Suiun

4.0 star property
Ryokan with a full-service spa, steps from Hakone Gora Park

Choose dates to view prices

Photo gallery for Suiun

Lobby
Premium bedding, in-room safe, desk, free WiFi
Public bath
Front of property
Premium bedding, in-room safe, desk, free WiFi

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • 24/7 front desk
  • Spa
  • Housekeeping
  • Parking included
  • Air conditioning
  • Free WiFi

Explore the area

Map
1300-61 Gora, Hakone, Kanagawa, 250-0408
  • Hakone Gora Park
    ‪1 min walk‬
  • Hakone Open Air Museum
    ‪10 min walk‬
  • Hakone Kowakien Yunessun
    ‪18 min walk‬

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Room options

Japanese Western Style Twin Room, Garden View, Private Open-Air Bath

10.0 out of 10
Exceptional
(6 reviews)
  • 409 sq ft
  • Sleeps 2
  • 2 Twin Beds

Japanese Western Style Quadruple Room, Garden View, Private Open-Air Bath

9.6 out of 10
Exceptional
(4 reviews)
  • 538 sq ft
  • Sleeps 4
  • 4 Twin Beds

Japanese Western Style Twin Room, Private Open-Air Bath

10.0 out of 10
Exceptional
(5 reviews)
  • 409 sq ft
  • Sleeps 2
  • 2 Twin Beds

Japanese Western Style Quadruple Room, Private Open-Air Bath

10.0 out of 10
Exceptional
(2 reviews)
  • 538 sq ft
  • Sleeps 4
  • 4 Twin Beds

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About the neighborhood

Hakone

Located in Gora, Suiun is adjacent to Hakone Gora Park and within a 15-minute walk of popular sights like Hakone Open Air Museum. This 4-room, 4-star ryokan has conveniences like a full-service spa, free in-room WiFi, and free self parking.

What's nearby

  • Hakone Gora Park - 1 min walk - 0.0 miles
  • Hakone Open Air Museum - 10 min walk - 0.6 miles
  • Hakone Kowakien Yunessun - 18 min walk - 1.0 mile
  • Ōwakudani - 3 min drive - 1.0 mile
  • Hakone Ropeway - 6 min drive - 2.9 miles

Getting around

  • Kowakidani Station - 3 min drive
  • Hakone Gora Station - 7 min walk
  • Haneda Airport (HND) - 103 min drive

Restaurants

  • ‪COFFEE CAMP - ‬8 min walk
  • ‪GORA BREWERY & GRILL - ‬3 min walk
  • ‪ラウンジ花影 - ‬15 min walk
  • ‪箱根銀豆腐 - ‬7 min walk
  • ‪NINJA CAFE FUMA - ‬6 min walk

About this property

Suiun

Ryokan with a full-service spa, steps from Hakone Gora Park
A full-service spa, a sauna, and free WiFi in public areas are featured at Suiun. If you decide to drive, there's free parking. The front desk is staffed 24 hours a day to help with luggage storage and securing valuables. This hot springs ryokan also has a garden.
Guests can expect free WiFi and flat-screen TVs. Beds are dressed in premium bedding and bathrooms offer deep soaking tubs, hair dryers, and free toiletries. Other amenities include refrigerators, electric kettles, and free local calls.
Recreational amenities at the ryokan include a sauna.
Guests can indulge in a pampering treatment at the ryokan's full-service spa. Services include facials, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy. Public bath/onsen services include an indoor mineral hot springs (Japanese-style onsen) and a yukata (Japanese robe).

Languages

English, Japanese

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site

Food and drink

  • Kaiseki meal

Things to do

  • Full-service spa
  • Sauna

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)

Outdoors

  • Garden

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Facials
  • Public indoor mineral hot springs (onsen)
  • Public outdoor mineral hot springs (onsen)
  • Yukata (Japanese robes)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (31 inch wide door)
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • Designated smoking areas

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Bidet
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Electric kettle
  • Free bottled water
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Heating (climate-controlled)
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 6:00 PM
Minimum check-in age: 15

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Disposable personal items are available in the lobby.

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • This property doesn't allow children 18 and younger (only guests older than 18 are allowed)

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 13 years of age.

These are all of the charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve access to the hot springs and access to the public bathing facility
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 2:00 PM—-6:00 PM
  • Check-out: 11:00 AM
  • Minimum check-in age: 15
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • Guests must contact this property in advance to reserve access to the hot springs and access to the public bathing facility.
  • This property accepts credit cards and cash.
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for spa treatments. Contact the ryokan at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities.

Property is also known as

Suiun Inn Hakone
Suiun Hakone
Ryokan Suiun Hakone
Hakone Suiun Ryokan
Ryokan Suiun
Suiun Inn
Suiun Ryokan
Suiun Hakone
Suiun Ryokan Hakone

Frequently asked questions

What's there to see near Suiun?

This ryokan is situated in Gora within a short 1-minute walk of Hakone Gora Park and also 14 minutes on foot from Hakone Open Air Museum. You'll also find Hakone Kowakien Yunessun and Ōwakudani within a short drive.

Is parking available on site at Suiun?

Yes, uncovered self parking is offered for free at the ryokan.

Is there a spa at Suiun?

There is a full-service spa available for guests to enjoy and services include aromatherapy and body treatments.

Does Suiun have a casino at the property?

No, Suiun doesn't have a casino.

Will I find an indoor pool at Suiun?

No, there is no indoor pool at this ryokan.

Is Suiun good for couples?

Amenities that appeal to couples at this ryokan include a soaking tub, premium bedding, and slippers.

Does Suiun have a hot tub?

No, but this ryokan does have a sauna.

Does Suiun have a restaurant with a breakfast menu?

No, Suiun doesn't have a restaurant that serves breakfast.

Will Suiun allow pets to stay for free?

No, pets aren't allowed at Suiun.

Are there connecting rooms at Suiun?

No, there aren't connecting guestrooms at this ryokan.

Are there rooms with balconies at Suiun?

No, there aren't any accommodations with balconies at Suiun.

Suiun Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 108 out of 127 reviews
Rating 8 - Good. 13 out of 127 reviews
Rating 6 - Okay. 1 out of 127 reviews
Rating 4 - Poor. 1 out of 127 reviews
Rating 2 - Terrible. 4 out of 127 reviews

9.8/10

Cleanliness

9.8/10

Staff & service

9.8/10

Amenities

9.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Mutsa

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay! Helpful and friendly staff. The property also has amazing amenities
Stayed 1 night in Mar 2025

4/10 Poor

Lakshmi

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Staff from Manager to all levels were a bit clueless to take care of customers with different needs such as vegetarian food. We went without dinner. Staff couldn’t arrange a taxi for us. We paid 4* price but the experience we got felt like a youth hostel. Morning coffee was from a vending machine, no unman being any where to service. All in all will not recommend this place.
Stayed 1 night in Mar 2025

2/10 Terrible

Akkamapet

Traveled with family
Liked: Cleanliness
Disliked: Staff & service
If you are vegetarian and don’t speak the language don’t even bother with this facility, we paid $400/night - staff was super unhelpful in finding a place to eat and arrange for taxi ride to the train station, unusual for a country who is so customer focused.
Stayed 1 night in Mar 2025

10/10 Excellent

Stacey

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel Suiun Hakone in March 25

The staff was superb, detail oriented and acommodating, the hotel was beautiful, peaceful, and super clean. We would stay here over and over again if we could !!
Stayed 1 night in Mar 2025

10/10 Excellent

Rachel

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Nice and good service and good food
Stayed 1 night in Mar 2025

8/10 Good

ziheng

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2025

10/10 Excellent

Xiaowei

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would love to stay more than one night but without breakfast and dinner
Stayed 1 night in Feb 2025

8/10 Good

Esther

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean. Quiet.
Stayed 2 nights in Feb 2025

10/10 Excellent

Corinne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff facilities and dinner and breakfast
Stayed 1 night in Feb 2025

10/10 Excellent

Balqis

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was spacious, clean and as shown in the images. It had everything we needed and was very comfortable. The service at Suiun was exceptional with friendly staff. It was a pleasure staying at Suiun and we would recommend this hotel to anyone visiting Hakone.
Stayed 1 night in Feb 2025

10/10 Excellent

Ronak

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

10/10 Excellent

Jin U

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and very clean property
Stayed 2 nights in Dec 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very Nice!!

The staff were very friendly and the accommodation was nice. The free ramen was also delicious.
Stayed 1 night in Jan 2025

10/10 Excellent

Edward

Stayed 1 night in Dec 2024

8/10 Good

Donna

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff and very clean!
Stayed 1 night in Dec 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

10/10 Excellent

Jakob

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible stay! Never been to a ryokan before, but for the service, amenities, and room we got it feels like it should have been much more expensive.
Stayed 1 night in Dec 2024

10/10 Excellent

Shova

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Ruolan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We are really grateful the staff helped us get a dinner and breakfast plan in the last minute, it turned out to be the best meal we had in Japan during our 1-week trip.
Stayed 1 night in Nov 2024

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing!

One of the most beautiful places I have ever stayed in as part of a longer trip in Japan. Traditional, peaceful and in an excellent location. Wonderful staff and delicious food.
Stayed 2 nights in Nov 2024

10/10 Excellent

Stefan, Greensboro

Stayed 1 night in Oct 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely hotel in a great location

Friendly, helpful staff and a lovely suite - wish we could have stayed longer!
Stayed 1 night in Nov 2024

10/10 Excellent

leo

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We thoroughly enjoyed our 3 nights at this quiet, relaxing, traditional hotel. The staff were helpful and keen to answer all our questions. The highlight was the private Onsen on our balcony. The one thing we weren’t so happy with was the ‘western style breakfast’. It wasn’t particularly appetising but definitely didn’t distract from an enjoyable stay. Thank you.
Stayed 3 nights in Nov 2024

10/10 Excellent

Ken

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10 stars

Amazing hotel. Probably one of the best we’ve stayed in. The dinner and breakfast was 10/10 and the Onsen in the room was great.
Stayed 1 night in Oct 2024

10/10 Excellent

Michael

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
The staff were friendly and easy to communicate, food was delicious and so generous that we could barely finish everything. Overall a very positive experience!
Stayed 2 nights in Oct 2024