Terrible Discrimination and Poor Service at RAMADA BY WYNDHAM HINTON
I had a truly disappointing experience at this so-called "self-service" hotel. First and foremost, they blatantly discriminate against service dog owners. Their policy clearly states no pets are allowed in suites, which is understandable, but they only permit service dogs on the main floor—only the lobby area. However, I witnessed a foreign guest with a big black poodle being allowed to bring their dog to the second floor, which is incredibly discriminatory towards guests like us who rely on service animals. This inconsistency is unacceptable and shows favoritism and unfair treatment.
On top of that, the hotel staff expects guests to do all the work. Anything you need—whether it’s towels, toiletries, or other amenities—must be picked up at the front desk because they are "too busy" to deliver. Are the front desk staff also housekeeping? It's absurd to think that guests are expected to gather their own items, especially when many might not have their clothes on or are in a hurry.
The overall cleanliness of the hotel is also subpar. The common areas, including the elevator and carpets, are dirty and poorly maintained. It’s uncomfortable and unsanitary to ride in an elevator that is visibly filthy.
The gym is DANGEROUS. Several pieces of equipment are missing screws or are in disrepair, which could easily cause injuries. This is unacceptable for any hotel, let alone one that claims to be a self-serv