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Hyatt Vivid Playa Del Carmen - Adults Only - All Inclusive

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Photo gallery for Hyatt Vivid Playa Del Carmen - Adults Only - All Inclusive

3 outdoor pools, cabanas (surcharge), pool umbrellas
Creator video - submitted by Scottsdale Travel Chick
On the beach, white sand, free beach cabanas, sun loungers
Premium bedding, down comforters, pillowtop beds, free minibar
Property grounds

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Parking included
  • Free WiFi

Explore the area

View in a map
Av. Constituyentes No. 2, Playa del Carmen, QROO, 77780
  • Place, Quinta Avenida
    ‪2 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪6 min walk‬
  • Place, Mamitas Beach
    ‪14 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪56 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members
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Room options

View all photos for Junior Suite, 2 Queen Beds, Garden View

Premium bedding, down comforters, pillowtop beds, free minibar

Junior Suite, 2 Queen Beds, Garden View

9.0 out of 10
Wonderful
(28 reviews)
  • Garden view
  • 653 sq ft
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Junior Suite, 2 Queen Beds, Pool View

Premium bedding, down comforters, pillowtop beds, free minibar

Junior Suite, 2 Queen Beds, Pool View

10.0 out of 10
Exceptional
(2 reviews)
  • 653 sq ft
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Junior Suite, 2 Queen Beds, Ocean View

View from room

Junior Suite, 2 Queen Beds, Ocean View

8.0 out of 10
Very good
(6 reviews)
  • Ocean view
  • 653 sq ft
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Junior Suite, 1 King Bed, Oceanfront

Junior Suite, 1 King Bed, Oceanfront | Premium bedding, down comforters, pillowtop beds, free minibar

Junior Suite, 1 King Bed, Oceanfront

8.6 out of 10
Excellent
(12 reviews)
  • Ocean view
  • 653 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Junior Suite, 1 King Bed, Garden View

Premium bedding, down comforters, pillowtop beds, free minibar

Junior Suite, 1 King Bed, Garden View

9.4 out of 10
Exceptional
(85 reviews)
  • Garden view
  • 653 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Junior Suite, 1 King Bed, Pool View

55-inch LED TV with satellite channels, TV

Junior Suite, 1 King Bed, Pool View

8.8 out of 10
Excellent
(6 reviews)
  • 653 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Junior Suite, 1 King Bed, Ocean View

Premium bedding, down comforters, pillowtop beds, free minibar

Junior Suite, 1 King Bed, Ocean View

9.2 out of 10
Wonderful
(62 reviews)
  • Ocean view
  • 653 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Junior Suite, 2 Queen Beds, Accessible, Garden View

Premium bedding, down comforters, pillowtop beds, free minibar

Junior Suite, 2 Queen Beds, Accessible, Garden View

  • Garden view
  • Sleeps 3
  • 2 Queen Beds
  • Free WiFi

View all photos for Junior Suite, 2 Queen Beds

Premium bedding, down comforters, pillowtop beds, free minibar

Junior Suite, 2 Queen Beds

10.0 out of 10
Exceptional
(1 review)
  • City view
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Junior Suite, 2 Queen Beds (Swim-Up)

Premium bedding, down comforters, pillowtop beds, free minibar

Junior Suite, 2 Queen Beds (Swim-Up)

  • Partial ocean view
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Junior Suite, 1 King Bed, Accessible, Garden View

Premium bedding, down comforters, pillowtop beds, free minibar

Junior Suite, 1 King Bed, Accessible, Garden View

  • Garden view
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Junior Suite, 1 King Bed

Premium bedding, down comforters, pillowtop beds, free minibar

Junior Suite, 1 King Bed

9.2 out of 10
Wonderful
(19 reviews)
  • City view
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Junior Suite, 1 King Bed, Oceanfront (Swim-Up)

Premium bedding, down comforters, pillowtop beds, free minibar

Junior Suite, 1 King Bed, Oceanfront (Swim-Up)

10.0 out of 10
Exceptional
(2 reviews)
  • Ocean view
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Junior Suite, 1 King Bed, Oceanfront (Walk-Out)

Premium bedding, down comforters, pillowtop beds, free minibar

Junior Suite, 1 King Bed, Oceanfront (Walk-Out)

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Suite, 1 King Bed, Oceanfront

Premium bedding, down comforters, pillowtop beds, free minibar

Suite, 1 King Bed, Oceanfront

  • Ocean view
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Suite, 1 King Bed

Premium bedding, down comforters, pillowtop beds, free minibar

Suite, 1 King Bed

  • Resort view
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Junior Suite, 1 King Bed (Swim-Up)

Premium bedding, down comforters, pillowtop beds, free minibar

Junior Suite, 1 King Bed (Swim-Up)

7.0 out of 10
Good
(2 reviews)
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Presidential Suite, 1 King Bed

Premium bedding, down comforters, pillowtop beds, free minibar

Presidential Suite, 1 King Bed

  • Ocean view
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

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About the neighborhood

Playa del Carmen

Located in Downtown Playa del Carmen, Hyatt Vivid Playa Del Carmen - Adults Only - All Inclusive is next to popular attractions like Quinta Avenida and Playa del Carmen Main Beach. This 524-room, 4.5-star property has 3 outdoor pools along with indoor private hot tubs and a full-service spa.

What's nearby

  • Quinta Avenida - 2 min walk - 0.1 miles
  • Quinta Alegría Shopping Mall - 2 min walk - 0.1 miles
  • Playa del Carmen Main Beach - 6 min walk - 0.4 miles
  • Central Square - 8 min walk - 0.5 miles
  • Mamitas Beach - 14 min walk - 0.8 miles

Getting around

  • Cancun Intl. Airport (CUN) - 50 min drive

Restaurants

  • ‪Bloody Mary Food Drinks & Rock - ‬2 min walk
  • ‪Ah Cacao Chocolate Café - ‬2 min walk
  • ‪Señor Frogs - ‬2 min walk
  • ‪Euro Grill - ‬3 min walk
  • ‪Lobby Bar - ‬1 min walk

About this property

Hyatt Vivid Playa Del Carmen - Adults Only - All Inclusive

Guests of Hyatt Vivid Playa Del Carmen - Adults Only - All Inclusive have access to a full-service spa, 3 outdoor pools, and a gym. If you decide to drive, there's free valet parking. Multilingual staff at the front desk are standing by 24/7 to help with luggage storage, dry cleaning/laundry, and tours or tickets. Other amenities at this adults-only property include a sauna, free WiFi in public areas, and a hot tub.
55-inch LED TVs come with satellite channels, and guests can stay connected with free WiFi. Bathrooms offer rainfall showers, hair dryers, and designer toiletries, and pillowtop beds with premium bedding and down comforters ensure a restful night. Other standard amenities include indoor private hot tubs, free minibar items, and balconies.
3 outdoor swimming pools are on site along with a hot tub. Other recreational amenities include an outdoor tennis court, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Innan has 10 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is open daily.

Awards and affiliations

This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQ+) guests.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • 3 poolside bars
  • 5 bars/lounges
  • 7 restaurants
  • A coffee shop/cafe
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Asiana
  • Kalamata
  • Pelicanos
  • Rincón Mexicano
  • Spice

Things to do

  • 3 outdoor pools
  • Bicycle storage
  • Billiards/pool table
  • Concerts/live shows
  • Evening entertainment
  • Fitness classes
  • Full-service spa
  • Games
  • Gym
  • Hot tub
  • Outdoor tennis court
  • Pilates classes
  • Sauna
  • Shopping
  • Steam room
  • Table tennis
  • TV in common areas
  • Yoga classes

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business center
  • 6,781 square feet of conference space
  • Computer station
  • Coworking space
  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Free beach cabanas
  • Garden
  • On the beach
  • On the waterfront
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 10 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • In-room massages
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Grab bar in shower
  • Grab bar near toilet
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 4 buildings
  • 4 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Built in 2005
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • Eco-friendly cleaning products used
  • Lifeguards
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • Reception hall
  • Vegan dining options
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free rollaway/extra bed
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Towels provided

Entertainment

  • 55-inch LED TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Separate sitting area
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 11:30 PM

Contactless check-in available

Minimum check-in age: 18

Check-out

Check-out before noon

Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • Free rollaway/extra beds are available
  • Children younger than 18 are not permitted to stay at this adults-only property (only guests 18 and older are allowed)

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: MXN 58.66 per accommodation, per night

These are all of the charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Onsite parties or group events are strictly prohibited
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3 PM—-11:30 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • This property uses a grey water recycling system and eco-friendly cleaning products.
  • Onsite parties or group events are strictly prohibited.
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services and spa treatments. Contact the property at the phone number listed on your booking confirmation.
  • No cribs or infant beds are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

All Inclusive Playa Carmen

Playa Carmen All Inclusive

Playa Carmen Resort

Royal Playa Carmen

Royal Playa Carmen All Inclusive Spa & Resort

Royal Playa Carmen Spa

Royal Playa Carmen All Inclusive Spa Resort

Hilton Playa Carmen Adults-Only All-Inclusive Playa del Carmen

Hilton Playa Carmen Adults-Only All-Inclusive

Hilton Carmen AdultsOnly Incl

Hilton Playa Carmen All-Inclusive Adult Resort Playa del Carmen

The Royal Playa del Carmen All Inclusive Spa Resort

Hilton Playa Carmen All-Inclusive Adult Resort

Hilton Playa Carmen All-Inclusive Adult Playa del Carmen

Hilton Playa Carmen All-Inclusive Adult

Hilton Playa Del Carmen An Adults Only All Inclusive

The Royal Del Carmen Inclusive

Frequently asked questions

Are there all-inclusive options at Hyatt Vivid Playa Del Carmen - Adults Only - All Inclusive ?

Hyatt Vivid Playa Del Carmen - Adults Only - All Inclusive is an all-inclusive resort and rates come with all meals. Activities include tennis, volleyball, and live performances.

How much does it cost to stay at Hyatt Vivid Playa Del Carmen - Adults Only - All Inclusive ?

As of May 18, 2026, prices found for a 1-night stay for 2 adults at Hyatt Vivid Playa Del Carmen - Adults Only - All Inclusive on Jun 1, 2026 start from $309, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are free cancellation options available at Hyatt Vivid Playa Del Carmen - Adults Only - All Inclusive ?

Hyatt Vivid Playa Del Carmen - Adults Only - All Inclusive provides free cancellation on select room rates. For additional details, take a look at the cancellation policy on Orbitz.

What can I see within easy reach of Hyatt Vivid Playa Del Carmen - Adults Only - All Inclusive ?

This property is situated in Downtown Playa del Carmen, just steps from Playa del Carmen Main Beach and Quinta Avenida, and within a short walk of Mamitas Beach. You'll also find Playa del Carmen Maritime Terminal and Playacar Beach less than a mile away.

Will I be able to park at Hyatt Vivid Playa Del Carmen - Adults Only - All Inclusive ?

Yes, valet and self parking are offered for free at the property. Wheelchair-accessible van parking and bicycle parking are also available.

Is there a spa at Hyatt Vivid Playa Del Carmen - Adults Only - All Inclusive ?

Innan is the property's spa and services include hot stone massages, Thai massages, body wraps, and reflexology.

Does Hyatt Vivid Playa Del Carmen - Adults Only - All Inclusive have luxury amenities?

Yes, guests can indulge in luxuries such as a private indoor hot tub, a beachfront restaurant, and beachside massages at this property.

Does Hyatt Vivid Playa Del Carmen - Adults Only - All Inclusive feature a casino on the premises?

No, Hyatt Vivid Playa Del Carmen - Adults Only - All Inclusive doesn't have a casino.

Is there an indoor pool at Hyatt Vivid Playa Del Carmen - Adults Only - All Inclusive ?

No, this property doesn't have an indoor pool; however, there are 3 outdoor pools and a hot tub.

Is Hyatt Vivid Playa Del Carmen - Adults Only - All Inclusive good for couples?

At this adults-only property, there are many amenities for couples, including a private indoor hot tub and in-room massages in each guestroom, and some feature ocean view.

Are there hot tubs at Hyatt Vivid Playa Del Carmen - Adults Only - All Inclusive ?

No, but guests can enjoy a sauna at this property.

Does Hyatt Vivid Playa Del Carmen - Adults Only - All Inclusive have a restaurant with a breakfast menu?

Yes, Hyatt Vivid Playa Del Carmen - Adults Only - All Inclusive has 7 restaurants, and serves breakfast for a surcharge.

Does Hyatt Vivid Playa Del Carmen - Adults Only - All Inclusive allow pets to stay free of charge?

No, pets aren't allowed at Hyatt Vivid Playa Del Carmen - Adults Only - All Inclusive though service animals are welcome.

Are there connecting rooms at Hyatt Vivid Playa Del Carmen - Adults Only - All Inclusive ?

No, there aren't connecting guestrooms at this property.

What is the closest airport to Hyatt Vivid Playa Del Carmen - Adults Only - All Inclusive ?

The closest major airport to Hyatt Vivid Playa Del Carmen - Adults Only - All Inclusive is Cozumel Intl. Airport (CZM), which is 21.4 mi away (254 minutes by car).

Can I book a room with a balcony at Hyatt Vivid Playa Del Carmen - Adults Only - All Inclusive ?

Yes, every guestroom at Hyatt Vivid Playa Del Carmen - Adults Only - All Inclusive comes with a balcony and some offer ocean and city views.

Does Hyatt Vivid Playa Del Carmen - Adults Only - All Inclusive offer wedding services?

If wedding bells are in your future, take advantage of the wedding venue at Hyatt Vivid Playa Del Carmen - Adults Only - All Inclusive .

Hyatt Vivid Playa Del Carmen - Adults Only - All Inclusive Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 1598 out of 2290 reviews
Rating 8 - Good. 387 out of 2290 reviews
Rating 6 - Okay. 161 out of 2290 reviews
Rating 4 - Poor. 79 out of 2290 reviews
Rating 2 - Terrible. 65 out of 2290 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

Reviews

8/10 Good

Susana

Stayed 3 nights in Feb 2026

8/10 Good

Mike Roy

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mts service scammed us and did not do a day trip as ache
Stayed 7 nights in Feb 2026

10/10 Excellent

Bobbi Jean

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Lots of entertainment daily in the pool and evenings in the lobby. Lots to keep us busy. Super friendly staff, clean rooms, clean grounds. Would definitely recommend
View from my room
Stayed 7 nights in Feb 2026

10/10 Excellent

Jeremy

Stayed 7 nights in Feb 2026

10/10 Excellent

KATHRYN

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
It was the best!
Stayed 4 nights in Jan 2026

10/10 Excellent

Christine Bahjat

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff was super nice. Tons of entertainment. Zavier at the pool was awesome. I’m gluten and dairy free and everyone was beyond accommodating I did not expect that, it was 10/10 for that. Clean hotel. Fun vibes.
Stayed 7 nights in Feb 2026

10/10 Excellent

Kelley Fernanda

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
An outstanding team from the front desk checking in to restaurants attendants, night show performers and room service members are all professional with a high standard of super talent qualities! We really enjoyed staying at Hyatt Vivid Playa Del Carmen for so many exciting entertainments. Highly recommended to everyone!!
Stayed 2 nights in Feb 2026

10/10 Excellent

Mary

Stayed 7 nights in Jan 2026

2/10 Terrible

George

Stayed 7 nights in Feb 2026

10/10 Excellent

Brent Jon

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff and food were amazing! The only complaint I have about this place if you want to be next to the pool you need to plan on paying extra to be there.
Stayed 8 nights in Feb 2026

10/10 Excellent

Noah, Winnipeg MB Canada

Liked: Cleanliness, amenities, property conditions & facilities
Very clean room, helpful staff! Would recommend
Stayed 6 nights in Feb 2026

6/10 Okay

Martha

Traveled with partner
Liked: Property conditions & facilities
My overall experience was a 7. I traveled with my husband to celebrate his birthday and we have experienced multiple resorts over the years. The overall experience was okay. Although the resort claims to be “all-inclusive” they try to sell you everything they can. The worst part was staff hounding you down to sell you a cabana which blocked all views to the pool and beach. The beach was definitely on the lower end. It was not private at all and it is accessible to the public, which made our walks very uncomfortable. The best part of the hotel was the aesthetics, the food, and how walkable it is to the city. If you want to go out and shop or party all night, the walkable distance is worth it. We wanted to relax, so it was not what we were looking for. I have been to better resorts with better experiences.
Stayed 4 nights in Feb 2026

10/10 Excellent

Tylar Raine

Stayed 3 nights in Feb 2026

8/10 Good

Elizabeth

Traveled with group, Traveled with family
Liked: Cleanliness, property conditions & facilities
Friendly staff, clean rooms
Stayed 5 nights in Feb 2026

10/10 Excellent

Kathleen

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great stay, The perfect location, right down town for impromptu exploring but also with plenty of events and activoties if you plan on staying in the resort as well. The food was delicious, rooms were clean and the staff was fantastic. Entertainment was fun and varied as well. Would love to come back
Stayed 5 nights in Feb 2026

10/10 Excellent

Rachel Christine

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Amenities are great, all staff are wonderful, and the food was great!! Will absolutely stay here again
Stayed 5 nights in Feb 2026

10/10 Excellent

Amanda

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff was friendly! Room was spacious and clean! Food and drinks were excellent! Spa was one of the best experiences I have ever had! I loved this resort!
King room with garden view.
View from the balcony of king room with garden view.
View of hotel front.
Desserts from cafe.
Stayed 4 nights in Feb 2026

10/10 Excellent

Nicole

Stayed 7 nights in Dec 2025

10/10 Excellent

Deborah Ann

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything was perfect! The staff was friendly and was committed to your every need. The room was lovely and the restaurants were superb. We’ve been to the Dominican and to Cuba and this Mexico vacation was by far the best, it’s at the top of our list. 🙂We made new friends with the resort staff and this made all the difference. Jose, Javier, Lucas, Sergio, Geronimo, Victor, Mario, Dimetrio, Christina Roger William and many others. A heart felt thank you. Your new friends Debbie and Gringo John.
Stayed 7 nights in Feb 2026

10/10 Excellent

Eric

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything was top-notch but if I had to highlight something, it would be the outstanding staff. The Mexican restaurant on site was also outstanding. I would describe this resort as more pool-oriented rather than a beach resort.
Stayed 7 nights in Feb 2026

10/10 Excellent

Christopher

Stayed 4 nights in Feb 2026

10/10 Excellent

susan

Stayed 10 nights in Jan 2026

10/10 Excellent

Elizabeth

This hotel
Stayed 6 nights in Dec 2025

10/10 Excellent

Laura

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Had an amazing experience! The rooms were clean and organized. Staff were professional and genuinely helpful. Antonio and Francisco (little) checked in on us daily. The beach cabanas were a great deal! The barefoot poke bowl was our favourite lunch by far. Dolma parm chicken was the best dinner. Would definitely come back:)
Stayed 6 nights in Feb 2026

10/10 Excellent

Margarita

Traveled with group, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room was spacious, staff was great, location was perfect. Only thing I wish was better was the beach. There were giant rocks directly in front of the resort so it wasn’t so swimable but there was access to cleaner parts of the beach. Overall great place and great time.
Stayed 5 nights in Feb 2026

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