The entrance at first looked ok but when we got our bags and went to get on the elevator the surrounding area was filthy. Carpet looked like it hadn’t been vacuumed or cleaned in a long time. Room smelled musty. The beds were clean is about all I can say for the room. Yoel rack was falling off the wall. Very disappointed ☹️
The room was filthy I was disturbed the whole night from party people , gunshots I called front desk and they did nothing I told them how nasty there room was they didn’t even offer a different room or anything.
This is an older property. The carpet in our room was badly stained. The bathroom is small, but the shower was hot. It’s right next door to a Waffle House which is open 24/7. There was traffic and noise all night long. It is very close to the airport and the beds seemed clean. It’s not very expensive, but you get what you pay for.
Good place to stay for an airport trip. COVID has limited restaurant options in the area.
Where does one start with a review of this hotel? (1) The front desk staff didn't seem to know what to do; I asked for a first floor room (1-in training was searching; 2-said there was none available; 3-said they hadn't gotten the list back of what rooms where now cleaned and available for a new customer--advising that the list was due back to them an hour earlier). (2) You pay for what you get (a fairly good bed, otherwise the carpeting (in the room and outside the room, hallways, stairwells, etc.) looks like it needed to be replaced a decade ago (it's stained, needed to be vacuumed and shampooed--absolutely gross). (3) A long, presumably female's hair was found on the shower wall when I went to use it for the first time. In short, this facility gives Ramada a bad name and I won't be back.
Decent room, A/C kept turning off an on so the room never reached a decent temperature, and there was a light right outside my room window that made it look like daylight during the night.
Quiet area, comfy beds, good price. Nice that they served breakfast and the deposit wasn’t unreasonable.
I got three rooms for our family. Room 1 looked like the door was previously pried open. It was very wiggly and had marks on the door. Family member ended up not staying in there. Tried calling the front desk from Room 2 and the phones did not work. Room number 3 lights in bathroom did not work we had to go to bathroom and take shower in the sark with cell phone flashlights. We pulled down blankets and the sheets did not look very clean. This has by far been the worst hotel I have ever stayed in.
The room was wonderful - big, very clean, and bathroom was great.
Near the airport, hot breakfast. It would be better with 0% fat milk. Not enough parking spa es.
Nice pool area. I checked with the front desk early morning and asked about the 8:00 shuttle to the airport. She said all I needed to do was be in the lobby by 5 till. After waiting till 10 after I asked the front desk again about the shuttle and she got the driver who said she thought I was just having breakfast (because I was sitting with a friend who WAS having breakfast). No announcement was ever made asking if anyone was waiting for the shuttle.
The individual that checked us in was very sweet. The property is old and worn out. We just didn't feel it was very clean - stained carpet and stained furniture. The towels were thin and rough and had that bleach smell. We did not take advantage of the breakfast. To be fair, we didn't even check it out - again just because of the age and condition of the facilities... we pretty much just wanted to get going.
Property was clean. Bed was comfortable. Nice looking property.
Within a short walk of Puerto Del Sol Golf Course, Ramada by Wyndham Albuquerque Airport is within 2 miles (3 km) of University of New Mexico. This 115-room hotel welcomes guests with free breakfast and conveniences like free in-room WiFi and free self parking.
Free cooked-to-order breakfast is included with your stay and awaits you each morning from 6 AM to 10 AM.
All 115 recently renovated rooms provide coffee makers, free newspapers, and free local calls. 40-inch TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries, and beds sport premium bedding. Ironing boards and desks are other standard amenities.
Ramada by Wyndham Albuquerque Airport offers a fitness center, a spa tub, and free WiFi in public areas. There's free parking, as well as a free airport shuttle at scheduled times. The front desk has multilingual staff on hand 24/7 to help with luggage storage, dry cleaning/laundry, and concierge services. Additional amenities include a meeting room, a business center, and a seasonal outdoor pool.
The entrance at first looked ok but when we got our bags and went to get on the elevator the surrounding area was filthy. Carpet looked like it hadn’t been vacuumed or cleaned in a long time. Room smelled musty. The beds were clean is about all I can say for the room. Yoel rack was falling off the wall. Very disappointed ☹️
The room was filthy I was disturbed the whole night from party people , gunshots I called front desk and they did nothing I told them how nasty there room was they didn’t even offer a different room or anything.
You can absolutely rest assured that your voice is important to us and that our staff and management are truly sincere in our promise to improve upon the security measures taken to ensure the safety of guest property. I assure you that we take your comfort and safety seriously, and we are addressing your comments with staff to ensure that no similar instance occurs in the future. We hope you'll return someday to see how we're improving.
This is an older property. The carpet in our room was badly stained. The bathroom is small, but the shower was hot. It’s right next door to a Waffle House which is open 24/7. There was traffic and noise all night long. It is very close to the airport and the beds seemed clean. It’s not very expensive, but you get what you pay for.
Thank you for letting us know about the inconveniences that you encountered during your recent stay at our hotel. It is disheartening to learn that you did not enjoy your stay and that the room was not properly and thoroughly cleaned and maintained according to the high standards of our housekeeping and maintenance staff. Thank you so much for taking the time to share and to give us the opportunity to address this error and make things right.
Good place to stay for an airport trip. COVID has limited restaurant options in the area.
We are continuously improving upon our services and accommodations and want to thank you very much for your comments about our area. On behalf of our entire staff, we thank you for choosing to stay with us and we hope you will give us a chance to serve you again.
Where does one start with a review of this hotel? (1) The front desk staff didn't seem to know what to do; I asked for a first floor room (1-in training was searching; 2-said there was none available; 3-said they hadn't gotten the list back of what rooms where now cleaned and available for a new customer--advising that the list was due back to them an hour earlier). (2) You pay for what you get (a fairly good bed, otherwise the carpeting (in the room and outside the room, hallways, stairwells, etc.) looks like it needed to be replaced a decade ago (it's stained, needed to be vacuumed and shampooed--absolutely gross). (3) A long, presumably female's hair was found on the shower wall when I went to use it for the first time. In short, this facility gives Ramada a bad name and I won't be back.
Thank you for your feedback! I´m sorry our property did not live up to your expectations of hospitality and comfort. I wish that your expectations had been exceeded in convenience and quality amenities. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area.
Decent room, A/C kept turning off an on so the room never reached a decent temperature, and there was a light right outside my room window that made it look like daylight during the night.
Your review and rating are greatly appreciated; though it is very disappointing to learn of the bad impressions we made with the issues with the AC. I would like to apologize for not exceeding your expectations as your satisfaction is important to us. Your feedback will help us improve as we are continuously looking for ways to provide the best experience possible. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience and change your perception of our hotel.
Quiet area, comfy beds, good price. Nice that they served breakfast and the deposit wasn’t unreasonable.
Thank you for taking the time to share your comments regarding our area and breakfast. We hope you will return so that we can provide you an even superior experience.
I got three rooms for our family. Room 1 looked like the door was previously pried open. It was very wiggly and had marks on the door. Family member ended up not staying in there. Tried calling the front desk from Room 2 and the phones did not work. Room number 3 lights in bathroom did not work we had to go to bathroom and take shower in the sark with cell phone flashlights. We pulled down blankets and the sheets did not look very clean. This has by far been the worst hotel I have ever stayed in.
Thank you for reviewing your stay. We strive to deliver a superior guest experience, but it seems like your time with us did not meet your expectations. We apologize for any shortcoming that you may have encountered during your visit, and we would like to know more about how we can make your next stay with us enjoyable. Your experience is important to us, and we hope to redeem ourselves with you, should you choose to stay with us again. I do hope you'll return and let us show you a far better experience.
Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. We hope to have the chance to serve you again on your next visit.
We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.
Please accept our sincerest apologies for the housekeeping issues that you encountered during your stay in our hotel. Our housekeeping staff is held to a very high standard and we appreciate that you've informed us of a need to address housekeeping policies and procedures. We hope to someday see you again and completely transform your view of our service and hospitality.