Viceroy Riviera Maya, a Luxury Villa Resort - Adults Only

Adults-only beachfront hotel with outdoor pool

VIP Access

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Where to?

Dates

September 2025

October 2025

Villa, Beachfront (with Private Pool and Deck) | Egyptian cotton sheets, premium bedding, pillowtop beds, minibar

Signature Villa (with Private Plunge Pool and Deck) | Bathroom | Shower, designer toiletries, hair dryer, bathrobes

Villa, Beachfront (with Private Pool and Deck) | Terrace/patio

Overview
Rooms
Location
Policies

Exceptional

Popular amenities

All inclusive
Bar
Pet friendly
Hot Tub

Explore the area

Playa Xcalacoco Frac 7, Playa del Carmen, QROO, 77710

El Camaleón Mayakoba Golf Course
‪6 min drive‬
Quinta Avenida
‪9 min drive‬
Playa del Carmen Main Beach
‪9 min drive‬
Cancun, Quintana Roo (CUN-Cancun Intl.)
‪56 min drive‬

Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.

Expect exceptional service
Extra savings and perks for Rewards members

Learn more about VIP Access

Room options

Signature Villa (with Private Plunge Pool and Deck)

1399 sq ft
1 bedroom
Sleeps 3
1 King Bed

Villa, Beachfront (with Private Pool and Deck)

1668 sq ft
1 bedroom
Beach view
Sleeps 3
1 King Bed

Royal Villa (with Private Plunge Pool and Deck)

Exceptional

968 sq ft
1 bedroom
Sleeps 3
1 King Bed

Egyptian cotton sheets, premium bedding, pillowtop beds, minibar

Luxury Villa, 1 King Bed (with Private Plunge Pool)

Exceptional

968 sq ft
Sleeps 3
1 King Bed

Viceroy Villa with Private Plunge Pool and Deck

1668 sq ft
Sleeps 3
1 King Bed

Luxury Villa, 2 Queen Beds (with Private Plunge Pool)

968 sq ft
1 bedroom
Sleeps 4
2 Queen Beds

Ocean View Two Level Villa with Large Private Pool

2809 sq ft
Partial ocean view
Sleeps 4
1 King Bed

Premium Villa (with Private Plunge Pool)

1668 sq ft
1 bedroom
Sleeps 3
1 King Bed

About the neighborhood

Playa del Carmen

Located 2.8 mi (4.5 km) from El Camaleón Mayakoba Golf Course, Viceroy Riviera Maya, a Luxury Villa Resort - Adults Only is within a 15-minute drive of other popular attractions like Quinta Avenida. This 41-room, 5-star hotel has private in-room plunge pools along with a full-service spa and an outdoor pool.

What's nearby

Playa Xcalacoco - 6 min walk - 0.4 miles
Gran Coyote Golf - 4 min drive - 1.6 miles
El Camaleón Mayakoba Golf Course - 6 min drive - 2.9 miles
Quinta Avenida - 9 min drive - 5.0 miles
Playa del Carmen Main Beach - 9 min drive - 5.3 miles

Getting around

Cancun Intl. Airport (CUN) - 44 min drive

Restaurants

‪Amaranto - ‬5 min drive
‪La Laguna - ‬6 min drive
‪Privilege Lounge - ‬5 min drive
‪La Hacienda - ‬6 min drive
‪Grand Sunset Princess swimup bar - ‬5 min drive

About this property

Viceroy Riviera Maya, a Luxury Villa Resort - Adults Only

Adults-only beachfront hotel with outdoor pool

Viceroy Riviera Maya, a Luxury Villa Resort - Adults Only features a full-service spa, an outdoor pool, and a gym. Valet parking is USD 8 per day if you plan to drive, or hop aboard the airport shuttle (available 24 hours) for USD 348 per vehicle roundtrip. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, concierge services, and securing valuables. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this adults-only hotel include a sauna, free WiFi in public areas, and a hot tub.

Guests can expect 42-inch flat-screen TVs with satellite channels and DVD players, along with free WiFi and wired Internet. Bathrooms offer hair dryers and designer toiletries, and pillowtop beds with Egyptian cotton sheets and pillow menus ensure a restful night. Private plunge pools, furnished patios, and sitting areas are also available. Housekeeping is available on request.

An outdoor pool and a hot tub are on site. Other recreational amenities include a health club and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Wayak Spa has 5 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and facials. The spa is equipped with a sauna and a hot tub. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Awards and affiliations

This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQ+) guests.

Similar properties

Pool
All inclusive
Spa
Pet friendly

$573 nightly

Sep 22 - Sep 23

Total with taxes and fees

Pool
Breakfast included
All inclusive
Spa

$369 nightly

Sep 26 - Sep 27

Total with taxes and fees

Property amenities

Internet

Available in all rooms: Free WiFi and wired internet
Available in some public areas: Free WiFi and wired internet

Parking and transportation

24-hour roundtrip airport shuttle on request for a surcharge
Area shuttle (surcharge)
Limo/town car service
Valet parking on site (USD 8 per day)

Food and drink

Daily continental breakfast available 7:00 AM to 11:30 AM for a fee: USD 35 to 50 per person
2 restaurants
A bar/lounge
A beach bar
A poolside bar
Couples/private dining
Snack bar/deli

Restaurants on site

Coral Restaurant + Bar
La Marea Restaurant

Things to do

Fitness classes
Full-service spa
Health club
Hot tub
Library
Outdoor pool
Sauna
Steam room
Yoga classes

Conveniences

24-hour front desk
Gift shop/newsstand
Hair salon
Laundry facilities
Safe at front desk

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (on request)
Multilingual staff
Porter/bellhop
Proposal/romance packages
Tour and ticket assistance
Turndown service
Wedding services

Outdoors

Beach loungers
Beach towels
Beach umbrellas
Garden
On the beach
Terrace

Full-service spa

5 treatment rooms
Aromatherapy
Body scrubs
Body wraps
Couples treatment rooms
Deep-tissue massages
Facials
Hot stone massages
Hot tub
In-room massages
Manicures/pedicures
Outdoor treatment areas
Prenatal massages
Sauna
Spa open daily

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Accessible airport shuttle
No elevator
Wheelchair accessible (may have limitations)
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant

Banquet hall
Smoking not allowed

Room amenities

Bedroom

Blackout drapes
Egyptian cotton sheets
Hypo-allergenic bedding
Pillow menu
Pillowtop mattress

Bathroom

Bathrobes
Designer toiletries
Hair dryer
Shower
Slippers
Towels provided

Entertainment

42-inch flat-screen TV with satellite channels
DVD player
Private plunge pool

Food and drink

Champagne service
Espresso maker
Free bottled water
Limited room service
Minibar

Access via exterior corridors
Air conditioning (climate-controlled)
Ceiling fan
Free local calls
Iron/ironing board
Phone
Safe
Separate sitting area

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight

Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

This property welcomes pets for USD 50 per pet, per night
Pet weight must not exceed 20 lbs per pet
Food and water bowls are available
Service animals exempt from fees

Children and extra beds

Rollaway/extra beds are available for USD 136.0 per night
Children younger than 13 are not permitted to stay at this adults-only property (only guests 13 and older are allowed)

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

Resort fee: 13.21 percent of room rate

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

Fee for continental breakfast: approximately USD 35 to 50 per person
Airport shuttle fee: USD 348 per vehicle (roundtrip, maximum occupancy 4)
Valet parking fee: USD 8 per day
Pet fee: USD 50 per pet, per night
Service animals are exempt from fees
Rollaway bed fee: USD 136.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and cash

Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Check-in: 3 PM
Check-out: noon
Minimum check-in age: 18

The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers valet parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
Charges for extra guests may apply and vary depending on the property's policy.
A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
This property accepts credit cards and cash.
Onsite safety features include a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting.

Additional information about polices, regulations, and more:

There are no elevators.
No cribs or infant beds are available.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Riviera Maya Viceroy

Viceroy Maya

Viceroy Maya Riviera

Viceroy Riviera

Viceroy Riviera Maya

Viceroy Riviera Maya Hotel

Viceroy Riviera Maya Hotel Playa del Carmen

Viceroy Riviera Maya Playa del Carmen

Tides Riviera Maya Hotel

Tides Riviera Maya Resort

Viceroy Riviera Maya Playa Del Carmen, Mexico

Viceroy Riviera Maya Resort Playa del Carmen

Viceroy Riviera Maya Resort

Tides Riviera Maya Resort

Ikal Del Mar

Tides Riviera Maya Hotel

Viceroy Riviera Maya Playa Del Carmen

Frequently asked questions

Is free cancellation available at Viceroy Riviera Maya, a Luxury Villa Resort - Adults Only?

Viceroy Riviera Maya, a Luxury Villa Resort - Adults Only provides free cancellation on certain room rates. For more details, look at the cancellation policy on Orbitz.

How much does it cost to stay at Viceroy Riviera Maya, a Luxury Villa Resort - Adults Only?

As of Sep 21, 2025, prices found for a 1-night stay for 2 adults at Viceroy Riviera Maya, a Luxury Villa Resort - Adults Only on Sep 22, 2025 start from $520.0, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to do around Viceroy Riviera Maya, a Luxury Villa Resort - Adults Only?

This hotel is located in Playa del Carmen within a short 17-minute walk of Playa Xcalacoco. You'll also find El Camaleón Mayakoba Golf Course and Gran Coyote Golf within a short drive.

Is parking available on site at Viceroy Riviera Maya, a Luxury Villa Resort - Adults Only?

Yes, valet parking is offered for USD 8 per day.

Is a spa located at Viceroy Riviera Maya, a Luxury Villa Resort - Adults Only?

Wayak Spa is the hotel's spa and services include deep-tissue massages, beach massages, body wraps, and aromatherapy.

Does Viceroy Riviera Maya, a Luxury Villa Resort - Adults Only have a casino?

No, Viceroy Riviera Maya, a Luxury Villa Resort - Adults Only doesn't have a casino.

Is there an indoor pool at Viceroy Riviera Maya, a Luxury Villa Resort - Adults Only?

No, this hotel doesn't have an indoor pool; however, there are an outdoor pool and a hot tub.

Is Viceroy Riviera Maya, a Luxury Villa Resort - Adults Only a good place to stay for couples?

At this adults-only hotel, there are many amenities for couples, including a private plunge pool and Champagne service in each guestroom with some featuring beach views.

Are there hot tubs at Viceroy Riviera Maya, a Luxury Villa Resort - Adults Only?

Yes, this hotel has a spa tub.

Does Viceroy Riviera Maya, a Luxury Villa Resort - Adults Only feature a restaurant that includes a breakfast menu?

Yes, Viceroy Riviera Maya, a Luxury Villa Resort - Adults Only has 2 restaurants, and serves continental breakfast each morning for a surcharge.

Does Viceroy Riviera Maya, a Luxury Villa Resort - Adults Only allow pets to stay for free?

Although they can't stay for free, pets are welcome at Viceroy Riviera Maya, a Luxury Villa Resort - Adults Only for a fee of USD 50 per pet, per night. The property also provides food and water bowls.

Does Viceroy Riviera Maya, a Luxury Villa Resort - Adults Only have connecting rooms?

No, this hotel doesn't feature connecting guestrooms.

Where is the closest airport to Viceroy Riviera Maya, a Luxury Villa Resort - Adults Only?

The closest major airport to Viceroy Riviera Maya, a Luxury Villa Resort - Adults Only is Cozumel Intl. Airport (CZM), which is 26 mi away (262 minutes by car). Another top airport is Cancun Intl. Airport (CUN), which is around 27.9 mi away.

Are there rooms with balconies that I can book at Viceroy Riviera Maya, a Luxury Villa Resort - Adults Only?

Yes, every guestroom at Viceroy Riviera Maya, a Luxury Villa Resort - Adults Only comes with a furnished patio with some featuring beach or garden views.

Does Viceroy Riviera Maya, a Luxury Villa Resort - Adults Only offer wedding services?

There are wedding services available at Viceroy Riviera Maya, a Luxury Villa Resort - Adults Only if that's in your vacation plans.

Viceroy Riviera Maya, a Luxury Villa Resort - Adults Only Reviews

9.4

Exceptional

9.6/10

Cleanliness

9.8/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

10/10 Excellent

Verified traveler

Jun 7, 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastic + Some Tips

We had such a lovely stay at the Viceroy and will definitely be back. Beautiful property. VERY quiet and private. If you’re looking for a private escape into luxury…. This is it! And the staff was really incredible. The only two things that weren’t clear in other reviews that would have been helpful for vacation planning: You are a good 15-20 minute cab ride from Playa Del Carmen and it’s a standard $400 pesos each way. There is no where else to eat nearby except the resort (which does have good food - I’m obsessed with their coconut lemongrass drink!), but there are no options at the viceroy that aren’t expensive. So you have to take your $800 pesos cab to and from Playa to grab dinner.

Stayed 4 nights in May 2025

10/10 Excellent

Alexa

May 26, 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 3 nights in May 2025

6/10 Okay

James

Traveled with partner

May 24, 2025

Liked: Cleanliness

The Viceroy itself is stunning and the staff was attentive—no complaints there. However, several aspects made this trip less enjoyable for us, though others may feel differently. 1. Inflated Prices Pricing was extreme—a small bottle of water was $20. Without the all-inclusive plan, food and beverage costs felt unjustifiable. Menu options were limited and lacked flavor. 2. Noise from Nearby Properties While not within Viceroy’s control, loud parties from a neighboring resort disrupted our nights. The music was intense enough to shake the walls—challenging for those seeking a peaceful escape. 3. Area Atmosphere We expected a refined experience south of Cancun but found the vibe across the region geared more toward spring-break energy. It felt misaligned with our expectations. 4. Seaweed and Beach Conditions The beach was unusable due to heavy seaweed during our visit (March–October season). Swimming wasn’t an option, limiting us to the pool. 5. Lack of Local Alternatives Renting a car didn’t help. The surrounding area felt neglected—dusty streets, unpleasant odors, and nowhere comfortable to walk or dine. The beach was narrow and crowded. Bottom Line: The resort is lovely, but the environment around it made the experience fall short. If you’re looking for quiet luxury, better dining variety, and swimmable beaches, this may not be the best choice.

Stayed 7 nights in May 2025

10/10 Excellent

Michel

Traveled with partner

May 21, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Service was EXCELLENT. We arrived to Cancún realizing our checked bag had been robbed of some sentimental and valuable items. The Viceroy staff set our trip back on the right trajectory and then some. The resort is intimate, tractable, and most of all… relaxing. It was exactly what we needed to start our trip. We were sad to leave. Highly recommend!

Stayed 3 nights in May 2025

10/10 Excellent

Ram

May 18, 2025

Stayed 4 nights in May 2025

10/10 Excellent

Zeus-Hannah

May 16, 2025

Stayed 5 nights in Apr 2025

10/10 Excellent

Daniel

May 5, 2025

Stayed 5 nights in Apr 2025

10/10 Excellent

Mike

Traveled with partner

Apr 25, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great place for some R&R !!! Very Recommended!

Stayed 3 nights in Apr 2025

10/10 Excellent

Karl

Traveled with partner

Apr 23, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Alberto and Karina were the best, they made our vow renewal special.

Stayed 5 nights in Apr 2025

10/10 Excellent

Ashley

Apr 10, 2025

Stayed 4 nights in Apr 2025

10/10 Excellent

Ronald

Traveled with partner

Apr 5, 2025

Liked: Cleanliness, amenities, property conditions & facilities

We seldom stay on property when we travel, choosing to venture out and explore. This trip, our plans were different. We just needed to chill and we’re so happy we chose The Viceroy to do so. The property is incredible. The villas are private and intimate. Natural vibes all around. But two specific things were just outstanding and noteworthy. Firstly, the food. Everything we ate was remarkable. Like trying to deconstruct the ingredients so we could cook it at home remarkable. In four days of meals there wasn’t a single thing we ate, or sipped, that wasn’t delicious. But above all was the service. The staff was incredibly friendly, helpful and so attentive that it elevated our experience beyond our expectations. We felt the love. 10/10. We’ll be back again.

Stayed 4 nights in Mar 2025

10/10 Excellent

Donald, Clayton

Mar 31, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 2 nights in Mar 2025

10/10 Excellent

Leanne, Pleasant Ridge

Traveled with partner

Feb 23, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Beautiful property and amazing staff!

Stayed 3 nights in Feb 2025

4/10 Poor

christian

Traveled with partner

Feb 16, 2025

Liked: Staff & service

Disliked: Cleanliness, property conditions & facilities

I just returned from my stay at the Viceroy Playa Del Carmen. There is a lot to potentially like about this property. The staff in the restaurants and bar/pool area are probably some of the best I’ve ever experienced. The property is lush and we did massage treatments at the spa and they were outstanding. Now, for the bad - rats in my room - simply unacceptable for a hotel at this level. Really at any level. Crawling through the thatched roof and visible for brief moments after dark. I called and requested help, the hotel responded - they said they’d send someone, the problem seemed to abate for a night but then returned. I was only there for 5 nights and 2 out of 5 were heavily disrupted, the first 2 nights being ones where I didn’t really know what was going on. Really terrible experience - tough to sleep with that going on in your room. hotel staff did nothing to help the issue that had any permanence - it seemed like they may have put something outside the room that made noise to scare them away and then once that was removed, the problem came right back. They weren’t willing to relocate me. Front desk staff were pretty indifferent about everything. No way can I recommend the Viceroy to anyone who wants any sort of relaxation on vacation. I feel like I was robbed of the price I paid. Transportation arranged by the airport was low caliber with cars that had bad suspension and visible accident damage. Not worth it - taxis are easy to come by in playa.

Stayed 5 nights in Feb 2025

10/10 Excellent

Joaquin

Feb 3, 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 3 nights in Jan 2025

10/10 Excellent

George

Traveled with partner

Jan 31, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Staff. Quiet. Lush. Easy beach access. Private. Rooms with pool and outdoor shower. Staff

Stayed 9 nights in Jan 2025

10/10 Excellent

Sam

Traveled with partner

Jan 29, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Very relaxing and remote

Stayed 4 nights in Jan 2025

10/10 Excellent

sarah

Traveled with family

Jan 26, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

This resort was superb from the moment we arrived to tequila shots of local tequila to hand cut handmade soaps. The food was exquisite and was served by extremely friendly staff. Thank you for making my trip with my daughter and niece so special before my daughter’s wedding!! I’ll be back!

Stayed 4 nights in Jan 2025

8/10 Good

Dennis Bernard, Erwinna

Traveled with partner

Jan 23, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Second time staying. It is quite beautiful and unique, and you feel like a million bucks staying there. Impeccable cleanliness and upkeep. Very high ancillary prices in restaurants, minibar and spa. Remote location with little to walk to to buy snacks and sundries -- you are at the mercy of the very expensive minibar and the on-site boutique offers very little of a practical nature.

Stayed 5 nights in Jan 2025

10/10 Excellent

Jose

Traveled with group, Traveled with partner

Jan 19, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This is probably one of the nicest and most accommodating hotels i’ve ever stayed at.

Stayed 1 night in Jan 2025

10/10 Excellent

Blair

Traveled with partner

Dec 2, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The setting is tranquil, the villas are well designed, very large, and private. The staff are incredibly attentive, polite, personalble, intuitive, professional and take pride in what they do. This was a one week getaway for my wife and I to celebrate her birthday and generally unwind. This is our 8th time to the area and our taste has evolved from the big resorts that cater to everyone to the small boutique resorts such as Viceroy. We appreciate the personal attention we received by all, from Alberto's welcome upon arrival, to Christina and her teams perfection in the kitchen, to sommelier Carlos(1)' expertise, with waiters Pablo & Carlos(2)' attention (honorable mention to Mario) in the main dining restaurant "La Marea". Abner, Victor, Jesus, and Fransisco were spot on in the "Coral Restarurant & Bar". Jose, Juan, and Pepe were kickin' it poolside with snack, lounger, sunglass, chilled towel, and drink service. We'll not soon forget the salsa dance lessons put together by Alberto & Carla just for my wife on her birthday, from a simple mention my wife made to Pablo and Carlos a day prior. I don't know how we're going top this one... perhaps only by a second visit.

Stayed 7 nights in Nov 2024

8/10 Good

Cassandra

Traveled with partner

Oct 22, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I just got home from Viceroy last night - I loved the quiet atmosphere of the resort, but at times it seemed too quiet. I’m not sure if it was the time of year I went, but there was at most 3 other people out at the pool/beach. It was raining off and on, so maybe that’s why too. Otherwise, the service and staff were amazing and went above and beyond every single interaction. The walking distance from my room to the common areas was not bad at all and the hotel has many umbrella stations around for when it is raining. There are a lot of animals, granted it is in the jungle, but there were multiple around the plunge pool, very frequently throughout the day. The food and drinks were okay, not bad, but I have had better at other resorts. Overall, I would go back, but maybe a different time of year with (hopefully) better weather since it rained literally every day of my stay.

Stayed 4 nights in Oct 2024

10/10 Excellent

Maria, Houston

Traveled with partner

Sep 10, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Small boutique property with beautiful grounds, excellent service, spacious and very private villas with private pools. It is best for very quiet, relaxing, secluded type of vacations, even though Playa del Carmen is only a short taxi drive away. I think they strike a great balance between eco friendliness, nature and comfort. They have a very nice SPA as well

Stayed 3 nights in Sep 2024

10/10 Excellent

Brie

Sep 6, 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 4 nights in Aug 2024

10/10 Excellent

JJ

Traveled with family

Jul 15, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

When I first booked this trip, I noticed some mixed reviews that I’d like to address. My experience was outstanding! The location is beautiful and peaceful, yet welcoming. You truly feel immersed in the jungle. The rooms are more spacious and comfortable than typical resort rooms. I was initially concerned about the beach being described as rocky, fearing it might be unusable. However, the ocean was very close and perfectly enjoyable. While there are some rocks, it didn’t hinder my ability to relax and soak in the waves. Additionally, a short walk down the beach offers a different experience if desired. Another review mentioned mosquitos as an issue. Expecting the resort to control mosquitos is like expecting a hotel in Seattle to control the rain. Yes, there are bugs in the jungle, but the resort provides ample mosquito repellent. One reviewer complained about a long uphill walk at the resort, but I found everything to be easily accessible. There was a slight uphill climb for about 20 yards, which is hardly worth mentioning. Compared to other resorts where I’ve had to walk 20 minutes to get food, navigating this resort was a breeze, and the surroundings are incredibly beautiful. Finally, I really enjoyed the food. Yes, it’s expensive to eat and drink, but that’s expected at a non-inclusive resort. Frankly, I’ve stayed at similar places, and the experience here was worth every penny. Alberto and others made the the experience so easy. I'd absolutely go again.

Stayed 7 nights in Jun 2024