Hakone Hotel

4.0 star property
Lakefront hotel with 2 restaurants and a bar

Choose dates to view prices

Photo gallery for Hakone Hotel

View from property
View from room
View from room
Public bath
Lounge

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Housekeeping
  • Parking included
  • Air conditioning
  • Free WiFi

Explore the area

Map
65 Hakone Hakone-Machi, Kanagawa, Hakone, Kanagawa-ken, 250-0521
  • Lake Ashi
    ‪6 min walk‬
  • Hakone Shrine
    ‪5 min drive‬
  • Hakone Kowakien Yunessun
    ‪10 min drive‬

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Room options

Premium Fourth Room with Lake View, Non Smoking with French Dinner at 6pm

  • 1184 sq ft
  • Lake view
  • Sleeps 6
  • 4 Twin Beds

Moderate twin room, Non Smoking with French Dinner at 6pm

  • 366 sq ft
  • Partial lake view
  • Sleeps 5
  • 2 Large Twin Beds

Suite, Lake View, Non Smoking, with French Dinner at 6pm

  • 883 sq ft
  • Lake view
  • Sleeps 2
  • 2 Double Beds

Japanese style Room with Lake View, Non Smoking

8.0 out of 10
Very good
(1 review)
  • 961 sq ft
  • Lake view
  • Sleeps 6
  • 2 Twin Futons

Junior Suite with Balcony and Lake View, Non Smoking

8.0 out of 10
Very good
(1 review)
  • 605 sq ft
  • Lake view
  • Sleeps 5
  • 2 Large Twin Beds

Double Room with Lake View, Non Smoking with French Dinner at 6pm

8.0 out of 10
Very good
(1 review)
  • 431 sq ft
  • Lake view
  • Sleeps 2
  • 1 King Bed

Superior Twin Room with Lake View, Non Smoking

9.0 out of 10
Wonderful
(12 reviews)
  • 391 sq ft
  • Lake view
  • Sleeps 5
  • 2 Large Twin Beds

Superior twin room -2nd and 3rd Floor,Non Smoking,with French Dinner at 6pm

10.0 out of 10
Exceptional
(1 review)
  • 409 sq ft
  • Lake view
  • Sleeps 5
  • 2 Large Twin Beds

Double Room with Lake View, Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • 427 sq ft
  • Lake view
  • Sleeps 2
  • 1 King Bed

Superior Twin Room with Lake View, Non Smoking (Upper floor)

10.0 out of 10
Exceptional
(2 reviews)
  • 409 sq ft
  • Lake view
  • Sleeps 4
  • 2 Twin Beds

Junior Suite with Balcony and Lake View,Non Smoking with French Dinner at 6pm

  • 592 sq ft
  • Lake view
  • Sleeps 5
  • 2 Large Twin Beds

Suite with Balcony and Lake View, Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • 890 sq ft
  • Lake view
  • Sleeps 2
  • 2 Double Beds

Moderate Twin Room, Non Smoking

8.8 out of 10
Excellent
(5 reviews)
  • 356 sq ft
  • Partial lake view
  • Sleeps 5
  • 2 Large Twin Beds

Japanese-style Rooms, Non Smoking with French Dinner at 6pm

  • 947 sq ft
  • Lake view
  • Sleeps 6
  • 2 Twin Futons

Premium Fourth Room with Lake View, Non Smoking

  • 1184 sq ft
  • Lake view
  • Sleeps 6
  • 4 Twin Beds

Superior twin room Upper floor, Non Smoking with French Dinner at 6pm

  • 409 sq ft
  • Lake view
  • Sleeps 4
  • 2 Twin Beds

Standard Twin - Non-Smoking

  • Sleeps 3

Superior Twin - Non-Smoking

  • Sleeps 3

Deluxe Double - Non-Smoking

  • Sleeps 2

Deluxe Twin - Non-Smoking

  • Sleeps 3

Superior Twin - Non-Smoking

  • Sleeps 3

Stateroom, Suite, Annex Japanese-style - Non-Smoking

  • Sleeps 6

Stateroom, Suite, Annex Twin - Non-Smoking

  • Sleeps 3

Suite with Lake View

  • Sleeps 2
  • 2 Double Beds

Premium Fourth Room

  • Sleeps 4
  • 2 Twin Beds

Japanese-Style Room-Non-Smoking

  • Sleeps 6
  • 4 Twin Futons

Superior Twin Room

  • Sleeps 2
  • 2 Twin Beds

Junior Suite

  • Sleeps 2
  • 2 Twin Beds

Superior Twin Room (Upper floor)

  • Sleeps 2
  • 2 Double Beds

Moderate Twin Room-Non-Smoking

  • Sleeps 3
  • 2 Twin Beds

Moderate Twin Room

  • Sleeps 2
  • 2 Twin Beds

King Room with Lake View

  • Sleeps 2
  • 1 King Bed

Double Room with Lake View, Non Smoking with French Dinner at 6 Pm

  • Sleeps 2
  • 1 King Bed

Suite, Lake View, Non Smoking

  • Sleeps 2
  • 2 Double Beds

Japanese-Style Room With Lake View-Non-Smoking

  • Sleeps 6
  • 2 Twin Futons

Junior Suite With Balcony

  • Sleeps 1
  • 2 Twin Beds

About the neighborhood

Hakone

Lake Ashi is a short stroll from Hakone Hotel, and other popular attractions like Hakone Shrine are within a couple of miles (3 km). This 4-star hotel has 48 rooms and welcomes guests with 2 restaurants, free in-room WiFi, and free self parking.

What's nearby

  • Hakone Ekiden Museum - 3 min walk - 0.2 miles
  • Lake Ashi - 6 min walk - 0.4 miles
  • Hakone Shrine - 5 min drive - 1.7 miles
  • Hakone Kowakien Yunessun - 10 min drive - 5.6 miles
  • Hakone Open Air Museum - 11 min drive - 6.0 miles

Getting around

  • Kowakidani Station - 9 min drive
  • Hakone Miyanoshita Station - 11 min drive
  • Haneda Airport (HND) - 96 min drive

Restaurants

  • ‪箱根神社 お休処 - ‬5 min drive
  • ‪Bakery&Table箱根 - ‬18 min walk
  • ‪深生そば - ‬17 min walk
  • ‪湖畔荘 - ‬3 min drive
  • ‪あしのこ茶屋 - ‬18 min walk

About this property

Hakone Hotel

Lakefront hotel with 2 restaurants and a bar
Guests of Hakone Hotel enjoy free WiFi in public areas, a meeting room, and a banquet hall. If you plan to drive, free parking is available. Front-desk staff can assist with securing valuables and luggage storage. Other amenities at this hot springs hotel include a garden and a vending machine.
65-inch LED TVs are available for entertainment, and guests can stay connected with free WiFi. Bathrooms offer hair dryers, free toiletries, toilets with an electronic bidet, and slippers. Refrigerators, coffee makers, and safes are also available.
The recreational activities listed below are available either on site or nearby; fees may apply.
Public bath/onsen services include an indoor mineral hot springs (Japanese-style onsen). There are 2 hot springs open between 2:00 PM and midnight.

Languages

English, Japanese

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite parking

Food and drink

  • Daily cooked-to-order breakfast available 7:30 AM to 9:30 AM for a fee: JPY 3,500 to 3,500 for adults and JPY 900 to 2,100 for children
  • 2 restaurants
  • A bar/lounge

Things to do

  • 2 hot springs

Family friendly

  • In-room refrigerator

Conveniences

  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)

Business services

  • Meeting room

Outdoors

  • Garden
  • On a lake

Spa

  • 2 hot springs
  • Hot springs open from 2:00 PM - midnight
  • Hot springs water temperature - 106 ºF
  • Public indoor mineral hot springs (onsen)
  • Public outdoor mineral hot springs (onsen)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Well-lit path to entrance
  • Wheelchairs on site

More

  • 1 building
  • 4 floors
  • Banquet hall
  • Built in 1923
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Toilet with electronic bidet
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 65-inch LED TV

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Heating
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 11 PM
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

The front desk is open daily from 6:30 AM - midnight
Front desk staffed during limited hours
Meals and bedding are not included in the Breakfast Included rate for children ages 0-5.

Access methods

Front desk (limited hours)

Pets

  • This property doesn't allow pets

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 13 years of age.

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for cooked-to-order breakfast: approximately JPY 3500 to 3500 for adults, and JPY 900 to 2100 for children

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3 PM—-11 PM
  • Check-out: 11 AM
  • Minimum check-in age: 18
The front desk is available during limited hours. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and cash.

Additional information about polices, regulations, and more:

  • Hot springs access available from 2:00 PM to midnight.
  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.
  • Guests with tattoos are not able to use the onsite public bathing facilities.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hakone Hotel
Hotel Hakone
Hakone Hotel Machi
Hakone Hotel Hotel
Hakone Hotel Hakone
Hakone Hotel Hotel Hakone

Frequently asked questions

What can I see within easy reach of Hakone Hotel?

This hotel is located in Hakone, just steps from Hakone Karakuri Museum and Hakone Ekiden Museum, and within a short walk of Lake Ashi. You'll also find Hakone Shrine and Fuji-Hakone-Izu National Park within a short drive.

Will I be able to park at Hakone Hotel?

Yes, self parking is offered for free at the hotel.

Does Hakone Hotel feature a casino on the premises?

No, Hakone Hotel doesn't have a casino.

Is there an indoor pool at Hakone Hotel?

No, there is no indoor pool at this hotel.

What amenities will couples enjoy at Hakone Hotel?

This lakeside hotel offers plenty of amenities for couples including a bar, 2 restaurants, and 2 hot springs.

Are there hot tubs at Hakone Hotel?

No, but this hotel does have 2 hot springs.

Does Hakone Hotel feature a restaurant that includes a breakfast menu?

Yes, Hakone Hotel has 2 restaurants, and serves a cooked-to-order breakfast each morning for a surcharge.

Does Hakone Hotel allow pets to stay free of charge?

No, pets aren't allowed at Hakone Hotel.

Are there connecting rooms at Hakone Hotel?

No, there aren't connecting guestrooms at this hotel.

Are there rooms with balconies at Hakone Hotel?

Yes, some guestrooms at Hakone Hotel offer a balcony and may feature lake views.

Hakone Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 331 out of 676 reviews
Rating 8 - Good. 242 out of 676 reviews
Rating 6 - Okay. 79 out of 676 reviews
Rating 4 - Poor. 18 out of 676 reviews
Rating 2 - Terrible. 6 out of 676 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

eleni, Hillsboro Beach

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property right on the lake. We booked a lake view room which I recommend. We were on the top floor and loved our view but I’m sure all rooms are similar. The area has restaurants near by, the pier is 5 mins away where you can hop on the boats to tour the lake and also go up on the cable car. There is also the largest souvenir store right next door. We received a welcome drink at the bar and are reservation also included breakfast which was nice. We definitely would recommend this hotel !
Stayed 1 night in Mar 2025

8/10 Good

Oleg

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Great hotel to stay at in a great location, yes hotel was dated and the French breakfast was underwhelming. However its located very close to everything you would want to do in Hakone and its surrounding areas, the customer service was excellent , view amazing, kid friendly, easy parking and overall a great stay at hakone hotel!
Stayed 3 nights in Mar 2025

8/10 Good

Nick

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Jeffery

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location, friendly staffs, great food. Highly recommended!
Stayed 2 nights in Jan 2025

10/10 Excellent

Orna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

CHEOLKYU, LITCHFIELD PARK

Liked: Cleanliness, staff & service, property conditions & facilities
A fantastic view and peaceful environment
Stayed 1 night in Dec 2024

2/10 Terrible

Hidenori

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The location and view are excellent. But the service of the hotel is terrible. They don’t care about the request of clients. The cleaning staff are in their seventies. The number of the staff is very much limited because the hotel cut their cost
Stayed 1 night in Jan 2025

10/10 Excellent

Marshall

Stayed 2 nights in Nov 2024

10/10 Excellent

Deisy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It had a beautiful view of mt Fuji. The only thing I can say that was bad, would be that we were not able to control the heat. The rooms where very toasty.
Stayed 2 nights in Dec 2024

8/10 Good

Gloria

Stayed 2 nights in May 2024

4/10 Poor

FEDERICO

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Booked 2 nights at this “great” hotel, only to find there’s no shuttle from the nearest train station. Instead, I endured a cramped 2-hour bus ride to get there. Upon arrival at 14:00, I wasn’t allowed early check-in. Dining options? Hotel restaurants charging $120 per person or nearby spots that only take cash and close at 16:00. Need an ATM? You’re directed to a 7/11 that’s 2 km away—enjoy the walk, or wait for a $1.50 bus each way. The famed baths—allegedly the hotel’s crown jewel—are small and underwhelming. For $260 a night plus an onsen tax, you’d expect large baths with outdoor options, maybe a cold pool or sauna. Reality? Two baths: one tiny with two hot tubs and another slightly better one with jets and an open-air tub. They alternate between men and women in the morning and evening, so you don’t get to choose. The property itself feels like it peaked 40 years ago—lots of wood and bronze—but luxury is more than hardwood floors and marble columns. It’s about service, and here it’s sorely lacking. Guests must hand in their keys when leaving and retrieve them on return, which can take 2–15 minutes depending on staff. Yes, there are plush lounges with stunning Mount Fuji views. But wine? You need to buy a special 500 yen coin to get a measly 60ml from a dispenser. That’s not luxury—it’s a joke. Avoid this place unless you enjoy overpriced mediocrity dressed up as grandeur.
Stayed 2 nights in Dec 2024

10/10 Excellent

Sanjiv

Liked: Cleanliness, staff & service, property conditions & facilities
The view from our room was incredible. We were fortunate to get Clear sky and the view of Mount Fuji.
Stayed 1 night in Nov 2024

10/10 Excellent

Rex

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Cheryl

Stayed 1 night in Nov 2024

10/10 Excellent

Kazue

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good view
Stayed 2 nights in Oct 2024

8/10 Good

Yan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is great except price

10/10 Excellent

jeffrey

Stayed 1 night in Oct 2024

8/10 Good

Fabio

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The location of the property is amazing right in front of Lake Ashi. Beautiful views and close to trails and historical areas. The hot spring spa (onsen) are very nice and clean. The hotel itself is old and a bit dated but still worth it.
Stayed 1 night in Oct 2024

2/10 Terrible

liwei

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
I am very shocked and disappointed with this property, especially since the room's condition resembles a 90's style with 70's facilities. The carpet is stained with coffee drops, and it's dirty, dark, and uncomfortable. They don’t provide body lotion in a $900/night room. I never expected Japan's renowned resort to be like this. The food is not delicious either; the breakfast in particular makes you feel like you don't want to return. Overall, I am very disappointed, and I don’t think it's worth it.
Stayed 2 nights in Oct 2024

10/10 Excellent

Ben

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Awesome Hakone Stay

The hotel is impressive, very well maintained in common areas. There is a very nice lounge with great views. The location is phenomenal, you can see the pirate ships moving about the lake. The room was very spacious and had an amazing view. The on-site public onsen also had a great view. Note that if you do not get dinner on the property most restaurants in Hakone closed at 4pm it seemed (assuming guests are staying at a Ryokan?).
Stayed 1 night in Oct 2024

8/10 Good

Esther

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk was going to charge us again for our child even when my reservations that was prepaid showed 2 adults & 1 child. I had to keep insisting even when I showed our booking included a child.
Stayed 1 night in Oct 2024

8/10 Good

Jeffrey

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024