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Candlewood Suites West Springfield by IHG

Property class: 2.5

Choose dates to view prices

Photo gallery for Candlewood Suites West Springfield by IHG

A multi-story hotel with a modern facade, large windows, and a well-lit entrance.
A hotel room with a dining area, a sofa, a TV, and a kitchen area with a stove.
A hotel lobby with a reception desk, two sofas, a coffee table, a TV, and artwork on the walls.
A swimming pool with a blue interior, surrounded by lounge chairs and a tiled floor.
A hotel room with a bed, a desk, a chair, a TV, and a window with curtains.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Hot tub
  • Pet friendly
  • Parking included
  • Free WiFi
  • Air conditioning

Explore the area

View in a map
572 Riverdale St, West Springfield, MA, 01089
  • Place, Cinemark West Springfield 15
    ‪8 min walk‬
  • Place, Riverdale Shops
    ‪14 min walk‬
  • Place, Eastern States Exposition
    ‪16 min walk‬
  • Airport, Hartford, CT (BDL-Bradley Intl.)
    ‪30 min drive‬

Room options

View all photos for Studio Suite, 1 Queen Bed, Accessible Bathtub (Mobility)

A hotel room with a leather chair, a desk with a flat-screen TV, a lamp, and a framed picture on the wall.

Studio Suite, 1 Queen Bed, Accessible Bathtub (Mobility)

8.4 out of 10
Very good
(16 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 Bedroom, Roll-in Shower (Mobility Accessible)

A hotel room with a leather chair, a desk with a flat-screen TV, a lamp, and a framed picture on the wall.

Suite, 1 Bedroom, Roll-in Shower (Mobility Accessible)

  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed

View all photos for Suite, 1 Bedroom

A hotel room with a leather chair, a desk with a flat-screen TV, a lamp, and a framed picture on the wall.

Suite, 1 Bedroom

10.0 out of 10
Exceptional
(5 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed

View all photos for Studio Suite, 2 Double Beds

A hotel room with two beds, a desk with a chair, a television, a kitchenette, and a framed picture on the wall.

Studio Suite, 2 Double Beds

9.0 out of 10
Wonderful
(52 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Studio Suite

A hotel room with a bed, a desk, a chair, a TV, and a window with curtains.

Studio Suite

  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed OR 1 Queen Bed

View all photos for Studio Suite, 1 Queen Bed

A hotel room with a leather chair, a desk with a flat-screen TV, a lamp, and a framed picture on the wall.

Studio Suite, 1 Queen Bed

8.6 out of 10
Excellent
(39 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

About the neighborhood

West Springfield

Candlewood Suites West Springfield by IHG places you within a 10-minute stroll of Connecticut River and Cinemark West Springfield 15. This 71-room hotel has a coffee shop/cafe along with conveniences like an indoor pool and a 24-hour gym.

What's nearby

  • Cinemark West Springfield 15 - 8 min walk - 0.5 miles
  • Riverdale Shops - 14 min walk - 0.8 miles
  • Eastern States Exposition - 16 min walk - 0.9 miles
  • Veterans Field - 19 min walk - 1.0 mile
  • Connecticut River - 1 min drive - 0.5 miles

Getting around

  • Springfield Union Station - 11 min drive
  • Springfield Union Station (ZSF) - 11 min drive

Restaurants

  • ‪Dunkin' - ‬3 min drive
  • ‪7 Brew Coffee - ‬13 min walk
  • ‪McDonald's - ‬11 min walk
  • ‪Cumberland Farms - ‬2 min drive
  • ‪puerto rico bakery 1 - ‬4 min drive

About this property

Candlewood Suites West Springfield by IHG

At Candlewood Suites West Springfield by IHG, guests enjoy features like an indoor pool, a 24-hour gym, and free WiFi in public areas. If you drive, take advantage of free parking. Multilingual staff at the front desk are standing by 24/7 to help with tours or tickets, access to locker space, and dry cleaning/laundry. Additional amenities include a hot tub, a 24-hour business center, and coffee/tea in a common area.
Guests can expect to find free WiFi and 42-inch LED TVs with cable channels and DVD players. Bathrooms have hair dryers and free toiletries. Kitchens, refrigerators, and microwaves are other standard amenities. Weekly housekeeping is available.
An indoor pool and a hot tub are on site. Other recreational amenities include a 24-hour fitness center.

Similar properties

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Quality Inn West Springfield
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  • Pool
  • Breakfast included
  • Pet friendly
  • Parking included
7.2 out of 10, Good, 1,002 reviews
$93 nightly
The price is $107
Oct 15 - Oct 16
Total with taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free RV/bus/truck parking on site

Food and drink

  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Hot tub
  • Indoor pool
  • TV in common areas

Family friendly

  • DVD player
  • Grocery/convenience store
  • In-room kitchen
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Grocery/convenience store
  • Laundry facilities
  • Lockers
  • Safe at front desk
  • Shared microwave
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (weekly)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 24-hour business center
  • Computer station

Outdoors

  • Barbecue grill
  • Outdoor furniture
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 4 floors
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch LED TV with premium cable channels
  • DVD player
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Freezer
  • Ice maker
  • Kitchen
  • Microwave
  • Paper towels
  • Refrigerator
  • Stovetop

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Fan
  • Free local calls
  • Iron/ironing board
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Minimum check-in age: 21

Check-out

Check-out before 11 AM

Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival

Information provided by the property may be translated using automated translation tools

Pitbull dog breeds are not permitted.

Access methods

Staffed front desk

Pets

  • This property welcomes pets for USD 25 per pet (varies based on length of stay)
  • Dogs only
  • 2 total (60 lbs is the maximum weight per pet)
  • Restrictions apply
  • For more information, guests can reach out to the property at the number on the booking confirmation
  • Service animals exempt from fees

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Deposit: USD 100 per accommodation, per stay

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Pet fee: USD 25 per pet (varies based on length of stay)
  • Service animals are exempt from fees

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Tax ID - C0000503250
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM
  • Check-out: 11 AM
  • Minimum check-in age: 21
The front desk is open 24 hours a day. Driving? This property offers free self parking, along with free RV, bus, and truck parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • Tax ID number is C0000503250.
  • This property accepts credit cards and debit cards. Cash is not accepted. 
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • Onsite safety features include a fire extinguisher.
  • This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

Additional information about polices, regulations, and more:

  • Pool access available from 10:00 AM to 9:00 PM.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Candlewood Suites Hotel West Springfield

Candlewood Suites West Springfield

West Springfield Candlewood Suites

Candlewood Hotel West Springfield

Candlewood Suites West Springfield Hotel

Candlewood West Springfield

Frequently asked questions

Is a free cancellation option available at Candlewood Suites West Springfield by IHG?

Candlewood Suites West Springfield by IHG offers free cancellation on certain room rates. To learn more, take a look at the cancellation policy on Orbitz.

How much does it cost to stay at Candlewood Suites West Springfield by IHG?

As of Sep 18, 2026, prices found for a 1-night stay for 2 adults at Candlewood Suites West Springfield by IHG on Oct 18, 2026 start from $119, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What can I see near Candlewood Suites West Springfield by IHG?

This hotel in West Springfield is within a 10-minute walk of Connecticut River and Cinemark West Springfield 15. You'll also find Eastern States Exposition and Riverdale Shops less than a mile away.

Does Candlewood Suites West Springfield by IHG include a casino?

No, Candlewood Suites West Springfield by IHG doesn't have a casino.

Will I find an indoor pool at Candlewood Suites West Springfield by IHG?

Yes, this hotel has an indoor pool along with a hot tub. Guests have pool access between 10:00 AM and 9:00 PM.

Does Candlewood Suites West Springfield by IHG feature a restaurant that includes a breakfast menu?

No, Candlewood Suites West Springfield by IHG doesn't have a restaurant that serves breakfast.

Does Candlewood Suites West Springfield by IHG allow pets to stay for free?

Although they can't stay for free, dogs are welcome at Candlewood Suites West Springfield by IHG for a fee of USD 25 per pet, per night.

What is the closest airport to Candlewood Suites West Springfield by IHG?

The closest major airport to Candlewood Suites West Springfield by IHG is Springfield Union Station (ZSF), which is 3 mi away (11 minutes by car). Another top airport is Westfield, MA (BAF-Barnes Municipal), which is located 13 mi away (29-minute drive).

Candlewood Suites West Springfield by IHG Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 478 out of 933 reviews
Rating 8 - Good. 256 out of 933 reviews
Rating 6 - Okay. 105 out of 933 reviews
Rating 4 - Poor. 50 out of 933 reviews
Rating 2 - Terrible. 44 out of 933 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Lori

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, great location
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very nice!
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Feels like a cosy home away from home not your regular hotel room
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is perfect the room are clean comfortable clean bathroom.
Stayed 1 night in May 2026
Verified review

8/10 Good

Selwyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No issues, reasonable place to stay a night
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, amenities
This was a great place. Clean and the staff was friendly and welcoming
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Teisha

Liked: Cleanliness, staff & service, property conditions & facilities
Had a nice evening . Thank you..
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Rufus Carter Price

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff. Excellent fresh brewed coffee in the lobby.
Stayed 3 nights in Mar 2026
Verified review

10/10 Excellent

Kassandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 2 nights in May 2026
Verified review

8/10 Good

Jeffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really friendly and helpful staff. Some of the visitors were a little sketchy. Not sure if this was a coincidence. Room was clean but showed its age. Good stay overall
Stayed 2 nights in May 2026
Verified review

8/10 Good

Mary

Liked: Cleanliness, amenities
The room was clean and staff very nice.
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Kelibeth

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was perfect
Stayed 1 night in May 2026
Verified review

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
The staff is friendly and helpful.
Stayed 5 nights in Mar 2026
Verified review

10/10 Excellent

Bruce

Liked: Cleanliness
We stay here several times a year. Staff is always great. Great location. For the price, accommodations are perfect
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👌
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Shyravia

Liked: Cleanliness, amenities, property conditions & facilities
The rooms were beautiful and very clean. Staff was amazing.
Stayed 2 nights in Feb 2026
Verified review

8/10 Good

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
After my stay at that hotel in Northampton, this was a welcome change. I didn't feel weird about how clean the bed really was before I got in it. Everything was clean. The staff was friendly and helpful. (And it was cheaper!) It's conveniently located to lots of restaurants, fast food and shopping. True, it's a 15 minute drive from Northampton, but my next trip out to Noho, I'll stay here.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Taiena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Micqueale

So nice
Stayed 1 night in Mar 2026
Verified review

8/10 Good

Monique

Liked: Cleanliness, staff & service, amenities
Room was clean and staff was nice
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Aiisha

Liked: Cleanliness, staff & service, amenities
The room the staff everything was perfect
Stayed 2 nights in Dec 2025
Verified review

10/10 Excellent

Brian

Liked: Cleanliness, amenities, property conditions & facilities
The room was clean and staff was friendly.
Stayed 1 night in Dec 2025
Verified review

8/10 Good

Helena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Sep 2025
Verified review

10/10 Excellent

Latoya

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 1 night in Sep 2025
Verified review

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The was plenty of space in the room with a big comfy chair. They also supplied Dove shampoo, conditioner and body wash which was a pleasant surprise.
Stayed 1 night in Apr 2026