your on-time record is horrible. the fact that a pilot could not show up for a flight causing a 3 hour delay while passengers sat on a plane and the inconsiderate flight attendants and customer service personnel, the lying first officer and customer service person, telling everyone that the pilot would be present in 10 minutes, only to wait 3 hours for a recalled pilot. totally not helpful and making excuses as to why there was no pilot for the plane. your service sucks and your excuses are even worse. do not travel on AA as they will delay you, screw you, charge excessive fees for checked baggage, and not care that you are inconvenienced in your travel.