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Hyatt Regency Hakone Resort and Spa

4.5 out of 5.0

Recent guest reviews

We are staying at a deluxe twin and Tatami room, which we were lucky to have reserved a couple of days ago. We even did not know that tonight was a Diamonji yaki festival. The room was renewed a month ago, which made us feel so great. The living room offers complimentary drinks including sparkling wine and snacks. It is a wonderful hotel as a one night get away in Hakone!

Hyatt Regency is a perfect hotel if you want to discover the neighborhood of Hakone: Mt. Fuji, Owakudani with its black eggs and Lake Ashi. The hotel is, on the one hand, just off the road in Hakone so it is easy to find and, on the other, it is surrounded by natural beauty. Impressive architecture combining traditional Japanese style with a modern hotel. For instance, you can enjoy the view of the green plants from behind the huge glass walls of the main lobby (called the Living Room) where you can have a free champagne in the afternoon happy hours :). This was the first time during our trip in Japan when we were staying in a traditional Japanese style room which we were very exited about. The rooms are provided with yukata (robe) and tanzen (jacket) which many people (locals and tourist) wore in the Living Room. Upon our arrival, we wanted to have dinner in the Japanese restaurant of the hotel, but it was fully booked (so make a reservation before you arrive). We then went to the French one which was outstanding both in terms of service and food quality. The breakfast is also great with both European and Japanese options. For the following evening the receptionist kindly booked a table for us at Nobu in Hakone which again was a very pleasant dinner. We also tried the spa with the traditional onsen hot spring, where men and women have separate (really) hot bath. We managed to stay in the pool for about 10 minutes… Upon departure, we could leave our luggage at the hotel and they arranged the delivery to our hotel in Kyoto (for a small fee) so we could travel light to Hiroshima and Miyajima before arriving to the ancient capital.

Hillside location gives a good outlook - adds to the restful vibe. Feels rather similar to the Sydney version - Hotel centres on the Living Room - which whilst it doesn't have an outlook does offer a good place to hang - esp with the happy hour. Rooms are large and western modern with a Japanese feel - experience likely varied - our higher rooms in the east wing had a good tree top outlook - west wing rooms seem to simply look at the east wing, which may not be pleasing?

Can't rave enough about this hotel. The rooms and bathrooms are huge! They provide you with Yukatas in your room. The free drinks in the evening were the selling point. The bath was great! The Italian restaurant was good and the breakfast is just exemplary!

We stayed at Hakone with 3 kids. The staff is gorgeous, the free pr-dinner drinks (including French Champagne) were a nice touch. Food is of high quality (albeit at steep price). The onsen is nice as well.

Fantastic mountain views. Lovely large room. Comfortable bar with generous happy hour where we could relax, drink, chat and play cards. We enjoyed a couple's reflexology session. The hotel had a shuttle bus we had pre-booked to collect us from Odawara station to the hotel and they also sent it to collect us from the local ropeway station on our return from an amazing day out closeby via the ropeway and pirate ships on Lake Ashi. The location is brilliant for taking a tour of Hakone. It was double the cost of our stay at the Hyatt Regency in Osaka but the location, ambiance and opportunity to really relax made it worthwhile. Hotel staff very pleasant and helpful. Would recommend.

The hotel is located high on the hill surrounded by a lush green forest. In this secluded, quiet location, one won't feel like going out. There is a free shuttle bus service taking you to nearby train station and tourist spots. Check in was smooth and efficient. When we unload our luggage, we were greeted by the hotel staff. Ample parking spaces are available, even designated place for Tesla. The room is newly renovated but the rocket utensils betrayed its age. Breakfast buffet is excellent. Although there is much to choose from, the quality is superb. There is free flow cocktail, champagne, wine and drinks I. The Living Room from 4pm to 7pm. The Dining Room is fine. There are 2 sections, one serving sushi and the other "French"' but all I can say is that is western with veggies and steak. The Berce features a Michelin star chef, but it need booking 4 days in advance. I missed that. So if you want to eat there, make sure you book well ahead!

Our room 205 was unsatisfactory and dilapidated. The furnishings were soiled, the carpet bubbling off the floor causing a trip hazard, wall paper peeling off, mould in the bathroom, all furnishings were beyond their used by date, hardly any choice in TV and unacceptable. The Onsen amenities were old and broken, we couldn't feel like using it.

Ok, this is one hotel that definitely bends over backwards to make their guests feel welcome. Granted we came in on the shuttle bus from the train station, (highly recommended, book both ways early, we missed out on the return and it cost us $65 dollars in a taxi fare.), but found they actually greet everyone outside the door when you come in. Check in was a breeze. Our wing and rooms had just been freshly renovated and they were very nice. (If you are lucky, the hallway will provide an amazing view of Mt Fuji on a good day.) We choose to have a Deluxe Twin Room with Tatami Floor. (Family of 4) The kids loved having a table on the floor in the room on a mat and sleeping on futon style mattresses at nite. They did ask for a pillow replacement though, as the pillows they had were a bit different then they were used to. The Hyatt quickly provided replacements. The hotel was really great in providing yakatas (somewhat like kimonos, robe like, but much easier to wear) for my husband who is much larger than the average male and for my children. My family thought it was great that you could go to dinner (seriously, half the restaurant was wearing them) and the onsen (communal hot baths) in them. The yakatas were really comfortable and I think they would of worn them all day. People wore their yakatas to happy hour, which is really good by the way and kid friendly, dinner and breakfast. Strange, but honestly you get very used to it and appreciate it. The happy hour in the big open air room is lovely. It is a nice treat after being a tourist all day. Certain things are free and others half price. Arrive early though, it does tend to fill up quickly. They even have a kid friendly room with games which was another big hit with our kids. We had to wait for a table to open up at breakfast having arrived around 9am. It was only about 15 minutes though. Good Asian European fair though. The smoothies are freshly made and very delicious. We had the sushi dinner our fist nite. Pricey at about $125/person, but it was really fresh and well done. The hotel is also within walking distance to the cable car and rope car. And you are extremely close to the Geopark. We took the cable car one stop up to the rope car. The lines look long at the rope car but they actually go extremely fast. It is worth going down to the lake and taking the boat and walking around the lake. Be wary though, with the increased activity at the Geopark, the rope car can close down at anytime due to increased gases that may enter the rope cars. If this does happen, we found for a family of four that taking a taxi back to hotel was just as much as taking a bus back to the rope car starting point. Have the tourist office book you one.

A beautiful property with full amenities to make your visit to Hakone memorable. The room was large anf airy-- with a view of Fuji if you looked hard enough. The bar and dining room are lovely-- modern but serene.

1320 Gora Hakone-machi Hakone Kanagawa-ken

Hotel highlights

  • Free WiFi and wired Internet in rooms and public areas
  • Free parking
  • Onsite dining
  • Spa

Located in Gora, Hyatt Regency Hakone Resort and Spa is within a 10-minute stroll of sights such as Hakone Meissen Antique Museum and Hakone Museum of Art. This 4.5-star resort has 80 guestrooms and offers conveniences like 3 restaurants, a full-service spa, and free in-room WiFi. Hakuundo Chaen and Hakone Gora Park are a short walk away.


Enjoy a drink at the lobby lounge or relish the French cuisine at Dining Room French, one of 3 onsite restaurants, which serves breakfast, lunch, and dinner. Order from room service to satisfy your hunger without leaving your room. Buffet breakfast is offered for a fee each morning from 7:30 AM to 10:30 AM.


All 80 air-conditioned rooms feature refrigerators, minibars, and free newspapers. Guests can expect to find free WiFi and wired Internet, plus LCD TVs with satellite channels and DVD players. Bathrooms have hair dryers and slippers. Safes and desks are other standard amenities.

Property features

A full-service spa, a spa tub, and free WiFi in public areas are featured at Hyatt Regency Hakone Resort and Spa. There's free parking and a free train station shuttle. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury resort include 2 meeting rooms, conference space, and express check-in.

Room options

Deluxe Twin Room

Twin 2 | Sleeps 5

Regency, Executive Suite

Twin 2 | Sleeps 5

Regency Suite Twin and Tatami

Twin 2 | Sleeps 4

Regency Suite Twin

Twin 2 | Sleeps 3

Reviews from Trip Advisor

Trip Advisor aggregated rating

89% of guests recommend this hotel

Total of 1011 reviews