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Candlewood Suites West Springfield by IHG

Property class: 2.5

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Photo gallery for Candlewood Suites West Springfield by IHG

Exterior
Indoor pool
Suite, 1 Bedroom | Desk, blackout drapes, soundproofing, iron/ironing board
Desk, blackout drapes, soundproofing, iron/ironing board
Exterior

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pet friendly
  • Parking included
  • Free WiFi
  • Air conditioning

Explore the area

View in a map
572 Riverdale St, West Springfield, MA, 01089
  • Place, Cinemark West Springfield 15
    ‪8 min walk‬
  • Place, Riverdale Shops
    ‪14 min walk‬
  • Place, Big E
    ‪16 min walk‬
  • Airport, Hartford, CT (BDL-Bradley Intl.)
    ‪30 min drive‬

Room options

View all photos for Studio Suite, 1 Queen Bed, Accessible Bathtub (Mobility)

Desk, blackout drapes, soundproofing, iron/ironing board

Studio Suite, 1 Queen Bed, Accessible Bathtub (Mobility)

8.4 out of 10
Very good
(16 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Suite, 1 Bedroom, Roll-in Shower (Mobility Accessible)

Desk, blackout drapes, soundproofing, iron/ironing board

Suite, 1 Bedroom, Roll-in Shower (Mobility Accessible)

  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed
  • Free WiFi

View all photos for Suite, 1 Bedroom

Desk, blackout drapes, soundproofing, iron/ironing board

Suite, 1 Bedroom

10.0 out of 10
Exceptional
(2 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed
  • Free WiFi

View all photos for Studio Suite, 2 Double Beds

Studio Suite, 2 Double Beds | Desk, blackout drapes, soundproofing, iron/ironing board

Studio Suite, 2 Double Beds

9.0 out of 10
Wonderful
(46 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Studio Suite

Desk, blackout drapes, soundproofing, iron/ironing board

Studio Suite

  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed OR 1 Queen Bed
  • Free WiFi

View all photos for Studio Suite, 1 Queen Bed

Desk, blackout drapes, soundproofing, iron/ironing board

Studio Suite, 1 Queen Bed

8.6 out of 10
Excellent
(38 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

About the neighborhood

West Springfield

Candlewood Suites West Springfield by IHG places you within a leisurely stroll of Connecticut River and Riverdale Shops. This 71-room hotel has a coffee shop/cafe along with conveniences like an indoor pool and a 24-hour gym.

What's nearby

  • Cinemark West Springfield 15 - 8 min walk - 0.5 miles
  • Q Pin 2's - 8 min walk - 0.5 miles
  • Riverdale Shops - 14 min walk - 0.8 miles
  • Big E - 16 min walk - 0.9 miles
  • Olympia Ice Center - 3 min drive - 1.6 miles

Getting around

  • Springfield Union Station - 11 min drive
  • Bradley Intl. Airport (BDL) - 28 min drive

Restaurants

  • ‪Cumberland Farms - ‬2 min drive
  • ‪Pride - ‬3 min drive
  • ‪puerto rico bakery 1 - ‬4 min drive
  • ‪Wood-N-Tap - ‬15 min walk
  • ‪McDonald's - ‬11 min walk

About this property

Candlewood Suites West Springfield by IHG

At Candlewood Suites West Springfield by IHG, guests enjoy features like an indoor pool, a 24-hour gym, and free WiFi in public areas. If you drive, take advantage of free parking. Multilingual staff at the front desk are standing by 24/7 to help with concierge services, securing valuables, and access to locker space. Additional amenities include a hot tub, a 24-hour business center, and coffee/tea in a common area.
Guests can expect to find free WiFi and 42-inch LED TVs with cable channels and DVD players. Bathrooms have hair dryers and free toiletries. Kitchens, refrigerators, and microwaves are other standard amenities. Weekly housekeeping is available.
An indoor pool and a hot tub are on site. Other recreational amenities include a 24-hour fitness center.

Similar properties

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Quality Inn West Springfield
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  • Pool
  • Breakfast included
  • Pet friendly
  • Parking included
7.0 out of 10, Good, 1,005 reviews
$93 nightly
The price is $106
May 19 - May 20
Total with taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free RV/bus/truck parking on site

Food and drink

  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Hot tub
  • Indoor pool
  • TV in common areas

Family friendly

  • DVD player
  • Grocery/convenience store
  • In-room kitchen
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Grocery/convenience store
  • Laundry facilities
  • Lockers
  • Safe at front desk
  • Shared microwave
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (weekly)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 24-hour business center
  • Computer station

Outdoors

  • Barbecue grill
  • Outdoor furniture
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 4 floors
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch LED TV with premium cable channels
  • DVD player
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Freezer
  • Ice maker
  • Kitchen
  • Microwave
  • Paper towels
  • Refrigerator
  • Stovetop

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Fan
  • Free local calls
  • Iron/ironing board
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
Information provided by the property may be translated using automated translation tools
Pitbull dog breeds are not permitted.

Access methods

Staffed front desk

Pets

  • This property welcomes pets for USD 25 per pet (varies based on length of stay)
  • Dogs only
  • 2 total (60 lbs is the maximum weight per pet)
  • Restrictions apply
  • For more information, guests can reach out to the property at the number on the booking confirmation
  • Service animals exempt from fees

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Deposit: USD 100 per accommodation, per stay

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Pet fee: USD 25 per pet (varies based on length of stay)
  • Service animals are exempt from fees

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Tax ID - C0000503250
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM
  • Check-out: 11 AM
  • Minimum check-in age: 21
The front desk is open 24 hours a day. Driving? This property offers free self parking, along with free RV, bus, and truck parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • Tax ID number is C0000503250.
  • This property accepts credit cards and debit cards. Cash is not accepted. 
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • Onsite safety features include a fire extinguisher.
  • This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

Additional information about polices, regulations, and more:

  • Pool access available from 10:00 AM to 9:00 PM.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Candlewood Suites Hotel West Springfield
Candlewood Suites West Springfield
West Springfield Candlewood Suites
Candlewood Hotel West Springfield
Candlewood Suites West Springfield Hotel
Candlewood West Springfield

Frequently asked questions

Is a free cancellation option available at Candlewood Suites West Springfield by IHG?

Candlewood Suites West Springfield by IHG offers free cancellation on certain room rates. To learn more, take a look at the cancellation policy on Orbitz.

How much does it cost to stay at Candlewood Suites West Springfield by IHG?

As of Apr 28, 2026, prices found for a 1-night stay for 2 adults at Candlewood Suites West Springfield by IHG on May 3, 2026 start from $108, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What can I see near Candlewood Suites West Springfield by IHG?

This hotel is located in West Springfield, a short 9-minute walk from Connecticut River and also 15 minutes on foot from Big E. You'll also find MGM Springfield and Naismith Memorial Basketball Hall of Fame within a short drive.

Is parking available on site at Candlewood Suites West Springfield by IHG?

Yes, self parking is offered for free at the hotel. Free RV/bus/truck parking is also available for guests.

Does Candlewood Suites West Springfield by IHG include a casino?

No, Candlewood Suites West Springfield by IHG doesn't have a casino.

Will I find an indoor pool at Candlewood Suites West Springfield by IHG?

Yes, this hotel has an indoor pool along with a hot tub. Guests have pool access between 10:00 AM and 9:00 PM.

What will couples enjoy most about a stay at Candlewood Suites West Springfield by IHG?

Couples staying at this hotel will appreciate amenities like a kitchen as well as an indoor pool and a hot tub.

Are there hot tubs at Candlewood Suites West Springfield by IHG?

No, there isn't a spa tub at this hotel.

Does Candlewood Suites West Springfield by IHG feature a restaurant that includes a breakfast menu?

No, Candlewood Suites West Springfield by IHG doesn't have a restaurant that serves breakfast.

Does Candlewood Suites West Springfield by IHG allow pets to stay for free?

Although they can't stay for free, dogs are welcome at Candlewood Suites West Springfield by IHG for a fee of USD 25 per pet, per night.

Are there connecting rooms at Candlewood Suites West Springfield by IHG?

Yes, this hotel has connecting rooms you can book for your group event or vacation.

What is the closest airport to Candlewood Suites West Springfield by IHG?

The closest major airport to Candlewood Suites West Springfield by IHG is Springfield Union Station (ZSF), which is 3 mi away (11 minutes by car). Another top airport is Westfield, MA (BAF-Barnes Municipal), which is located 13 mi away (29-minute drive).

Are there rooms with balconies that I can book at Candlewood Suites West Springfield by IHG?

No, there aren't any guestrooms at Candlewood Suites West Springfield by IHG that offer a balcony.

Candlewood Suites West Springfield by IHG Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 441 out of 865 reviews
Rating 8 - Good. 242 out of 865 reviews
Rating 6 - Okay. 96 out of 865 reviews
Rating 4 - Poor. 49 out of 865 reviews
Rating 2 - Terrible. 37 out of 865 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

Reviews

6/10 Okay

Rebecca

Liked: Cleanliness
Disliked: Staff & service
Staff were rude
Stayed 1 night in Jan 2026

8/10 Good

Mary

It was good
Stayed 1 night in Jan 2026

10/10 Excellent

Richard

Liked: Cleanliness, amenities, property conditions & facilities
I didn't get the chance to go to the pool or use many of the offered features, I went there to relax and get away for a couple of days
Stayed 2 nights in Jan 2026

10/10 Excellent

Cynthia

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Staff was amazing. Loved the jacuzzi.
Stayed 2 nights in Jan 2026

10/10 Excellent

Sherry, Montague

Stayed 1 night in Jan 2026

10/10 Excellent

Omar silva, Agawam

Stayed 3 nights in Jan 2026

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, amenities
Staff was great. Room was clean. Good price. Great value.
Stayed 1 night in Jan 2026

10/10 Excellent

Omar silva, Agawam

Stayed 1 night in Jan 2026

10/10 Excellent

Aiisha

Traveled with family
Liked: Cleanliness, staff & service, amenities
The room the staff everything was perfect
Stayed 2 nights in Dec 2025

10/10 Excellent

Lori, Sherman Oaks

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was quiet & clean & nice room w/full kitchen
Stayed 1 night in Dec 2025

10/10 Excellent

Carlos J

Liked: Cleanliness, amenities, property conditions & facilities
Room was clean and big. Check in was quick and staff was friendly.
Stayed 1 night in Jan 2026

2/10 Terrible

Nasser

Disliked: Amenities, property conditions & facilities
There was a bed bug infestation I reported it to the staff and the staff said they would move me to another road they moved me to another room after I was biting my nose and my sleep and multiple bites on myself they moved me to another room and there was bed bugs there staff member told me to wait until the manager come in and they're talking about refunding my money and the manager came in he called me up I didn't leave that there's harassing me okay I'm going to the I am going to the I'm going to the emergency room in the morning this happened on Saturday when I reported it Sunday and Monday to kick me out they gave me a room to stay Sunday and then they kicked me out Monday right now I have a respiratory problems but when he walked in the room they had to AC up high in the room and they're not taking care of it so I'm assuming legal matters against I would like my money refund it into my account because it was just a it's just a mess it's just a mess it's just a mess they wouldn't give me they didn't give me no more towels they didn't change my my linen after I was there they didn't change my limit are there pictures of the backpacks that video of the bedbugs everything so I do not want them to be paid I would like my money
Stayed 3 nights in Dec 2025

10/10 Excellent

Brian, Southbridge

Liked: Cleanliness, amenities, property conditions & facilities
The room was clean and staff was friendly.
Stayed 1 night in Dec 2025

6/10 Okay

Glorymarie

It was okay
Stayed 1 night in Dec 2025

10/10 Excellent

Natalie

Liked: Cleanliness
Stayed 1 night in Dec 2025

8/10 Good

Monique

Liked: Cleanliness, staff & service, amenities
Room was clean and staff was nice
Stayed 1 night in Dec 2025

6/10 Okay

noel

Liked: Cleanliness
Disliked: Amenities
Yes but I had a problem with the shower curtain water got all over the floor
Stayed 1 night in Dec 2025

10/10 Excellent

Nelsy

Stayed 2 nights in Dec 2025

10/10 Excellent

John

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
*
Stayed 3 nights in Oct 2025

10/10 Excellent

JOHN

Liked: Cleanliness, property conditions & facilities
Great staff
Stayed 1 night in Dec 2025

10/10 Excellent

Melissa

Liked: Cleanliness, amenities, property conditions & facilities
Friendly desk attendant at check in. Thoughtful details. Affordable rate thru Expedia. Kitchenette well appointed. Yes there could be some upgrades but over all I thought it felt safe, clean and worth what I paid
Stayed 1 night in Dec 2025

10/10 Excellent

Erin

Stayed 1 night in Dec 2025

10/10 Excellent

Sherry, Montague

Liked: Cleanliness, amenities, property conditions & facilities
Staff is great
Stayed 2 nights in Nov 2025

10/10 Excellent

Sherry, Montague

Liked: Cleanliness, amenities, property conditions & facilities
Staff is great
Stayed 1 night in Dec 2025

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2025

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