Hyatt Vivid Playa Del Carmen - Adults Only - All Inclusive

4.5 star property
Adults-only beachfront property with 3 outdoor pools

Choose dates to view prices

Photo gallery for Hyatt Vivid Playa Del Carmen - Adults Only - All Inclusive

Relax by the ocean with a serene view from our pool area, surrounded by lounge chairs and palm trees.
Enjoy a tranquil oceanfront dining experience under a shaded pergola with breathtaking views.
Enjoy a delicious breakfast at the central counter, surrounded by a variety of food options.
Enjoy the ocean view from this balcony with a poolside perspective.
Enjoy the ocean view from this balcony, featuring a hammock, a potted plant, and comfortable seating.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • All inclusive

Explore the area

View in a map
Av. Constituyentes No. 2, Playa del Carmen, QROO, 77780
  • Quinta Avenida
    ‪2 min walk‬
  • Mamitas Beach
    ‪3 min walk‬
  • Playa del Carmen Main Beach
    ‪5 min walk‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪59 min drive‬

Room options

Junior Suite, 1 King Bed, Garden View

9.4 out of 10
Exceptional
(58 reviews)
  • 653 sq ft
  • Sleeps 2
  • 1 King Bed

Junior Suite, 1 King Bed, Ocean View

9.2 out of 10
Wonderful
(47 reviews)
  • 653 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Junior Suite, 1 King Bed, Pool View

8.4 out of 10
Very good
(5 reviews)
  • 653 sq ft
  • Sleeps 2
  • 1 King Bed

Presidential Suite, 1 King Bed

  • Sleeps 2
  • 1 King Bed

Junior Suite, 2 Queen Beds, Garden View

9.0 out of 10
Wonderful
(20 reviews)
  • 653 sq ft
  • Sleeps 4
  • 2 Queen Beds

Junior Suite, 1 King Bed (Swim-Up)

  • Sleeps 2
  • 1 King Bed

Junior Suite, 1 King Bed, Oceanfront

8.6 out of 10
Excellent
(9 reviews)
  • 653 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Junior Suite, 2 Queen Beds, Ocean View

8.8 out of 10
Excellent
(5 reviews)
  • 653 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Junior Suite, 2 Queen Beds, Pool View

10.0 out of 10
Exceptional
(2 reviews)
  • 653 sq ft
  • Sleeps 4
  • 2 Queen Beds

Junior Suite, 1 King Bed, Oceanfront (Swim-Up)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 1 King Bed

Junior Suite, 1 King Bed

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 1 King Bed

Suite, 1 King Bed

  • Sleeps 2
  • 1 King Bed

Suite, 1 King Bed, Oceanfront

  • Sleeps 2
  • 1 King Bed

Junior Suite, 1 King Bed, Oceanfront (Walk-Out)

  • Sleeps 2
  • 1 King Bed

Junior Suite, 2 Queen Beds

  • Sleeps 4
  • 2 Queen Beds

Junior Suite, 2 Queen Beds, Accessible, Garden View

  • Sleeps 3
  • 2 Queen Beds

Junior Suite, 1 King Bed, Accessible, Garden View

  • Sleeps 2
  • 1 King Bed

Junior Suite, 2 Queen Beds (Swim-Up)

  • Sleeps 4
  • 2 Queen Beds

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About the neighborhood

Playa del Carmen

Located in Downtown Playa del Carmen, Hyatt Vivid Playa Del Carmen - Adults Only - All Inclusive is next to popular attractions like Quinta Avenida and Playa del Carmen Main Beach. This 524-room, 4.5-star property has 3 outdoor pools along with indoor private hot tubs and a full-service spa.

What's nearby

  • Quinta Avenida - 2 min walk - 0.1 miles
  • Mamitas Beach - 3 min walk - 0.2 miles
  • Playa del Carmen Main Beach - 5 min walk - 0.3 miles
  • Playa del Carmen Maritime Terminal - 18 min walk - 1.0 mile
  • Xcaret Eco Theme Park - 12 min drive - 6.3 miles

Getting around

  • Cancun Intl. Airport (CUN) - 50 min drive

Restaurants

  • ‪Bloody Mary Food Drinks & Rock - ‬2 min walk
  • ‪Lobby Bar - ‬1 min walk
  • ‪Señor Frogs - ‬2 min walk
  • ‪Los Aguachiles - ‬2 min walk
  • ‪La Parrilla Playa - ‬3 min walk

About this property

Hyatt Vivid Playa Del Carmen - Adults Only - All Inclusive

Adults-only beachfront property with 3 outdoor pools
Guests of Hyatt Vivid Playa Del Carmen - Adults Only - All Inclusive have access to a full-service spa, 3 outdoor pools, and a gym. If you decide to drive, there's free valet parking. Multilingual staff at the front desk are standing by 24/7 to help with tours or tickets, dry cleaning/laundry, and securing valuables. Other amenities at this adults-only property include a sauna, free WiFi in public areas, and a hot tub.
55-inch LED TVs come with satellite channels, and guests can stay connected with free WiFi. Bathrooms offer rainfall showers, hair dryers, and designer toiletries, and pillowtop beds with premium bedding and down comforters ensure a restful night. Other standard amenities include indoor private hot tubs, free minibar items, and balconies.
3 outdoor swimming pools are on site along with a hot tub. Other recreational amenities include an outdoor tennis court, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Innan has 10 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is open daily.

Awards and affiliations

Eco-Certified Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQ+) guests.

Languages

English, Spanish

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • 3 poolside bars
  • 5 bars/lounges
  • 7 restaurants
  • A coffee shop/cafe
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Asiana
  • Kalamata
  • Pelicanos
  • Rincón Mexicano
  • Spice

Things to do

  • 3 outdoor pools
  • Bicycle storage
  • Billiards/pool table
  • Concerts/live shows
  • Evening entertainment
  • Fitness classes
  • Full-service spa
  • Games
  • Gym
  • Hot tub
  • Outdoor tennis court
  • Pilates classes
  • Sauna
  • Shopping
  • Steam room
  • Table tennis
  • TV in common areas
  • Yoga classes

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business center
  • 6,781 square feet of conference space
  • Computer station
  • Coworking space
  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Free beach cabanas
  • Garden
  • On the beach
  • On the waterfront
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 10 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • In-room massages
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Grab bar in shower
  • Grab bar near toilet
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 4 buildings
  • 4 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Built in 2005
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • Eco-friendly cleaning products used
  • Lifeguards
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • Reception hall
  • Vegan dining options
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free rollaway/extra bed
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Towels provided

Entertainment

  • 55-inch LED TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Separate sitting area
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 11:30 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • Free rollaway/extra beds are available
  • Children younger than 18 are not permitted to stay at this adults-only property (only guests 18 and older are allowed)

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Onsite parties or group events are strictly prohibited
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3 PM—-11:30 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • This property uses a grey water recycling system and eco-friendly cleaning products.
  • Onsite parties or group events are strictly prohibited.
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services and spa treatments. Contact the property at the phone number listed on your booking confirmation.
  • No cribs or infant beds are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

All Inclusive Playa Carmen
Playa Carmen All Inclusive
Playa Carmen Resort
Royal Playa Carmen
Royal Playa Carmen All Inclusive Spa & Resort
Royal Playa Carmen Spa
Royal Playa Carmen All Inclusive Spa Resort
Hilton Playa Carmen Adults-Only All-Inclusive Playa del Carmen
Hilton Playa Carmen Adults-Only All-Inclusive
Hilton Carmen AdultsOnly Incl
Hilton Playa Carmen All-Inclusive Adult Resort Playa del Carmen
The Royal Playa del Carmen All Inclusive Spa Resort
Hilton Playa Carmen All-Inclusive Adult Resort
Hilton Playa Carmen All-Inclusive Adult Playa del Carmen
Hilton Playa Carmen All-Inclusive Adult
Hilton Playa Del Carmen An Adults Only All Inclusive
The Royal Del Carmen Inclusive

Frequently asked questions

Are there all-inclusive options at Hyatt Vivid Playa Del Carmen - Adults Only - All Inclusive ?

Hyatt Vivid Playa Del Carmen - Adults Only - All Inclusive is an all-inclusive resort and rates come with all meals. Activities include tennis, volleyball, and live performances.

How much does it cost to stay at Hyatt Vivid Playa Del Carmen - Adults Only - All Inclusive ?

As of Aug 11, 2025, prices found for a 1-night stay for 2 adults at Hyatt Vivid Playa Del Carmen - Adults Only - All Inclusive on Aug 25, 2025 start from $356.0, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are free cancellation options available at Hyatt Vivid Playa Del Carmen - Adults Only - All Inclusive ?

Hyatt Vivid Playa Del Carmen - Adults Only - All Inclusive provides free cancellation on select room rates. For additional details, take a look at the cancellation policy on Orbitz.

What can I see within easy reach of Hyatt Vivid Playa Del Carmen - Adults Only - All Inclusive ?

This property is situated in Downtown Playa del Carmen, just steps from Playa del Carmen Main Beach and Quinta Avenida, and within a short walk of Mamitas Beach. You'll also find Playa del Carmen Maritime Terminal and Playacar Beach less than a mile away.

Is parking available on site at Hyatt Vivid Playa Del Carmen - Adults Only - All Inclusive ?

Yes, valet parking and self parking are offered for free at the all-inclusive property. Accessible parking and bicycle parking are also available.

Is there a spa at Hyatt Vivid Playa Del Carmen - Adults Only - All Inclusive ?

Innan is the property's spa and services include deep-tissue massages, Thai massages, aromatherapy, and reflexology.

Does Hyatt Vivid Playa Del Carmen - Adults Only - All Inclusive feature a casino on the premises?

No, Hyatt Vivid Playa Del Carmen - Adults Only - All Inclusive doesn't have a casino.

Is there an indoor pool at Hyatt Vivid Playa Del Carmen - Adults Only - All Inclusive ?

No, this property doesn't have an indoor pool; however, there are 3 outdoor pools and a hot tub.

Is Hyatt Vivid Playa Del Carmen - Adults Only - All Inclusive a good place to stay for couples?

This adults-only all-inclusive property offers many amenities for couples, including in-room massages as well as 3 outdoor pools and 3 poolside bars.

Are there hot tubs at Hyatt Vivid Playa Del Carmen - Adults Only - All Inclusive ?

Yes, all guestrooms at this all-inclusive property have private indoor spa tubs.

Does Hyatt Vivid Playa Del Carmen - Adults Only - All Inclusive have a restaurant with a breakfast menu?

Yes, Hyatt Vivid Playa Del Carmen - Adults Only - All Inclusive has 7 restaurants, and serves breakfast for a surcharge.

Does Hyatt Vivid Playa Del Carmen - Adults Only - All Inclusive allow pets to stay free of charge?

No, pets aren't allowed at Hyatt Vivid Playa Del Carmen - Adults Only - All Inclusive though service animals are welcome.

Are there connecting rooms at Hyatt Vivid Playa Del Carmen - Adults Only - All Inclusive ?

No, there aren't connecting guestrooms at this all-inclusive property.

What is the closest airport to Hyatt Vivid Playa Del Carmen - Adults Only - All Inclusive ?

The closest major airport to Hyatt Vivid Playa Del Carmen - Adults Only - All Inclusive is Cozumel Intl. Airport (CZM), which is 21.4 mi away (254 minutes by car).

Are there rooms with balconies that I can book at Hyatt Vivid Playa Del Carmen - Adults Only - All Inclusive ?

Yes, every guestroom at Hyatt Vivid Playa Del Carmen - Adults Only - All Inclusive comes with a balcony with some featuring ocean or garden views.

Does Hyatt Vivid Playa Del Carmen - Adults Only - All Inclusive offer wedding services?

If wedding bells are in your future, take advantage of the wedding venue at Hyatt Vivid Playa Del Carmen - Adults Only - All Inclusive .

Hyatt Vivid Playa Del Carmen - Adults Only - All Inclusive Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 960 out of 1463 reviews
Rating 8 - Good. 267 out of 1463 reviews
Rating 6 - Okay. 123 out of 1463 reviews
Rating 4 - Poor. 70 out of 1463 reviews
Rating 2 - Terrible. 43 out of 1463 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Russell

Liked: Cleanliness, amenities, property conditions & facilities
The staff was amazing, and had a lot of great conversations in Spanish and English. Had excellent meals at several of the restaurants including Pelicanos, Rincon, Asiana, and Chefs Table. Adriano the butler was awesome and took care of me as a solo traveler.
Stayed 6 nights in Jun 2025

10/10 Excellent

Rachael

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Went for a wedding and the entire trip was amazing. Wedding view, and reception area was nicely decorated. The property was beautiful and the rooms are spacious.
Stayed 3 nights in May 2025

10/10 Excellent

Jamie

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our second stay at the Hilton in Playa Del Carmen. Have had a great experience both times. The service is fantastic and all of the food options are extremely good for an all-inclusive resort.
Stayed 4 nights in Apr 2025

10/10 Excellent

Diana

Stayed 7 nights in Apr 2025

10/10 Excellent

Aaron

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service all around. Everyone was so friendly. Mario and his bartender pal at the lobby bar and Daniel at the private pool side service we're our stars! Everyone was so welcoming and friendly from the moment we stepped out of the shuttle. It is a beautiful property with lots to do and see. Next to a beautiful local area full of options. Great food, fun and very relaxing.
Stayed 6 nights in May 2025

10/10 Excellent

Maysam Fadel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for a week and it was an amazing experience! The staff are very friendly and welcoming and they do all they can to make the guests happy. The restaurants have great food and nice ambiance. The day and night activities are very diverse and you have something new every day so you don’t feel bored. Big shout out to Karol Arias who helped me in the dinner reservations and was very flexible with the changes I made during my stay. I would definitely come back to this resort ❤️
Stayed 7 nights in May 2025

10/10 Excellent

MISTY lynn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing!!! I cant say that enough. In a world that doesnt care about customer service anymore, the staff was OUTSTANDING!! The dining options were perfect. The entertainment was great! The grounds were well kept and beautiful. Not so great things were...The room did have a wet mildew smell. The upcharge for everything added up quickly. The sales team for their playa collection should approach guests on their second or third day vs immediately after checkin. Guests are exhausted from traveling and just want to relax. Overall we loved it and cant wait to bring our friends and family back!
Stayed 6 nights in May 2025

10/10 Excellent

Ryan andrew

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The overall value of the property was great. Anything extra however was pretty expensive. Sunscreen was 32$ and floss was 17$ in the gift shop.
Stayed 4 nights in May 2025

10/10 Excellent

Jordan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved everything about my stay, the service, the food, the energy. Everything exceeded my expectations.
Stayed 5 nights in May 2025

10/10 Excellent

Donna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best place ever!!! Staff is above and beyond the best❤️
Stayed 7 nights in May 2025

6/10 Okay

Michael, little elm

Traveled with partner
Liked: Staff & service
Disliked: Amenities
Staff was amazing but the property has gone a bit downhill since it was the Royale. There is a lot of upcharging they try to lock you in with different dinner reservations that cost an arm and a leg and they wont let you cancel them. I had to speak with the manager at the end of our stay to get one removed as we were sick snd could not make a reservation we made. Theres only 5 places to eat and maybe 2 of them are ok. The rest were not that great. Pool closes down at 5pm. There is literally only 1 place youre allowed to smoke and thats out front of the resort. So they expect you to walk a half mile from your room any time you want to smoke. No top shelf anything unless you pay for it. Beach is terrible. The only upside to this resort is the staff and proximity to 5th street. Thats it. I will not return.
Stayed 7 nights in May 2025

10/10 Excellent

Scott Theodore, Richmond

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This all inclusive is in the center of town so if you like to interact directly with the culture, it is a great option because you also don't have to leave the property if you prefer. I love the shows every night, this is a first all inclusive and not having to deal with tips and money was the most relaxing because the service was so damn good. The waitpeople were polite, nice, efficient and helpful. I can't say enough. The alcohol quality was my basic, but not low. I loved it. One Mexican local IPA would be a great addition but not needed. My wife and I loved this place. Hadn't been to Playa del Carmen in 25 years and this hotel made a wonderful stay. Favorites... THe asian restaurant and the waiter we had their 2 times, the taller waitress at the shows, she was great, our housekeeper and masseuses, and our check in clerk on day one. The photographer was great too. The pool area is sooo fun with a hot food snack booth. I feel you thought of almost everything! Great job to all of you from the staff all the way thru top management.
Stayed 7 nights in Apr 2025

10/10 Excellent

alison

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommend and I’ll definitely return!! Excellent!!
Stayed 7 nights in Apr 2025

10/10 Excellent

Isabel

Stayed 5 nights in Apr 2025

10/10 Excellent

Jordan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 5 nights in May 2025

8/10 Good

Stefanie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would recommend and would go back. The property is very well maintained, the staff is plentiful and all really nice, the accommodations are spacious and comfortable. There is ample poolside and beach side seating with full sun, partial sun and limited/no sun options. The property is large and depending on where you are staying, it can be a little bit of a walk to get to a desired destination— which can be frustrating sometimes, but there is also a lot to do. The restaurant options are decent, but the food was average.. the only spectacular meal was when we opted for a romantic dinner on our balcony. Would HIGHLY recommend— 10/10. The property is right on the water and beach was never too crowded. It is less than 5 minutes to 5th Avenue, which was fun and felt safe. Only thing I wish they would have done differently is being immediately solicited at check in to sit in on a sales pitch. After traveling all day it’s not really the first conversation you want to have when first checking in to a new destination. They entice you with a $200 voucher and the sales pitch is a minimum of 90 minutes (for us was over two hours) which they want you to do the very next morning. It didn’t feel considerate or respectful of our time. It felt like their agenda was more important than our time. Aside from that, enjoyed the property and again would recommend and go back.
Stayed 5 nights in May 2025

10/10 Excellent

Pablo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best resorts we have stayed so far. We’ll come back again next year. My fiancée and I were having so much fun, that we just wanted to stay there for more days. Definitely recommended spot in playa del Carmen. It’s a minute walk to 5th avenue and some excursions were close to us.
Stayed 4 nights in May 2025

10/10 Excellent

John

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 3 nights in Apr 2025

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2025

10/10 Excellent

Paul

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service. Good food. Lovely pools.
Stayed 3 nights in May 2025

6/10 Okay

Joel

Traveled with group
Liked: Property conditions & facilities
The resort was nice, sadly it just seemed that everything was an upscale or an extra charge. The food was marginal at best and you had to hunt for a drink.
Stayed 6 nights in Apr 2025

10/10 Excellent

Charly

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent!!
Stayed 4 nights in Apr 2025

10/10 Excellent

Ella

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had the most amazing 5 days at the Hilton adult only resort! The staff were exceptional, very friendly and accomodating to our dietary needs (gluten free). One of the managers Ana was particularly kind and often checked in to make sure we were satisfied with all services, she even called our room to thank us the night before we checked out. I would recommend this resort to anyone wanting a fun but relaxing holiday and we hope to return in the future!
Stayed 5 nights in Apr 2025

10/10 Excellent

ERICKA

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only 2 complaints I had was the water did not get hot in the shower and the beach isn't swimmer friendly. Most times the shower water was luke warm at best. And I get it, its Mexico and hot, but I still like hot showers. The beach was nice, but there are a lot of huge rocks as soon as you walk in the water. We had to go down the beach to the next resort to enjoy the ocean water. Other than that, amazing property and amazing stay!
Stayed 5 nights in Apr 2025

10/10 Excellent

Robert Edward

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was top notch. Very hospitable, kind and helpful.
Stayed 4 nights in Apr 2025