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Hakone Hotel

4.0 star property
Lakefront hotel with 2 restaurants, 6-minute walk to Lake Ashi

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Photo gallery for Hakone Hotel

Hallway
Property video
Public bath
View from room
Lounge

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Business services

Explore the area

View in a map
65 Hakone Hakone-Machi, Kanagawa, Hakone, Kanagawa-ken, 250-0521
  • Place, Fuji-Hakone-Izu National Park
    ‪1 min walk‬
  • Place, Hakone Ekiden Museum
    ‪5 min walk‬
  • Place, Lake Ashi
    ‪5 min walk‬

Room options

View all photos for Junior Suite

In-room safe, individually furnished, desk, free WiFi

Junior Suite

  • Sleeps 2

View all photos for Double Room with Lake View, Non Smoking

Double Room with Lake View, Non Smoking | In-room safe, individually furnished, desk, free WiFi

Double Room with Lake View, Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • 427 sq ft
  • Sleeps 2
  • 1 King Bed
  • Lake view

View all photos for Suite with Balcony and Lake View, Non Smoking

Suite with Balcony and Lake View, Non Smoking | In-room safe, individually furnished, desk, free WiFi

Suite with Balcony and Lake View, Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • 890 sq ft
  • Sleeps 2
  • 2 Double Beds
  • Lake view

View all photos for Superior Twin Room with Lake View, Non Smoking (Upper floor)

Superior Twin Room with Lake View, Non Smoking (Upper floor) | In-room safe, individually furnished, desk, free WiFi

Superior Twin Room with Lake View, Non Smoking (Upper floor)

10.0 out of 10
Exceptional
(2 reviews)
  • 409 sq ft
  • Sleeps 4
  • 2 Twin Beds
  • Lake view

View all photos for Premium Fourth Room with Lake View, Non Smoking

In-room safe, individually furnished, desk, free WiFi

Premium Fourth Room with Lake View, Non Smoking

  • 1184 sq ft
  • Sleeps 6
  • 4 Twin Beds
  • Lake view

View all photos for Premium Fourth Room

In-room safe, individually furnished, desk, free WiFi

Premium Fourth Room

  • Sleeps 4

View all photos for Double Room with Lake View, Non Smoking with French Dinner at 6 Pm

In-room safe, individually furnished, desk, free WiFi

Double Room with Lake View, Non Smoking with French Dinner at 6 Pm

  • Sleeps 2

View all photos for Moderate Twin Room-Non-Smoking

In-room safe, individually furnished, desk, free WiFi

Moderate Twin Room-Non-Smoking

  • Sleeps 3

View all photos for Superior Twin Room (Upper floor)

In-room safe, individually furnished, desk, free WiFi

Superior Twin Room (Upper floor)

  • Sleeps 2

View all photos for Japanese-Style Room-Non-Smoking

Coffee and/or coffee maker

Japanese-Style Room-Non-Smoking

  • Sleeps 6

View all photos for Moderate Twin Room, Non Smoking

Moderate Twin Room, Non Smoking | In-room safe, individually furnished, desk, free WiFi

Moderate Twin Room, Non Smoking

8.8 out of 10
Excellent
(5 reviews)
  • 356 sq ft
  • Sleeps 5
  • 2 Large Twin Beds
  • Partial lake view

View all photos for Superior Twin Room with Lake View, Non Smoking

Superior Twin Room with Lake View, Non Smoking | In-room safe, individually furnished, desk, free WiFi

Superior Twin Room with Lake View, Non Smoking

9.0 out of 10
Wonderful
(15 reviews)
  • 391 sq ft
  • Sleeps 5
  • 2 Large Twin Beds
  • Lake view

View all photos for Junior Suite with Balcony and Lake View, Non Smoking

Junior Suite with Balcony and Lake View, Non Smoking | In-room safe, individually furnished, desk, free WiFi

Junior Suite with Balcony and Lake View, Non Smoking

8.0 out of 10
Very good
(1 review)
  • 605 sq ft
  • 1 bedroom
  • Sleeps 5
  • 2 Large Twin Beds
  • Lake view

View all photos for Japanese style Room with Lake View, Non Smoking

In-room safe, individually furnished, desk, free WiFi

Japanese style Room with Lake View, Non Smoking

8.0 out of 10
Very good
(1 review)
  • 961 sq ft
  • Sleeps 6
  • 2 Twin Futons
  • Lake view

View all photos for Junior Suite With Balcony

In-room safe, individually furnished, desk, free WiFi

Junior Suite With Balcony

  • Sleeps 1

View all photos for Japanese-Style Room With Lake View-Non-Smoking

Dining

Japanese-Style Room With Lake View-Non-Smoking

  • Sleeps 6

View all photos for Suite With Lake View

In-room safe, individually furnished, desk, free WiFi

Suite With Lake View

  • Sleeps 2

View all photos for Moderate Twin Room

In-room safe, individually furnished, desk, free WiFi

Moderate Twin Room

  • Sleeps 2

View all photos for King Room with Lake View

In-room safe, individually furnished, desk, free WiFi

King Room with Lake View

  • Sleeps 2

View all photos for Superior Twin Room

In-room safe, individually furnished, desk, free WiFi

Superior Twin Room

  • Sleeps 2

About the neighborhood

Hakone

Hakone Hotel places you next to Hakone Ekiden Museum and Hakone Checkpoint Museum. This 4-star hotel has 48 rooms and welcomes guests with 2 restaurants, free in-room WiFi, and free self parking.

What's nearby

  • Fuji-Hakone-Izu National Park - 1 min walk - 0.0 miles
  • Hakone Checkpoint Museum - 2 min walk - 0.1 miles
  • Hakone Ekiden Museum - 5 min walk - 0.3 miles
  • Lake Ashi - 5 min walk - 0.3 miles
  • Hakone Shrine - 6 min drive - 1.7 miles

Getting around

  • Kowakidani Station - 11 min drive
  • Hakone Miyanoshita Station - 13 min drive
  • Haneda Airport (HND) - 120 min drive

Restaurants

  • ‪箱根神社 お休処 (権現からめもち) - ‬5 min drive
  • ‪DAMMTRAX CAFE - ‬5 min drive
  • ‪Bakery & Table 箱根 - ‬18 min walk
  • ‪カフェ湖紋 - ‬2 min walk
  • ‪芦ノ湖 ラ・テラッツァ (La Terrazza) - ‬20 min walk

About this property

Hakone Hotel

Lakefront hotel with 2 restaurants, 6-minute walk to Lake Ashi
Guests of Hakone Hotel enjoy free WiFi in public areas, a meeting room, and a vending machine. If you plan to drive, free parking is available. Front-desk staff can assist with luggage storage and securing valuables. Other amenities at this hot springs hotel include a banquet hall and a garden.
65-inch LED TVs are available for entertainment, and guests can stay connected with free WiFi. Bathrooms offer hair dryers, free toiletries, toothbrushes and toothpaste, and toilets with an electronic bidet. Refrigerators, coffee makers, and safes are also available.
The recreational activities listed below are available either on site or nearby; fees may apply.
Public bath/onsen services include an indoor mineral hot springs (Japanese-style onsen). There are 2 hot springs open between 2:00 PM and midnight.

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  • Free WiFi
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite self parking

Food and drink

  • Daily cooked-to-order breakfast available 7:30 AM to 9:30 AM for a fee: JPY 3,500 to 3,500 for adults and JPY 900 to 2,100 for children
  • 2 restaurants
  • A bar/lounge

Things to do

  • 2 hot springs

Family friendly

  • In-room refrigerator

Conveniences

  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)

Business services

  • Meeting room

Outdoors

  • Garden
  • On a lake

Spa

  • 2 hot springs
  • Hot springs open from 2:00 PM - midnight
  • Hot springs water temperature - 106 ºF
  • Public indoor mineral hot springs (onsen)
  • Public outdoor mineral hot springs (onsen)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Well-lit path to entrance
  • Wheelchairs on site

More

  • 1 building
  • 4 floors
  • Banquet hall
  • Built in 1923
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Toilet with electronic bidet
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 65-inch LED TV

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Desk chair
  • Heating
  • Individual furnishings
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 11 PM
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

The front desk is open daily from 6:30 AM - midnight
Front desk staffed during limited hours
Information provided by the property may be translated using automated translation tools
Meals and bedding are not included in the Breakfast Included rate for children ages 0-5.

Access methods

Front desk (limited hours)

Pets

  • This property doesn't allow pets

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 12 years of age.

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for cooked-to-order breakfast: approximately JPY 3500 to 3500 for adults, and JPY 900 to 2100 for children

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3 PM—-11 PM
  • Check-out: 11 AM
  • Minimum check-in age: 18
The front desk is available during limited hours. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and cash.

Additional information about polices, regulations, and more:

  • Hot springs access available from 2:00 PM to midnight.
  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • No rollaway or extra beds are available.
  • Guests with tattoos are not able to use the onsite public bathing facilities.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hakone Hotel
Hotel Hakone
Hakone Hotel Machi
Hakone Hotel Hotel
Hakone Hotel Hakone
Hakone Hotel Hotel Hakone

Frequently asked questions

What can I see within easy reach of Hakone Hotel?

This hotel is located in Hakone, just steps from Hakone Ekiden Museum and Hakone Checkpoint Museum, and within a short walk of Lake Ashi. You'll also find Hakone Shrine and Fuji-Hakone-Izu National Park within a short drive.

Will I be able to park at Hakone Hotel?

Yes, self parking is offered for free at the hotel.

Does Hakone Hotel feature a casino on the premises?

No, Hakone Hotel doesn't have a casino.

Is there an indoor pool at Hakone Hotel?

No, there is no indoor pool at this hotel.

What will couples enjoy most about a stay at Hakone Hotel?

This lakeside hotel offers plenty of amenities for couples including a bar, 2 restaurants, and 2 hot springs.

Are there hot tubs at Hakone Hotel?

No, but guests can enjoy 2 hot springs at this hotel.

Does Hakone Hotel feature a restaurant that includes a breakfast menu?

Yes, Hakone Hotel has 2 restaurants, and serves a cooked-to-order breakfast each morning for a surcharge.

Does Hakone Hotel allow pets to stay free of charge?

No, pets aren't allowed at Hakone Hotel.

Does Hakone Hotel have connecting rooms?

No, there aren't connecting guestrooms at this hotel.

Can I book a room with a balcony at Hakone Hotel?

Yes, some guestrooms at Hakone Hotel offer a balcony and may feature lake views.

Hakone Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 353 out of 709 reviews
Rating 8 - Good. 250 out of 709 reviews
Rating 6 - Okay. 82 out of 709 reviews
Rating 4 - Poor. 18 out of 709 reviews
Rating 2 - Terrible. 6 out of 709 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2025

10/10 Excellent

FERNANDA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with a very nice view, the staff is really nice. The beds are a little stiff but that is very general in Japan.
Stayed 1 night in Oct 2025

10/10 Excellent

Henry

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Scenic view
Stayed 2 nights in Oct 2025

8/10 Good

Linda

Stayed 2 nights in Oct 2025

8/10 Good

Anthony

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2025

10/10 Excellent

Mika

Stayed 3 nights in Sep 2025

10/10 Excellent

Kate-Lynn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

Javier

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hakone Hotel

It was amazing
Stayed 2 nights in Jul 2025

10/10 Excellent

Lucy

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jul 2025

8/10 Good

Jane

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Hotel was good, onsen were so relaxing and rooms spacious. Liked the lounge area! Nice views, unfortunately couldn’t see Mount Fuji while we were there. Breakfast yummy and good vegetarian options. The down side was some of the staff weren’t the most helpful and their English was very questionable. All other hotels we’d been to were able to help with luggage forwarding including to airports but we were told very bluntly to go to a post office and that they couldn’t help with getting our suitcases sent to Haneda airport. We ended up wasting over an hour trying to sort this out with the lovely and very patient post office people using google translate to fill all the Japanese forms when the hotel could definitely helped… pretty appalling customer service for a 4* hotel and at the end of the stay left a bad impression. They didn’t even help with our bags to get down their stairs when we left…
Stayed 1 night in Jul 2025

10/10 Excellent

Matthew

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jun 2025

10/10 Excellent

Kelly

Liked: Cleanliness, amenities, property conditions & facilities
Love this hotel. Lake view. The suit was very nice, clean, confortable with a balcony. The breakfast was good with a great and kindness staff. Close access to bus stop. The dinner is expensive.
Stayed 3 nights in Jun 2025

10/10 Excellent

Vincent

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
We were greeted warmly at the door as we emerged from our taxi during a rainstorm. The hot springs were invigorating. The view of Lake Ashi was outstanding. And the location was unbeatable, just steps away from the Lake Ashi ferry.
Stayed 1 night in May 2025

6/10 Okay

Lexie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful hotel but we felt a bit lost in time…

This hotel has large spacious very clean rooms. The staff are very warm, friendly and helpful. The view of Lake Ashi from our room was amazing. Unfortunately though, the hotel only has a limited and expensive food offering. On the surrounding street, there is no shopping centre and only one or two eateries with very restricted opening hours. I would recommend you have a car if you visit the area for more than a night. The hotel is large but was pretty empty when we were there - It feels like the hotel would do well to re-invent itself to be a little less formal with a wider range of more casual food areas and better use of the outdoor areas.
Stayed 2 nights in May 2025

10/10 Excellent

Julie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room had an amazing view. The grounds outside were beautiful and spacious. The room was great but the bathroom is a little dated. Also not many food options at night. We went to the Indian restaurant next door for dinner and it was delicious.
Stayed 1 night in May 2025

10/10 Excellent

Mark Anchor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was excellent, hotel needs updating. Very Zen and not much to do in this area. Excellent food.
Stayed 3 nights in Apr 2025

10/10 Excellent

William

Onsen was great!
Stayed 3 nights in Apr 2025

10/10 Excellent

Mark

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel, nice onsen, amazing lakefront setting with mt Fuji views. Highly recommend. Teppenaki dinner was excellent. Reasonably priced for the area…would definitely go back.
Stayed 2 nights in Apr 2025

10/10 Excellent

Katherine

Traveled with group
Liked: Cleanliness, staff & service, amenities
Beautiful hotel. Junior suite worth the $. Lovely experience.
Stayed 3 nights in Apr 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

eleni, Hillsboro Beach

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property right on the lake. We booked a lake view room which I recommend. We were on the top floor and loved our view but I’m sure all rooms are similar. The area has restaurants near by, the pier is 5 mins away where you can hop on the boats to tour the lake and also go up on the cable car. There is also the largest souvenir store right next door. We received a welcome drink at the bar and are reservation also included breakfast which was nice. We definitely would recommend this hotel !
Stayed 1 night in Mar 2025

8/10 Good

Oleg

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Great hotel to stay at in a great location, yes hotel was dated and the French breakfast was underwhelming. However its located very close to everything you would want to do in Hakone and its surrounding areas, the customer service was excellent , view amazing, kid friendly, easy parking and overall a great stay at hakone hotel!
Stayed 3 nights in Mar 2025

8/10 Good

Nick

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

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