We pre-checked because i ("owner")could not be there at regular check-in time. When my husband tried to get keys later, the desk clerk refused to honor the pre-check (at 11 PM) and only contacted a manager for approval after he insisted and called me to help intervene. Anthony very much gave an attitude of not caring and not wanting to help. The shower curtain in the room had feces on it. Someone came to remove it, but never replaced it. We had to get one from the front desk the next night and put it up ourselves because, as the desk clerk said, they were a "self-service" property. While those 2 desk clerks were frustrating to interact with, the one who pre-checked us and and the one who checked us out (Danni) were very pleasant, helpful, and guest oriented.
Property was clean, at times there were homeless people hanging around outside of property
This place needs some work very old refrigerator that leak water on to my food.The bathroom needs some upgrades the shower faucet leaked all night no matter how hard you turn the knob and when cooking no matter the temperature the room would fill with smoke .The staff was very nice and helpful I would give this place a 3 out of 5 cause it make for a lot of the things being it’s so close to Disneyland.
In fair the property was ok for its price but they had Roaches which was very disappointing.One of the staff desk clerk a Woman was sick with a Flu.They had no coffee in the morning and the homeless all around the property was very dirty. Rooms smelled like mildew.Will not stay here again.
Very pleasant and clean. I enjoyed how friendly the staff was. We stayed out there for a concert in the House of Blues. Hotel is walking distance from their and Disneyland. I will be staying there in the future.
Good amenities, staff was friendly, we stayed here for about 20 minutes before asking for a refund and checked out then headed for another hotel. Save your time and go elsewhere. Rooms are super loud, you can hear everything and feel every vibration of people moving around. Smells like an Asian restaurant kitchen and the smell was unavoidable. Would not recommend
I can honestly say that i will never return to thos property they got me lost they didnt want to give me amy amenities they didnt give me any working keys. They were not friendly
Everything at the hotel was very nice, felt safe. At times their were some bad smell but wasnt a big deal other than that i really enjoyed my stay alot.
I enjoyed the location. It was a short walk to DL and Gardenwalk.
I didn’t like anything about this property the pictures are not recent it’s dirty and smells. The front desk workers had an attitude. They said continental breakfast which was oatmeal packets and hot water. Our phone didn’t work in the room.
There is a bus near by that you can pay for to get to and from Disneyland. But you wait about 30 min or longer at times
As soon as we arrived and got inside our room we were excited, but then only disappointed to find our sheets had some colored red stained(looked like blood)! We immediately told staff and had no real solution. He mentioned he would have the manager call us the very next morning to address the problem (Saturday). We checked out Monday morning with no follow up at all. Disappointed!
Hotel front lobby staff were really welcoming, accommodating , and nice!
Really nice stay, staff is really nice and friendly
I booked this location for 3 nights and I must say it was a joy staying here absolutely wonderful staff, very clean and another thing very convenient for Disneyland bus is just outside the door.
It was nice but I don’t think they had an ice maker or soda machine. If they don’t they should get one.
Located in Anaheim Resort, Extended Stay America Suites Orange County Anaheim Conv Ctr is a leisurely stroll from popular sights such as Anaheim GardenWalk and American Sports Center. This 124-room hotel has conveniences like free breakfast, an outdoor pool, and free in-room WiFi.
Free on-the-go breakfast is served each morning from 6 AM to 9:30 AM.
The 124 air-conditioned rooms feature kitchens with refrigerators, microwaves, and stovetops. Guests can expect free WiFi and 32-inch flat-screen TVs with cable channels. Other standard amenities include coffee makers, phones, and ironing boards. Housekeeping is available on request.
Extended Stay America Suites Orange County Anaheim Conv Ctr features an outdoor pool, free WiFi in public areas, and coffee in a common area. The 24-hour front desk has staff standing by to help secure valuables, and answer any questions about the accommodations. This hotel also has laundry facilities.
We pre-checked because i ("owner")could not be there at regular check-in time. When my husband tried to get keys later, the desk clerk refused to honor the pre-check (at 11 PM) and only contacted a manager for approval after he insisted and called me to help intervene. Anthony very much gave an attitude of not caring and not wanting to help. The shower curtain in the room had feces on it. Someone came to remove it, but never replaced it. We had to get one from the front desk the next night and put it up ourselves because, as the desk clerk said, they were a "self-service" property. While those 2 desk clerks were frustrating to interact with, the one who pre-checked us and and the one who checked us out (Danni) were very pleasant, helpful, and guest oriented.
Property was clean, at times there were homeless people hanging around outside of property
Thank you for being our guest at Extended Stay America. We are glad to know you had a nice time with us and that you were impressed with our well-kept property. However, we regret any inconvenience caused. We appreciate your business and look forward to your next visit. Sincerely, Hotel Management
This place needs some work very old refrigerator that leak water on to my food.The bathroom needs some upgrades the shower faucet leaked all night no matter how hard you turn the knob and when cooking no matter the temperature the room would fill with smoke .The staff was very nice and helpful I would give this place a 3 out of 5 cause it make for a lot of the things being it’s so close to Disneyland.
Thank you for staying at our hotel. We apologize for the maintenance issues you encountered in your suite during your stay. We have shared your concerns with the appropriate team to fix the problems immediately. On a positive note, we are happy you liked our staff and convenient location. We hope you will reconsider giving us a chance to serve you better in the future. Sincerely, Hotel Management
In fair the property was ok for its price but they had Roaches which was very disappointing.One of the staff desk clerk a Woman was sick with a Flu.They had no coffee in the morning and the homeless all around the property was very dirty. Rooms smelled like mildew.Will not stay here again.
John, thank you for taking the time to review your experience and letting us know how we can improve. We are sorry for the odor and cleanliness issues you experienced in your room. We have shared your concerns with the housekeeping team to ensure a better experience going forward. Also, we have informed our pest control provider regarding the insects and are working to ensure procedures are being followed to prevent such problems in the future. We value your feedback and hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management
Very pleasant and clean. I enjoyed how friendly the staff was. We stayed out there for a concert in the House of Blues. Hotel is walking distance from their and Disneyland. I will be staying there in the future.
Jane, thank you for taking the time to share about your stay at Extended Stay America. We are thrilled to know you loved our courteous associates and that our great location close to the house of blue and Disneyland was perfect for your needs. We look forward to welcoming you again the next time you visit our area. Sincerely, Hotel Management
Good amenities, staff was friendly, we stayed here for about 20 minutes before asking for a refund and checked out then headed for another hotel. Save your time and go elsewhere. Rooms are super loud, you can hear everything and feel every vibration of people moving around. Smells like an Asian restaurant kitchen and the smell was unavoidable. Would not recommend
Thank you for your review. We are sorry for the noise and odor issues you experienced and regret the inconvenience caused. Your feedback will be shared with the appropriate team members to improve our service going forward. On a positive note, we are happy to know you liked our cordial staff. We urge you to choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Management
I can honestly say that i will never return to thos property they got me lost they didnt want to give me amy amenities they didnt give me any working keys. They were not friendly
Thank you very much for staying with us and for taking the time to write a review. We pride ourselves on offering exceptional service and clean accommodations to all of our guests, so we are sorry you did not experience us at our best. We appreciate your business and would welcome an opportunity to restore a favorable impression the next time your travels bring you to our area. Sincerely, Hotel Management