Skip to main content
Beginning of main content

Hyatt Regency Hakone Resort and Spa

4.5 out of 5.0

Recent guest reviews

Excellent Service and great hospitality. This hotel is highly recommended for visitors with family. They really know how to take care of you. Breakfast can surely be improved but otherwise everything was excellent.

The hotel is somewhat isolated from the hustle and bustle of Hakone and even tiny Gora which makes it incredibly tranquil. Sitting on our balcony, it was so quiet we couldn’t help but relax. Although the hotel is polished and high end, it’s a spa/onsen haven so they encourage informality and guests are often seen in the lobby bar and dining room wearing the provided yukata and slippers. This may be a bit surprising to Western guests! The rooms are huge, especially in comparison to most Japanese hotels, even the western-catering chains. Look through the housekeeping file- it offers free amenities you might not expect and items to borrow like hair straighteners. The staff were lovely -as all Japanese service staff tend to be- and the hotel provides a courtesy bus to Odawara Station which is great, as doing the whole mountain transport thing again with heavy cases didn’t appeal!

We should have planned for an extra day in Hakone to enjoy to the fullest. The hotel mountain views were beautiful and our room was very relaxing and spacious. The hotel has a shuttle service that can take you to/from either Odawara or Gora train station. Make sure to inquire in advance if you have a tight schedule....especially during cherry blossom season when it is busier because you could have to wait for a bit. We ate dinner at the hotel. We were seated in a lovely semi-private area. The food was delicious and beautifully presented. We also had the breakfast buffet and felt there were more than enough choices of both western and eastern cuisine. We scheduled spa services and were very pleased! The hotel provides yukata (cotton japanese robes) for you to wear around the hotel. They have a wonderful indoor onsen that is available for most of the day. You have to enjoy it "traditionally" but they have guidelines in the room so you can feel comfortable. We each had the Izumi Vacances package which includes a facial and massage...highly recommend! Also, loved the relaxing lobby with fireplace. Overall, a wonderful hotel and experience. If I visit this area again I will definitely stay here.

Hotel is well located the rooms are good size but old ...No professional concierge service which is a bit frustating as staff at front desk acts as a concierge and knowledge is less. Free alcohol is severed from 4-7 .. spa is good

This Hyatt is quite a gem in the mountainous region of Hakone in the actual town of Gore. It's a strong hike straight up hill at 1.7 KM from the train station so make sure and catch the free shuttle...but be careful it has limited early & after just need to check with the hotel to make sure you're good. They also have a nice service of a shuttle from the larger train station of Odawara which is about 40-45 minutes away. From the instant of coming in you front door you feel welcome and very pleasant & friendly atmosphere...especially love the area called the living room which is the oversized lobby with a huge fireplace. They have a very nice FREE happy hour with juices and drinks of all sorts for all guest in this living room. The rooms were immaculate and had tatami style mats but Western style beds. The bathroom was excellent too. The Japanese robes they provided and slippers were a treat & you could wear those to the lobby & living room. They had a wonderful onsen and spa area. The fresh mountain air from the windows was a welcoming aspect to smell the pines trees. All in all, an excellent hotel property with loads of things to do in this region near Mt. Fuji.

Pros -elegant rooms and lobby with fireplace. Our room with Japanese area was impressive -very nice indoor onsen -shuttle service to/from Odawara station and Gora -complimentary cocktail hour in main reception area with house wine and beer Cons -overpriced food and drink - even by luxury standards

Beautiful hotel, professionally run and extremely good service at the entrance, reception and breakfast Extremely good selection at breakfast Nothing too much to ask from the very friendly staff Open air onsen would have bene preferred Only negative: unnecessarily high prices at the spa. Does not matter if it is good, offer value for money to your clients

The hotel sits in Gora and is close to the buzzing town of Hakone and to Mount Fuji. It took us 45minutes to transfer from Odawara Shinkansen Station. We had a wonderful stay assisted by courteous and smiling staff who went out of their way to make our 24 hours seamless. Fuji-san was wearing his cloud hat during our stay so we have another excuse to return!

A fantastic resort property in Japan. We headed straight from Haneda airport to Hyatt Regency Hakone Resort & Spa and following a tiresome 12 hour flight & then navigating the train lines to finally reach Odawara, where a Hyatt shuttle bus whisks you to the hotel. It was the perfect start to our tour of Japan. We spent two nights in a deluxe suite & the view was fantastic on the 4th floor of the east wing where you could see the sunrise. The big draw is the happy hour included in your stay from 4-7pm including champagne. The service we received was fantastic, all staff were accommodating and the hotel holds true to the fantastic Japanese hospitality. Highly recommended based on: 1. Location - tranquil & perfect for viewing Hakone 2. Happy Hour in the Living Room 3. Shuttle bus to local stations - Gora & Odawara 4. Spacious rooms 5. Japanese Hospitality.

The Hyatt Regence in Hakone is a gorgeous location and nice hotel. It's getting a bit worn and is for sure ready for a refresh. The mineral hot springs is amazing. We used it every day. The food was very good and there is an amazing a short distance away. The scenery Hakone is wonderful. It is very relaxing.

1320 Gora Hakone-machi Hakone Kanagawa-ken

Hotel highlights

  • Free WiFi and wired Internet in rooms and public areas
  • Free parking
  • Onsite dining
  • Spa

Hyatt Regency Hakone Resort and Spa places you within a 10-minute stroll of Hakone Meissen Antique Museum and Hakone Museum of Art. This 4.5-star resort has 80 guestrooms and offers conveniences like 3 restaurants, a full-service spa, and free in-room WiFi. Hakuundo Chaen and Hakone Gora Park are a short walk away.


Enjoy a drink at the lobby lounge or relish the French cuisine at Dining Room Western, one of 3 onsite restaurants, which serves breakfast, lunch, and dinner. Order from room service to satisfy your hunger without leaving your room. Start each morning with buffet breakfast, available for a fee from 7:30 AM to 10:30 AM.


All 80 air-conditioned rooms feature refrigerators, minibars, and free newspapers. Guests can expect to find free WiFi and wired Internet, plus LCD TVs with satellite channels and DVD players. Bathrooms have hair dryers and slippers. Safes and desks are other standard amenities.

Property features

A full-service spa, a spa tub, and free WiFi in public areas are featured at Hyatt Regency Hakone Resort and Spa. There's free parking and a free train station shuttle. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury resort include 2 meeting rooms, conference space, and express check-in.

Reviews from Trip Advisor

Trip Advisor aggregated rating

89.0% of guests recommend this hotel

Total of 1102 reviews