Clean nice hotel, only downfall was the bathtub didn't drain well when you showered. Overall I would stay here again
The hotel staff were excellent, the room cleanliness and service was awesome. The breakfast was great! There were only a couple of problems. The first was that we had a family next door with one of the doors in between and the children kept trying to open the door. The family was very nice, but extremely loud. I wish they would try to put families next to other families. Difficult to sleep. The only other thing was the shower hand held sprayer would not stay up. We enjoyed the stay and the location being so close to Balloon Fiesta Park. I can't say enough about how terrific the staff was there.
The room was nice just muggy and warm... the staff was friendly and the breakfast was delicious my girls were happy
There were dead bugs in the light fixtures, walls were very thin and you could literally hear everything happening completely around you. There was some damages to the room previously and they were repaired poorly. Room had a terrible smell and they were trying to mask the smell with like a citrus air freshener. The room was very hot and when the air was on it made the smell worse and it wouldn't even cool the room.
Enjoyed our stay and will definitely stay at this hotel again when we come back.
I loved staying at this hotel. It was centrally located to all the activities I wanted to do around Albuquerque and Santa Fe. My room was large, and both it and the common areas were clean and stylishly up-dated. The staff was friendly and helpful. I arrived well before my check-in time and my room was not yet ready. I was able to leave my luggage at the hotel and go about my planned activities. When I advised Michael, the front desk staff, that I would not likely return until 9:00 p.m., he planned to have my luggage delivered to my room and told me I would simply need to come by the front desk to pick up my key. When I returned to the hotel, the new front desk staff member, Jorie, had taken my luggage up to my room and had my key ready for me. These guys went out of their way to give me an excellent experience at their hotel. I couldn't recommend a better place to stay if you are traveling in the Abuquerque/Santa Fe area.
We were in town for the balloon fest. The hotel was in a good location. Good restaurants around the hotel.
Wanted to call out their free breakfast. Usually these are pretty bad but the staff there clearly showed extra care in preparing everything. Great selection of hot and cold items.
Hotel charged me the total for my stay in addition to having been charged by Your company. Claimed to have withdrawn the charges the day after I left, however it took 3 phone calls to the hotel and two to my bank to correct the error and get overdraft fees waived that we're incurred due to this error.
Disappointed....when you pay 120.00 for a room you expect better than what I got. No microwave, no refrigerator...jut barely ok beds...breakfast was just ok, normal for motels. I was there for two nights and upon returning for my second night...I had to call the front desk for towels and fresh coffee supplies...that should not happen!! I won't return.
check in was very smooth. I liked that they offered local newspaper. Breakfast items were fresh. I think there could have been more fresh fruit selection besides the over ripened bananas. Over all, the hotel was very nice, comfortable, and a safe destination for the night.
Room carpet not vacuumed while there Over all hotel very clean for New Mexico Pool and hot tub got cool on Sunday afternoon Staff helpful Strange location in that have to go thru Super 8 to get to lodge until you learn back entrance Rooms rather small with unusable easy chair because of room size
overnight from Kerrville TX to Moab UT. Great place and extremely comfy beds. Slept great. Coffee too weak for my taste.
Very nice, clean, friendly, and reasonable price.
Holiday Inn Express Bernalillo places you within 2 miles (3 km) of Santa Ana Star Casino and Coronado Historic Site. This 70-room hotel welcomes guests with conveniences like free breakfast, an indoor pool, and a 24-hour fitness center.
Free buffet breakfast is served on weekdays from 6 AM to 9:30 AM and on weekends from 6:30 AM to 10 AM.
The 70 rooms have an array of amenities, including microwaves, refrigerators, and coffee makers. Guests can expect free WiFi and 37-inch LED TVs with satellite channels. Bathrooms have hair dryers and free toiletries. Free newspapers, free local calls, and ironing boards are also standard.
Guests of Holiday Inn Express Bernalillo have access to an indoor pool, a 24-hour fitness center, and a spa tub. Free parking is available if you drive. The 24-hour front desk has multilingual staff ready to help with dry cleaning or laundry, and answer any questions about the area. Additional amenities include free WiFi in public areas, a meeting room, and a 24-hour business center.
We apologize we were not able to give your preferences and expectations the service that we hope to provide. Our front desk takes great pride in customer satisfaction, therefore any problems that arise, we try to the best of our ability to solve in an efficient and timely manner. Once again thank you for your review, as your review is very critical to our team to make the necessary changes. Thank you. Best Regards, Holly FOM
Clean nice hotel, only downfall was the bathtub didn't drain well when you showered. Overall I would stay here again
Thank you for your survey. I'm so thankful for you sharing the experience with our hotel. I'm happy to know you had a good clean experience. We will certainly start on all drains and make sure they are draining efficiently. I'm grateful that you see our hotel as a property that you would return to. We welcome you back at your earliest convivence. Best regards, Larry Morinia Jr. General Manager Holiday Inn Express ABQ N- Bernalillo
Thank you for your 5/5 rating of our hotel. We as a staff are beyond grateful that we were able to provide you a stay that was worthy of such high praise. Please don't hesitate to stop back in the next time you're in the area. Kind regards, Larry Morinia Jr. General Manager Holiday Inn Express ABQ N- Bernalillo
Good morning, Thank you for your 5 star rating. We are glad you enjoyed your experience with us, and hope you come back to visit us again. Kind regards, Larry Morinia Jr. General Manager Holiday Inn Express ABQ N- Bernalillo
Thank you for your 5 star rating. It is our only ambition is to provide a 5 star service for our guest and I'm happy we accomplished this during your stay. We hope to have you back in the near future. Best regards, Larry Morinia Jr. General Manager Holiday Inn Express ABQ N- Bernalillo
The hotel staff were excellent, the room cleanliness and service was awesome. The breakfast was great! There were only a couple of problems. The first was that we had a family next door with one of the doors in between and the children kept trying to open the door. The family was very nice, but extremely loud. I wish they would try to put families next to other families. Difficult to sleep. The only other thing was the shower hand held sprayer would not stay up. We enjoyed the stay and the location being so close to Balloon Fiesta Park. I can't say enough about how terrific the staff was there.
LA, Thank you so much for your review of our hotel. I’m happy to see you enjoyed your stay with us. It’s something our team takes great pride in. We value your feedback and we will continue to implement different things to maximize our overall guest experience. We hope you will visit us again. Kind Regards, Larry Morinia Jr. General Manager Holiday Inn Express Albuquerque N- Bernalillo
The room was nice just muggy and warm... the staff was friendly and the breakfast was delicious my girls were happy
I'm thankful that you've taken the time to give us a review. All though we didn't meet your total expectations, I can say without question the next time you come to our property we will make sure to go above and beyond to earn your 5 star rating. Larry Morinia Jr. General Manager Holiday Inn Express ABQ N- Bernalillo
There were dead bugs in the light fixtures, walls were very thin and you could literally hear everything happening completely around you. There was some damages to the room previously and they were repaired poorly. Room had a terrible smell and they were trying to mask the smell with like a citrus air freshener. The room was very hot and when the air was on it made the smell worse and it wouldn't even cool the room.
Enjoyed our stay and will definitely stay at this hotel again when we come back.
We appreciate you taking the time to rate your stay with us. We are sorry we did not meet all your expectations, but please do stop by and stay with us. If your stay is not up to your expectations, please notify us immediately so we are able to get on it as soon as possible.