Swissotel - Chicago

4.5 star property
Luxury hotel with bars and a 24-hour fitness center
VIP Access

Choose dates to view prices

Photo gallery for Swissotel - Chicago

Reception
Premium bedding, in-room safe, desk, laptop workspace
Exterior
Meeting facility
Lobby

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Spa
  • Parking available
  • Bar
  • Room service
  • Housekeeping
  • Breakfast available

Explore the area

View in a map
323 E Wacker Dr, Chicago, IL, 60601
  • Millennium Park
    ‪3 min walk‬
  • Michigan Avenue
    ‪5 min walk‬
  • Chicago Riverwalk
    ‪7 min walk‬
  • Chicago, IL (ORD-O'Hare Intl.)
    ‪25 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members

Room options

Premier Room, 1 King Bed, City View, Corner

9.6 out of 10
Exceptional
(4 reviews)
  • 419 sq ft
  • Lake view
  • Sleeps 2
  • 1 King Bed

Classic 2 Double Beds Accessible with Roll In Shower

  • Sleeps 2
  • 2 Double Beds

Lifestyle Suite, 1 King Bed, City View

  • Sleeps 4
  • 1 King Bed

Premier Corner Room, 1 King Bed, City View

  • 419 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

Classic 2 Double Beds Accessible

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 2
  • 2 Double Beds

Classic Double Room, 2 Double Beds, Lake View

9.8 out of 10
Exceptional
(20 reviews)
  • 320 sq ft
  • Lake view
  • Sleeps 4
  • 2 Double Beds

Classic Room, 1 King Bed, Lake View (Lake View)

9.2 out of 10
Wonderful
(29 reviews)
  • 320 sq ft
  • Lake view
  • Sleeps 3
  • 1 King Bed

Classic Double Room, 2 Double Beds, River View

8.8 out of 10
Excellent
(23 reviews)
  • 320 sq ft
  • Sleeps 4
  • 2 Double Beds

Classic Room, 1 King Bed, River View

9.2 out of 10
Wonderful
(38 reviews)
  • 320 sq ft
  • Sleeps 3
  • 1 King Bed

Classic 2 Double Beds Wheelchair Accessible

  • Sleeps 2
  • 2 Double Beds

Classic Double Room, 2 Double Beds, City View

9.2 out of 10
Wonderful
(47 reviews)
  • 320 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

Executive Suite, 1 King Bed

  • Sleeps 4
  • 1 King Bed

Executive Suite, 1 King Bed, City View

10.0 out of 10
Exceptional
(7 reviews)
  • 750 sq ft
  • 1 bedroom
  • City view
  • Sleeps 4
  • 1 King Bed

Classic Room, 1 King Bed, City View

9.2 out of 10
Wonderful
(118 reviews)
  • 320 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

Lake View Room 1 King Bed Accessible

8.4 out of 10
Very good
(5 reviews)
  • 1 bedroom
  • Lake view
  • Sleeps 2
  • 1 King Bed

Lake View Room 2 Double Beds Accessible

  • Lake view
  • Sleeps 2
  • 2 Double Beds

River View Room 2 Double Beds Accessible with Roll In Shower

  • River view
  • Sleeps 4
  • 2 Double Beds

River View Room 1 King Bed Accessible with Roll In Shower

  • River view
  • Sleeps 3
  • 1 King Bed

River View Room 2 Double Beds Accessible

10.0 out of 10
Exceptional
(1 review)
  • River view
  • Sleeps 4
  • 2 Double Beds

River View Room 1 King Bed Wheelchair Accessible

10.0 out of 10
Exceptional
(1 review)
  • River view
  • Sleeps 3
  • 1 King Bed

Swiss Pinnacle, Double Room, 2 Double Beds, Non Smoking, River View

9.6 out of 10
Exceptional
(5 reviews)
  • 320 sq ft
  • Sleeps 4
  • 2 Double Beds

Swiss Pinnacle, Room, 1 King Bed, Non Smoking, Lake View

10.0 out of 10
Exceptional
(7 reviews)
  • 320 sq ft
  • Lake view
  • Sleeps 3
  • 1 King Bed

Swiss Pinnacle, Double Room, 2 Double Beds, Non Smoking, Lake View

10.0 out of 10
Exceptional
(6 reviews)
  • 320 sq ft
  • Lake view
  • Sleeps 4
  • 2 Double Beds

Swiss Pinnacle, Room, 1 King Bed, Non Smoking, City View

8.4 out of 10
Very good
(7 reviews)
  • 320 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

Swiss Pinnacle, Double Room, 2 Double Beds, Non Smoking, City View

  • 320 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

Swiss Pinnacle, Room, 1 King Bed, Non Smoking, River View

7.0 out of 10
Good
(4 reviews)
  • 320 sq ft
  • Sleeps 3
  • 1 King Bed

Classic 1 King Bed Accessible with Roll In Shower

8.8 out of 10
Excellent
(3 reviews)
  • River view
  • Sleeps 2
  • 1 King Bed

Classic 1 King Bed Accessible

9.0 out of 10
Wonderful
(4 reviews)
  • Sleeps 2
  • 1 King Bed

Classic 1 King Bed Wheelchair Accessible

8.0 out of 10
Very good
(2 reviews)
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Chicago

Located in Downtown Chicago, Swissotel - Chicago is within a 10-minute walk of popular sights such as Michigan Avenue and Millennium Park. This 4.5-star hotel has 661 rooms and welcomes guests with a restaurant, a 24-hour gym, and a conference center.

What's nearby

  • Millennium Park - 3 min walk - 0.2 miles
  • Michigan Avenue - 5 min walk - 0.3 miles
  • Grant Park - 6 min walk - 0.4 miles
  • Chicago Riverwalk - 7 min walk - 0.4 miles
  • Navy Pier - 20 min walk - 1.0 mile

Getting around

  • Millennium Station - 9 min walk
  • Randolph-Wabash Station - 10 min walk
  • Chicago O'Hare Intl. Airport (ORD) - 43 min drive

Restaurants

  • ‪Swissôtel - ‬2 min walk
  • ‪American Craft Kitchen & Bar - ‬4 min walk
  • ‪Northman Beer & Cider Garden - ‬5 min walk
  • ‪Sheraton Club Lounge - 33 Floor - ‬4 min walk
  • ‪Tre Dita - ‬4 min walk

About this property

Swissotel - Chicago

Luxury hotel with bars and a 24-hour fitness center
Swissotel - Chicago offers a 24-hour gym, a conference center, and a business center. Valet parking is available for USD 87.00 per night. Multilingual staff at the 24-hour front desk can assist with concierge services, securing valuables, and luggage storage. Other amenities at this luxury hotel include a computer station, express check-in, and express check-out.
Guests can expect WiFi, wired internet, and LCD TVs with cable channels and pay movies. Bathrooms offer hair dryers and designer toiletries, and beds are dressed in premium bedding. Other standard amenities include iPod docks, refrigerators, and coffee makers. Housekeeping is available on request.
Recreational amenities at the hotel include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. There are couples treatment room(s) available. Services include deep-tissue massages, sports massages, Swedish massages, and facials.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key Global, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Similar properties

Property amenities

Internet

  • Available in all rooms: WiFi (USD 14.95 per 24-hour period); wired internet (surcharge)
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)

Parking and transportation

  • Valet parking on site (USD 87 per night)
  • Wheelchair-accessible parking available

Food and drink

  • Cooked-to-order breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 8:00 AM to noon on weekends; USD 5 to 35 per person
  • 2 bars/lounges
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Amuse
  • The Palm

Things to do

  • 24-hour gym
  • Bicycle rentals
  • Billiards/pool table
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • In-room crib
  • In-room refrigerator
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Computer station
  • Conference center

Outdoors

  • Garden
  • On a river
  • Vegetable garden

Spa

  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • In-room massages
  • Manicures/pedicures
  • Prenatal massages
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 43 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1988
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Fireplace in lobby
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Towels provided

Entertainment

  • iPod dock
  • Pay movies
  • Smart TV with premium cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Refrigerator
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • This property welcomes pets for USD 50 per pet, per night, plus a deposit of USD 250.00 per stay
  • Dogs only
  • 1 total (25 lbs is the maximum weight per pet)
  • Restrictions apply
  • For more information, guests can reach out to the property at the number on the booking confirmation
  • Service animals exempt from fees

Children and extra beds

  • Up to 2 kids 17 years old and younger stay free when using existing bedding
  • Rollaway/extra beds are available for USD 50.0 per day
  • Free cribs/infant beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Resort fee: USD 29.35 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Fitness center access
  • Health club access
  • Phone calls

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for cooked-to-order breakfast: approximately USD 5 to 35.00 per person
  • Fee for in-room wireless internet: USD 14.95 per 24-hour period (rates may vary)
  • Fee for in-room wired internet: USD 14.95 per 24-hour period (rates may vary)
  • Valet parking fee: USD 87.00 per night
  • Pet deposit: USD 250.00 per stay
  • Pet fee: USD 50 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 50.0 per day

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property uses a grey water recycling system
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
  • Check-in: 3 PM
  • Check-out: noon
  • Minimum check-in age: 21
The front desk is open 24 hours a day, and checking in and out are easy with express services. Driving? This property offers valet parking (fees apply).
Property Registration Number 60601, 60601, Hotel License

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and debit cards. Cash is not accepted. 
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • This property uses a grey water recycling system.
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards.
  • This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Chicago Swissotel
Swissotel Chicago
Swissotel Chicago Hotel
Swissotel Hotel Chicago
Chicago Swissotel Hotel
Swissotel Chicago Hotel Chicago
Swissotel
Swissotel - Chicago Hotel
Swissotel - Chicago Chicago
Swissotel - Chicago Hotel Chicago

Frequently asked questions

Are free cancellation options available at Swissotel - Chicago?

Swissotel - Chicago provides free cancellation on some room rates. If you'd like to learn more, take a look at the cancellation policy on Orbitz.

How much does it cost to stay at Swissotel - Chicago?

As of Sep 25, 2025, prices found for a 1-night stay for 2 adults at Swissotel - Chicago on Oct 5, 2025 start from $208.57, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see around Swissotel - Chicago?

This hotel is situated in Downtown Chicago within a 10-minute walk of Michigan Avenue, Millennium Park, and Chicago Riverwalk. You'll also find Grant Park and Lake Michigan less than a mile away.

Is parking available on site at Swissotel - Chicago?

Yes, valet parking is offered for USD 87.00 per night. Accessible parking is also available for guests.

Is there a spa at Swissotel - Chicago?

Spa services at the hotel include Swedish massages, prenatal massages, and couples treatments.

Does Swissotel - Chicago have a casino on the premises?

No, Swissotel - Chicago doesn't have a casino.

Will I find an indoor pool at Swissotel - Chicago?

No, there is no indoor pool at this hotel.

What do couples enjoy most about Swissotel - Chicago?

This riverfront hotel offers many amenities for couples, including in-room massages as well as 2 bars and a restaurant.

Are there hot tubs at Swissotel - Chicago?

No, this hotel doesn't have a spa tub.

Does Swissotel - Chicago have a restaurant with a breakfast menu?

Yes, Swissotel - Chicago serves a cooked-to-order breakfast for a surcharge each morning at The Palm.

Does Swissotel - Chicago allow pets to stay for free?

Although they can't stay for free, dogs are welcome at Swissotel - Chicago for a fee of USD 50 per pet, per night. A deposit of USD 250.00 per stay is collected.

Are there connecting rooms at Swissotel - Chicago?

Yes, you can book connecting guestrooms at this hotel for your group or family vacation.

How close is the airport from Swissotel - Chicago?

The closest major airport to Swissotel - Chicago is Chicago Midway Airport (MDW), which is 13 mi away (32 minutes by car). Another top airport is Chicago O'Hare Intl. Airport (ORD), which is located 20.1 mi away (43-minute drive).

Are there rooms with balconies at Swissotel - Chicago?

No, there aren't any guestrooms with balconies at Swissotel - Chicago.

Does Swissotel - Chicago host weddings?

There are wedding services available at Swissotel - Chicago if that's in your vacation plans.

Reviews

Swissotel - Chicago Reviews

9.0

Wonderful

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness
Rating 10 - Excellent. 1929 out of 2803 reviews
Rating 8 - Good. 466 out of 2803 reviews
Rating 6 - Okay. 187 out of 2803 reviews
Rating 4 - Poor. 101 out of 2803 reviews
Rating 2 - Terrible. 120 out of 2803 reviews

Reviews

10/10 Excellent

CLark

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
All around a great location with incredible views. We stayed in a king suite on the 30th floor with views of both the city and lake thanks to architect that designed the building as a triangle that overlooks the Chicago river.
Stayed 1 night in Aug 2025

8/10 Good

Alyssa

Stayed 1 night in Aug 2025

10/10 Excellent

Oscar

Liked: Property conditions & facilities
Stayed 1 night in Jul 2025

10/10 Excellent

kevin E, pensacola

Stayed 3 nights in Jun 2025

10/10 Excellent

Tara

Stayed 3 nights in Jun 2025

8/10 Good

Mohammed

Stayed 3 nights in Jun 2025

10/10 Excellent

NORBERTA Chavez

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The Swissotel was very nice and elegant. The view was absolutely stunning. It was near every place we were planning to go like the big bean and the museums of illusion and ice cream. And Ms.Miriam is very nice and kind.
Stayed 4 nights in Jun 2025

10/10 Excellent

Patricia

Stayed 1 night in Jun 2025

8/10 Good

Lizbeth

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, ambiance. Bar does not have enough servers. Front desk is a wait - bar the gentleman in place was good! Location is perfect. Employees all polite and helpful.
Stayed 1 night in Jun 2025

10/10 Excellent

Paul, Rolling Meadows

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Nice, clean.
Stayed 3 nights in Jun 2025

10/10 Excellent

Dani

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Love getting easy access to the river walk
Stayed 1 night in Jun 2025

4/10 Poor

Detra

Traveled with family
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
Had to take my bags to my room myself i staff. Had a leak in my room from a pipe, water on restroom floor.
Stayed 2 nights in Jun 2025

8/10 Good

Keresa

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
I had a wonderful experience at this hotel! The ambiance was so welcoming and cozy. I just wish they had a microwave and refrigerator in the room; that would have made my stay even better!
Stayed 1 night in Jun 2025

10/10 Excellent

Megan

Stayed 2 nights in Jun 2025

6/10 Okay

Gabrielle

.
Stayed 2 nights in May 2025

10/10 Excellent

Aristakes

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is good
Stayed 2 nights in Jun 2025

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2025

4/10 Poor

Chloe

Stayed 4 nights in Jun 2025

6/10 Okay

Troy

Stayed 3 nights in Jun 2025

8/10 Good

Davisha E

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The location is ideal to see the tourist attractions downtown and near several bus and train lines for transportation. The had a great view of the river and city but I wasn't wowed by anything else.The bathroom has a separate shower and tub but they are small. There's no microwave, the fridge is small and barely functional for anything other than small items. The TV is not a smart tv and has limited channels. There's no pool, no free breakfast and the paid options are pricey and limited. Stay at a 3 star if you're a family or require any of these options. The staff was lovely and the hotel is pretty.
Stayed 4 nights in Jun 2025

10/10 Excellent

Briana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love our stay! We will definitely be back!
Stayed 3 nights in Jun 2025

8/10 Good

Tomas

Clean, effici
Stayed 1 night in Jun 2025

8/10 Good

Huidy, Honolulu

Stayed 1 night in Jun 2025

10/10 Excellent

Christina

Traveled with partner
Great view. Very helpful front desk
Stayed 1 night in Jun 2025

8/10 Good

Irene

Traveled with partner, Traveled with family
Liked: Staff & service, amenities
Wish parking was more affordable.
Stayed 1 night in Jun 2025