6/10 Okay
Namrita
Traveled with family
Mar 31, 2025
Liked: Cleanliness, staff & service
Disliked: Room comfort
Would not recommend this stay!
Let me start by saying that the service and staff were impeccable, and the food was traditional and delicious. But the other parts of our stay did not feel luxurious or comfortable. We stayed in a standard Japanese room A with tatami beds. The room had a funky musty odor and overheated at night. We finally had to cool it down by opening the door, but only to hear trains go by. The room had an air purifier in it which should’ve been a signal of the sewage like smell which may have been emanating from the drain pipe outside or the bathroom. Eventually, I used earplugs and sprayed perfume around me to be able to sleep. The pillows are bulky and hard which may be traditional and unfortunately I didn’t think to ask if they had a different type of pillow till late at night. The room does not have much of an outdoor space, and no view of Japanese gardens as I had imagined might be. Other room types may have nicer backyard and outdoor tub, but definitely not this one. In fact, the entire property does not have a garden to walk around or much of an outdoor space to lounge in. Private onsen has to be booked in advance as well as the dated looking swimming pool. Our meals were in banquet hall looking space that also lacked charm (maybe they put us there because we had kids with us). Overall, our stay did not meet expectations at the price point we paid and unfortunately I will not be recommending this stay.
Namrita
Stayed 1 night in Mar 2025