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The Prince Hakone Lake Ashinoko

4.0 out of 5.0

Recent guest reviews

This was the second time we stayed at the Prince Hotel. A very nice facility with several buildings, some with a view of the mountain. This stay we were in their Annex building which did not have a view of the mountain however we had a nice view of the lake. While a little pricey, they had an extensive breakfast buffet.

Yes, this hotel is very nice but at the price it should be. Buffet breakfast is very good with extensive range of items. The traditional Japanese breakfast was nice experience but poor food value for money as compared to the international buffet. Room size generous with good views over Lake Ashinoko.

Well we just stayed at the hotel over the last vacation @ Japan... it was an extremely beautiful city with an amazing view of the hills and the lake... The Hot Springs (Onsen) is a must visit in the hotel and was a truly great experience for us... The issues we faced were that the hotel doesn't have any room service.. the city closes down at 4:30 pm and it becomes extremely difficult for people who are vegetarians to locate anything to eat in the evening.. I also found the hotel to be less accommodating in terms of helping guests find restaurants etc... Though the view from the GARDEN of the hotel is breathtaking... Though on the third day we found a restaurant by the name of LA TERRAZZO in the city (about 3 kms) from the hotel and were impressed by the food and service...

We stayed in this luxury hotel for a couple of nights recently, in order to see the many sights in the Hakone area.We had upgraded our room for one with a view of the lake, and it was very spacious. There was a decent Wi-Fi signal, and the service from the staff was friendly and efficient. There are three restaurants on-site, although all are expensive. Overall we felt somewhat disappointed.

Stayed the one night in the Spa Wing. The room was huge and had everything, except English Tea and Milk. We ate in the Lakeside Grill and the food was good quality, if a little expensive. Really felt like traditional Japan, with the provided brown pyjamas and slippers to be worn in the hotel, en-route to the hot spring pool. The best part of our stay was the morning view across the lake with Mt Fuji in the background. Amazing! For a short, restful break this hotel would be great, but not a lot to do on a longer stay.

If you plan for relaxing, enjoying natural onsen and wake up to walk around the lake, this is good. Fresh air and nice hotel. Room is also roomy. But, the service at the restaurants are bad. Long queues, and the food is just average. They should have invested more on eatery spaces.

The room was OK and the views of Mount Fuji in the morning were amazing, but.... If you have a Tattoo, you can't use the open baths in the hotel - its 2017, not the 1950's, this is discrimination and is totally unacceptable! Part of the reason for the booking was to use the spa and baths. The local restaurants closed early, so had to use the grill bar, which for the food quality that was average at best was ridiculously expensive, and as i wasn't told you had to make a reservation, i was made to feel that i was in the wrong for not reserving a table and had to wait even though their were plenty of free tables, no one came to check on us when we did sit down at the table, or ask if we would like a drink. The Aircon in the room, blew out hot air, and their were no Instructions in English, but it was set correctly and at 15oC and it still didn't work.! I turned it off in the end! The service was awful, none of the staff checked on how the food was at the restaurant, no one asked if we would like a drink with our dinner, and i was waiting for the person at reception to ask how was our stay was when i checked out, but wasn't asked, i am complaining, as i feel that the hotel hasn't lived up to its promise, i don't mind paying if you have good food, good service and are made to feel welcome, but this was truly awful and overly priced for the service and for being discriminated against. If they want to attract more westerners, they need to stop this discrimination immediately.

The hotel is in a STUNNING location! But what a shame about the actual venue. It is old and tired and old fashioned in need for a much needed renovation. Fixtures and fittings are cheap quality and there is no soundproofing between bedrooms - lots of noise from next door and above. Unfortunately the 'lake view' restaurant does not have a lake view what a travesty to be in such a beautiful place and sit in a room with effectively no windows for a meal. Saturday night the main bar does not open til 8 we had to beg the restaurant manager to let us sit in the (half empty) restaurant for a drink. Breakfast was not well catered, fruit finished quickly and was not replaced, 'bacon' cheap and coffee terrible. We were kept waiting ten minutes to present our breakfast coupons - what kind of service is that? Staff are not welcoming. I have experienced very friendly Japanese hospitality but not here. The hotel and everything in it was VERY expensive which we were willing to pay for this special trip but absolutely not worth the money, very disappointing. Bed linen was cheap quality and the mattresses and pillows were lumpy - nothing gave us the luxury feel we were looking for (except the view).

A very nice hotel, beautifully located right on the lake shore. Very nice rooms, staff very helpful - but without ANY language skills. The hotel covers a vast area - it was a very ling walk from the room to the spa area (onsen). Breakfast (Western) rather poor - disappointing for a hotel of this type. Japanese breakfast in seperate room, which I did not see. Dinner first class in every aspect! Overall - an enjoyable stay, improvements could be achieved without much effort,

It's a great place to stay and relax, very quiet, with great facilities. The thermal waters are great, as a foreigner we may have put off some of the local guest at the bathhouse, but the staff was very attentive non the less. Dinner wad amazing! Yes, maybe a little steep priced, but your paying not only for food, your paying for the experience. Would come back in a minute, we loved it.

144 Moto-hakone Hakone Kanagawa-ken

Hotel highlights

  • Free WiFi and wired Internet in rooms and public areas
  • Free parking
  • Onsite dining
  • Concierge services

The Prince Hakone Lake Ashinoko places you within a 5-minute walk of Hakone Komagatake Ropeway and Hakone-en Aquarium. This 134-room, 4-star aparthotel welcomes guests with conveniences like free in-room WiFi, free self parking, and a spa tub. It's on a lake and also a short walk from Lake Ashi and Hakuryu Shrine.


Dining

This aparthotel is home to 2 onsite restaurants, perfect for a quick bite to eat. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/café. Start your day off with breakfast, available for a fee.


Rooms

All 134 air-conditioned apartments feature private yards, refrigerators, and minibars. Guests can expect to find free WiFi and wired Internet, plus flat-screen TVs with digital channels and pay movies. Bathrooms offer hair dryers, free toiletries, slippers, and bidets. Other standard amenities include coffee makers, safes, and phones.


Property features

The Prince Hakone Lake Ashinoko features a spa tub, a steam room, and free WiFi in public areas. There's free parking and a free train station shuttle. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this hot springs aparthotel include 11 meeting rooms, conference space, and a library.

Room options

Twin Room, Garden View

Full 2 | Sleeps 2

Fuji View Twin Room

Full 2 | Sleeps 2

Superior Twin Room

Full 2 | Sleeps 4

Lake View Twin Room

Full 2 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

77% of guests recommend this hotel

Total of 482 reviews