Clean and friendly with quick airport access.
The property was dated and the hallways and room smelled. Paid for club service but club was closed. Food was good.
I was nice that it was gated and just anyone could go in
Just had a quick stay to get my daughter from college. Perfect location. Ed at check in was so wonderful and kind. Place was safe and conveniently located. Ed helped me even find a walking path to get some exercise before a long car trip.
This hotel now has a competent and very pleasant staff. They have turned around a surly group of workers who were not welcoming. The building remodel outside is very nice looking.
Shuttle service the best in ABQ AIRPORT. Hotel restaurant greatly improved.
Staff was fabulous. Very courteous, helpful and welcoming.
I was charged twice for my stay! Once by Orbitz on 09/24/2019 upon booking. A second time by Sheraton on 12/19/2919. I filed a dispute with American Express on 01/09/2020. Dispute unresolved at this time.
Food at Hotel was average. Hotel staff were above average.
Your plugs don't work, at least in room 1023. Woke up to find all four of our devices had not charged.
Standard Sheraton fare. Not great but sufficient for a one night stay
Very nice and close to airport. Decent eatery and pool.
Located within a mile (2 km) of Puerto Del Sol Golf Course, Sheraton Albuquerque Airport Hotel is within 3 miles (5 km) of University of New Mexico. This 3.5-star hotel has 276 guestrooms and offers conveniences like a restaurant, a free airport shuttle, and a gym.
This hotel is home to a restaurant and a bar/lounge. Satisfy your hunger from the comfort of your room with room service. For your convenience, a full breakfast is available for a fee.
All of Sheraton Albuquerque Airport Hotel's 276 rooms are individually decorated and have an array of amenities, including coffee makers, free bottled water, and safes. Guests can expect WiFi, wired Internet, and 55-inch flat-screen TVs with cable channels and pay movies. Bathrooms offer hair dryers and free toiletries, and beds are dressed in premium bedding. Other amenities include phones, ironing boards, and desks. Housekeeping is available once per stay.
Guests of Sheraton Albuquerque Airport Hotel enjoy a gym, free WiFi in public areas, and a conference center. If you drive, self parking is USD 10.95 per day, or you can take advantage of the free airport shuttle (available 24 hours). Multilingual staff at the 24-hour front desk can assist with luggage storage, dry cleaning/laundry, and concierge services. Additional amenities include a 24-hour business center, a seasonal outdoor pool, and a computer station.
Clean and friendly with quick airport access.
The property was dated and the hallways and room smelled. Paid for club service but club was closed. Food was good.
I wanted to thank you for choosing to stay here at the Sheraton Airport hotel. We are sorry that we fell short of your expectations during your stay. I would appreciate you contacting me with details of your stay to assure any maintenance issues were addressed. I thank you for your time to provide feedback and do hope to have the opportunity to provide a positive, memorable future stay with us when travels bring you back to Albuquerque.
I was nice that it was gated and just anyone could go in
Dear Anonymous, I am very sorry to see you did not enjoy your stay with us. To ensure that we are providing the best experience possible, please feel free to reach out to me at quvon.martinez@sheratonabqairport.com. We always want to hear what we can do to make your stay more comfortable and enjoyable. We hope for the opportunity to serve you again.
Just had a quick stay to get my daughter from college. Perfect location. Ed at check in was so wonderful and kind. Place was safe and conveniently located. Ed helped me even find a walking path to get some exercise before a long car trip.
Dear Paulettes, Thank you for taking the time to let us know how your stay went. I am happy to hear that Ed was wonderful and kind and that you enjoyed your stay! We hope to have the pleasure of serving you in the near future.
Dear Valued Guest, Thank you for taking the time to comment on your recent stay at the Sheraton Albuquerque Airport. We appreciate your wonderful feedback. We look forward to serving you again when your plans include Albuquerque. Sincerely, Steve Smith General Manager Sheraton Airport
This hotel now has a competent and very pleasant staff. They have turned around a surly group of workers who were not welcoming. The building remodel outside is very nice looking.
Thank you for your positive comments about our amazing staff and hotel! We appreciate your loyalty and can't wait to see you again!
Shuttle service the best in ABQ AIRPORT. Hotel restaurant greatly improved.
Dear Valued Guest, Thank you for taking the time to comment on your recent stay at the Sheraton Albuquerque Airport. We appreciate your wonderful feedback and great comments regarding our shuttle and the improvement to our restaurant, we will certainly pass this on to all the staff. We look forward to serving you again when your plans include Albuquerque. Sincerely, Cynthia Fresquez General Manager Sheraton Airport
Staff was fabulous. Very courteous, helpful and welcoming.
Dear Valued Guest, Thank you for taking the time to review your stay. I am glad to hear our staff was hospitable and able to make you feel welcome. We cant wait to take care of you next time your travels bring you to the Albuquerque area.
I was charged twice for my stay! Once by Orbitz on 09/24/2019 upon booking. A second time by Sheraton on 12/19/2919. I filed a dispute with American Express on 01/09/2020. Dispute unresolved at this time.
Dear Valued Guest, Thank you for taking the time to comment on your recent stay at the Sheraton Albuquerque Airport. We appreciate your feedback and would love to resolve the issue, please send me your dates of stay and your name. We look forward to serving you again when your plans include Albuquerque. Sincerely, Cynthia Fresquez General Manager Sheraton Airport
Hello, thank you for taking the time to provide us with your feedback. Clean and friendly is like music to my ears! Thank you for choosing to stay with us, we look forward to the next opportunity to provide the same excellent service. Sincerely, Ed Sanchez Assistant General Manager