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The Chapter Hotels - Lancaster Gate

4.0 star property
Hotel with a restaurant, steps from Kensington Gardens

Choose dates to view prices

Photo gallery for The Chapter Hotels - Lancaster Gate

Lobby
Lobby
Lobby
Lobby
Exterior

Reviews

7.6 out of 10
Good

Popular amenities

  • Free WiFi
  • Restaurant
  • Air conditioning
  • Breakfast available
  • Room service
  • Housekeeping

Explore the area

View in a map
36 Lancaster Gate, Bayswater, London, England, W2 3NP
  • Place, Kensington Gardens
    ‪2 min walk‬
  • Place, Hyde Park
    ‪6 min walk‬
  • Place, Queensway
    ‪7 min walk‬
  • Airport, London (LHR-Heathrow)
    ‪59 min drive‬

Room options

View all photos for Executive Double Room, Ensuite

Executive Double Room, Ensuite | In-room safe, soundproofing, iron/ironing board, free WiFi

Executive Double Room, Ensuite

  • 215 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Executive Triple Room

Executive Triple Room | In-room safe, soundproofing, iron/ironing board, free WiFi

Executive Triple Room

  • 237 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Executive Suite, Ensuite

Executive Suite, Ensuite | In-room safe, soundproofing, iron/ironing board, free WiFi

Executive Suite, Ensuite

9.0 out of 10
Wonderful
(2 reviews)
  • 269 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Executive Twin Room, Ensuite

Executive Twin Room, Ensuite | In-room safe, soundproofing, iron/ironing board, free WiFi

Executive Twin Room, Ensuite

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Double Room, Ensuite

Standard Double Room, Ensuite | In-room safe, soundproofing, iron/ironing board, free WiFi

Standard Double Room, Ensuite

7.6 out of 10
Good
(23 reviews)
  • 172 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

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  • Air conditioning
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About the neighborhood

London

Located in London City Centre, The Chapter Hotels - Lancaster Gate is adjacent to Kensington Gardens and within a 10-minute walk of other popular attractions like Hyde Park. This 46-room, 4-star hotel welcomes guests with conveniences like a restaurant, free in-room WiFi, and concierge services.

What's nearby

  • Kensington Gardens - 2 min walk - 0.1 miles
  • Hyde Park - 6 min walk - 0.4 miles
  • Queensway - 7 min walk - 0.4 miles
  • Kensington Palace - 13 min walk - 0.7 miles
  • Kensington High Street - 16 min walk - 0.9 miles

Getting around

  • Lancaster Gate Underground Station - 6 min walk
  • London Paddington Station - 10 min walk
  • Heathrow Airport (LHR) - 41 min drive

Restaurants

  • ‪Halepi - ‬4 min walk
  • ‪Italian Gardens Café - ‬6 min walk
  • ‪Tajrish Restaurant - ‬6 min walk
  • ‪Bizzarro - ‬8 min walk
  • ‪Nipa - ‬8 min walk

About this property

The Chapter Hotels - Lancaster Gate

Hotel with a restaurant, steps from Kensington Gardens
Guests staying at The Chapter Hotels - Lancaster Gate enjoy free WiFi in public areas, free newspapers, and a porter/bellhop. Multilingual staff at the 24-hour front desk can assist with tours or tickets, luggage storage, and securing valuables.
LCD TVs come with cable channels, and free WiFi keeps guests connected. Bathrooms offer hair dryers and bathrobes. Safes are also included.

Similar properties

Exterior
Rove Hotel London Paddington
  • Free WiFi
  • Air conditioning
  • 24/7 front desk
  • Soundproof rooms
7.8 out of 10, Good, 470 reviews
$107 nightly
The price is $129
Feb 9 - Feb 10
Total with taxes and fees
Rove Hotel London Paddington

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 10:30 AM on weekdays and 8:00 AM to 11:00 AM on weekends; GBP 14.95 for adults and GBP 10 for children
  • A restaurant

Family friendly

  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Accessibility

  • Elevator

More

  • 1 building
  • 6 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathrobes
  • Hair dryer
  • Towels provided

Entertainment

  • LCD TV with cable channels

Food and drink

  • Limited room service

More

  • Air conditioning
  • Connecting rooms available
  • Iron/ironing board on request
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 1:00 AM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
The credit card used to book the reservation must be presented by the cardholder at check-in, while all guests must show an official form of photo identification.

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately GBP 14.95 for adults and GBP 10 for children

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM—-1:00 AM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • No parking is available onsite.
  • This property accepts credit cards and debit cards. Cash is not accepted. 
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards.

Additional information about polices, regulations, and more:

  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

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Guards Hotel London
Hotel Guards
Hotel Guards London
Hotel London Guards
London Guards
London Guards Hotel
Guard Hotel London
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Arbor Hyde Park London
Arbor Hyde Park
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Signature Townhouse Hyde Park Hotel London
Signature Townhouse Hyde Park Hotel
Signature Townhouse Hyde Park London
Hotel Signature Townhouse Hyde Park London
London Signature Townhouse Hyde Park Hotel
Hotel Signature Townhouse Hyde Park
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London Guards Hotel
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Frequently asked questions

Is a free cancellation option available at The Chapter Hotels - Lancaster Gate?

The Chapter Hotels - Lancaster Gate offers free cancellation on some room rates. For additional details, review the cancellation policy on Orbitz.

How much does it cost to stay at The Chapter Hotels - Lancaster Gate?

As of Feb 4, 2026, prices found for a 1-night stay for 2 adults at The Chapter Hotels - Lancaster Gate on Mar 7, 2026 start from $211.92, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What is there to do within easy reach of The Chapter Hotels - Lancaster Gate?

This hotel is situated in London City Centre within a 10-minute walk of Hyde Park and Kensington Gardens. You'll also find Kensington High Street and Kensington Palace less than a mile away.

Is there parking available at The Chapter Hotels - Lancaster Gate?

No, there isn't parking at this hotel.

Does The Chapter Hotels - Lancaster Gate have a casino?

No, The Chapter Hotels - Lancaster Gate doesn't have a casino.

Is there an indoor pool at The Chapter Hotels - Lancaster Gate?

No, there is no indoor pool at this hotel.

Is The Chapter Hotels - Lancaster Gate good for couples?

Couples staying at this hotel will appreciate amenities like bathrobes as well as a restaurant and concierge services.

Does The Chapter Hotels - Lancaster Gate have a hot tub?

No, this hotel doesn't have a spa tub.

Does The Chapter Hotels - Lancaster Gate have a restaurant with a breakfast menu?

Yes, The Chapter Hotels - Lancaster Gate serves buffet breakfast each morning for a surcharge from its restaurant.

Does The Chapter Hotels - Lancaster Gate allow pets to stay for free?

No, pets aren't allowed at The Chapter Hotels - Lancaster Gate.

Does The Chapter Hotels - Lancaster Gate have connecting rooms?

Yes, this hotel has connecting guestrooms you can book for your group event or vacation.

How far is the airport from The Chapter Hotels - Lancaster Gate?

The closest major airport to The Chapter Hotels - Lancaster Gate is London City Airport (LCY), which is 11.7 mi away (59 minutes by car). Another top airport is Heathrow Airport (LHR), which is located 15.6 mi away (41-minute drive).

Are there rooms with balconies at The Chapter Hotels - Lancaster Gate?

No, there aren't any guestrooms with balconies at The Chapter Hotels - Lancaster Gate.

The Chapter Hotels - Lancaster Gate Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 233 out of 859 reviews
Rating 8 - Good. 343 out of 859 reviews
Rating 6 - Okay. 182 out of 859 reviews
Rating 4 - Poor. 57 out of 859 reviews
Rating 2 - Terrible. 44 out of 859 reviews

8.0/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

Reviews

4/10 Poor

Patrick

Liked: Cleanliness
No hot water during the stay. Email address given to complain doesn’t work.
Stayed 1 night in Dec 2025

8/10 Good

Malcolm

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No issues
Stayed 1 night in Oct 2025

10/10 Excellent

Andrew

Stayed 1 night in Oct 2025

10/10 Excellent

Chris

Stayed 1 night in Oct 2025

8/10 Good

Stephen

Liked: Cleanliness, property conditions & facilities, room comfort
Hotel was nice, shower was great, beds were comfortable. We didn't have the breakfast only because we wanted to eat in the city. Close walk to Hyde Park and the Paddington station. Overall, very good for our two nights there.
Stayed 2 nights in Oct 2025

6/10 Okay

Julie-Anne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had an internal room booked at the last minute. A bit small and shower was scalding hot but every thing else was good.
Stayed 1 night in Oct 2025

2/10 Terrible

Hogan

Stayed 6 nights in Oct 2025

10/10 Excellent

Elizabeth, Southend on Sea

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, friendly staff, good size room
Stayed 1 night in Oct 2025

4/10 Poor

Sam

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities
Thin walls & broken appliances, soft bed though.
Stayed 1 night in Oct 2025

4/10 Poor

Riley, Land O Lakes

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Mattresses were both completely done for, sunk into it like a water bed and back aches today. Sheets so thin that you could see past blood stains in the duvet thru the cover. Pillows felt like from ikea on the discount rack My entire purpose here was to get some sleep and i was up all night. I guess this is the price i pay for being cheap on a hotel but same time how difficult is it to have proper mattress and linens?
Stayed 1 night in Oct 2025

10/10 Excellent

Andrey M.

Stayed 4 nights in Sep 2025

8/10 Good

Krishna

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Anyone with a back problem, the mattress will get to you. Sinks in. Esp if you sleep on it over a couple of days. Staff very friendly and helpful. Found it clean for the price.
Stayed 7 nights in Sep 2025

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2025

10/10 Excellent

THOMAS

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2025

10/10 Excellent

Doris

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Area was quiet. close o hopping and buses. breakfast
Stayed 4 nights in Sep 2025

4/10 Poor

Noamane, Hammamet

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were the very poor quality , old fourniture and carpet no champoo , The service was very poor, too much spent for such bad place
Stayed 8 nights in Aug 2025

8/10 Good

James

Traveled with family
Liked: Cleanliness, staff & service
Great location, friendly staff and comfortable rooms. Some of the room fittings and decor were a bit tired but otherwise we had a lovely stay.
Stayed 2 nights in Aug 2025

8/10 Good

ANTHONY, CHICAGO

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable beds nice space in executive room - very affordable for the area. Only complaint is that television did not work.
Stayed 1 night in Aug 2025

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Weekend Away

Great location! Easy walking distance to Hyde Park. Lovely Decor & neighborhood surrounding. Smooth check in & staff all very nice and friendly.
Stayed 1 night in Aug 2025

6/10 Okay

Jamie

Stayed 1 night in Jul 2025

2/10 Terrible

Muhammed

Traveled with partner
Reception never answers the phone. Slow and poor service. AC on highest setting doesnt even work. Staff not that welcoming. Room's arent that clean and not in great condition
Stayed 2 nights in Aug 2025

10/10 Excellent

Emmanuel Olatokunbo

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 1 night in Jun 2025

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location in a lovely quiet area, close to Kensington Gardens. Nice staff, pleasant room
Stayed 2 nights in Jul 2025

10/10 Excellent

Nasser

Stayed 3 nights in Jul 2025

8/10 Good

Rob

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Apart from the delay in getting in my room due to air conditioning faults it was an ok stay very close to where I was visiting a few minor problems but nothing major to be fair was expecting a bit more because of its location and price but overall not to bad
Stayed 1 night in Jul 2025

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