Until check out everything is fine, but we got charged extra 1000 yen just for late 30 min. Also it’s not busy day so many empty rooms, nobody tell us will charge last fee, front desk called us at 11:15 am (we don’t know check out time is 11) we rushed to check out at 11:30. Feel disappointed with such bad service!!
As we were on our way to Hakone Open Air Museum for an appointment with the curator the hotel asked the taxi driver to turn around because somebody of the staff thought we were leaving without having completed the check out!...
Lake Ashi is within a mile (2 km) of The Prince Hakone Lake Ashinoko, and other popular sites like Hakone Shrine are within a couple of miles (3 km). This 134-room, 4-star hotel has conveniences like a full-service spa, free in-room WiFi, and free self parking.
This hotel is home to 3 onsite restaurants, perfect for a quick bite to eat. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/cafe. Buffet breakfast is offered for a fee each morning from 7:00 AM to 9:30 AM.
LCD TVs come with digital channels and pay movies, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers, free toiletries, slippers, and bidets. Refrigerators, minibars, and coffee makers are other standard amenities.
A full-service spa, a sauna, and free WiFi in public areas are featured at The Prince Hakone Lake Ashinoko. There's free parking and a free train station shuttle. Multilingual staff at the front desk are standing by 24/7 to help with securing valuables, concierge services, and dry cleaning/laundry. Other amenities at this hot springs hotel include a spa tub, a library, and free newspapers.
Until check out everything is fine, but we got charged extra 1000 yen just for late 30 min. Also it’s not busy day so many empty rooms, nobody tell us will charge last fee, front desk called us at 11:15 am (we don’t know check out time is 11) we rushed to check out at 11:30. Feel disappointed with such bad service!!
As we were on our way to Hakone Open Air Museum for an appointment with the curator the hotel asked the taxi driver to turn around because somebody of the staff thought we were leaving without having completed the check out!...
