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Recent guest reviews

Wonderful customer service from check in to check out! Lovely suite, great food and exceptional customer service.

Beautiful place—great location—the view was excellent

Excellent restful, clean, good breakfast and great customer service hotel! Cant wait to stay here again.

My first time visit at Santa Ana Casino very pleased. Staff was so friendly and helpful, the restaurant and lounge perfect will definently stay there again.

There is adequate free parking, breakfast is included with the room and the front desk staff is stellar. The shuttle service is *not* available as the front desk indicated, though. I arranged for a morning shuttle to Hyatt Tamaya and no one came. The shuttle that was there told me that it was first-come first-served and that you could not pre-arrange. The rightnhand needs to know what the left hand is doing. The first floor area where breakfast is held, stinks from the cigarette smoking that is allowed in the casino. Great !ocation for seeing sites in/around Santa Fe and Taos.

The property is beautiful and clean. The only drawback was was we stayed on a weeknight and everything within the casino closed before or around 9pm.

Lacked information regarding hotel restaurants, etc in the room; no tv info in room ... wanted to catch game but couldn’t find channel info.

Beautiful property, clean modern rooms, professional and attentive staff.

Efficient and friendly staff. Clean, well accommodated facility. Reasonable prices. Convenient location.

Very nice property very clean comfortable rooms the cons: A lot of the stores shops pool bar etc. are seldom open . The hotel does not allow you to bring any outside alcohol into your room during your stay unless purchased at the gift shop which was closed. To get to the restaurants you are forced to walk through Smokey gaming areas. It’s a great place to stay if you’re there specifically for gaming and only drinking alcoholic beverages in their designated spots that are purchased from the facility. We did love the pool area and the two hot tubs very nice. And again it was very very clean.

Really nice hotel, beautiful lobby, great rooms and very helpful staff. Unfortunately, to get to restaurants, you have to walk through the smoking area of the casino. I wish they planned the design to have the smoking area separated from the rest of the hotel instead of the other way around.

I would stay there again.. A nice location not too far from Interstate 25..

Staff is friendly. Check in is always a breeze. Beds are very comfortable!

Efficient staff, clean comfortable facilities, nice variety of eating establishments

Highly recommend! It’s such a good experience! You must try.

Jemez Canyon Dam Rd Bernalillo NM

Hotel highlights

  • Steps from Santa Ana Star Casino
  • Free continental breakfast
  • Free WiFi in rooms and public areas
  • Free valet parking

Santa Ana Star Casino Hotel places you next to Santa Ana Star Casino and a short stroll from other popular sights like Santa Ana Golf Club. This 204-room, 3-star hotel welcomes guests with 5 restaurants, an indoor pool, and free in-room WiFi.


Dining

Start your day off right with a free continental breakfast, served each morning from 7 AM to 11 AM. Relish the American cuisine at Cantina Rio, one of 5 onsite restaurants.


Rooms

All 204 air-conditioned rooms feature coffee makers, free local calls, and free bottled water. 49-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Pillowtop beds sport premium bedding and down comforters, and bathrooms offer hair dryers and free toiletries. Other standard amenities include safes, ironing boards, and desks.


Property features

Guests staying at Santa Ana Star Casino Hotel enjoy an indoor pool, a fitness center, and 2 spa tubs. There's free valet parking if you drive. The 24-hour front desk has staff standing by to help with dry cleaning/laundry and luggage storage. Additional amenities include free WiFi in public areas, conference space, and a business center.

Room options

Luxury Room, 2 Queen Beds

Queen 2 | Sleeps 4

Luxury Room, 1 King Bed (Mountain or Golf Course View)

King 1 | Sleeps 2

Luxury Room, 2 Queen Beds, Accessible

Queen 2 | Sleeps 4

Luxury Room, 2 Queen Beds (Mountain or Golf Course View)

Queen 2 | Sleeps 4

Guest reviews for Santa Ana Star Casino Hotel

Everyone (36) Couples (9) Family (30)
5
Families

Wonderful customer service from check in to check out! Lovely suite, great food and exceptional customer service.

By on Oct 14, 2019

Review comment responded on Oct 14, 2019

Dear Guest, Thank you for your review and for choosing our hotel. I am happy that you enjoyed your stay and looking forward to having you again as a guest in our hotel.

4
Families

Beautiful place—great location—the view was excellent

By on Oct 7, 2019

Review comment responded on Oct 8, 2019

Dear Guest, Thank you for your review and for choosing our hotel. I am happy that you enjoyed your stay and looking forward to having you again as a guest in our hotel.

5
Business Business Travelers

Excellent restful, clean, good breakfast and great customer service hotel! Cant wait to stay here again.

By on Oct 3, 2019

Review comment responded on Oct 4, 2019

Thank you for your review and for choosing our hotel. I am happy that you enjoyed your stay and looking forward to having you again as a guest in our hotel.

5
Everyone

By on Sep 30, 2019

Review comment responded on Oct 2, 2019

Dear Guest, Thank you for your review and for choosing our hotel. I am happy that you enjoyed your stay and looking forward to having you again as a guest in our hotel.

5
Families

My first time visit at Santa Ana Casino very pleased. Staff was so friendly and helpful, the restaurant and lounge perfect will definently stay there again.

By on Sep 25, 2019

Review comment responded on Sep 25, 2019

Dear Guest, I appreciate your positive feedback about our hotel. We do take pride in catering to our guests needs the best way we can. If you’re traveling to our area again soon, we would love to be your home away from home. Shawnee Civiello Front Office Shift Manager Ex.2000 Santa Ana Star Casino Hotel

5
Partner Couples

There is adequate free parking, breakfast is included with the room and the front desk staff is stellar. The shuttle service is *not* available as the front desk indicated, though. I arranged for a morning shuttle to Hyatt Tamaya and no one came. The shuttle that was there told me that it was first-come first-served and that you could not pre-arrange. The rightnhand needs to know what the left hand is doing. The first floor area where breakfast is held, stinks from the cigarette smoking that is allowed in the casino. Great !ocation for seeing sites in/around Santa Fe and Taos.

By , from Decatur, Ga on Sep 21, 2019

Review comment responded on Sep 21, 2019

Dear Guest, Thank you for your comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay is just around the corner. Call us if there is anything we can help you with.

5
Family with small children Families

The property is beautiful and clean. The only drawback was was we stayed on a weeknight and everything within the casino closed before or around 9pm.

By on Sep 20, 2019

Review comment responded on Sep 20, 2019

Thank you for your review and for choosing our hotel. I am happy that you enjoyed your stay and looking forward to having you again as a guest in our hotel.

5
Everyone

By on Sep 9, 2019

Review comment responded on Sep 9, 2019

Dear Guest, Thank you for your review and for choosing our hotel. I am happy that you enjoyed your stay and looking forward to having you again as a guest in our hotel.

5
Everyone

By on Sep 8, 2019

Review comment responded on Sep 8, 2019

Thank you for your review and for choosing our hotel. I am happy that you enjoyed your stay and looking forward to having you again as a guest in our hotel.

4
Partner Couples Families

Lacked information regarding hotel restaurants, etc in the room; no tv info in room ... wanted to catch game but couldn’t find channel info.

By on Sep 6, 2019

Review comment responded on Sep 6, 2019

Dear Guest, Thank you for you review and your feedback. I do apologize for the inconveniences you experienced here at our hotel. I will be addressing this personally with my staff to better our services.

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