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Hakone Airu

4.0 star property
Mountain ryokan with free valet parking, steps from Hakone Hot Springs
VIP Access

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Photo gallery for Hakone Airu

Separate tub and shower, spring water tub, free toiletries, hair dryer
Property video
Standard Room, Non Smoking, Mountain View 2F open-air bath+Private Room Meal+Rental Kimono | Balcony view
Public bath
Cleanliness standards

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Parking included
  • Free WiFi
  • Air conditioning

Explore the area

View in a map
499-1 Yumoto, Hakone, Kanagawa, 250-0311
  • Place, Hakone Hot Springs
    ‪1 min walk‬
  • Place, Fuji-Hakone-Izu National Park
    ‪1 min walk‬
  • Place, Gyokuren Shrine
    ‪7 min walk‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members
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Room options

View all photos for Deluxe Room, Non Smoking, Mountain View 4F with open-air bath + Private Room Meal

Separate tub and shower, spring water tub, free toiletries, hair dryer

Deluxe Room, Non Smoking, Mountain View 4F with open-air bath + Private Room Meal

9.6 out of 10
Exceptional
(12 reviews)
  • Mountain view
  • 215 sq ft
  • Sleeps 4
  • 4 Twin Futons

View all photos for Standard Room, Non Smoking, Mountain View 2F with open-air bath + Private Room Meal

Down comforters, minibar, in-room safe, desk

Standard Room, Non Smoking, Mountain View 2F with open-air bath + Private Room Meal

10.0 out of 10
Exceptional
(7 reviews)
  • Mountain view
  • 215 sq ft
  • Sleeps 4
  • 4 Twin Futons

View all photos for Superior Room, Non Smoking, Mountain View 3F with open-air bath + Private Room Meal

Down comforters, minibar, in-room safe, desk

Superior Room, Non Smoking, Mountain View 3F with open-air bath + Private Room Meal

10.0 out of 10
Exceptional
(5 reviews)
  • Mountain view
  • 215 sq ft
  • Sleeps 4
  • 4 Twin Futons

View all photos for Standard Room, Non Smoking, Mountain View 2F (Steak Dinner) with open-air bath + Private Room Meal

Down comforters, minibar, in-room safe, desk

Standard Room, Non Smoking, Mountain View 2F (Steak Dinner) with open-air bath + Private Room Meal

9.0 out of 10
Wonderful
(2 reviews)
  • Mountain view
  • 215 sq ft
  • Sleeps 4
  • 4 Twin Futons

View all photos for Superior Room, Non Smoking, Mountain View 3F (Steak Dinner) with open-air bath + Private Room Meal

Down comforters, minibar, in-room safe, desk

Superior Room, Non Smoking, Mountain View 3F (Steak Dinner) with open-air bath + Private Room Meal

  • Mountain view
  • 215 sq ft
  • Sleeps 4
  • 4 Twin Futons

View all photos for Deluxe Room, Non Smoking, Mountain View 4F (Steak Dinner) with open-air bath + Private Room Meal

Down comforters, minibar, in-room safe, desk

Deluxe Room, Non Smoking, Mountain View 4F (Steak Dinner) with open-air bath + Private Room Meal

8.0 out of 10
Very good
(3 reviews)
  • Mountain view
  • 215 sq ft
  • Sleeps 4
  • 4 Twin Futons

View all photos for Standard Room, Non Smoking, Mountain View 2F (Sushi Dinner) with open-air bath + Private Room Meal

Down comforters, minibar, in-room safe, desk

Standard Room, Non Smoking, Mountain View 2F (Sushi Dinner) with open-air bath + Private Room Meal

  • Mountain view
  • 215 sq ft
  • Sleeps 4
  • 4 Twin Futons

View all photos for Superior Room, Non Smoking, Mountain View 3F (Sushi Dinner) with open-air bath + Private Room Meal

Down comforters, minibar, in-room safe, desk

Superior Room, Non Smoking, Mountain View 3F (Sushi Dinner) with open-air bath + Private Room Meal

  • Mountain view
  • 215 sq ft
  • Sleeps 4
  • 4 Twin Futons

View all photos for Deluxe Room, Non Smoking, Mountain View 4F (Sushi Dinner) with open-air bath + Private Room Meal

Down comforters, minibar, in-room safe, desk

Deluxe Room, Non Smoking, Mountain View 4F (Sushi Dinner) with open-air bath + Private Room Meal

10.0 out of 10
Exceptional
(1 review)
  • Mountain view
  • 215 sq ft
  • Sleeps 4
  • 4 Twin Futons

View all photos for Deluxe Room, Non Smoking, Mountain View 4F (Shabu-shabu Dinner) with open-air bath + Private Meal

Down comforters, minibar, in-room safe, desk

Deluxe Room, Non Smoking, Mountain View 4F (Shabu-shabu Dinner) with open-air bath + Private Meal

  • Mountain view
  • 215 sq ft
  • Sleeps 4
  • 4 Twin Futons

View all photos for Standard Room, Non Smoking, Mountain View 2F (Shabu-shabu Dinner) with open-air bath + Private Meal

Down comforters, minibar, in-room safe, desk

Standard Room, Non Smoking, Mountain View 2F (Shabu-shabu Dinner) with open-air bath + Private Meal

  • Mountain view
  • 215 sq ft
  • Sleeps 4
  • 4 Twin Futons

View all photos for Superior Room, Non Smoking, Mountain View 3F (Shabu-shabu Dinner) with open-air bath + Private Meal

Down comforters, minibar, in-room safe, desk

Superior Room, Non Smoking, Mountain View 3F (Shabu-shabu Dinner) with open-air bath + Private Meal

9.0 out of 10
Wonderful
(2 reviews)
  • Mountain view
  • 215 sq ft
  • Sleeps 4
  • 4 Twin Futons

View all photos for Standard Room_Dinner Included _, Non Smoking, Mountain View 2F,Check out 9am, Open-air bath

Ryokan dining

Standard Room_Dinner Included _, Non Smoking, Mountain View 2F,Check out 9am, Open-air bath

10.0 out of 10
Exceptional
(3 reviews)
  • Mountain view
  • 215 sq ft
  • Sleeps 4
  • 4 Twin Futons

View all photos for Superior Room, Non Smoking, Mountain View 3F - Dinner Included, Check out 9am, Open-air bath

Ryokan dining

Superior Room, Non Smoking, Mountain View 3F - Dinner Included, Check out 9am, Open-air bath

  • Mountain view
  • 215 sq ft
  • Sleeps 4
  • 4 Twin Futons

View all photos for Deluxe Room, Non Smoking, Mountain View 4F - Dinner Included, Check out 9am, Open-air bath

Ryokan dining

Deluxe Room, Non Smoking, Mountain View 4F - Dinner Included, Check out 9am, Open-air bath

10.0 out of 10
Exceptional
(1 review)
  • Mountain view
  • 215 sq ft
  • Sleeps 4
  • 4 Twin Futons

View all photos for Standard Room, Non Smoking, Mountain View 2F with open-air bath, Room Only, Check Out 11am

Down comforters, minibar, in-room safe, desk

Standard Room, Non Smoking, Mountain View 2F with open-air bath, Room Only, Check Out 11am

  • Mountain view
  • 215 sq ft
  • Sleeps 4
  • 4 Twin Futons

View all photos for Superior Room, Non Smoking, Mountain View 3F with open-air bath,Room Only, Check Out 11am

Down comforters, minibar, in-room safe, desk

Superior Room, Non Smoking, Mountain View 3F with open-air bath,Room Only, Check Out 11am

  • Mountain view
  • 215 sq ft
  • Sleeps 4
  • 4 Twin Futons

View all photos for Deluxe Room, Non Smoking, Mountain View 4F with open-air bath, Room Only, Check Out 11am

Down comforters, minibar, in-room safe, desk

Deluxe Room, Non Smoking, Mountain View 4F with open-air bath, Room Only, Check Out 11am

  • Mountain view
  • 215 sq ft
  • Sleeps 4
  • 4 Twin Futons

View all photos for Standard Room, Non Smoking, Mountain View 2F (Sashimi Dinner) with open-air bath + Private Room Meal

Down comforters, minibar, in-room safe, desk

Standard Room, Non Smoking, Mountain View 2F (Sashimi Dinner) with open-air bath + Private Room Meal

  • Mountain view
  • 215 sq ft
  • Sleeps 4
  • 4 Twin Futons

View all photos for Standard Room, Non Smoking, Mountain View 2F (Red king crab Dinner) with open-air bath +Private Meal

Down comforters, minibar, in-room safe, desk

Standard Room, Non Smoking, Mountain View 2F (Red king crab Dinner) with open-air bath +Private Meal

10.0 out of 10
Exceptional
(1 review)
  • Mountain view
  • 215 sq ft
  • Sleeps 4
  • 4 Twin Futons

View all photos for Superior Room, Non Smoking, Mountain View 3F (Sashimi Dinner) with open-air bath + Private Room Meal

Down comforters, minibar, in-room safe, desk

Superior Room, Non Smoking, Mountain View 3F (Sashimi Dinner) with open-air bath + Private Room Meal

  • Mountain view
  • 215 sq ft
  • Sleeps 4
  • 4 Twin Futons

View all photos for Superior Room, Non Smoking, Mountain View 3F (Red King Crab Dinner) with open-air bath +Private Meal

Down comforters, minibar, in-room safe, desk

Superior Room, Non Smoking, Mountain View 3F (Red King Crab Dinner) with open-air bath +Private Meal

  • Mountain view
  • 215 sq ft
  • Sleeps 4
  • 4 Twin Futons

View all photos for Deluxe Room, Non Smoking, Mountain View 4F (Sashimi Dinner) with open-air bath + Private Room Meal

Down comforters, minibar, in-room safe, desk

Deluxe Room, Non Smoking, Mountain View 4F (Sashimi Dinner) with open-air bath + Private Room Meal

  • Mountain view
  • 215 sq ft
  • Sleeps 4
  • 4 Twin Futons

View all photos for Deluxe Room, Non Smoking, Mountain View 4F (Red King Crab Dinner) with open-air bath + Private Room

Down comforters, minibar, in-room safe, desk

Deluxe Room, Non Smoking, Mountain View 4F (Red King Crab Dinner) with open-air bath + Private Room

10.0 out of 10
Exceptional
(1 review)
  • Mountain view
  • 215 sq ft
  • Sleeps 4
  • 4 Twin Futons

View all photos for New Year Limited Deluxe Room, Non Smoking, Mountain View 4F with open-air bath + Private Room Meal

Separate tub and shower, spring water tub, free toiletries, hair dryer

New Year Limited Deluxe Room, Non Smoking, Mountain View 4F with open-air bath + Private Room Meal

  • Mountain view
  • 215 sq ft
  • Sleeps 4
  • 4 Twin Futons

View all photos for New Year Limited Superior Room, Non Smoking, Mountain View 3F with open-air bath + Private Room Meal

Down comforters, minibar, in-room safe, desk

New Year Limited Superior Room, Non Smoking, Mountain View 3F with open-air bath + Private Room Meal

  • Mountain view
  • 215 sq ft
  • Sleeps 4
  • 4 Twin Futons

View all photos for New Year Limited Standard Room, Non Smoking, Mountain View 2F with open-air bath + Private Room Meal

Terrace/patio

New Year Limited Standard Room, Non Smoking, Mountain View 2F with open-air bath + Private Room Meal

  • Mountain view
  • 215 sq ft
  • Sleeps 4
  • 4 Twin Futons

View all photos for Deluxe Room, Non Smoking, Mountain View 4F, open-air bath+Private Room Meal+Aromatic massage 60mins

Room service - dining

Deluxe Room, Non Smoking, Mountain View 4F, open-air bath+Private Room Meal+Aromatic massage 60mins

  • Mountain view
  • 213 sq ft
  • 1 bedroom
  • Sleeps 4
  • 4 Twin Futons

View all photos for Superior Room, Non Smoking, Mountain View 3F open-air bath+Private Room Meal+Aromatic massage 60mins

Room service - dining

Superior Room, Non Smoking, Mountain View 3F open-air bath+Private Room Meal+Aromatic massage 60mins

  • Mountain view
  • 215 sq ft
  • 1 bedroom
  • Sleeps 4
  • 4 Twin Futons

View all photos for Standard Room, Non Smoking, Mountain View 2F open-air bath+Private Room Meal+Aromatic massage 60mins

Room service - dining

Standard Room, Non Smoking, Mountain View 2F open-air bath+Private Room Meal+Aromatic massage 60mins

  • Mountain view
  • 215 sq ft
  • Sleeps 4
  • 4 Twin Futons

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About the neighborhood

Hakone

Located in Yumoto, Hakone Airu is adjacent to Hakone Hot Springs and a short drive from other popular attractions like Odawara Castle. This 15-room, 4-star ryokan welcomes guests with a restaurant, free in-room WiFi, and free valet parking.

What's nearby

  • Hakone Hot Springs - 1 min walk - 0.0 miles
  • Fuji-Hakone-Izu National Park - 1 min walk - 0.0 miles
  • Sounji Temple - 4 min walk - 0.3 miles
  • Tamadare Falls - 6 min walk - 0.3 miles
  • Gyokuren Shrine - 7 min walk - 0.4 miles

Getting around

  • Hakone Yumoto Station - 10 min walk
  • Kowakidani Station - 11 min drive
  • Haneda Airport (HND) - 72 min drive

Restaurants

  • ‪はつ花そば 本店 - ‬6 min walk
  • ‪茶のちもと - ‬6 min walk
  • ‪箱根てゑらみす - ‬9 min walk
  • ‪Timuny. - ‬10 min walk
  • ‪箱根浪漫亭湯本店 - ‬6 min walk

About this property

Hakone Airu

Mountain ryokan with free valet parking, steps from Hakone Hot Springs
Hakone Airu features free WiFi in public areas, spa services, and a terrace. Free valet and self parking are available, and there's also an area shuttle. The front desk has multilingual staff that can help with securing valuables, concierge services, and luggage storage. This hot springs ryokan also has a gift shop.
Guests can expect to find free WiFi and 55-inch LCD TVs with digital channels and DVD players. Beds are dressed in down comforters and bathrooms offer spring water baths, hair dryers, and free toiletries. Furnished balconies, refrigerators, and minibars are also standard.
The recreational activities listed below are available either on site or nearby; fees may apply.
Guests can pamper themselves by indulging in the onsite spa services. Services include massages. A variety of treatment therapies are provided, including aromatherapy.

Public bath/onsen services include an indoor mineral hot springs (Japanese-style onsen) and a yukata (Japanese robe). There are 2 hot springs open between 3:00 PM and 9:00 AM.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Area shuttle (surcharge) up to 1 km
  • Bus station shuttle (surcharge)
  • Onsite parking available only on request
  • Free uncovered self parking on site
  • Free uncovered valet parking on site
  • Free uncovered extended parking on site

Food and drink

  • Daily cooked-to-order breakfast available 7:30 AM to 8:30 AM for a fee
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Couples/private dining
  • Kaiseki meal
  • Tea service

Things to do

  • 2 hot springs
  • Designer stores
  • Shopping

Family friendly

  • Baby bath
  • Children's dinnerware
  • DVD player
  • High chair
  • In-room refrigerator
  • Soundproofed rooms

Conveniences

  • Gift shop/newsstand
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Turndown service

Outdoors

  • In the mountains
  • Terrace

Spa

  • 2 hot springs
  • Aromatherapy
  • Hot springs open from 3:00 PM - 9:00 AM
  • Hot springs water temperature - 104 ºF
  • In-room massages
  • Public indoor mineral hot springs (onsen)
  • Public outdoor mineral hot springs (onsen)
  • Yukata (Japanese robes)

Accessibility

  • Elevator

More

  • 4 floors
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter
  • Free extra futon

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Spring water bathtub
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 55-inch LCD TV with digital channels
  • DVD player

Food and drink

  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Geta (wooden sandals)
  • Heating (climate-controlled)
  • Iron/ironing board on request
  • Safe
  • Soundproofed rooms
  • Tatami (woven mat) flooring
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 6:30 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Late check-out subject to availability
Late check-out fee: JPY 3300

Special check-in instructions

The front desk is open daily from 7:00 AM - 9:00 PM
Front desk staffed during limited hours
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Guests with dietary restrictions or food allergies should contact this property at least 3 days in advance.
Meals are not included for children ages 2 and younger booked in breakfast, dinner, and half board rates.

Access methods

Front desk (limited hours)

Pets

  • This property doesn't allow pets

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 12 years of age.

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Late check-out fee: JPY 3300 (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking, access to the public bathing facility, and high chair
This property accepts credit cards and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM—-6:30 PM
  • Check-out: 10 AM
  • Minimum check-in age: 18
The front desk is available during limited hours. Driving? This property offers free self parking, along with free extended parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a private host, not a professional engaged in trade or business.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • Guests must contact this property in advance to reserve onsite parking, access to the public bathing facility, and high chair.
  • This property accepts credit cards and cash.
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit.

Additional information about polices, regulations, and more:

  • Hot springs access available from 3:00 PM to 9:00 AM.
  • Reservations need to be made in advance for massage services and spa treatments. Contact the ryokan at the phone number listed on your booking confirmation.
  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.
  • Guests with tattoos will be required to follow specific instructions when using the onsite public bathing facilities; more details are available at check-in.

Property is also known as

Hakone Airu Inn
Hakone Airu Ryokan
Hakone Airu Hakone
Hakone Airu Ryokan Hakone

Frequently asked questions

What's there to see near Hakone Airu?

This ryokan is situated in Yumoto, just steps from Hakone Hot Springs and Sounji Temple, and within a short walk of Tamadare Falls. You'll also find Tenzan Onsen and Key Hiraga Museum less than a mile away.

How much does it cost to stay at Hakone Airu?

As of Feb 15, 2026, prices found for a 1-night stay for 2 adults at Hakone Airu on Feb 19, 2026 start from $374.02, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available on site at Hakone Airu?

Yes, valet parking, self parking and long-term parking are free at the ryokan.

Is a spa located at Hakone Airu?

Spa services at the ryokan include aromatherapy and massages.

Does Hakone Airu have a casino at the property?

No, Hakone Airu doesn't have a casino.

Will I find an indoor pool at Hakone Airu?

No, there is no indoor pool at this ryokan.

What will couples enjoy most about a stay at Hakone Airu?

There are many amenities for couples at this ryokan, including in-room massages as well as a bar and a restaurant.

Are there hot tubs at Hakone Airu?

No, but this ryokan does have 2 hot springs.

Does Hakone Airu have a restaurant with a breakfast menu?

Yes, Hakone Airu serves a cooked-to-order breakfast each morning for a surcharge from its restaurant.

Will Hakone Airu allow pets to stay for free?

No, pets aren't allowed at Hakone Airu.

Are there connecting rooms at Hakone Airu?

No, there aren't connecting guestrooms at this ryokan.

Can I book a room with a balcony at Hakone Airu?

Yes, every accommodation at Hakone Airu comes with a furnished balcony with some featuring mountain views.

Hakone Airu Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 510 out of 724 reviews
Rating 8 - Good. 134 out of 724 reviews
Rating 6 - Okay. 52 out of 724 reviews
Rating 4 - Poor. 18 out of 724 reviews
Rating 2 - Terrible. 10 out of 724 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Alan

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Overall just an extraordinary experience and a great break from the hustle and bustle of the city prefectures.
Stayed 1 night in Sep 2025

10/10 Excellent

Juliana

Stayed 2 nights in Nov 2025

10/10 Excellent

Daniel

Stayed 1 night in Nov 2025

10/10 Excellent

Ioana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a great stay at Hakone Airu, but I want to highlight that the staff is incredible and they do anything in their power for people to feel welcome. I had forgotten something at the hotel and they shipped it to my next location in Tokyo immediately - really appreciate their promptitudine!
Stayed 1 night in Oct 2025

10/10 Excellent

Rodney, Alhambra

Staff service and accomodations were excellent.
Stayed 1 night in Nov 2025

10/10 Excellent

Raul

Traveled with partner
Everyone is so nice here. The place is beautiful and I highly recommend. Very clean and comfortable. The dinner was AMAZING! Also, one thing I really love is the private onsen is a good size in your room. It allows for you and your significant other to relax together. If I were to go to Hakone again, I’d for sure consider staying here again! Thank you everyone!
Stayed 2 nights in Nov 2025

10/10 Excellent

Yoo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The breakfast was perfect and I felt Iike in heaven in my room with Private onsen.
Stayed 1 night in Nov 2025

10/10 Excellent

Hongyu

Traveled with family
Liked: Cleanliness, property conditions & facilities
The room was spotless, the linen was comfy and smelled fresh. The stuff was super polite. We enjoyed the in-suite onsen very much, also impressed by the artistically presented delicious half board meal and the breakfast.
Stayed 1 night in Nov 2025

10/10 Excellent

Amy

Stayed 2 nights in Oct 2025

10/10 Excellent

Patryk

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was an amazing stay and if you're planning on getting the ryokan experience with a little luxury I highly recommend
Stayed 1 night in Oct 2025

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2025

10/10 Excellent

Jose

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a wonderful experience.
Stayed 2 nights in Oct 2025

10/10 Excellent

Hongyu

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is perfect!
Stayed 1 night in Oct 2025

10/10 Excellent

Derrick, Victoria

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing from the moment you check in to when you check-out. Room with onsen was spectacular. We selected the Japanese dinner and breakfast options which were different foods we were use to but so delicious. The facility is beautiful and so clean. Staff is the best we experienced in our visit in Japan. Staff even walked us to the bus stop.Highly recommend.
Stayed 1 night in Oct 2025

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The breakfast was fresh, tasty and
Stayed 1 night in Oct 2025

10/10 Excellent

Nathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was amazing. Only downsize is that there was no non-seafood japanese breakfast.
Stayed 1 night in Oct 2025

10/10 Excellent

Christopher

Stayed 1 night in Oct 2025

10/10 Excellent

joyce

Liked: Staff & service, property conditions & facilities
Respectful and attentive staff. Room is clean.
Stayed 2 nights in Oct 2025

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing

This hotel is amazing! Top notch food service and amenities. The onsen in your room is so nice. The included private dinner experience was top quality!
Stayed 1 night in Oct 2025

10/10 Excellent

Juliana

Stayed 1 night in Oct 2025

10/10 Excellent

Kaylin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stayed at Hakone Airu on our honeymoon and our experience was nothing short from amazing! Staff was so friendly and accommodating and the food was delicious. 10/10 recommend!
Stayed 1 night in Oct 2025

10/10 Excellent

Alyssa

Stayed 1 night in Oct 2025

10/10 Excellent

Dyann A

Stayed 1 night in Oct 2025

10/10 Excellent

Mathias Rosener

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
.
Stayed 2 nights in Sep 2025

8/10 Good

Keny

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall great experience. Would have given them a 5/5 stars, but unfortunately had an unpleasant encounter with checkout. Upon checking in, we were told that our checkout is 11 AM. Our booking information also said checkout is 11AM. At 10:10 AM, we received a phone call that we were late for checkout. Tried to reconfirm with staff that our checkout time was 11 AM, but we were told no and that we must check out immediately. We were just about to use our private onsen one last time, but unfortunately were not able to as we rushed out of the hotel room.
Stayed 1 night in Sep 2025

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