Front desk was not very accommodating, upon check in our room was not ready despite getting a call from them earlier in the day asking us what time we were arriving. Front desk then stated “your room it may or may not be ready yet” to which we waited an additional 30 minutes after a 6 hour long drive. We then had to return to front desk and ask if the room is ready to which he said “oh I can just get you in this one.” Thanks for the effort? Room service did not get to our room the second day of our stay, to which I called to see if someone can come clean and front desk stated that house cleaners leave at 5 so they won’t get to our room, no apologies were received. On our check out day, the counter was INFESTED with ants, the only food we had was already in the fridge and in containers. We were on the 5th floor, how do ants get up to that floor if they’re not already in the wall linings. Lobby restroom was very unsanitary in the men’s restroom. I have video proof of the ants covering the counters. Overall 0/10 will never stay here again. I was told by my family to book at the actual Westin hotel, I should have listened. Worst experience I have ever had. From room service, to customer service, to no shuttles at a far hotel location. I regret this wholeheartedly. I wish they can improve upon this important feedback, I discussed with other guests in the hotel and it seems to be an ongoing issue.