Skip to main content
Beginning of main content

Hyatt Regency Hakone Resort and Spa

4.5 out of 5.0

Recent guest reviews

Our family of 4 had a lovely time exploring Hakone and enjoying the amenities at the hotel. The resort was welcoming to our young children (aged 10 and 7), the drawing room had a tv that they could watch, toys and board games and books to entertain them. The log fire in the living room was a lovely touch, we spend our evenings sitting near the fire relaxing and enjoying the complimentary wine. The spa was nice but not particularly distinctive, but being able to wander around the resort in our yukatas made it feel very home-like and added to the relaxation. A good base from which to explore the Hakone region.

All members of hotel staff were very kind and friendly. I could fully enjoy a very comfortable stay at the hotel. Especially ONSEN(Japanese style spa) is so relaxing and free driink service at "living room" promise you a very pleasant evening.

Great hotel, amazing staff!! I was there for two nights and everyone went above and beyond to make my stay a perfect one. J at the Dining Room made an entire menu for our second night after knowing all our food restrictions just so we wouldn’t eat the same thing twice! The entire staff far succeeded my expectations! I will definitely go back and recommend this hotel without hesitation!!!

1. hotel is great~~ location very quite, so not that convenient 2. has free Onsen, but no private. 3. has shuttle bus to pick up at Odawara station, book earlier, a very small shuttle to pick up, very convenient if take the shuttle 4. great happy hour time~~has a big fire in the lobby, really cozzy 5. lots of people at breakfast time, need to go early 6. do not book hotel dinner, too expensive 7.not very convenient to travel, so better just book several night and stay 8. can't see Mt. Fuji from hotel, view just soso 9. Dog friendly hotel, 10. breakfast just soso

Enjoyed our stay at the Hyatt Hakone. Though it holds the Regency brand, would def day it’s more of an Andaz. Didn’t get upgraded as a globalist, but all the rooms are fairly nice and sizey. The on-site onsen is nice, though it is gender separated. Transit isn’t easy if you can’t utilize the shuttle. There is a cable car stop about 10min walk from the hotel, which is a part of the Free pass if you choose to buy one (highly recommend). Taxis are also a little pricier with 1-2 mile rides costing $10 or more. Would def consider staying again if we come through Hakone again.

Stayed at the property for a short period at the end of November. Loved the tastefully designed rooms - minimalistic yet chic, very much in line with Park Hyatt style. Didn't love the fact that onsens were public (unfortunately didn't use them for that reason), but loved the lobby area afternoon/pre-dinner drinks which very much conveyed an après-ski ambience with the fireplace and everyone dressed up in their yukatas (provided by the hotel to all guests). The property is in amazing setting - Hakone is gorgeous especially during the fall foliage season and views on surrounding mountains are fantastic. Recommend it, though found it a bit too pricy. As much as I love PH properties, will look for better value deals next time.

This is the 3rd year in a row that me and my family spend Christmas here. It's 70 min train from Shinjuku and then 30 minutes of a complimentary Hyatt shuttle. It's a small hotel with a tranquil feel to it. Very calm pace, exceptional service, great food, huge nice rooms, great view, nice onsen, etc. etc.. A lot of museums, parks, amazing views of Mt. Fuji within 30 minutes. There are buses and trains but you usually end up walking a fair amount and it's very hilly, we actually like this. Already booked for next Christmas! Highly recommended!!!

Booked 2 rooms thru the Hyatt website and stayed in 338, executive with living room and sun room as well as deluxe room, 443. Both had beautiful mountain views across the valley. Stayed a few days before Xmas and while the hotel was busy, it was operated flawlessly by the team! Very unique property among the hyatt hotels and almost feels like an alpine lodge in some ways (see the open fire pit common room pics). Hot springs on site also very nice too! Set a bit up on the hills over looking agora, convenient Shuttle service to the Gora train station or Hakone express tram to Lake Ashi.

This is a no fuss kind of luxury resort . It’s perched on a steep hill with views of the amazing foliage and mountains in the area . The service is top notch and matter of fact-ly. The rooms are very spacious with a walk in closet and a great size bathroom with both bath and shower . The only down side I would say compared to other luxury resorts is that it does not offer in-room onsen. Instead lovely public onsen is on offered as well as a spa . The breakfast is stunning although I wished they would have a better fruits selection . Egg white omelet was delicious. I also had a set lunch at the restaurant which was lovely . All in all it’s a great luxury resort for those who seek some peace of mind and a quiet down time .

The Hyatt Regency Hakone is an outstanding destination for a couple of days of relaxation if you enjoy Japanese hot springs in a mountain resort area. One of the best washoku (Japanese food) dinners I've had.

1320 Gora Hakone-machi Hakone Kanagawa-ken

Hotel highlights

  • Free WiFi and wired Internet in rooms and public areas
  • Free parking
  • Onsite dining
  • Spa

Located in Gora, Hyatt Regency Hakone Resort and Spa is within a 10-minute stroll of sights such as Hakone Meissen Antique Museum and Hakone Museum of Art. This 4.5-star resort has 80 guestrooms and offers conveniences like 3 restaurants, a full-service spa, and free in-room WiFi. Hakuundo Chaen and Hakone Gora Park are a short walk away.


Enjoy a drink at the lobby lounge or relish the French cuisine at Dining Room Western, one of 3 onsite restaurants, which serves breakfast, lunch, and dinner. Order from room service to satisfy your hunger without leaving your room. Start each morning with buffet breakfast, available for a fee from 7:30 AM to 10:30 AM.


All 80 air-conditioned rooms feature refrigerators, minibars, and free newspapers. Guests can expect to find free WiFi and wired Internet, plus LCD TVs with satellite channels and DVD players. Bathrooms have hair dryers and slippers. Safes and desks are other standard amenities.

Property features

A full-service spa, a spa tub, and free WiFi in public areas are featured at Hyatt Regency Hakone Resort and Spa. There's free parking and a free train station shuttle. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury resort include 2 meeting rooms, conference space, and express check-in.

Room options

Deluxe Room, 2 Twin Beds

Twin 2 | Sleeps 5

Regency, Executive Suite

Twin 2 | Sleeps 5

Room, 2 Twin Beds (Tatami)

Twin 2 | Sleeps 6

Room, 2 Twin Beds, Mountain View

Twin 2 | Sleeps 4

Reviews from Trip Advisor

Trip Advisor aggregated rating

89% of guests recommend this hotel

Total of 1077 reviews