$141 Cheap flight deals from Memphis (MEM) to Forest Hills (NYC)

If you pay for breakfast make sure you go down around 730-8am. Tried calling there’s front desk and they never answered. The staff was really nice thought, the bellman and the cleaning staff. There’s a lot of security which is nice makes you feel safer.

Wrong address no instructions

The hotel was clean and well maintained. The staff was professional and extremely helpful. We were very comfortable during our stay and the kids enjoyed it as well. They were very accommodating to hold luggage in a secure room beyond checkout time and accommodated us ahead of checkout time.

Unfortunately, this was one of the most disappointing hotel stays we’ve had. We booked two rooms, but from the moment we arrived there were constant issues: one room was missing the advertised sofa bed, there was no complimentary water despite being told it would be provided, no slippers, an empty shower gel dispenser, a broken bedside lamp, a wardrobe door that wouldn’t close properly, and one of the showers wasn’t working. When I reported the shower, I was told nobody was available to fix it and that I should remind reception the following day. Surely it’s the hotel’s responsibility to follow up on maintenance, not the guest’s. Customer service was very inconsistent. Most staff were friendly and one manager genuinely tried to make things right by waiving the destination fee for the remainder of our stay, which we appreciated. However, a member of staff in the Starbucks café was extremely rude, and another receptionist made a simple request for replacement room keys unnecessarily difficult. The destination fee wasn’t clearly explained, the café prices were incredibly expensive (around $10 for a can of Celsius), and when the destination fee was waived, nobody told us we’d also lose the associated dining credit. The beds were very comfortable, but overall the stay was a constant series of avoidable frustrations. For the price, we expected far better attention to detail and customer service. The experience was poor enough that we cancelled our planned stay at Westin SFrisco