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Hakone Hisui

Property class: 4

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Photo gallery for Hakone Hisui

A spacious lobby with large windows, comfortable seating, and a view of lush greenery and mountains.
Property video
A spacious indoor area with large windows offering a view of greenery and mountains. There are several seating areas with chairs and a table.
A modern bathroom with a large window, a bathtub, and a view of buildings and mountains.
A dining table with traditional Japanese tea set and dishes, set against a backdrop of lush greenery visible through a window.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Breakfast available
  • Room service

Explore the area

View in a map
837 Sengokuhara, Hakonemachi, Ashigarashimo, Hakone, Kanagawa-ken, 250-0631
  • Place, Sengokuhara Onsen
    ‪1 min walk‬
  • Place, Fuji-Hakone-Izu National Park
    ‪1 min walk‬
  • Place, Lalique Museum Hakone
    ‪2 min walk‬

Room options

View all photos for Japanese-Western style room with indoor hot spring bath (5 persons capacity), Non Smoking

A modern hotel room with a balcony, a sofa, a table, and a sliding door leading to a bedroom.

Japanese-Western style room with indoor hot spring bath (5 persons capacity), Non Smoking

  • 710 sq ft
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds
  • Free WiFi

View all photos for Western-style wide deluxe room with indoor hot spring(3 persons max.), Non Smoking

A modern hotel room with a large bed, a sofa, a dining table, and a balcony with a mountain view.

Western-style wide deluxe room with indoor hot spring(3 persons max.), Non Smoking

  • 603 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds
  • Free WiFi

View all photos for Western-style room with indoor hot spring bath and garden view (2 persons max.), Non Smoking

A modern hotel room with a balcony, a sofa, a TV, and a dining table.

Western-style room with indoor hot spring bath and garden view (2 persons max.), Non Smoking

  • Garden view
  • 603 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds
  • Free WiFi

View all photos for Western-style room, standard(3 persons), Non Smoking

A modern hotel room with a large bed, a sofa, a TV, and a balcony with a mountain view.

Western-style room, standard(3 persons), Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • 538 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds
  • Free WiFi

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About the neighborhood

Hakone

Located in Sengokuhara, Hakone Hisui is next to Sengokuhara Onsen and Lalique Museum Hakone. This 8-room, 4-star hotel has a restaurant, free in-room WiFi, and free self parking.

What's nearby

  • Sengokuhara Onsen - 1 min walk - 0.0 miles
  • Fuji-Hakone-Izu National Park - 1 min walk - 0.0 miles
  • Lalique Museum Hakone - 2 min walk - 0.1 miles
  • Sengokuhara Susuki Prairie - 15 min walk - 0.8 miles
  • Hakone Venetian Glass Museum - 4 min drive - 1.1 miles

Getting around

  • Hakone Miyanoshita Station - 10 min drive
  • Kowakidani Station - 10 min drive

Restaurants

  • ‪Coffee Camp - ‬9 min drive
  • ‪極楽茶屋 - ‬8 min drive
  • ‪じねんじょ蕎麦 箱根九十九 - ‬5 min walk
  • ‪食事処 おか本 - ‬9 min drive
  • ‪CAFE TUNE - ‬3 min drive

About this property

Hakone Hisui

At Hakone Hisui, guests have access to a sauna, free WiFi in public areas, and a terrace. Free parking is available if you drive. The front desk is staffed 24 hours a day to help with luggage storage and securing valuables. Other amenities at this hot springs hotel include a vending machine and a garden.
Guests can expect 55-inch Smart TVs with digital channels, along with free WiFi and wired Internet. Bathrooms offer hair dryers, toothbrushes and toothpaste, bathrobes, and slippers. Free minibar items, safes, and phones are also available. Housekeeping is not available.
Recreational amenities at the hotel include a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Services include facials and body treatments. Public bath/onsen services include an indoor mineral hot springs (Japanese-style onsen) and a yukata (Japanese robe). These services feature separate men and women areas. There are hot springs on site.

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free covered self parking on site

Food and drink

  • Daily cooked-to-order breakfast available 9:30 AM to 10:00 AM for a fee: JPY 3,300 per person
  • A restaurant

Restaurants on site

  • ICHIYUU

Things to do

  • Hot springs
  • Sauna
  • Shopping

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • No housekeeping service

Outdoors

  • Garden
  • In the mountains
  • Terrace

Spa

  • Facials
  • Hot springs
  • In-room massages
  • Public indoor mineral hot springs (onsen)
  • Public outdoor mineral hot springs (onsen)
  • Separate men/women areas in public bath
  • Yukata (Japanese robes)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Well-lit path to entrance

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathrobes
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 55-inch smart TV with digital channels

Food and drink

  • Free bottled water
  • Free stocked minibar
  • Limited room service

More

  • Air conditioning
  • Heating
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 8 PM
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests with food allergies should contact this property in advance. Requests for dietary accommodations are not accepted on site.

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • One child 3 years old or younger stays free, per registered adult, when using existing bedding

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 12 years of age.

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for cooked-to-order breakfast: approximately JPY 3300 per person

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a first aid kit, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3 PM
  • Check-out: 11 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and cash.
  • Onsite safety features include a fire extinguisher, a smoke detector, a first aid kit, and window guards.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.
  • Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities.

Property is also known as

Hakone Hisui
Hakone Hisui Inn
Hisui Inn
Hakone Hisui Hotel
Hisui Hotel

Frequently asked questions

What is there to do near Hakone Hisui?

This hotel is situated in Sengokuhara, just steps from Sengokuhara Onsen and Lalique Museum Hakone, and within a short walk of Hakone Village Samurai Museum. You'll also find Lake Ashi and Fuji-Hakone-Izu National Park within a short drive.

How much does it cost to stay at Hakone Hisui?

As of Aug 15, 2026, prices found for a 1-night stay for 2 adults at Hakone Hisui on Aug 19, 2026 start from $424, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is there parking available at Hakone Hisui?

Yes, covered self parking is offered for free at the hotel.

Is there a spa at Hakone Hisui?

Spa services at the hotel include massages, body treatments, and facials.

Does Hakone Hisui have a casino?

No, Hakone Hisui doesn't have a casino.

Is there an indoor pool at Hakone Hisui?

No, there is no indoor pool at this hotel.

What amenities will couples enjoy at Hakone Hisui?

There are many amenities for couples at this hotel, including in-room massages as well as a restaurant and hot springs.

Are there hot tubs at Hakone Hisui?

No, but guests can enjoy a sauna at this hotel.

Does Hakone Hisui have a restaurant that serves breakfast?

Yes, Hakone Hisui serves a cooked-to-order breakfast for a surcharge each morning at ICHIYUU.

Does Hakone Hisui allow pets to stay free of charge?

No, pets aren't allowed at Hakone Hisui.

Are there connecting rooms at Hakone Hisui?

No, this hotel doesn't feature connecting guestrooms.

Are there rooms with balconies at Hakone Hisui?

No, you won't find guestrooms with balconies at Hakone Hisui.

Hakone Hisui Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 46 out of 61 reviews
Rating 8 - Good. 13 out of 61 reviews
Rating 6 - Okay. 1 out of 61 reviews
Rating 4 - Poor. 0 out of 61 reviews
Rating 2 - Terrible. 1 out of 61 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.8/10

Amenities

9.6/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing stay! Will definitely book again in the future.
Stayed 1 night in Oct 2025
Verified review

10/10 Excellent

jow yuh

Liked: Cleanliness, staff & service, amenities
優秀的環境與服務人員
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

ヒロミツ

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ウエルカムドリンクは2本しか無かった。二泊したので、4本欲しいかったです。来年も泊まりたいです
Stayed 2 nights in Nov 2021
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

快適な滞在

一泊の滞在でしたが4回も温泉に入ってのんびりと過ごせました。 朝食が美味しかったです。
Stayed 1 night in Mar 2021
Verified review

10/10 Excellent

HIDEKI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

食事が美味しい。

清潔感も有り、とても素敵な宿でした。 建物の作りが中庭を囲んでいて、出来れば中庭側のお部屋が良かったです。 （今回は外周側） 1番 気に入ったのが夕食、朝食共に サービス含め大変満足のいくお料理でした。 食事に夢中で写真が上手く撮れませんでしたが載せておきます。 温泉も綺麗で良かったです。 お湯はサラッとした感じです。
Stayed 1 night in Apr 2020
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

とて落ち着ける静かな温泉宿

家族でファミリータイプのお部屋（4人部屋）に宿泊しました。 部屋も広く、部屋のお風呂も大浴場も全体的に清潔で快適でした。 4人部屋ということでしたが、リビングのソファが2人掛け＋1人用チェアだったので少し困りましたが、洗面所のイスで代用しました^^; 朝食は決められた時間にメニューの中から選ぶタイプでしたが、和食も洋食もパンケーキもどれも美味しかったです！
Stayed 1 night in Mar 2020
Verified review

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

とても落ち着きます

箱根の宿泊先の一番のお気に入りです。 静かなたたずまいは勿論のこと、従業員の皆様の接客にもとても満足しています。 ここにお邪魔させていただくと、いつも時間がゆったりと流れていく感じが致します。 また、お邪魔させて頂きます。
Stayed 1 night in Feb 2020
Verified review

10/10 Excellent

KAORU

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

とても良いホテルです

大満足でした。また来たいです。
Stayed 1 night in Sep 2019
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

レストランのサービスが素晴らしい

会員制ホテルだけに、年配の常連客、家族旅行客が多い印象でした。温泉宿でレストランでゆかたがダメなのは珍しいですが、レストランでの接客係が数・質ともに充実しており、ちょっとした高級レストランのイメージでした。
Stayed 1 night in Sep 2019
Verified review

10/10 Excellent

April

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful onsen! Spacious room with a balcony, spotless, luxurious accomodations. Fabulous food, perfectly prepared and elegantly presented, highly recommend the half board. The entire experience could not have been better.
Stayed 1 night in Sep 2019
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love this hotel .
Stayed 1 night in Sep 2019
Verified review

10/10 Excellent

わじ

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
スタッフの対応が良かった。
Stayed 1 night in Sep 2019
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

食事最高

部屋が広くて清潔。食事は和食のコースを食べたが、東京の一流ホテルよりも美味しかった。朝食も大変美味。温泉も広くてきれい。
Stayed 1 night in Jul 2019
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
お料理がよかったです 手が込んでいて　見た目もお味も最高です
Stayed 1 night in Jun 2019
Verified review

6/10 Okay

Nancy

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
One of the stranger hotel experiences we have ever had. The hotel was totally deserted upon our arrival around noon. Once we found someone, even leaving our bags for check in later was challenging. This was representative of our dealings with the hotel staff throughout our stay - getting a taxi, making a dinner reservation, etc were challenging Very few English speakers. While the hotel is in a lovely setting and the rooms spacious and clean, it seems like time has passed it by. The biggest flaw is that the hotel is in a very isolated area. Other than the adjacent sister property ( which seemed a little less deserted), there are NO dining or shopping options nearly. It’s hard and expensive to get taxis so unless you have a car, the Hisui is not a good choice.
Stayed 1 night in Jun 2019
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful location and views. Spacious rooms with all the comfort and amenities one can expect from a higher end spa hotel. The grounds are delightful and well maintained. Onsen thermal baths were clean and well designed. Very relaxing stay after busy days in Tokyo.
Stayed 2 nights in May 2019
Verified review

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel es muy tranquilo y poco turismo, ppienso es un hotel para gente local de descanso. Me gusto mucho por lo mismo, tranquilo, muy lindo el staff muy amable. Solo un poco retirado .
Stayed 1 night in Apr 2019
Verified review

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
The hot baths at Hakone Hisui are wonderful. The facilities are very clean and tidy. Staff are professional and accommodating. I will be staying again.
Stayed 2 nights in Apr 2019
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were very big and the atmosphere relaxing with lots of gardens outside and nice views
Stayed 1 night in Apr 2019
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Relaxing Hakone Getaway

Modern and minimalist decor while preserving the Japanese aesthetic. Service was top notch and the dining experience first class.
Stayed 1 night in Apr 2019
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

接客も大変満足です。部屋も最高でした！

接客も大変満足です。部屋も最高でした！料理も最高です！
Stayed 1 night in Dec 2018
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a fantastic stay here. Great hot spring and private hot bath. Excellent kaiseki dinner and Japanese breakfast. Helpful staff. Very close to Little Prince and Glass Museum too. Atmosphere is superb.
Stayed 1 night in Dec 2018
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
トイレのリモコンの電池が切れてオシュレットが使えなかったが即対応して頂きました、 夕食時に寒いと思ったらしくスタッフの方が膝掛けを持って来て頂き気配りが凄いと思いました。 お部屋も広く庭園、露天風呂も素敵、お食事も美味しかったです。 スタッフの方々も明るく良かったです。
Stayed 1 night in Dec 2018
Verified review

10/10 Excellent

Yee Wa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

An unforgettable experience

Very beautiful hotel with good food & good onsen. A nice place for a relaxing stay
Stayed 2 nights in Nov 2018
Verified review

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
部屋のコンディションは 何時もと同じく とても良かったです。 部屋に案内をしてくれるの 心配りは？ 何だか 行き届かなく 残念でした。
Stayed 1 night in Sep 2018