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Recent guest reviews

The property looks nice. however there are people that walk through the parking lot which is concerning. But the Staff are always watching the property.

Rooms had so much damage, locks didn’t work.

N/a

Poor remodeling, hot water wasn’t available until a while after turned on, tub was clogged until I suctioned it quite a bit to let the water go down, restroom light had to remain on the entire night, heater/air conditioner filter lid wouldn’t stay closed, the “wood flooring” in the restroom was so poorly placed, leaving water to seep on the floor and under causing it to lift. The lack of carpet in the room cause it to be loud and able to hear others In different rooms very easily. Parking isn’t even monitored by surveillance.

good price and clean but breakfast area need napkin.

The staff is great here will help you with anything you need.

Was woken up at 5am to a power drill being used next door to my room while they installed a new bathtub and toilet in the next door room. Ridiculous because it was so loud my boyfriend and I couldn’t sleep after being on the road 10 hoursp

Kids loved the pool. Great price for the pool and updated style. Some rooms/areas are still being updated, but overall great experience. Close to lots of activities and food in the area as well.

Candelaria Boulevard Northeast Albuquerque NM

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Spa
  • Outdoor pool

Located in Northeast Heights, SureStay Hotel by Best Western Albuquerque Midtown is within a few miles (5 km) of popular sights such as University of New Mexico and Indian Pueblo Cultural Center. This 83-room hotel has a full-service spa, an outdoor pool, and free in-room WiFi.


Rooms

All 83 air-conditioned rooms feature microwaves, refrigerators, and free local calls. Guests can expect to find free WiFi and 32-inch flat-screen TVs with satellite channels and pay movies. Bathrooms offer hydromassage showers and free toiletries. Other amenities include safes, ironing boards, and desks.


Property features

Guests staying at SureStay Hotel by Best Western Albuquerque Midtown enjoy access to a full-service spa, an outdoor pool, and free WiFi in public areas. If you decide to drive, there's free parking. The front desk is staffed 24/7 to help secure valuables, and answer any questions about the accommodations. Other amenities at this spa hotel include a spa tub, a business center, and coffee/tea in a common area.

Room options

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

2 Queen Beds | Sleeps 4

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

1 King Bed | Sleeps 2

Standard Room, 1 King Bed, Accessible, Bathtub

1 King Bed | Sleeps 2

Standard Room, 1 King Bed with Sofa bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Guest reviews for SureStay Hotel by Best Western Albuquerque Midtown

Everyone (3) Couples (2) Family (6)
5
Partner Couples

The property looks nice. however there are people that walk through the parking lot which is concerning. But the Staff are always watching the property.

By on Oct 14, 2021

Review comment responded on Oct 20, 2021

On behalf of our entire staff - thank you for the wonderful rating. We look forward to your next visit!

3
Everyone

By on Aug 26, 2021

Review comment responded on Nov 24, 2021

Thank you for taking the time to give us your feedback, it is wonderful to hear that you enjoyed your stay and that you have rated our hospitality. Your ratings are appreciated, and we hope to have you back again during your next visit to the area!, we thank you for your business and for rating your experience.

2
Friends

Rooms had so much damage, locks didn’t work.

By on Jul 25, 2021

Review comment responded on Jul 26, 2021

Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us and for that reason we are incredibly sorry that we missed the mark. We hope to earn your business on future travels so that you can see our continuous improvement. We hope to see you soon again and thank you for staying with us.

5
Family

N/a

By on Jun 24, 2021

Review comment responded on Jun 24, 2021

To see that we were able to provide our guest with such a wonderful experience is the highest compliment we can receive. Thank you so much for sharing!

4
Everyone

By on Apr 15, 2021

Review comment responded on Apr 26, 2021

We have high standards of hospitality and service and are always improving. We hope to see you again very soon!,

3
Everyone

By on Sep 25, 2020

Review comment responded on Sep 26, 2020

Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

2
Friends Family

Poor remodeling, hot water wasn’t available until a while after turned on, tub was clogged until I suctioned it quite a bit to let the water go down, restroom light had to remain on the entire night, heater/air conditioner filter lid wouldn’t stay closed, the “wood flooring” in the restroom was so poorly placed, leaving water to seep on the floor and under causing it to lift. The lack of carpet in the room cause it to be loud and able to hear others In different rooms very easily. Parking isn’t even monitored by surveillance.

By , from Seattle on Mar 1, 2020

Review comment responded on Mar 2, 2020

We value your feedback and suggestions for improvement as these comments help us to improve upon the guest experience at our hotel. We regret discovering that you weren't thoroughly impressed with us during your most recent stay. It is our ultimate goal to give each guest the best value and most comfortable and convenient experience at the most affordable rate. Thank you so much for bringing this matter to our attention.

4
Family

good price and clean but breakfast area need napkin.

By on Feb 2, 2020

Review comment responded on Feb 2, 2020

Your feedback will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional guest experience. Thank you for sharing with us about our area and also our breakfast. Please consider staying with us again so that we can have the opportunity to provide you with an even superior experience.

5
Family Family with small children

The staff is great here will help you with anything you need.

By on Jan 11, 2020

Review comment responded on Jan 12, 2020

It is such a compliment to receive such a wonderful rating. Thank you for taking the time to share about your experience with us and we hope to see you again very soon.

1
Partner Couples Family

Was woken up at 5am to a power drill being used next door to my room while they installed a new bathtub and toilet in the next door room. Ridiculous because it was so loud my boyfriend and I couldn’t sleep after being on the road 10 hoursp

By on Nov 12, 2019

Review comment responded on Nov 12, 2019

We can't thank you enough for sharing your feedback with regards to our room and also our toilet. We hope to see you again and that you will be truly impressed with our continued improvements.

SureStay Hotel by Best Western Albuquerque Midtown

1635 Candelaria Boulevard Northeast, Albuquerque, NM 87107
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