Search Flights From Don Miguel Hidalgo y Costilla Intl. (GDL) To Los Angeles Intl. (LAX)

I’ll get it all what to guys care is money that’s why u guys charge me twice, but I won’t fly any more with frontier or volarís 😔😡😡😡
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I weighted my luggage before arrival. It has always been accurate but the scales at the airport of Guadalajara are inaccurate. I do not trust their "certification seal". My luggage weighted a pound less than the limit and the weight scale at the Guadalajara airport read a kilo over. Is the exact same scale I used and was accurate in LAX. For the "kilo" staff wanted to charge me a whole extra 55lb luggage price, that is ridiculous.

I need somebody to contact me as soon as possible regarding the experience I had during my flight back home to the United states. For starters I suffer from severe anxiety and depression and have been for years. My dog, Barnaby, is my emotional support dog. He is the only thing that helps me stay calm and comforts me in times of distress. I travel with him everywhere I go including work. When I called prior to making my reservations to come back to the US I called your contact number that’s provided on your website and asked for all the requirements needed to travel with Barnaby. I was told I needed a letter from My psychologist stating the need to travel with him and the need to have him on my lap the entire flight, a letter from his vet stating he’s medically cleared to travel with no illnesses, and a copy of his shots including rabies. I was also told there was no fee. The moment I arrived at Guadalajara airport at the Check in desk, the women who helped us was extremely rude and unprofessional. SHe stated I needed a copy of my psychologist medical license and what I provided was supposably not sufficient enough. Nobody ever mentioned a copy of his license nor is it on your website. I took all requirements that were told and I also suggested her call the number on the letter and I was told “that wasn’t her job to do so”. She was extremely unprofessional and even spoke to her colleagues about this matter all while laughing and mocking my mother and myself. She also charged me 4,000 pesos. I have checked online and it says you have a fee of $125 for pets that are NOT emotional support pets. Not only was I over charged but I should have never been charged to begin with. Money isn’t the issue for me or this, my issue is that they did not allow Barnaby out of his crate (which he was zip tied completely shut). My entire trip was extremely difficult for me. I experienced a panic attack on the flight in which none of the attendants cared for. I also have heart issues in which whenever my anxiety acts up i have the possibility of my heart acting up, I have gone in cardiac arrest before. We arrived to la one hr prior to the regular arrival time and while the plane was at a complete stop I experienced another panic attack so I pushed the call for help button and nobody came. While I sat at my chair I looked back to see if a flight attendant was coming, and the attendant looked straight at me and did absolutely nothing. So I proceeded to go to the restroom to try to put water on my face and neck to help my attack. I was immediately told to sit down and not able to get out of my seat. I explained to the attendant I needed to go to the restroom and was rudely interrupted to sit back down. As I did, 3 minutes later a gentleman got up out of his seat to walk back to the restroom, and was not told to sit down! I will never again fly with Aeromexico and I have spoken to an attorney about the necessary steps needed in order to fix the horrible treatment I was received.