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the Staff was very friendly and helpful really enjoyed my stay

Once arriving on the site, I was impressed with the quality and service. However, the shuttle pick up was a fiasco at the airport. First, it didn't come as advertised. After waiting 30 minutes while many shuttles came and went for other properties, I called the hotel. They couldn't tell me why the shuttle hadn't arrived and couldn't tell me WHEN it was expected. Then a shuttle did arrive that had the hotel name on it. I boarded that shuttle and found out after waiting in the lobby in a long line that THIS was the WRONG Country Inn. The staff was dismissive of my problem. I had just flown for hours and you can imagine my mood. I ended up taking an Uber to the "other" Country Inn. The desk clerk was very apologetic and provided a gift bag of some treats. His good service attitude saved my rating of this property. The actual room was very nice and the following morning, I did take their shuttle that delivered me to the airport in about 10 min.

I would like to really commend the staffs of the Whitley Hotel. We were treated as 5 stars guess from the time we checked in until the time we checked out 2 days later. I like to acknowledge Angie at check in. She was knowledgeable, thorough and most of all her professional attitude in making a customer really feel welcome. After learning of my fiancee Birthday she was comp at: check end, the bar, and the dining area. Everyone of the Whitley staffs exhibit true professionalism. The hotel is amazing from the art works, the furnishing, a nice comforting entrance way in front with a giant fireplace. The bar was dimly lighted with big screens TV's playing in the background. I loved the bar area it felt so inviting to you and the bartenders was amazing and courteous. Same with the dining facilities the food was served up fresh and hot. The staff treated us with the upmost professionalism and courtesy that my fiancee adimired. The room was very cleaned with sparkling lights. I mean nothing was out of place or looked damage. The bedding was fresh and linen changed each day. We really enjoyed that room. This was our first stay at Whitley Luxury Hotel. Believe me first impressions goes a long ways in customer satisfaction. My fiancee and I was very impressed with the Whitley and its whole concepts. I promise it will not be our last visit. A true 5 star experience for us, wow!