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Recent guest reviews

was reserved for a mountain view then was told there where no more available. No tub and shower was cold. Could have least got hot water.

Booked a king size bed was told by hotel they didn’t have any king beds available at check in. Said since orbitz was a third party booking agent that you had made the mistake in us not getting king size bed.

The room was nice and clean. You could hear everything in the hallway. Staff was ok. There is a lot do do. Breakfast was good. Probably wont spend the money to stay here again.

Fast and easy check in. Friendly staff. Clean hotel.

Great customer service. Everyone was so friendly. The only thing i didnot like was the smell of cigarettes coming from the casino

Santa Ana Hotel is very clean and the staff is extremely kind. I felt very special when walking through the entrance.

The beds were comfortable, the pool area was so nice and relaxing, the staff was great. The only thing I would have to mention is that we called for a late checkout in the morning and were denied because they had hit their limit. They told us we had to let them know upon check in if we needed a late checkout, but we didn't know we would be needing it at that time. Maybe just a heads up to mention when booking a room. Overall, great place for a staycation with my husband and kids!

Close to home, very quiet room never heard the heater come on.

Everything was great. However, coffee and tea variety was lacking..

There was nothing in the room (printed) to show where all the activities were located in the hotel, or nearby activities

very clean and the staff was very friendly and helpful

Great service and the pool was fun would stay there again

Excellent location, beautiful views. Great staff. Very clean, great continental breakfast.

Enjoyed the casino, food was good and the room was clean and modern.

Excellent! Clean rooms, friendly staff. Good restaurants.

Jemez Canyon Dam Rd Bernalillo NM

Hotel highlights

  • Steps from Santa Ana Star Casino
  • Free WiFi in rooms and public areas
  • Free uncovered self parking
  • Onsite dining

Santa Ana Star Casino Hotel - Adult Only places you next to Santa Ana Star Casino and a short stroll from other popular sights like Santa Ana Golf Club. This 204-room, 3-star hotel welcomes guests with a restaurant, free in-room WiFi, and free self parking.


Dining

Enjoy a bite to eat at Choices Food Court, the hotel's onsite restaurant.


Rooms

All 204 air-conditioned rooms provide coffee makers, free local calls, and free bottled water. 49-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer free toiletries, and pillowtop beds with premium bedding and down comforters ensure a restful night. Safes, ironing boards, and desks are other standard amenities. Housekeeping is available on request.


Property features

Guests of Santa Ana Star Casino Hotel - Adult Only enjoy access to free WiFi in public areas, conference space, and a business center. If you drive, put free parking to good use. Front-desk staff are standing by 24/7 to assist with any requests. Other amenities at this adults-only hotel include express check-out, a gift shop, and a vending machine.

Room options

Luxury Room, 1 King Bed (NM residents only)

1 King Bed | Sleeps 2

Luxury Room, 2 Queen Beds (Mountain or Golf Course View) - NM residents only

2 Queen Beds | Sleeps 4

Luxury Room, 2 Queen Beds (NM residents only)

2 Queen Beds | Sleeps 4

Luxury Room, 2 Queen Beds, Accessible (NM residents only)

2 Queen Beds | Sleeps 4

Guest reviews for Santa Ana Star Casino Hotel - Adult Only

Everyone (46) Couples (17) Family (38)
2
Everyone

was reserved for a mountain view then was told there where no more available. No tub and shower was cold. Could have least got hot water.

By on Mar 3, 2020

Review comment responded on Mar 3, 2020

I apologize for some of the issues you experienced during your stay. We hope you give us another chance and we will do our best make the next visit better than the last one. Thank you for sharing this feedback and choosing to stay with us.

4
Everyone

Booked a king size bed was told by hotel they didn’t have any king beds available at check in. Said since orbitz was a third party booking agent that you had made the mistake in us not getting king size bed.

By on Mar 1, 2020

Review comment responded on Mar 1, 2020

I apologize for some of the issues you experienced during your stay. We hope you give us another chance and we will do our best make the next visit better than the last one. Thank you for sharing this feedback and choosing to stay with us.

4
Partner Couples

The room was nice and clean. You could hear everything in the hallway. Staff was ok. There is a lot do do. Breakfast was good. Probably wont spend the money to stay here again.

By on Feb 28, 2020

Review comment responded on Mar 1, 2020

Thank you for your review and for choosing our hotel. I am happy that you enjoyed your stay and looking forward to having you again as a guest in our hotel.

5
Everyone

By on Feb 16, 2020

Review comment responded on Feb 16, 2020

Dear Guest, Thank you for your review and for choosing our hotel. I am happy that you enjoyed your stay and looking forward to having you again as a guest in our hotel.

5
Partner Couples

Fast and easy check in. Friendly staff. Clean hotel.

By on Feb 11, 2020

Review comment responded on Feb 11, 2020

Thank you for your review and for choosing our hotel. I am happy that you enjoyed your stay and looking forward to having you again as a guest in our hotel.

5
Family with small children Partner Couples

Great customer service. Everyone was so friendly. The only thing i didnot like was the smell of cigarettes coming from the casino

By on Feb 9, 2020

Review comment responded on Feb 10, 2020

Thank you for your review and for choosing our hotel. I am happy that you enjoyed your stay and looking forward to having you again as a guest in our hotel.

5
Partner Couples

Santa Ana Hotel is very clean and the staff is extremely kind. I felt very special when walking through the entrance.

By on Feb 6, 2020

Review comment responded on Feb 7, 2020

Dear Guest, Thank you for taking the time to review your stay with us. I am very happy to hear that our staff made you feel at home. This is really one of the things that we try to maintain in our hotel. Hoping to see you again soon.

4
Family with small children Partner Couples

The beds were comfortable, the pool area was so nice and relaxing, the staff was great. The only thing I would have to mention is that we called for a late checkout in the morning and were denied because they had hit their limit. They told us we had to let them know upon check in if we needed a late checkout, but we didn't know we would be needing it at that time. Maybe just a heads up to mention when booking a room. Overall, great place for a staycation with my husband and kids!

By on Feb 6, 2020

Review comment responded on Feb 7, 2020

Dear Guest, Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay is just around the corner. Call us if there is anything we can help you with.

5
Partner Couples

Close to home, very quiet room never heard the heater come on.

By on Feb 1, 2020

Review comment responded on Feb 1, 2020

Dear Guest, Thank you for your review and for choosing our hotel. I am happy that you enjoyed your stay and looking forward to having you again as a guest in our hotel.

5
Partner Couples Family

Everything was great. However, coffee and tea variety was lacking..

By on Jan 26, 2020

Review comment responded on Jan 26, 2020

Dear Guest, Thank you for taking the time to review your stay with us. I am very happy to hear that our staff made you feel at home. This is really one of the things that we try to maintain in our hotel. Hoping to see you again soon.

Santa Ana Star Casino Hotel - Adult Only

54 Jemez Canyon Dam Rd, Bernalillo, NM 87004
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