Hampton Inn West Springfield

2.5 star property
Hotel with free breakfast, near Big E

Choose dates to view prices

Photo gallery for Hampton Inn West Springfield

Lobby
Reception
Room, Accessible, Non Smoking | In-room safe, desk, blackout drapes, iron/ironing board
Seasonal outdoor pool
Exterior

Reviews

8.2 out of 10
Very good

Popular amenities

  • Room service
  • Parking available
  • Pool
  • Housekeeping
  • Pet friendly

Explore the area

View in a map
1011 Riverdale St, West Springfield, MA, 01089
  • Big E
    ‪2 min drive‬
  • MGM Springfield
    ‪6 min drive‬
  • Eastern States Exposition
    ‪6 min drive‬
  • Hartford, CT (BDL-Bradley Intl.)
    ‪31 min drive‬

Room options

1 King Bed, Accessible, Non Smoking

8.2 out of 10
Very good
(10 reviews)
  • Sleeps 4
  • 1 King Bed

Standard room

7.8 out of 10
Good
(26 reviews)
  • Sleeps 4
  • 2 Double Beds

Room, Accessible, Non Smoking

9.4 out of 10
Exceptional
(3 reviews)
  • Sleeps 4
  • 2 Double Beds

Room, 1 Queen Bed, Accessible (Roll-In Shower)

8.0 out of 10
Very good
(4 reviews)
  • Sleeps 2
  • 1 Queen Bed

Room, 1 Queen Bed, Accessible, Bathtub (Mobility & Hearing)

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 2
  • 1 Queen Bed

1King study sofa bed

8.0 out of 10
Very good
(24 reviews)
  • Sleeps 3
  • 1 King Bed

About the neighborhood

West Springfield

Big E is within 2 miles (3 km) of Hampton Inn West Springfield while other popular attractions such as Holyoke Mall are within 3 miles (5 km). This 125-room hotel welcomes guests with free breakfast and conveniences like free in-room WiFi and a gym.

What's nearby

  • Big E - 2 min drive - 1.4 miles
  • MassMutual Center - 6 min drive - 4.4 miles
  • MGM Springfield - 6 min drive - 4.6 miles
  • Eastern States Exposition - 6 min drive - 3.8 miles
  • Naismith Memorial Basketball Hall of Fame - 6 min drive - 4.8 miles

Getting around

  • Springfield Union Station - 5 min drive
  • Bradley Intl. Airport (BDL) - 27 min drive

Restaurants

  • ‪Dunkin' - ‬3 min drive
  • ‪McDonald's - ‬2 min drive
  • ‪Chili's Grill & Bar - ‬7 min walk
  • ‪Wood-N-Tap - ‬3 min walk
  • ‪Olive Garden - ‬4 min walk

About this property

Hampton Inn West Springfield

Hotel with free breakfast, near Big E
Guests of Hampton Inn West Springfield enjoy a gym, free WiFi in public areas, and a 24-hour business center. Self parking is offered for USD 5.00 per night. Front-desk staff can answer questions 24/7, and assist with luggage storage, securing valuables, and dry cleaning/laundry. Additional amenities include a seasonal outdoor pool, coffee/tea in a common area, and express check-out.
Guests can expect 32-inch LCD TVs with cable channels, along with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries. Other amenities include sofa beds, refrigerators, and microwaves.
Recreational amenities at the hotel include a fitness center and a seasonal outdoor pool.

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Uncovered self parking on site (USD 5 per night)
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 10:00 AM
  • Coffee and tea in common areas
  • Free manager's reception (select days)

Things to do

  • Gym
  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • In-room sofa bed
  • Laundry facilities
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 24-hour business center

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Phone accessibility kit
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 1 building
  • 4 floors
  • Built in 1989
  • Fireplace in lobby

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Sofa bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator
  • Room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Early check-in subject to availability
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • This property welcomes pets for USD 50 per accommodation (varies based on length of stay)
  • Dogs and cats only
  • 2 total (50 lbs is the maximum weight per pet)
  • Pets may not be left unsupervised
  • Certain rooms only, restrictions apply
  • Guests can request a pet-friendly room by contacting the property at the number on the booking confirmation
  • Service animals exempt from fees

Children and extra beds

  • Children 18 years old and younger stay free when using existing bedding
  • Free cribs/infant beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Deposit: USD 250 per accommodation, per stay

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Uncovered self parking fee: USD 5.00 per night
  • Pet fee: USD 50 per accommodation (varies based on length of stay)
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Tax ID - C0001873250
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3 PM—-anytime
  • Check-out: noon
  • Minimum check-in age: 21
The front desk is open 24 hours a day, and checking out is easy with express services. Driving? This property offers parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • Tax ID number is C0001873250.
  • This property accepts credit cards and debit cards. Cash is not accepted. 
  • Onsite safety features include a fire extinguisher, a smoke detector, and a security system.
  • This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

Additional information about polices, regulations, and more:

  • The seasonal pool is open from May to September.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No rollaway or extra beds are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hampton Inn Hotel West Springfield
Hampton Inn West Springfield
West Springfield Hampton Inn
Hampton Inn West Springfield Hotel West Springfield
Hampton Inn West Springfield Hotel
Hampton Inn West Springfield Hotel
Hampton Inn West Springfield West Springfield
Hampton Inn West Springfield Hotel West Springfield

Frequently asked questions

Is free cancellation available at Hampton Inn West Springfield?

Hampton Inn West Springfield provides free cancellation on select room rates. For additional details, review the cancellation policy on our site.

What's there to see around Hampton Inn West Springfield?

This hotel is located in West Springfield, a short 18-minute walk from Olympia Ice Center and also 18 minutes on foot from Connecticut River. You'll also find Big E and Eastern States Exposition within a short drive.

Is there parking available at Hampton Inn West Springfield?

Yes, uncovered parking is offered for USD 5.00 per night. Accessible parking is also available for guests.

Does Hampton Inn West Springfield feature a casino?

No, Hampton Inn West Springfield doesn't have a casino.

Will I find an indoor pool at Hampton Inn West Springfield?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool. The seasonal pool is normally open from May until September.

What will couples enjoy most about a stay at Hampton Inn West Springfield?

Couples staying at this hotel will appreciate amenities like free Internet access as well as a seasonal outdoor pool and free breakfast.

Does Hampton Inn West Springfield have a hot tub?

No, there isn't a spa tub at this hotel.

Does Hampton Inn West Springfield feature a restaurant that includes a breakfast menu?

Hampton Inn West Springfield offers free buffet breakfast each morning though there is no restaurant.

Will Hampton Inn West Springfield allow pets to stay for free?

Although they can't stay for free, cats and dogs are welcome at Hampton Inn West Springfield for a fee of USD 50 per accommodation, per stay.

Does Hampton Inn West Springfield have connecting rooms?

Yes, you can book connecting guestrooms at this hotel for your group or family vacation.

How far is the airport from Hampton Inn West Springfield?

The closest major airport to Hampton Inn West Springfield is Westfield, MA (BAF-Barnes Municipal), which is 10.8 mi away (16 minutes by car). Another top airport is Bradley Intl. Airport (BDL), which is located 22.5 mi away (27-minute drive).

Are there rooms with balconies that I can book at Hampton Inn West Springfield?

No, there aren't any guestrooms with balconies at Hampton Inn West Springfield.

Reviews

Hampton Inn West Springfield Reviews

8.2

Very Good

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness
Rating 10 - Excellent. 479 out of 1002 reviews
Rating 8 - Good. 286 out of 1002 reviews
Rating 6 - Okay. 128 out of 1002 reviews
Rating 4 - Poor. 63 out of 1002 reviews
Rating 2 - Terrible. 46 out of 1002 reviews

Reviews

8/10 Good

Audra

Stayed 1 night in Jun 2025

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2025

6/10 Okay

William

Stayed 1 night in Jun 2025

8/10 Good

Tammy C

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
For family events but modified for bad weather. Hotel.com would not allow me to cancel one of my 2 nights even though I had paid for early cancellation. I would have to cancel my entire reservation and there were no rooms available to reserve the one night via hotel.com or the Hampton Inn. Had to pay for 2 nights but only used 1night. Also paid double costs for each night for prime season. A credit towards my next visit would be nice.
Stayed 2 nights in Jun 2025

4/10 Poor

Rich

Traveled with family
Disliked: Property conditions & facilities
Heater/AC leaked 3 of 5 days soaking rug
Stayed 4 nights in May 2025

10/10 Excellent

KAREN

Traveled with group
Did not like the shower. Did not operate properly. Room was clean.
Stayed 4 nights in May 2025

2/10 Terrible

Brandi

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Many things in our room were in poor condition. The outlets were loose and we couldn’t charge our phones as well as use a curling iron. Walls were paper thin and you could hear everything on the floor. Even my kid who sleeps through anything couldn’t sleep because of how loud it was. The room was damp, and smelled like mildew. Staff wasn’t very friendly and the breakfast had limited options, and the food they did have was stale and gross.. can’t believe what we paid to stay in this rundown hotel. Will not being staying at a Hampton inn again.
Stayed 1 night in May 2025

10/10 Excellent

Robin

Stayed 4 nights in May 2025

10/10 Excellent

Brian

Liked: Staff & service, room comfort
It was fine
Stayed 1 night in May 2025

6/10 Okay

Ruth

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
I arrived a
Stayed 2 nights in May 2025

8/10 Good

Cristy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2025

10/10 Excellent

mohsin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2025

8/10 Good

Cheryl

Stayed 1 night in May 2025

10/10 Excellent

Ernest

Stayed 2 nights in May 2025

2/10 Terrible

Laysha

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Shower did not work and they did nothing about it.
Stayed 1 night in May 2025

8/10 Good

Ken

Liked: Staff & service, room comfort

Not a Happy Customer. Do some Maintenance Work.

We stayed at this location 2 days ago and were disappointed overall. The buffet breakfast was lacking. Ice dish put out for yogurt, but none available. The same for apparently cut fruit. On our stay last night both were available. Took a shower and was adjusting the overhead nozzle when I noticed all of the grime where you are suppose to put your hand to adjust. The light in the bathroom seemed dim so I unscrewed the cover shade and one of the light bulbs was not working. I screwed it in and it worked just fine. Two nights ago the same issue in the bathroom. I assume that housekeeping was to lazy to notice or fix the problem. For a Hampton Hotel I was disappointed in the quality of the linens in the bathroom - something like Motel 6 quality. Your dining room furniture needs to be updated or replaced. One of the tables had a piece of cardboard to stop it from wobbling - just fix the problem or move the table away from the middle of the room. We spent the night before last night in a Hampton in Bedford, NH. Their quality of service and food was much improved to your facility. The door to the hotel this morning was making a terrible racket for each person leaving. Sign on the door says doors are locked until 10 am. Didn't have that problem in Bedford. It appeared a District Manager was present this morning as we were leaving. He was more concerned about the placement of a garbage can than anything else. The elevator makes a racket that says use the stairs.
Stayed 1 night in Apr 2025

10/10 Excellent

Francisca

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a pleasant stay. Staff was professional and courteous. Would definitely stay again.
Stayed 2 nights in Apr 2025

10/10 Excellent

Lori

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

8/10 Good

Tammy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Bryan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2025

2/10 Terrible

clay

Stayed 1 night in Apr 2025

10/10 Excellent

Lorrie

Liked: Cleanliness, staff & service, property conditions & facilities
Pet friendly
Stayed 1 night in Apr 2025

8/10 Good

Eric

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was good, close to shopping and food options.
Stayed 2 nights in Apr 2025

10/10 Excellent

Sharon V

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I only needed one night. The accommodations were excellent, the breakfast was very good; (I love having hot options). The only thing I would suggest to fix is the diverter in the water spout. Although I was able to take a good shower, I would have preferred stronger water pressure. It needs improvement. It's a perfect place for a short stay.
Stayed 1 night in Apr 2025

2/10 Terrible

Dia

Stayed 1 night in Apr 2025