$161 Cheap flight deals from Washington (WAS) to Akumal (CUN)

Clean room

Our stay here was amazing! The room was clean and the staff was extremely helpful

Big fan of the staff. Room was great. Couldn’t say enough nice things about this place.

We stayed at the casitas last summer and enjoyed our stay. We stayed at Royal this time and didn’t have as good of an experience. They didn’t tell us where our room was so we had to figure out the wifi and find a map while standing in the heat. Our toilet kept messing up and wouldn’t flush. They fixed it once but that only lasted a few flushes. The bracelet to open my room wouldn’t work. They fixed it but it only worked one time. Luckily my husbands bracelet worked. They didn’t restock the beers in our room. A little of the lunch restaurants were closed. One of the reasons we liked the resort before was the amount of restaurants but it was limited this time. Just all around not the best experience this time.

We have been 7 times for a reason, always excellent service, clean, attentive, food is great, excursions easy to book and are wonderful. You want for nothing here. I honestly have nothing bad to say and already looking at dates for our next visit.

Forget getting dinner reservations. No dinner buffet. Half the 'resort' is nonexistent as renovations are done with no explanation online. It's a 2.5 star hotel with a pool masquerading as a 5 star resort

My experience during check-in was unpleasant., the receptionist, told me I had to pay an additional 7,200 pesos which was $412.00 USD because my daughter (aged 15) was considered an adult. I explained to him that Expedia let me book her as a child If I had to pay more, it would have to be the difference. Thank God, I brought a credit card or that would have been embarrassing or such an inconvenience. I am tired of being overcharged for simply having a US passport. The reason I always book w/Expedia, is because of their specials. I just want the check-in process to be easy and smooth. I am ready to join my vacation. If I did not have the credit card, I would have been left without a place to stay. Later that night, I asked another receptionist, he gave me the same blunt response. contacted Expedia, a rep told me they will get back to me in 72 hours. It was not until check-out that I spoke to Melchor. He refunded me the amount and apologized for the inconvenience. Told me, I got charged for an additional person. It was just my two daughters & I. This was my first time in Cancun and will be back. Thanks to Melchor, this will be our official Cancun resort from now on. Felix, a server from the rest. Las Velas was amazing! We were walking out the resort to explore down the street and he greeted us and told us about some places and how it was a safe area. This towel girl, I forgot her name but she was so kind and always greeted us and made small talk.

Nun a consegui toallas para alberca y de tanto pedirlas hasta se burlaron de mi los emperors. También en la habitacion recogian las toallas sucias y no las remplasaban tenia que solicitors y me las Evian. Vine por las activists infantiles y los seis dias estuvo cerrado la tiralesa y golfito que por reparacion

We stayed at the casitas last summer and enjoyed our stay. We stayed at Royal this time and didn’t have as good of an experience. They didn’t tell us where our room was so we had to figure out the wifi and find a map while standing in the heat. Our toilet kept messing up and wouldn’t flush. They fixed it once but that only lasted a few flushes. The bracelet to open my room wouldn’t work. They fixed it but it only worked one time. Luckily my husbands bracelet worked. They didn’t restock the beers in our room. A little of the lunch restaurants were closed. One of the reasons we liked the resort before was the amount of restaurants but it was limited this time. Just all around not the best experience this time.