if you want a night out on the town. There's also a supermarket around the corner that sells everything it kind of reminded me of walmart.
Review comment
Edgar Novelo responded on Sep 7, 2017
Thank you very much for this great review. It's nice to know that you enjoyed every aspect of the resort and especially our culinary offering as we put a lot of thought into our menus. I am happy to ready that you liked our top-notch Gem Spa We're happy to pamper you to ensure that you have a great stay! We're looking forward to welcoming you again on your next visit.
great location, outstanding services
Everyone
We had a four day sister's vacation to celebrate one of my sister's birthday and we had an amazing time. Except for concierge and reception - they are not that bad, they are just not as great as everyone else - the resort's staff is absolutely WONDERFUL. I would highly recommend a visit to the spa, we were extremely satisfied. The location is impeccable and the services are excellent. This hotel is very welcoming, well kept, and in a great location.
Review comment
Edgar Novelo responded on Sep 7, 2017
Thank you for taking the time to post. We are very glad to learn that you enjoyed our breathtaking views, our great location that happens to be one of the best at Cancun Hotel Zone! On the other hand we are really sorry to hear that our Front Desk and Concierge staff didn´t meet your expectation please rest sure that we are doing our best to improve our service, your comment was sent to the Front Desk Manager. We would like to have the opportunity to host you again in the near future.
awesome resort!
Everyone
Has everything you need and more. Walking distance to all the amazing clubs/nightlife and a short bus ride to some amazing attractions! The food is incredible as well. I would highly recommend!
Review comment
Edgar Novelo responded on Aug 25, 2017
Thank you for taking the time to post a comment. It is very nice to learn that you enjoyed our privileged location and delicious food, also your photo is great, thank you for sharing! We are happy to hear that you had a great experience with us; it was a pleasure to host you!
great beach pools very close to everything
Everyone
When I go to Cancun again I will stay here again you have everything you need.
Review comment
Edgar Novelo responded on Aug 22, 2017
We're looking forward to welcoming you again on your next visit. Thank you again for taking the time to let us know about your experience.
beautiful grounds and excellent service
Everyone
This hotel is perfect for any type of tourists. Families, couples, singles. It's very well maintained and the service is great. The food, the drinks. Also is a block away from the night life and yet at the location is very quiet. In the other hand the spa is spectacular both in service and the installations.
Review comment
Edgar Novelo responded on Aug 8, 2017
Thank you for taking the time to post. We are very glad to learn that you experienced our excellent service, our spectacular Gem Spa and also enjoyed our privileged location that happens to be one of the best! We would love to pamper you again on your next trip to Cancun!
best vacation trip
Everyone
If I could have rated this hotel beyond "Excellent", I would do it in a heart beat. This is a great hotel to stay in, it's close to activities in the hotel zone. After a long day out, our family is able to come back and rest peacefully for the next day. The staff is great. They are always willing to help and make our stay comfortable. I love to eat and the restaurant food in the hotel were excellent. They serve everything from breakfast buffets to lobster dinner out by the beach. And honestly, the price of the restaurants were very reasonable. The next time we come back, we will probably dine-in mostly at the hotel. For our kids, the hotel has their "Kidz Club", where our kids loved. The staff there, keep them entertained, while my wife and I have some peaceful time without them. This is a place for the entire family, I cannot wait to book another stay with this hotel on our next vacation trip to Cancun.
Review comment
Edgar Novelo responded on Jul 24, 2017
Thank you for taking the time to post a review. We are very glad to read that your entire experience during your stay with us was excellent and we were able to exceed your expectations! We are sure that you and your family had a great time and enjoyed the hotel facilities, food and of course our awesome service! We would love to pamper you again in the near future!
beautiful facility and great staff!
Everyone
Great week! Wonderful staff. Nice rooms, clean and spacious. Beds kinda uncomfortable though. The give you robes and slippers to use for your stay. They have turn down service nightly. The food everywhere in the hotel was delicious!! Great ambiance everywhere from the lobby to the pool to the restaurants. It was all great! We loved all the time we spent there. The hotel has lots of activities during the day and most nights with live music and entertainment. We rented a car for our excursions and it saved us a lot. Cab fare is expensive, especially for large parties. Hotel is strict about not bringing in your own food though. Got scolded for bringing my own pan dulce from the market across the street but only from a manager. I didn't appreciate that. The pool staff was very accommodating though with everything!! We wouldn't hesitate to go back. It was our 2nd time. First was 20 years ago and all was as fantastic as we remembered and more.
Review comment
Edgar Novelo responded on Jul 7, 2017
Thank you for taking the time to comment. We are very happy to learn that your first visit to this property was 20 years ago and we were able to provide a great time again.!! We are sure that you had an excellent stay and also enjoyed the nature at the same time! Our staff is eager to pamper our guests in order to make them feel welcome and special! We would love to welcome you many more times!
stunning "non-inclusive" resort with great beach
Everyone
We looked far and wide for a non-all inclusive luxury resort and were not disappointed. First, the resort itself is really stunning. You can spend 30 minutes just enjoying all the fresh cut flowers in the resort. All the rooms overlook the pool and beach. The beach? Best sand we've seen yet (this is our third Cancun visit). And the beach is huge by comparison. Plenty of room and you won't feel crowded nor have a problem finding chairs. The restaurants? Awesome. The French restaurant took 3 hours to enjoy, and worth every minute. The Mexican restaurant was equally stunning in presentation, music and cuisine. The spa presented an extensive hydro therapy, if you want to extend your visit there. Not disappointed in the least. Plan to return.
Review comment
Edgar Novelo responded on May 31, 2017
Thank you for taking the time to write this amazing post! We are very glad to learn how much you enjoyed your stay with us from our beautiful beach and rooms to our privileged locations that happens to be one of the best in Cancun Hotel Zone! We feel very happy that your vacations were perfect and we were able to meet your expectations!! We look forward to pamper you again in the near future!
beautiful beach
Everyone
Loved the heated pools. The cabana rental is worth it
Review comment
Edgar Novelo responded on May 19, 2017
Thank you for taking the time to write a post. We are so happy to learn that you loved our heated pool and our amazing cabanas! We would love to host you gain in the near future.
Thank you for taking the time to comment. We are very glad to learn that once again we were able to exceed your expectations! We feel very proud of our highly-trained staff that always tries their best to offer a memorable stay to our guests! On the other hand, thank you for bringing all of these to our attention, be assured that your feedback is very important and constructive as it allow us to identify opportunity areas that may require improvement. We would love to pamper you again on your next trip to Cancun!