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The Prince Hakone Lake Ashinoko

4.0 out of 5.0

Recent guest reviews

We stayed a couple of nights on a tour around Japan. As a base for the Hakone National Park, it is unbeatable. Lake view rooms have direct views of Mount Fuji. The rooms are generous size and comfortable, although decor is beginning to look a little dated. There are two restaurants one Japanese cuisine (which we didn't visit), one purporting to be French - Le Trianon - which also served breakfast. The breakfasts are OK, but the evening meal was distinctly ordinary and service undistinguished - not worth the money, and drinks are a total rip-off.

very comfortable place, great onsen, nice hospitality, near Ashi lake, beautiful landscape, you can see mount Fuji. very peaceful place... you must visit, 1 night not enough for me, very near with bus stop 箱根園(バス)

This property is also advertised as a ryokan, which I feel is not. They have an outdoor onsen but no private ones as far as I knew. The distances to walk was quite far. The staff barely speaks English. Communications about dinner reservations failed miserably and there is no other place to eat especially if you arrive late. We made reservations for a second night and that also failed. They said it was closed and then they called us to remind us to come in. It made no sense at all! Unless you speak Japanese, I would not recommend this place. It does not fit the standards of a Prince Hotel.

Went there with family (2 adults & 2 children), stayed for one night. Kids are really enjoying the stay, especially the onsen. The hotel staffs are very kind and helpful. Room is big for the stay of four. There are few restaurants at Hakone-en, which is next to the hotel. Although the restaurants closed at around 4pm, there us a free shuttle provided by the hotel to a chinese restaurant nearby for dinner. If you just plan for a short tour (maybe 3 days, 2 night), which you want to enjoy the onsen & spent a good time with kids. This is a perfect place. There is a petting zoo and Aquarium for the kids at Hakone-en. The izuhakone sightseeing cruise stop and the Komagatake ropeway are also next to the hotel. You can either ride the Izuhakone boat or bus to go to Motohakone. Location is out of the coverage of the hakone free pass. There is a bus stop just in front of the hotel, covered by the izuhakone line. You can get the bus schedule from the lobby counter. We went to the Motohakone by bus, walked around the town and to the Hakone Shrine. Then took a Tozan bus to the Hakone Check point. As we didn't go around Hakone, the Hakone free pass is not useful at all. We used our suica pass to go around. You can go back to the hotel by boat or by bus (izuhakone line) from Motohakone. But you must get the bus schedule from the hotel as the bus only travel few times per day only to the hotel. The hotel provided free shuttle to Odawara Station, but you need to reserve the seat at the lobby counter. Generally, we really enjoyed the hotel stay and the onsen. Will definitely go back again.

On the shore of the crystal clear Lake Ashinoko location is a bit remote but there are busses, shuttles and taxis everywhere and you can even take a water bus! Some of the reviews here are a bit misleading this is a really good hotel - a bit crazy by western standards but the Japanese love the place! The setting is fabulous with views of Mt Fuji and the staff were the most helpful and attentive of all the hotels so far. Its a 70's style American resort hotel built as 2 low rise towers connected by corridors and a couple of annexes. Rooms are a bit small by modern standards and very dated - still had key locks! There is a huge spa/onsen with lots of baths and you need the instincts of a homing Pidgeon to get back to your room. The restaurants are expensive - diner was £75pp choice of Japanese or European restaurants, some reviews have criticised the lack of food options but you might as well embrace it as there's nowhere else close by. It was actually not bad and obviously hit the mark with the rest of the guests as it was absolutely packed!! Breakfast is included - its a huge buffet and they serve roasts, steaks and chips so call it an early lunch! They give you a free shuttle from Odewara that would be a £50 taxi. All in its a £450 night at 130Y/£ not bad for Japan over Christmas.

Had lunch at the restaurant. Everything was slow,for example,staff's getting orders and serving lunch though enough staff were there. Taking the outside bath with the lake view was very comfortable and warming.

This is one of the best hotel for vacation and relaxation in hakone. I'm impressed with the Onsen and the scenery of Lake ashi. Many travellers do complaints about the dinner provided in the 2 restaurants ( japanese and Italian ) of the hotel are very expensive and the shops around this hotel are all closed at 4PM. Actually there is a chinese restaurant nearby the hotel with good food and reasonable price. Free transportation to this chinese restaurant is provided by the hotel. Just go to the bell desk for inquiry, tell them 中華料理 and they will arrange a luxury car for you, is totally FREE.

Large room with view onto the lake. Very calming place in a large garden. Good breakfast buffet continental and japanese. Food in the hotel very nice but expensive. Although staff speak hardly or no english at all they were very helpful

We enjoyed this hotel on the Lake. A beautiful setting. Our room overlooked the lake and was very spacious and comfortable. The baths are fantastic, plenty of space, warm, quiet, and enjoyable. The breakfast is delicious and includes a wide variety of Western and Japanese foods. Hotel staff are courteous and polite. Facilities clean and presentable. Would stay here again.

Visit in November. This hotel is old but very spacious for Japanese standard. Onsen with indoor and partial outdoor pools. We had 7-courses dinner by Chef Ohta and it was really amazing. The hotel serves great breakfast as well.

144 Moto-hakone Hakone Kanagawa-ken

Located in Lake Ashi, The Prince Hakone Lake Ashinoko is within a 5-minute walk of sights such as Hakone Komagatake Ropeway and Hakone-en Aquarium. This 134-room, 4-star aparthotel welcomes guests with conveniences like free in-room WiFi, free self parking, and a spa tub. It's on a lake and also a short walk from Lake Ashi and Hakuryu Shrine.


This aparthotel is home to 2 onsite restaurants, perfect for a quick bite to eat. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/café. Start your day off with breakfast, available for a fee.


All 134 air-conditioned apartments feature private yards, refrigerators, and minibars. Guests can expect to find free WiFi and wired Internet, plus flat-screen TVs with digital channels and pay movies. Bathrooms offer hair dryers, free toiletries, slippers, and bidets. Other standard amenities include coffee makers, safes, and phones.

Property features

The Prince Hakone Lake Ashinoko features a spa tub, a steam room, and free WiFi in public areas. There's free parking and a free train station shuttle. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this hot springs aparthotel include 11 meeting rooms, conference space, and a library.

Room options

Twin Room, Garden View

Full 2 | Sleeps 2

Fuji View Twin Room

Full 2 | Sleeps 2

Superior Twin Room

Full 2 | Sleeps 4

Lake View Twin Room

Full 2 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

77% of guests recommend this hotel

Total of 456 reviews