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Magic Express

3.0 star property

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Photo gallery for Magic Express

Outdoor pool, open 8:00 AM to 8:00 PM, pool umbrellas, sun loungers
Standard Quadruple Room, 2 Double Beds | View from room
Reception
Exterior
Meeting facility

Reviews

7.6 out of 10
Good

Popular amenities

  • Pool
  • Air conditioning
  • Gym
  • Breakfast available
  • Business services
  • Room service

Explore the area

View in a map
Carretera Cancun-Chetumal Km. 291, Esquina Calle 54 Norte, Playa del Carmen, QROO, 77710
  • Place, Quinta Avenida
    ‪16 min walk‬
  • Place, Plaza Las Americas
    ‪17 min walk‬
  • Place, Mamitas Beach
    ‪2 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪54 min drive‬

Room options

View all photos for Standard Room, 1 King Bed

Premium bedding, desk, laptop workspace, blackout drapes

Standard Room, 1 King Bed

  • 218 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Superior Room, 1 Queen Bed

Premium bedding, desk, laptop workspace, blackout drapes

Superior Room, 1 Queen Bed

7.0 out of 10
Good
(2 reviews)
  • 218 sq ft
  • Sleeps 2
  • 1 Queen Bed
  • Free wired internet

View all photos for Standard Quadruple Room, 2 Double Beds

Standard Quadruple Room, 2 Double Beds | Premium bedding, desk, laptop workspace, blackout drapes

Standard Quadruple Room, 2 Double Beds

10.0 out of 10
Exceptional
(1 review)
  • 266 sq ft
  • Sleeps 4
  • 2 Double Beds
  • Free wired internet

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Exterior

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6.0 out of 10, 1 review
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About the neighborhood

Playa del Carmen

Located in El Pedregal within a short walk of Plaza Las Americas, Magic Express is within a mile (2 km) of other popular sights such as Quinta Avenida. This 97-room, 3-star hotel has an outdoor pool along with a gym and a conference center.

What's nearby

  • Quinta Avenida - 16 min walk - 0.9 miles
  • Quinta Alegría Shopping Mall - 16 min walk - 0.9 miles
  • Plaza Las Americas - 17 min walk - 0.9 miles
  • Mamitas Beach - 2 min drive - 1.1 miles
  • Playa del Carmen Main Beach - 3 min drive - 0.9 miles

Getting around

  • Cancun Intl. Airport (CUN) - 44 min drive

Restaurants

  • ‪El Fogon del May - ‬11 min walk
  • ‪La Birria - ‬6 min walk
  • ‪Aquelarre Café - ‬9 min walk
  • ‪Taqueria Los Tarascos - ‬10 min walk
  • ‪La Bamba Jarocha - ‬7 min walk

About this property

Magic Express

Renovated in 2019, Magic Express features an outdoor pool, a gym, and a conference center. You'll find limited parking. The front desk is staffed 24 hours a day to help with securing valuables and concierge services. Additional amenities include a business center, a computer station, and free newspapers.
32-inch LED TVs come with cable channels, and guests can stay connected with free wired internet. Beds sport premium bedding and bathrooms offer free toiletries. Free local calls and desks are other standard amenities.
Recreational amenities at the hotel include an outdoor pool and a health club.

The recreational activities listed below are available either on site or nearby; fees may apply.

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Property amenities

Internet

  • Available in all rooms: Free wired internet

Parking and transportation

  • Limited onsite parking (max 1 space per unit)
  • Onsite parking options include a garage and a carport

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: MXN 100 for adults and MXN 100 for children

Things to do

  • Health club
  • Outdoor pool
  • TV in common areas

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Concierge services
  • Housekeeping (daily)

Business services

  • 2 meeting rooms
  • Business center
  • Computer station
  • Conference center (1,119 square feet of space)

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 4 floors
  • Ballroom
  • Built in 2007
  • Renovated entire property - December 2019
  • Smoking not allowed
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch LED TV with cable channels

Food and drink

  • Limited room service

More

  • Air conditioning
  • Desk
  • Free local calls
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: MXN 58.66 per accommodation, per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately MXN 100 for adults and MXN 100 for children

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
This property accepts credit cards, debit cards, and cash
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers limited parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • The minimum check-in age for Spring Break is 18 years old.
  • This property accepts credit cards, debit cards, and cash.

Additional information about polices, regulations, and more:

  • Pool access available from 8:00 AM to 8:00 PM.
  • Registered guests are the only ones allowed in guestrooms.
  • No cribs or infant beds are available.

Property is also known as

Magic Express Hotel
Magic Express Hotel Playa del Carmen
Magic Express Playa del Carmen
Magic Express Riviera Maya/Playa Del Carmen, Mexico

Frequently asked questions

Is a free cancellation option available at Magic Express?

Magic Express provides free cancellation on certain room rates. If you'd like to learn more, look at the cancellation policy on Orbitz.

What can I see close to Magic Express?

This hotel is situated in El Pedregal within a short 20-minute walk of Quinta Avenida and also 14 minutes on foot from Plaza Las Americas. You'll also find Playa del Carmen Main Beach and Mamitas Beach within a short drive.

Is parking available on site at Magic Express?

Yes, there is a garage with a max 1 space per unit. You'll find a carport and max limited parking spaces.

Does Magic Express feature a casino on the premises?

No, Magic Express doesn't have a casino.

Is there an indoor pool at Magic Express?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool. Guests have pool access between 8:00 AM and 8:00 PM.

Is Magic Express good for couples?

Couples staying at this hotel will appreciate amenities like premium bedding and free wired internet as well as an outdoor pool.

Does Magic Express have a hot tub?

No, there isn't a spa tub at this hotel.

Does Magic Express have a restaurant with a breakfast menu?

Magic Express offers buffet breakfast each morning for a surcharge though there is no restaurant.

Does Magic Express allow pets to stay free of charge?

No, pets and service animals aren't allowed at Magic Express.

Does Magic Express have connecting rooms available?

No, there aren't connecting guestrooms at this hotel.

How far is the airport from Magic Express?

The closest major airport to Magic Express is Cozumel Intl. Airport (CZM), which is 21.2 mi away (253 minutes by car).

Are there rooms with balconies that I can book at Magic Express?

No, you won't find guestrooms with balconies at Magic Express.

Magic Express Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 84 out of 281 reviews
Rating 8 - Good. 99 out of 281 reviews
Rating 6 - Okay. 60 out of 281 reviews
Rating 4 - Poor. 18 out of 281 reviews
Rating 2 - Terrible. 20 out of 281 reviews

8.2/10

Cleanliness

7.6/10

Staff & service

8.4/10

Amenities

7.8/10

Property conditions & facilities

Reviews

Verified

2/10 Terrible

camilo

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel cerrado

No pudimos entrar al hotel porque estaba cerrado, cómo es posible que desde hoteles.com no cancelen la reserva antes y nos hagan viajar hasta el hotel para salir desde allá a tener que buscar donde hospedarse de última hora, una total falta de respeto
Stayed 2 nights in Jan 2022
Verified

2/10 Terrible

FELIPE j

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pésimo servicio y mal trato del personal.

Pésimo servicio. No me dejaron entrar al hotel porque sobre vendieron las habitaciones y cuando llegue ya no había disponibilidad. Muy mal trato por parte del personal del hotel, pedí hablar con el gerente y me dijeron que el ya había salido de trabajar y no lo iban a molestar.
Stayed 1 night in Oct 2021
Verified

2/10 Terrible

Beatriz

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Nos solicitaron salir del hotel la última noche ya que hubo ataque a las instalaciones en la madrugada con balacera y hasta ahorita no me han devuelto el importe de la noche que nos sacaron. Espero que pronto nos bonifiquen el importe
Stayed 2 nights in Oct 2021
Verified

2/10 Terrible

Maurício Mendes

Disliked: Staff & service

Hotel Muito bom Para quem vai a trabalho

Hotel muito bem localizado e muito confortável, mais o serviço na recepção na chegada não foi nada agradável, nenhuma água e nem um café são oferecidos na chegada. Muito menos um copo para beber água ( quando solicitado um copo a recepção informou que não teriam e não estariam autorizados a emprestar e nem mesmo ter descartávies para os clientes, para quem chega para umas ferias e descanso não seria o melhor lugar a ser indicado mais se vc vai a trabalho e passe todo o tempo fora do hotel ai sim pode ser uma boa pedida. O serviço de room service não existe. As meninas da limpeza e arrumação dos quartos são as que salvam o atendimento e cordialidade do hotel. O café da manhã: não esta incluso e não é servido a vontade.
Stayed 15 nights in Sep 2021
Verified

10/10 Excellent

Didier

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel muy lindo, cerca del centro de playa del Carmen
Stayed 1 night in Sep 2021
Verified

10/10 Excellent

Veronica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo bien
Stayed 1 night in Sep 2021
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Todo bien.
Stayed 1 night in Sep 2021
Verified

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Un lugar muy tranquilo, cómodo y seguro, recomendable para descansar
Stayed 1 night in Sep 2021
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Buen servicio

El hotel super limpio, cómodo, y agradable ...sin duda volvería sin pensarlo
Stayed 5 nights in Aug 2021
Verified

10/10 Excellent

Victor Manuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelentes instalaciones

Habitación muy cómoda. Cuenta con todo lo necesario para una estancia confortable y de descanso.
Stayed 4 nights in Aug 2021
Verified

10/10 Excellent

Jan

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente
Stayed 4 nights in Aug 2021
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Agradable lugar
Stayed 1 night in Aug 2021
Verified

8/10 Good

Alberto

Liked: Staff & service
Disliked: Cleanliness

Higiene y limpieza

El hotel está bien, tiene aire acondicionado y lo mas necesario para estas a gusto en el día. estuve en el hotel 8 días seguidos, en ninguno de esos días cambiaron las sabanas, ni colchas, ni fundas de mi ropa de cama; es un tema que sí me importa mucho y mas con esto del COVID.
Stayed 7 nights in May 2021
Verified

6/10 Okay

Verified traveler

Liked: Cleanliness, amenities
El hotel esta lindo pero le falta mucho mantenimiento. No había artículos de aseo personal en el baño. Y lo peor fue que el aire acondicionado no bajaba de 24 grados C y el cuarto olía un poco a humedad.
Stayed 1 night in Jul 2021
Verified

8/10 Good

Fabrizio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

En general esta bien el hotel

Buen hotel, las habitaciones son amplias y el personal presta una buena atención, NO incluye desayuno y el que ofrecen en el hotel no te permite escoger lo que tú quieres comer.
Stayed 3 nights in Jul 2021
Verified

8/10 Good

José Alberto Pérez García

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel bueno y limpio

Hotel limpio, buena atención, la alberca muy pequeña, el restaurante solo abre para el desayuno, no hay shampoo ni jabón en barra en el baño. Lo califico como bueno.
Stayed 1 night in Jul 2021
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
el checkin fue muy rapido
Stayed 1 night in Jul 2021
Verified

6/10 Okay

Javier

Disliked: Cleanliness, staff & service

Hotel sin agua para tomar y olores raros

La. Limpieza es algo cuestionable porque la. Cama y las almohadas olían feo a tipo motel, donde gente fuma y esas cosas. Los olores son raros en la habitación. Llegamos a las 4am no había agua ni de complemento en la habitación ni vendían. Nos tuvimos que aguantar la sed porque no era potable el agua del hotel. Hasta el día siguiente pudimos tomar agua.
Stayed 1 night in Jul 2021
Verified

6/10 Okay

Verified traveler

Disliked: Room comfort

Pueden mejorar

Muchos detalles que pueden mejorar con supervisión.
Stayed 1 night in Jul 2021
Verified

8/10 Good

Juan Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Muy bien ubicado, recomendado.

Muy buen ubicado si tienes auto, el estacionamiento es muy cómodo, seguro y amplio. Te han en cuenta esto ya que otros hoteles el Playa del Carmen ofrecen estacionamiento pero es en la calle o son espacios muy limitados. En general la habitaciones cumplen con lo esperado. Una excelente relación precio calidad.
Stayed 4 nights in Jul 2021
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Agradable
Stayed 2 nights in Jul 2021
Verified

6/10 Okay

Verified traveler

Disliked: Room comfort

Mucho que mejorar!!!

1era noche: paredes y sabanas manchadas 2a noche: cambio de habitación y solo sábanas manchadas y se atoró el elevador. 3a noche: me regalaron el desayuno de compensación. Desayuno: Pueden mejorar, solo es supervisión y atención de los alimentos.
Stayed 1 night in Jul 2021
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo estuvo muy bien
Stayed 1 night in Jul 2021
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Tranquilo, buena limpieza

Lugar tranquilo para descansar, buena limpieza, solo que el desayuno es lo mismo siempre, y algunos de recepción son poco amables, pero aún así me volvería a hospedar ahí
Stayed 7 nights in Jun 2021
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El estacionamiento es una gran ventaja. Por otro lado sugiero poner mas camastros o sillas en el area de alberca.
Stayed 2 nights in Jun 2021

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