Jeanette was awesome. She was very accomodating and a wealth of information about local things to do.
Up and above my expectations. From check in to check out. Comfy bed, good water pressure, breakfast delicious! Very clean! Will stay again!
Rooms clean & comfortable bed
The bathroom was pretty dirty. The towels had stains. The room had patched and an unpainted wall. The curtains were not blackout. The alarm clock was not checked by the housekeeper from the previous stay and went off at 3:45Am. The nightstand light was burned out. The staff was friendly but I would not recommend staying here.
This property was convenient, clean and comfortable. I plan to stay there when I visit the area again.
Exceptionally helpful & friendly staff. Very clean.
Clean nice hotel, only downfall was the bathtub didn't drain well when you showered. Overall I would stay here again
The hotel staff were excellent, the room cleanliness and service was awesome. The breakfast was great! There were only a couple of problems. The first was that we had a family next door with one of the doors in between and the children kept trying to open the door. The family was very nice, but extremely loud. I wish they would try to put families next to other families. Difficult to sleep. The only other thing was the shower hand held sprayer would not stay up. We enjoyed the stay and the location being so close to Balloon Fiesta Park. I can't say enough about how terrific the staff was there.
The room was nice just muggy and warm... the staff was friendly and the breakfast was delicious my girls were happy
There were dead bugs in the light fixtures, walls were very thin and you could literally hear everything happening completely around you. There was some damages to the room previously and they were repaired poorly. Room had a terrible smell and they were trying to mask the smell with like a citrus air freshener. The room was very hot and when the air was on it made the smell worse and it wouldn't even cool the room.
Enjoyed our stay and will definitely stay at this hotel again when we come back.
I loved staying at this hotel. It was centrally located to all the activities I wanted to do around Albuquerque and Santa Fe. My room was large, and both it and the common areas were clean and stylishly up-dated. The staff was friendly and helpful. I arrived well before my check-in time and my room was not yet ready. I was able to leave my luggage at the hotel and go about my planned activities. When I advised Michael, the front desk staff, that I would not likely return until 9:00 p.m., he planned to have my luggage delivered to my room and told me I would simply need to come by the front desk to pick up my key. When I returned to the hotel, the new front desk staff member, Jorie, had taken my luggage up to my room and had my key ready for me. These guys went out of their way to give me an excellent experience at their hotel. I couldn't recommend a better place to stay if you are traveling in the Abuquerque/Santa Fe area.
We were in town for the balloon fest. The hotel was in a good location. Good restaurants around the hotel.
Located within 2 miles (3 km) of Coronado Historic Site, Holiday Inn Express Bernalillo, an IHG Hotel is within 3 miles (5 km) of Santa Ana Golf Club. This 70-room hotel welcomes guests with conveniences like free breakfast, an indoor pool, and a 24-hour gym.
Free buffet breakfast is served on weekdays from 6 AM to 9:30 AM and on weekends from 6:30 AM to 10 AM.
The 70 rooms have an array of amenities, including microwaves, refrigerators, and coffee makers. Guests can expect free WiFi and 37-inch LED TVs with satellite channels. Bathrooms have hair dryers and free toiletries. Free newspapers, free local calls, and ironing boards are also standard.
Guests of Holiday Inn Express Bernalillo, an IHG Hotel have access to an indoor pool, a 24-hour gym, and free WiFi in public areas. Free parking is available if you drive. The front desk has multilingual staff standing by 24 hours a day to assist with securing valuables and dry cleaning/laundry. Additional amenities include a spa tub, a 24-hour business center, and a meeting room.
Jeanette was awesome. She was very accomodating and a wealth of information about local things to do.
Up and above my expectations. From check in to check out. Comfy bed, good water pressure, breakfast delicious! Very clean! Will stay again!
David, I can’t begin to tell you how much we enjoyed reading this fantastic review. It is so rewarding to hear that we were able to provide a wonderful experience earning your perfect 5 star rating. Thank you so much for recognizing our staff and complementing them from check in to check out, as well as the comfortable beds, cleanliness, and breakfast. The ultimate compliment is your recommendation of our hotel and your returned business. Our team will be waiting for your next return. Warm regards, Larry Morinia Jr. General Manager Holiday Inn Express Albuquerque N- Bernalillo
Rooms clean & comfortable bed
Susan, Thank you for your kind comments and for rating our hotel so highly. We are so happy to hear from you and to learn that we were able to give you a pleasant, comfortable and convenient experience. Thank you for complimenting the beds as well. We look forward to serving you again. Warm regards, Larry Morinia Jr. General Manager Holiday Inn Express Albuquerque N- Bernalillo
The bathroom was pretty dirty. The towels had stains. The room had patched and an unpainted wall. The curtains were not blackout. The alarm clock was not checked by the housekeeper from the previous stay and went off at 3:45Am. The nightstand light was burned out. The staff was friendly but I would not recommend staying here.
I want to start off giving my sincerest apology. I never want to read feedback where our guest experience is less than stellar. We pride ourselves on our impeccable customer service. Making sure all guests' are satisfied will always be our number one goal. We will use this as a source of improvement and hope you come again to see our changes put into effect. Best Regards, Larry Morinia Jr. General Manager Holiday Inn Express Albuquerque N- Bernalillo
Thank you your feedback regarding your recent stay. I do want to apologize for not meeting your expectations. We strive to give 5 star service to every guest and it's a little disheartening to read that we didn't accomplish this during your stay. Rest assured we will reevaluate a few things to alleviate these type of guest stays. We value your comments and welcome the opportunity to serve you again. Warm regards, Larry Morinia Jr. General Manager Holiday Inn Express Albuquerque N- Bernalillo
This property was convenient, clean and comfortable. I plan to stay there when I visit the area again.
Thank you for your kind comments and for rating our hotel so highly. We are so happy to hear from you and to learn that we were able to give you a clean, comfortable and convenient experience. Thank you for also sharing the fact that we are a hotel that you would gladly return to, it means everything. We look forward to serving you again. Warm regards, Larry Morinia Jr. General Manager Holiday Inn Express Albuquerque N- Bernalillo
Exceptionally helpful & friendly staff. Very clean.
Thank you for sharing your perspective of our hotel’s accommodations and services! Our ultimate ambition is to provide the best guest experience, and we are thrilled to learn that we have succeeded. We hope you’re looking forward to your next stay as much as we are! Well wishes, Larry Morinia Jr. General Manager Holiday Inn Express Albuquerque N- Bernalillo
We appreciate you taking the time to rate your stay with us. We are sorry we did not meet all your expectations, but please do stop by and stay with us. If your stay is not up to your expectations, please notify us immediately so we are able to get on it as soon as possible.
We apologize we were not able to give your preferences and expectations the service that we hope to provide. Our front desk takes great pride in customer satisfaction, therefore any problems that arise, we try to the best of our ability to solve in an efficient and timely manner. Once again thank you for your review, as your review is very critical to our team to make the necessary changes. Thank you. Best Regards, Holly FOM
Clean nice hotel, only downfall was the bathtub didn't drain well when you showered. Overall I would stay here again
Thank you for your survey. I'm so thankful for you sharing the experience with our hotel. I'm happy to know you had a good clean experience. We will certainly start on all drains and make sure they are draining efficiently. I'm grateful that you see our hotel as a property that you would return to. We welcome you back at your earliest convivence. Best regards, Larry Morinia Jr. General Manager Holiday Inn Express ABQ N- Bernalillo
Steve, Thank you so much for your review of our Holiday Inn Express Albuquerque N- Bernalillo. I am pleased to read that you enjoyed your stay with us based on your perfect 5/5 survey. A positive guest experience is something our staff takes great pride in, so we value your feedback. Glad you recognized our staff member Jennette and her friendly demeanor as customer service is of huge importance with our team. We thank you again for sharing your experience. Warm regards, Larry Morinia Jr. General Manager Holiday Inn Express Albuquerque N- Bernalillo