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Hyatt Regency Hakone Resort and Spa

4.5 star property
Luxury resort with 3 restaurants and a full-service spa

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Photo gallery for Hyatt Regency Hakone Resort and Spa

Hypo-allergenic bedding, minibar, in-room safe, desk
Property preview
Hypo-allergenic bedding, minibar, in-room safe, desk
Lobby lounge
Exterior

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Hot Tub
  • Room service

Explore the area

View in a map
1320 Gora Hakone-machi, Ashigarashimo-gun, Hakone, Kanagawa-ken, 250-0408
  • Place, Fuji-Hakone-Izu National Park
    ‪1 min walk‬
  • Place, Hakone Gora Park
    ‪10 min walk‬
  • Place, Hakone Kowakien Yunessun
    ‪2 min drive‬

Room options

View all photos for Deluxe Room, 2 Twin Beds

Deluxe Room, 2 Twin Beds | Hypo-allergenic bedding, minibar, in-room safe, desk

Deluxe Room, 2 Twin Beds

9.6 out of 10
Exceptional
(11 reviews)
  • 786 sq ft
  • Sleeps 5
  • 2 Twin Beds

View all photos for Room, 2 Twin Beds

Room, 2 Twin Beds | Hypo-allergenic bedding, minibar, in-room safe, desk

Room, 2 Twin Beds

8.8 out of 10
Excellent
(11 reviews)
  • 603 sq ft
  • Sleeps 4
  • 2 Twin Beds

View all photos for Regency, Executive Suite

Regency, Executive Suite | Hypo-allergenic bedding, minibar, in-room safe, desk

Regency, Executive Suite

10.0 out of 10
Exceptional
(1 review)
  • 1001 sq ft
  • 1 bedroom
  • Sleeps 5
  • 2 Twin Beds

View all photos for Room, 2 Twin Beds (Tatami)

Room, 2 Twin Beds (Tatami) | Hypo-allergenic bedding, minibar, in-room safe, desk

Room, 2 Twin Beds (Tatami)

9.8 out of 10
Exceptional
(13 reviews)
  • 721 sq ft
  • Sleeps 6
  • 2 Twin Beds

View all photos for Room, 2 Twin Beds, Mountain View

Room, 2 Twin Beds, Mountain View | Hypo-allergenic bedding, minibar, in-room safe, desk

Room, 2 Twin Beds, Mountain View

9.6 out of 10
Exceptional
(12 reviews)
  • 605 sq ft
  • Mountain view
  • Sleeps 4
  • 2 Twin Beds

View all photos for Deluxe Room, 2 Twin Beds (Dog Friendly)

Deluxe Room, 2 Twin Beds (Dog Friendly) | Hypo-allergenic bedding, minibar, in-room safe, desk

Deluxe Room, 2 Twin Beds (Dog Friendly)

  • 783 sq ft
  • Sleeps 5
  • 2 Twin Beds

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About the neighborhood

Hakone

Located in Gora within a short walk of Hakone Gora Park, Hyatt Regency Hakone Resort and Spa is within 2 miles (3 km) of other popular sights such as Hakone Kowakien Yunessun. This 80-room, 4.5-star resort has conveniences like a full-service spa, free in-room WiFi, and free self parking.
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What's nearby

  • Fuji-Hakone-Izu National Park - 1 min walk - 0.0 miles
  • Hakone Museum of Art - 9 min walk - 0.5 miles
  • Hakone Gora Park - 10 min walk - 0.6 miles
  • Hakone Kowakien Yunessun - 2 min drive - 0.9 miles
  • Hakone Open Air Museum - 3 min drive - 1.1 miles

Getting around

  • Kowakidani Station - 4 min drive
  • Hakone Gora Station - 15 min walk
  • Narita Intl. Airport (NRT) - 162 min drive

Restaurants

  • ‪箱根餃子センター - ‬19 min walk
  • ‪Coffee Camp - ‬15 min walk
  • ‪Gora Brewery And Grill - ‬15 min walk
  • ‪リビングルーム (Living Room) - ‬1 min walk
  • ‪鮨・天麩羅 風月 - ‬17 min walk

About this property

Hyatt Regency Hakone Resort and Spa

Luxury resort with 3 restaurants and a full-service spa
A full-service spa, free WiFi in public areas, and a hot tub are featured at Hyatt Regency Hakone Resort and Spa. There's free parking and a free train station shuttle. Multilingual staff at the 24-hour front desk can assist with concierge services, securing valuables, and dry cleaning/laundry. Other amenities at this luxury resort include meeting rooms, conference space, and a library.
Guests can expect to find free WiFi and wired Internet, plus LCD TVs with satellite channels and DVD players. Bathrooms offer hair dryers, slippers, toilets with an electronic bidet, and toothbrushes and toothpaste. Refrigerators, minibars, and free newspapers are also standard.
Recreational amenities at the resort include a hot tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 8 treatment rooms including rooms for couples. Services include facials, detox wraps, and body treatments. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is open daily.

Public bath/onsen services include an indoor mineral hot springs (Japanese-style onsen) and a yukata (Japanese robe). These services feature separate men and women areas. There are hot springs on site.

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  • Free WiFi
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Jan 4 - Jan 5, 2026
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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Free train station pick-up and drop-off shuttle from 10:00 AM to 7:30 PM
  • Train station shuttle on request
  • Free self parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:30 AM to 10:30 AM for a fee: JPY 5,290 per person
  • 3 restaurants
  • A bar/lounge
  • Couples/private dining

Restaurants on site

  • Dining Room Sushi
  • Dining Room Western
  • Living Room

Things to do

  • Designer stores
  • Full-service spa
  • Hot springs
  • Hot tub
  • Library
  • TV in common areas

Family friendly

  • Children's dinnerware
  • DVD player
  • High chair
  • In-room crib
  • In-room refrigerator
  • Laundry facilities
  • Microwave on request

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 1,141 square feet of conference space
  • Meeting rooms

Outdoors

  • Garden
  • Terrace

Full-service spa

  • 8 treatment rooms
  • Aromatherapy
  • Couples treatment rooms
  • Detox wraps
  • Facials
  • Hot/mineral springs
  • Hydrotherapy
  • Massage
  • Public indoor mineral hot springs (onsen)
  • Reflexology
  • Separate men/women areas in public bath
  • Spa open daily
  • Yukata (Japanese robes)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 5 floors
  • Banquet hall
  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding

Bathroom

  • Hair dryer
  • Slippers
  • Toilet with electronic bidet
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • DVD player
  • LCD TV with cable/satellite channels

Food and drink

  • Limited room service
  • Microwave on request
  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free daily newspapers
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Late check-in subject to availability
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Guests who wish to enjoy dinner service at any onsite restaurant during their stay are encouraged to contact the property before arrival to make a reservation.
Dinner is not included in the half board rate plan for children age 12 or younger.

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • Free cribs/infant beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 12 years of age.

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately JPY 5290 per person

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking in and out are easy with express services. For convenient arrivals and departures, you can take advantage of the free shuttle service to and from the train station. Driving? This property offers free parking, along with a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services and spa treatments. Contact the resort at the phone number listed on your booking confirmation.
  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Parking has height restrictions.
  • Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities.

Property is also known as

Hakone Hyatt Regency
Hakone Resort
Hyatt Hakone
Hyatt Regency Hakone
Hyatt Regency Hakone Resort
Hyatt Regency Hakone Hotel Hakone-Machi
Hyatt Regency Hakone Machi
Hyatt Regency Hakone Resort Spa
Hyatt Regency Hakone Hakone
Hyatt Regency Hakone Resort Spa
Hyatt Regency Hakone Resort and Spa Resort
Hyatt Regency Hakone Resort and Spa Hakone
Hyatt Regency Hakone Resort and Spa Resort Hakone

Frequently asked questions

Are free cancellation options available at Hyatt Regency Hakone Resort and Spa?

Hyatt Regency Hakone Resort and Spa offers free cancellation on select room rates. For more details, take a look at the cancellation policy on Orbitz.

What is there to do around Hyatt Regency Hakone Resort and Spa?

This resort is situated in Gora within a short 11-minute walk of Hakone Gora Park and also 9 minutes on foot from Hakone Museum of Art. You'll also find Hakone Kowakien Yunessun and Ōwakudani within a short drive.

Is parking available on site at Hyatt Regency Hakone Resort and Spa?

Yes, self parking is offered for free at the resort. Though parking is limited, accessible parking and electric car charging are also available.

Is a spa located at Hyatt Regency Hakone Resort and Spa?

There is a full-service spa available for guests to enjoy and services include detox wraps, hot springs, aromatherapy, and massages.

Does Hyatt Regency Hakone Resort and Spa include a casino on the premises?

No, Hyatt Regency Hakone Resort and Spa doesn't have a casino.

Is there an indoor pool at Hyatt Regency Hakone Resort and Spa?

No, this resort doesn't have an indoor pool; however, there is a hot tub.

What do couples enjoy most about Hyatt Regency Hakone Resort and Spa?

There are plenty of amenities for couples at this resort, including a bar, 3 restaurants, and a full-service spa.

Does Hyatt Regency Hakone Resort and Spa have a hot tub?

Yes, guests can enjoy a spa tub at this resort.

Does Hyatt Regency Hakone Resort and Spa feature a restaurant that includes a breakfast menu?

Yes, Hyatt Regency Hakone Resort and Spa has 3 restaurants, and serves buffet breakfast each morning for a surcharge.

Does Hyatt Regency Hakone Resort and Spa allow pets to stay for free?

No, pets aren't allowed at Hyatt Regency Hakone Resort and Spa though service animals are welcome.

Are there connecting rooms at Hyatt Regency Hakone Resort and Spa?

No, this resort doesn't feature connecting guestrooms.

Can I book a room with a balcony at Hyatt Regency Hakone Resort and Spa?

Yes, some guestrooms at Hyatt Regency Hakone Resort and Spa offer a furnished balcony and may feature mountain views.

Hyatt Regency Hakone Resort and Spa Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 720 out of 990 reviews
Rating 8 - Good. 206 out of 990 reviews
Rating 6 - Okay. 39 out of 990 reviews
Rating 4 - Poor. 16 out of 990 reviews
Rating 2 - Terrible. 9 out of 990 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Ilina

Stayed 3 nights in Sep 2025

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Almost Perfect

Love the view from my room and the shuttle service after check out. The food from the restaurant was AMAZING!!! Didn’t go in the onsen because of tattoos. Loved the breakfast. Downsides they only have a laundry service and not a laundry room.
Stayed 2 nights in Aug 2025

10/10 Excellent

Arum

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was satisfying but I must say that the breakfast buffet was exceptionally great. We were a party of 8 with 4 kids. The restaurant prepared a space for all of us sitting together.
Stayed 1 night in Aug 2025

8/10 Good

Alexandra

Traveled with family
Liked: Cleanliness, staff & service
Staff is excellent! Onsen is nice. Mountain Views from rooms are beautiful. Food was very good. Shuttle service is a nice aspect given that the hotel is somewhat remote. Convenient easy access to the open air museum and the ropeway.
Stayed 1 night in Aug 2025

10/10 Excellent

Alan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent accommodation and super friendly staff.
Stayed 1 night in Aug 2025

10/10 Excellent

anthony joe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well maintained, great staff, spacious rooms!
Stayed 2 nights in Jul 2025

10/10 Excellent

Ada

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

10/10 Excellent

Tina

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property and great service
Stayed 1 night in Jul 2025

10/10 Excellent

Roberto

Stayed 1 night in Jun 2025

8/10 Good

Farida, northridge

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it
Stayed 1 night in Jun 2025

10/10 Excellent

Jeremy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. Great facilities. Great onsen. Zero complaints at all.
Stayed 1 night in Jun 2025

10/10 Excellent

Valentin

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The location is good, close to the funicular station. Staff is very polite and helpful. The room was clean and with everything you need for a comfortable stay. Sleeping on futons on tatami floor was fun and no problem. And wearing Yukata feels special and Japanese.
Stayed 2 nights in Jun 2025

10/10 Excellent

Marisa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The service was impeccable. Welcome drink is a nice touch. Room was huge and well appointed. Loved it.
Stayed 2 nights in Jun 2025

10/10 Excellent

Renata

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Outstanding. Our stay at the Hyatt was the best, staff went out of their way to help us with absolutely everything and make our stay special. The shuttle service was great and so helpful for us to fit in doing as much as possible. The room was perfect, we chose “Mountain View” and it was a great choice. The Uzumi spa was very clean and had everything we needed to relax and wind down. Kids were happy and enjoyed the games and books available in the drawing room. I highly recommend this hotel.
Stayed 2 nights in May 2025

10/10 Excellent

Veronika

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2025

10/10 Excellent

Nourafagh

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice property
Stayed 2 nights in Mar 2025

8/10 Good

Murray

Stayed 1 night in May 2025

10/10 Excellent

Alejandra

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is just wonderful. A great view of the mountains and a nice break to relax in between Osaka and Tokyo. Would definitely recommend and would come back! The food was also delicious and the staff was very attentive to our family and kids!
Stayed 2 nights in May 2025

10/10 Excellent

Nicole

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is such luxury. We were a family of four and our room was so large it was amazing. The staff were wonderful and so helpful and we enjoyed our favourite meal of the trip in the sushi restaurant. Most definitely a highlight. Such a wonderful hotel we really enjoyed our stay and would highly recommend it.
Stayed 2 nights in Apr 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2025

10/10 Excellent

Ellisa

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoy the onsen! Staff was very friendly!
Stayed 2 nights in Apr 2025

8/10 Good

Kumiko

Stayed 1 night in Apr 2025

10/10 Excellent

Elle

Stayed 2 nights in Apr 2025

6/10 Okay

Ronnie

Traveled with family
Disliked: Amenities
Acceptable but closer to a businesss hotel than onsen hotel. The bath area doesn’t offer anything fancy, no view, no outdoor. Same for the room. We booked a tatami room to fit 2 adults and two kids. Size is fine but lack of amenities and view straight in the next building isn’t ideal. Overall, average stay.
Stayed 2 nights in Apr 2025

10/10 Excellent

Charles, Novato

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice onsen - excellent sushi restaurant experience.
Stayed 2 nights in Apr 2025

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