The sheets did not fit the bed ~ there was quite a bit of mattress exposed at the foot of the bed. The pool and whirlpool were filthy and unusable.
The “hot” breakfast shown in the picture is a lie! There was muffins in bags, cereal cups, and bananas. Nothing hot and nothing more than that. Worst breakfast ever and a total lie from the pictures. The hotel is also not as close to Disney advertised. Yes, it is next to Disney but on the backside. You still have to walk a mile and a half to get to either the front entrance or downtown entrance. It takes about 25 mins. The parking lot is shockingly small!! There are not enough spaces for everyone.
It was within walking distance to a corner store and not too far from Disneyland.
There was a minor problem with our first room and the staff upgraded us for free. They rooms were nice and clean and the breakfast was good. It was a great standard hotel.
It great for what it is...an affordable hotel close to Disney. The rooms were clean, the staff were super nice. The walk to Disney is a little longer then i wanted, but its manageable. I would stay there again.
This is a perfect place to stay for a trip to Disneyland. Breakfast is exactly what is needed, the rooms are as needed. The staff was very friendly and welcoming. No issues with anything, except for other guests, however the staff took care of that. We were on the first floor so noise was an issue but after a full day at disneyland a person knocks out.
Close to Disneyland and they have a great breakfast we will be staying here again
My complaint would be with not being able to receive my hotel points since I booked with Orbitz. I won’t do that again!
The staff were very nice and accommodating. The rooms were clean, comfy, and we'll stocked.
Reasonable hotel for the charge. We do have one complaint; the water temperature of the shower does not stay constant, going from hot to cold to hot, probably depending on how many people are using hot water at the same time.
First, the staff when checking in was very rude and short to us. Second, there is not enough parking. There are about 15 parking spaces in the lot and if you don't get one you are out of luck. We stayed here for the Disney Superheroes Run and we had to get up at 3:30 in the morning, so of course we went to bed early. At 9:30 p.m. both night we stayed, I was awoken by the loudest explosion I have ever heard in my life! I literally thought we were in a war zone! They set the Disneyland fireworks off at 9:30 RIGHT behind the hotel. It was so loud it was setting car alarms off in the parking lot, one of which was not shut off for almost an hour. Not exactly a restful experience. Also, it was not as close to the start of the race or to the park as it looks like on the map. The breakfast in the morning, however, was exceptional. The pool was heated and it was nice to go for a swim after the half marathon. I don't think I got my money's worth though, and I wouldn't stay here again.
My granddaughter summed it up in one word - GRIMEY. They are apparently repainting but ... what this property needs is to be torn down and rebuilt. There are about 1/3 the parking spots required. There is construction equipment parked in 2-3 of the scare spots and left idle over a weekend. They were painting the pool fence on a sunny, beautiful afternoon and declared the pool closed-I questioned that and (after we went to another location) stopped painting at the edge of the gate ... never actually closing the pool. There were 3 of us in the room, each day we were given 3 towels, 3 hand towels and 1 washcloth. I was able to get 3 washcloths upon request. The next day, back to 1x again ...? I am a former frequent business traveler (Marriott, Hilton and now BW) memberships. I am concerned that this "grimey" property is carrying the BW logo and does not measure up to the standards set by other BW and BW+ properties. I think someone from Corporate ought to pay them a visit and have a look around.
Very convenient to get to Disneyland. Just walk a little bit and take the tram.
Staff was really friendly and helpful. Great walking distance to tram. my only complaint is the parking. We're all crammed into a small area. Alittle out dated but I still liked it.
Room was clean. Great location distance to Disney. Standard continental breakfast. We didn't spend any extra time in the hotel, besides sleep, shower and go- to the happiest place on earth! I definitely recommend this hotel for the price.
We walked to the Disney shuttle which makes this a steal of a deal.
Very comfy room great price for a double bed room. Comfortable beds lots of space. Really close to Disneyland about a 20-25min walk depending how fast you are walking. Also offers a $5 shuttle straight to there. Free breakfast in the morning ran late my second day n made it with ten minutes to spare and everything was still fully stocked.
Our room was not ready on time, and the staff were not nice people.
Located in Anaheim Resort, Best Western Courtesy Inn - Anaheim Park Hotel is within a mile (2 km) of popular sights such as Downtown Disney® District and Disneyland®. The 37 rooms at this hotel include refrigerators, microwaves, and coffee makers.
Free on-the-go breakfast is included with your stay and awaits you each morning from 6:30 AM to 9:30 AM.
All of Best Western Courtesy Inn - Anaheim Park Hotel's 37 air-conditioned rooms provide microwaves, refrigerators, and coffee makers. Smart TVs come with cable channels, and WiFi keeps guests connected. Bathrooms offer hair dryers and free toiletries. Safes, phones, and ironing boards are also available.
Best Western Courtesy Inn - Anaheim Park Hotel features free WiFi in public areas, a business center, and a computer station. A stay here includes free parking. The front desk is staffed 24 hours a day to help with tours/tickets and luggage storage. Additional amenities include express check-out and a TV in a common area.
The sheets did not fit the bed ~ there was quite a bit of mattress exposed at the foot of the bed. The pool and whirlpool were filthy and unusable.
The “hot” breakfast shown in the picture is a lie! There was muffins in bags, cereal cups, and bananas. Nothing hot and nothing more than that. Worst breakfast ever and a total lie from the pictures. The hotel is also not as close to Disney advertised. Yes, it is next to Disney but on the backside. You still have to walk a mile and a half to get to either the front entrance or downtown entrance. It takes about 25 mins. The parking lot is shockingly small!! There are not enough spaces for everyone.
Dear Guest, Thank you for taking the time to tell us about your experience at our hotel. Your feedback is very important to us. We strive to provide a superior guest experience, and it did not meet expectations. Rest assured appropriate measures are being taken to address the problem and prevent future occurrence. We appreciate your sharing your concerns and hope you will give us an opportunity to better serve you in the near future. Sincerely, Hotel Manager
Hello Guest, Thank you for the stay and the feedback. We are confident that you had a satisfactory stay looking at the four stars. Please give us your specific comments if any for bettering our services. Guest satisfaction is our priority. Sincerely, Hotel Manager.
Dear Guest, Thanks for your stay at the Best Western Courtesy Inn. We appreciate your feedback with five stars. But we request you to share your specific observations about what you liked and where we lacked. Guest reviews are quite important to us and we look forward to seeing you back. Sincerely, Hotel Manager.
It was within walking distance to a corner store and not too far from Disneyland.
Dear Guest, Thanks for your nice comments. We are pleased that our location was convenient for you as it was close to your areas of attractions. We’ll be here for you when you need us again. Sincerely, Hotel Manager
There was a minor problem with our first room and the staff upgraded us for free. They rooms were nice and clean and the breakfast was good. It was a great standard hotel.
Dear Guest, Greetings from the Best Western Courtesy Inn. Thank you very much for your recent stay with us and we are really glad that you enjoyed it. It's wonderful to know that you found our hotel location very convenient and your stay was a comfortable and memorable one. We hope you will give us the opportunity of welcoming you back at our hotel in the near future. Sincerely, Hotel Manager.
It great for what it is...an affordable hotel close to Disney. The rooms were clean, the staff were super nice. The walk to Disney is a little longer then i wanted, but its manageable. I would stay there again.
Dear Guest, Thank you very much for your great feedback! We are really glad to hear, that you had such a good stay at the Best Western Courtesy Inn. For us, it is most important that our guests feel welcomed, so wonderful, that we could pass this feeling on to you. I am sure, our team will be very happy reading your compliment. It was a pleasure to have you staying with us and we are already looking forward to your next visit! Sincerely Hotel Manager.
This is a perfect place to stay for a trip to Disneyland. Breakfast is exactly what is needed, the rooms are as needed. The staff was very friendly and welcoming. No issues with anything, except for other guests, however the staff took care of that. We were on the first floor so noise was an issue but after a full day at disneyland a person knocks out.
Hello Guest, Greetings from the Best Western Courtesy Inn. Thanks for the mixed feedback with the positives as well as otherwise. We are continuously improving and will definitely work on your observations. You can expect a further improved stay next time. Visit us again soon. Sincerely, Hotel Manager.
Close to Disneyland and they have a great breakfast we will be staying here again
Dear Diane, Thanks for staying at the Best Western Courtesy Inn and expressing your satisfaction through the review. We continuously make efforts in upgrading our hospitality and guest comfort. It is a pleasure to serve guests like you and your comments shall motivate us to better our hospitality. Hope to see you again soon!!! Regards, Hotel Manager.
My complaint would be with not being able to receive my hotel points since I booked with Orbitz. I won’t do that again!
Dear Guest, Thank you for your review and for staying with us. We appreciate your feedback. Please allow me to offer our apologies for the inconveniences that impacted your stay. I apologize for the reward point during your recent stay. As we follow the policy set by the franchisee and the management, your observations have been taken up by a team for verification and necessary actions. It shall be our endeavor to offer a fantastic experience to all our guests but regret that this was not the case with your stay. If you would like to visit us again, I shall personally assist you to ensure that you get a fine stay as I don't want your last memory of this hotel to be a negative one. Regards, Hotel Manager
Hello Guest, It is disappointing to note that your stay was not satisfactory. My apologies for the inconvenience due to many unfortunate reasons. Our team will check where we went wrong and will take corrective actions for maximum betterment. We shall appreciate your kind understanding and request a rethinking to visit. Sincerely, Hotel Manager.