Candlewood Suites West Springfield by IHG

Hotel with free parking, near Big E

Choose dates to view prices

Where to?

Dates

August 2025

September 2025

Stylish hotel exterior with a central entrance and evenly spaced windows.

Cozy retreat with a kitchenette, comfortable bed, and seating area.

Relax by the pool, surrounded by a spacious deck and lounge seating.

Relax in a shaded outdoor space adjacent to a multi-story building.

Welcome to our reception area, where friendly staff are available to assist with your stay. Check-in and enjoy the comfortable seating.

Overview
Rooms
Location
Policies

Popular amenities

Kitchen
Pet friendly
Gym
Laundry

Explore the area

572 Riverdale St, West Springfield, MA, 01089

Big E
‪13 min walk‬
MGM Springfield
‪4 min drive‬
Eastern States Exposition
‪4 min drive‬
Hartford, CT (BDL-Bradley Intl.)
‪29 min drive‬

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Room options

Studio Suite, 2 Double Beds

Wonderful

Sleeps 4
2 Double Beds

Desk, blackout drapes, soundproofing, iron/ironing board

Suite, 1 Bedroom, Accessible (Mobility Roll-In Shower)

Sleeps 4
1 Queen Bed

Studio Suite

Sleeps 2
1 Double Bed OR 1 Queen Bed

Suite, 1 Bedroom

Exceptional

Sleeps 4
1 Queen Bed

Studio Suite, 1 Queen Bed

Very good

Sleeps 2
1 Queen Bed

Studio Suite, 1 Queen Bed, Accessible (Mobility Tub)

Excellent

Sleeps 2
1 Queen Bed

About the neighborhood

West Springfield

Candlewood Suites West Springfield by IHG places you within a 10-minute stroll of Q Pin 2's and Connecticut River. This 71-room hotel has a coffee shop/cafe along with conveniences like an indoor pool and a 24-hour gym.

What's nearby

Big E - 13 min walk - 0.7 miles
Baystate Medical Center - 4 min drive - 2.4 miles
MGM Springfield - 4 min drive - 3.1 miles
Eastern States Exposition - 4 min drive - 2.9 miles
Naismith Memorial Basketball Hall of Fame - 5 min drive - 3.3 miles

Getting around

Springfield Union Station - 10 min drive
Bradley Intl. Airport (BDL) - 28 min drive

Restaurants

‪Wood-N-Tap - ‬15 min walk
‪Puerto Rico Bakery - ‬4 min drive
‪McDonald's - ‬10 min walk
‪Panera Bread - ‬17 min walk
‪Starbucks - ‬16 min walk

About this property

Candlewood Suites West Springfield by IHG

Hotel with free parking, near Big E

At Candlewood Suites West Springfield by IHG, guests enjoy features like an indoor pool, a 24-hour gym, and free WiFi in public areas. If you drive, take advantage of free parking. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, tours or tickets, and securing valuables. Additional amenities include a hot tub, a 24-hour business center, and coffee/tea in a common area.

Guests can expect to find free WiFi and 42-inch LED TVs with cable channels and DVD players. Bathrooms have hair dryers and free toiletries. Kitchens, refrigerators, and microwaves are other standard amenities. Weekly housekeeping is available.

An indoor pool and a hot tub are on site. Other recreational amenities include a 24-hour fitness center.

Languages

English, Spanish

Similar properties

Relax by the pool, surrounded by lounge chairs and a lifeguard stand.

Pool
Hot Tub
Parking included
Free WiFi

$101 nightly

Aug 3 - Aug 4

Total includes taxes and fees

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transportation

Free self parking on site
Free RV/bus/truck parking on site

Food and drink

A coffee shop/cafe
Coffee and tea in common areas
Snack bar/deli

Things to do

24-hour gym
Hot tub
Indoor pool
TV in common areas

Family friendly

DVD player
Grocery/convenience store
In-room kitchen
In-room microwave
In-room refrigerator
Indoor pool
Laundry facilities
Snack bar/deli
Soundproofed rooms

Conveniences

24-hour front desk
Free newspapers in lobby
Grocery/convenience store
Laundry facilities
Lockers
Safe at front desk
Shared microwave
Vending machine

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (weekly)
Multilingual staff
Tour and ticket assistance

Business services

24-hour business center
Computer station

Outdoors

Barbecue grill
Outdoor furniture
Picnic area

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Assistive listening devices
Braille/raised signage
Elevator
Stair-free path to entrance
Visual alarms in hallways
Well-lit path to entrance
Wheelchair accessible (may have limitations)
Wheelchair-accessible gym
Wheelchair-accessible path to elevator
Wheelchair-accessible registration desk

1 building
4 floors
Designated smoking areas

Room amenities

Bedroom

Bedsheets provided
Blackout drapes

Bathroom

Free toiletries
Hair dryer
Private bathroom
Toothbrush and toothpaste (on request)
Towels provided

Entertainment

42-inch LED TV with premium cable channels
DVD player
Pay movies

Food and drink

Coffee/tea maker
Cookware, dishware, and utensils
Dishwasher
Freezer
Ice maker
Kitchen
Microwave
Paper towels
Refrigerator
Stovetop

Air conditioning
Connecting rooms available
Desk
Fan
Free local calls
Iron/ironing board
Phone
Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Minimum check-in age: 21

Check-out

Check-out before 11 AM

Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival

Pitbull dog breeds are not permitted.

Access methods

Staffed front desk

Pets

This property welcomes pets for USD 25 per pet (varies based on length of stay)
Dogs only
2 total (60 lbs is the maximum weight per pet)
Restrictions apply
For more information, guests can reach out to the property at the number on the booking confirmation
Service animals exempt from fees

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

Deposit: USD 100 per accommodation, per stay

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

Pet fee: USD 25 per pet (varies based on length of stay)
Service animals are exempt from fees

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Tax ID - C0000503250

This property accepts credit cards and debit cards; cash is not accepted

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Check-in: 3:00 PM
Check-out: 11 AM
Minimum check-in age: 21

The front desk is open 24 hours a day. Driving? This property offers free self parking, along with free RV, bus, and truck parking.

We should mention

Details about charges, deposits, or other important information:

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Charges for extra guests may apply and vary depending on the property's policy.
A credit card for incidental charges and a government-issued photo ID may be required at check-in.
Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
Tax ID number is C0000503250.
This property accepts credit cards and debit cards. Cash is not accepted.
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

Additional information about polices, regulations, and more:

Pool access available from 10:00 AM to 9:00 PM.
Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Candlewood Suites Hotel West Springfield

Candlewood Suites West Springfield

West Springfield Candlewood Suites

Candlewood Hotel West Springfield

Candlewood Suites West Springfield Hotel

Candlewood West Springfield

Frequently asked questions

Is a free cancellation option available at Candlewood Suites West Springfield by IHG?

Candlewood Suites West Springfield by IHG offers free cancellation on certain room rates. To learn more, take a look at the cancellation policy on Orbitz.

What can I see near Candlewood Suites West Springfield by IHG?

This hotel in West Springfield is within a 10-minute walk of Connecticut River and Q Pin 2's. You'll also find Big E and Eastern States Exposition within a short drive.

Is parking available on site at Candlewood Suites West Springfield by IHG?

Yes, self parking is offered for free at the hotel. Free RV/bus/truck parking is also available for guests.

Does Candlewood Suites West Springfield by IHG include a casino?

No, Candlewood Suites West Springfield by IHG doesn't have a casino.

Will I find an indoor pool at Candlewood Suites West Springfield by IHG?

Yes, this hotel has an indoor pool along with a hot tub. Guests have pool access between 10:00 AM and 9:00 PM.

What do couples enjoy most about Candlewood Suites West Springfield by IHG?

Couples staying at this hotel will appreciate amenities like a kitchen as well as an indoor pool and a café.

Does Candlewood Suites West Springfield by IHG have a hot tub?

Yes, this hotel has a spa tub.

Does Candlewood Suites West Springfield by IHG feature a restaurant that includes a breakfast menu?

No, Candlewood Suites West Springfield by IHG doesn't have a restaurant that serves breakfast.

Does Candlewood Suites West Springfield by IHG allow pets to stay for free?

Although they can't stay for free, dogs are welcome at Candlewood Suites West Springfield by IHG for a fee of USD 25 per pet, per night.

Does Candlewood Suites West Springfield by IHG have connecting rooms?

Yes, this hotel has connecting guestrooms you can book for your group event or vacation.

What is the closest airport to Candlewood Suites West Springfield by IHG?

The closest major airport to Candlewood Suites West Springfield by IHG is Westfield, MA (BAF-Barnes Municipal), which is 13.6 mi away (27 minutes by car). Another top airport is Bradley Intl. Airport (BDL), which is located 21.8 mi away (28-minute drive).

Are there rooms with balconies that I can book at Candlewood Suites West Springfield by IHG?

No, there aren't any guestrooms with balconies at Candlewood Suites West Springfield by IHG.

Candlewood Suites West Springfield by IHG Reviews

8.4

Very Good

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

10/10 Excellent

TIm

Traveled with partner

Jul 21, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Full size fridge and freezer in the kitchenette, comfortable bed

Stayed 1 night in Jul 2025

10/10 Excellent

Mark

Traveled with pets

Apr 30, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

The gift certificate discounts for a breakfast place is excellent creative thinking. Staff was few, but very nice and helpful to the point of volunteering suggestions. Opposite of pushy, very chill, but well kept nice get away

Stayed 1 night in Mar 2025

8/10 Good

Sara

Apr 29, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I enjoyed my stay

Stayed 3 nights in Apr 2025

10/10 Excellent

Karen

Apr 28, 2025

Stayed 5 nights in Apr 2025

8/10 Good

Roxanna

Traveled with family

Apr 27, 2025

Liked: Cleanliness, amenities, property conditions & facilities

Clean ..comfortable and close to highway..affordable

Stayed 1 night in Apr 2025

10/10 Excellent

Timothy

Apr 26, 2025

Stayed 2 nights in Apr 2025

8/10 Good

Sara

Apr 26, 2025

Liked: Staff & service, property conditions & facilities

Overall it was good

Stayed 3 nights in Apr 2025

10/10 Excellent

monica

Apr 25, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Rugs are nasty

Stayed 1 night in Apr 2025

10/10 Excellent

Tiffany

Apr 23, 2025

Stayed 1 night in Apr 2025

10/10 Excellent

Darlene

Traveled with family

Apr 22, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Excellent!This is gonna always be my go to for a stay from now on.My grandaughter and i loved it and the staff was great

Stayed 1 night in Apr 2025

2/10 Terrible

Alexis

Traveled with family

Apr 21, 2025

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Horrible service

I was kicked out because my one year old was walking on the floor and the employee at the desk claimed that he was making too much noise and that the person below me made a noise complaint when I went down stairs no one was below me the front door where the lobby is was directly below my room the woman at the front desk was ride and disrespectful and discriminatory towards my child. Also the employee at the desk had me wait u til she finished her personal phone call before she checked me in. She refused to giver her name so that I could properly make a report about my experience.

Stayed 1 night in Apr 2025

6/10 Okay

Kenneth R

Apr 19, 2025

There always room for improvement such as someone covering the front desk at all times. Nice to have free laundry available but the dryers takes about three times to dry your cloths. Hot tub was nice, pool was cool. Staff was friendly.

Stayed 7 nights in Apr 2025

8/10 Good

Iglesia

Apr 14, 2025

Stayed 1 night in Apr 2025

10/10 Excellent

Denise

Traveled with family

Apr 14, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The hotel was very nice. There were some machines in the gym that were broken.

Stayed 1 night in Apr 2025

10/10 Excellent

Madison

Traveled with partner

Apr 12, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Room and staff were nice, lots of restaurants nearby! Loved the hot tub and pool 👍👍👍

Stayed 1 night in Apr 2025

10/10 Excellent

Laura

Traveled with family

Apr 8, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The beds were so comfortable and the room and bathroom was a good size.

Stayed 1 night in Mar 2025

2/10 Terrible

John

Business traveler

Apr 6, 2025

Disliked: Amenities

Expedia booked me for 2 nights. When we arrived, we were told there was “a glitch” in their system and that we did not have a room for the night. They did nothing to help remedy the situation and told us to talk to Expedia about a refund.

Stayed 2 nights in Apr 2025