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Recent guest reviews

This was our second time staying at the Kowakien Tenyu, and once again it did not disappoint. The main draw for us is the two large hot spring baths which alternate between men and women every other day. One is in a natural setting with a beautiful waterfall and the other is a sleek modern bath with an infinity edge overlooking the mountains. The water is very hot but soothing once you get used to it and minerals in the water is great for arthritis and other aches and pains. The other draw is the fantastic half-board which includes breakfast and dinner. The dinner is a multi course feast for both the eyes and the pallet. This time the breakfast was a buffet which we didn’t like as much as the a la carte offering last time. The rooms are spacious and beautiful with western style beds and tatami mats. They are very clean and well maintained. There’s a bus stop down the hill as well as up the hill. Apparently the hotel provides a free shuttle from Gora station which we didn’t know about in advance. Highly recommend!

Very professional staff that makes your stay a great experience

We booked one night at Kowakien Tenyu but loved it so much we rearranged our itinerary and stayed two. Our room was on the Forrest View side, which we requested by contacting the hotel in advance after reading a review from another traveler. This side provides beautiful views of the hotel gardens and total privacy, which you will want when using your private outdoor onsen bath (the Mountain View side overlooks the parking lot). The room and the entire property are new and absolutely beautiful. The 2 onsen bath areas are male only/female only, but they switch sides every other day so you can experience both. Both have similar baths indoors but the outdoor baths are very different. One has a stunning infinity pool overlooking the lush mountains, and the other is in a more natural setting and is made of stone set directly in front of a waterfall. Both days I had the entire bath area to myself although the hotel was quite full. The restaurant has both tables as well as an area that sits facing large picture windows looking out to a beautiful garden. I suggest requesting this area for breakfast as the view only adds to the experience. We liked the breakfast better than the dinner, although both were tasty and visually works of art. We were treated very nicely by the staff and they were very helpful. There is a bus stop a 2 minute walk from the hotel which will take you to Gora Station, or to Hakone Yumate the other direction. Overall a 5* experience!

Everything is great except: 1. If you try calling hotel after hours nobody answers. 2. If you take the train to the nearest train station....after 6pm....there are no cabs.....its dark and confusing on how to get to the hotel 3. Asked for a mountain view.....got a parking lot view with the side of the main building. They give better rooms to ppl who pay more...stay longer...japaneese....they like repeat customers

1297 Ninotaira Hakone Kanagawa

Hotel highlights

  • Steps from Hakone Kowakien Yunessun
  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining

Hakone Kowakien TEN-YU places you next to Hakone Kowakien Yunessun and within a 5-minute walk of other popular sights like Okada Museum of Art. This 150-room, 4.5-star ryokan has a restaurant, free in-room WiFi, and free self parking.


Dining

This ryokan is home to a steakhouse and a bar/lounge.


Rooms

All 150 rooms feature refrigerators, free bottled water, and safes. 50-inch LCD TVs come with digital channels, and guests can stay connected with free WiFi. Bathrooms offer spring water baths, hair dryers, and free toiletries. Phones are also included.


Property features

At Hakone Kowakien TEN-YU, guests have access to a sauna, free WiFi in public areas, and free newspapers. If you drive, take advantage of free parking. The 24-hour front desk has multilingual staff ready to assist with concierge services and luggage storage. Other amenities at this luxury ryokan include a terrace, a gift shop, and a garden.

Room options

Maisonette Deluxe with Open-air Onsen Bath Yunessan 1day Ticket (Dinner at 6PM)

2 Large Twin Beds and 2 Twin Futons | Sleeps 4

Japanese Executive Suite with Open Air Onsen Bath, Yunessan 1dat Ticket ( Dinner at 6PM)

2 Large Twin Beds and 4 Twin Futons | Sleeps 6

Superior with Open-air Onsen Bath (Breakfast plan)

2 Large Twin Beds and 2 Twin Futons | Sleeps 4

Superior Room with Open-Air Bath with Japanese Style Kaiseki Dinner (Dinner at 6pm)

2 Twin Beds | Sleeps 4

Guest reviews for Hakone Kowakien TEN-YU

Everyone (3) Couples (1)
5
Partner Couples

This was our second time staying at the Kowakien Tenyu, and once again it did not disappoint. The main draw for us is the two large hot spring baths which alternate between men and women every other day. One is in a natural setting with a beautiful waterfall and the other is a sleek modern bath with an infinity edge overlooking the mountains. The water is very hot but soothing once you get used to it and minerals in the water is great for arthritis and other aches and pains. The other draw is the fantastic half-board which includes breakfast and dinner. The dinner is a multi course feast for both the eyes and the pallet. This time the breakfast was a buffet which we didn’t like as much as the a la carte offering last time. The rooms are spacious and beautiful with western style beds and tatami mats. They are very clean and well maintained. There’s a bus stop down the hill as well as up the hill. Apparently the hotel provides a free shuttle from Gora station which we didn’t know about in advance. Highly recommend!

By on Dec 22, 2019

Review comment responded on Dec 23, 2019

Thank you very much for staying at Hakone Kowakien Ten-Yu for the second time. We appreciate for your wonderful review on your stay. It is wonderful to find out that you have been satisfied with the room you stayed in. We are also glad to hear you that you enjoyed the two public baths. The scenery always changes and you can see the different beautiful nature in every season. We sincerely appreciate your recommendation and we do look forward to welcoming you back to our hotel in the near future. Hakone Kowakien TEN-YU

5
Everyone

Very professional staff that makes your stay a great experience

By on Jul 24, 2018

5

our favorite hotel in japan

Everyone

We booked one night at Kowakien Tenyu but loved it so much we rearranged our itinerary and stayed two. Our room was on the Forrest View side, which we requested by contacting the hotel in advance after reading a review from another traveler. This side provides beautiful views of the hotel gardens and total privacy, which you will want when using your private outdoor onsen bath (the Mountain View side overlooks the parking lot). The room and the entire property are new and absolutely beautiful. The 2 onsen bath areas are male only/female only, but they switch sides every other day so you can experience both. Both have similar baths indoors but the outdoor baths are very different. One has a stunning infinity pool overlooking the lush mountains, and the other is in a more natural setting and is made of stone set directly in front of a waterfall. Both days I had the entire bath area to myself although the hotel was quite full. The restaurant has both tables as well as an area that sits facing large picture windows looking out to a beautiful garden. I suggest requesting this area for breakfast as the view only adds to the experience. We liked the breakfast better than the dinner, although both were tasty and visually works of art. We were treated very nicely by the staff and they were very helpful. There is a bus stop a 2 minute walk from the hotel which will take you to Gora Station, or to Hakone Yumate the other direction. Overall a 5* experience!

By on May 30, 2018

1

problems with communication

Everyone

Everything is great except: 1. If you try calling hotel after hours nobody answers. 2. If you take the train to the nearest train station....after 6pm....there are no cabs.....its dark and confusing on how to get to the hotel 3. Asked for a mountain view.....got a parking lot view with the side of the main building. They give better rooms to ppl who pay more...stay longer...japaneese....they like repeat customers

By , from New York on Nov 3, 2017

Review comment responded on Nov 17, 2017

We are sorry to have disappointed you. Our hotel opened in April this year and alway trying to provide the best service for our guests. We value your opinion to improve our hotel. Thank you.

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