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Terracaribe Hotel - In Cancun (Downtown Cancun)

Property class: 3

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Photo gallery for Terracaribe Hotel - In Cancun (Downtown Cancun)

A modern hotel with a pool, multiple balconies, and sun loungers.
A spacious lobby with wicker furniture, ceiling fans, and a glass coffee table with a plant.
A hotel corridor with a number sign '102' on the wall, a potted plant, and outdoor seating.
A room with wicker furniture, a glass table, and a ceiling fan.
A multi-level atrium with a central staircase, indoor plants, and a seating area with a table and chairs.

Reviews

7.8 out of 10
Good

Popular amenities

  • Restaurant
  • Air conditioning
  • Room service
  • Housekeeping
  • 24/7 front desk

Explore the area

View in a map
Av. Lopez Portillo # 70, corner Av. Bonampak, Cancun, QROO, 77500
  • Place, Mercado 23
    ‪19 min walk‬
  • Place, Las Palapas Park
    ‪5 min drive‬
  • Place, Benito Juarez Municipal Building
    ‪5 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪38 min drive‬

Room options

View all photos for Standard Room, 1 Double Bed

A neatly made bed with a patterned blanket, a bedside lamp, and a small wooden nightstand.

Standard Room, 1 Double Bed

9.4 out of 10
Exceptional
(3 reviews)
  • City view
  • 172 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Room, 2 Double Beds

Two double beds with wooden headboards, white bedding, and brown bed skirts in a hotel room with a tiled floor and a window with blinds.

Superior Room, 2 Double Beds

  • City view
  • 215 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Room Standard

Desk, WiFi, bed sheets

Room Standard

  • 484 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Room Superior

Desk, WiFi, bed sheets

Room Superior

  • 592 sq ft
  • Sleeps 4
  • 2 Double Beds

DOUBLE SUPERIOR TWO DOUBLE BEDS

  • Sleeps 4

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About the neighborhood

Cancun

Located in Downtown Cancun, Terracaribe Hotel - In Cancun (Downtown Cancun) is 1.2 mi (1.9 km) from Gran Puerto Pier. This 3-star hotel has 55 guestrooms and offers conveniences like a coffee shop/cafe, an outdoor pool, and a rooftop terrace. It's connected to a shopping center in central Cancun, and a short drive from Ultramar Ferry Puerto Juárez and Plaza Las Americas.

What's nearby

  • Séptimo Día Adventist Church - 10 min walk - 0.5 miles
  • Museo Iconografico de la Carrera Panamericana - 13 min walk - 0.7 miles
  • Mercado 23 - 19 min walk - 1.0 mile
  • Las Palapas Park - 5 min drive - 1.6 miles
  • Benito Juarez Municipal Building - 5 min drive - 1.6 miles

Getting around

  • Cancun Intl. Airport (CUN) - 24 min drive

Restaurants

  • ‪El Zurdo - ‬9 min walk
  • ‪Primo - ‬10 min walk
  • ‪Donceles 28 - ‬4 min walk
  • ‪La Casa De Las Mayoras - ‬3 min walk
  • ‪Café Donceles - ‬10 min walk

About this property

Terracaribe Hotel - In Cancun (Downtown Cancun)

At Terracaribe Hotel - In Cancun (Downtown Cancun), guests have access to an outdoor pool, a rooftop terrace, and free WiFi in public areas. Front-desk staff are standing by 24/7 to assist with any requests. Additional amenities include express check-in and a terrace.
32-inch flat-screen TVs come with cable channels. Bathrooms offer hair dryers and free toiletries. Other standard amenities include phones and desks.
Recreational amenities at the hotel include an outdoor pool.

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Property amenities

Internet

  • Available in all rooms: Free internet
  • Available in some public areas: Free WiFi

Food and drink

  • A coffee shop/cafe

Restaurants on site

  • Los Caracoles

Things to do

  • Hot tub
  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk

Guest services

  • Housekeeping (daily)

Outdoors

  • On the boardwalk/promenade
  • Rooftop terrace

Accessibility

  • No elevator

More

  • 3 buildings
  • 3 floors
  • Built in 2005
  • Mediterranean architecture
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Shower
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Room service

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Desk
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 6:00 PM

Express check-in available

Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

For any questions, please contact the property using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

Please note the property is located on the corner, right before the bridge going to Puerto Juarez.

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • Up to 10 kids 1 year old and younger stay free when using existing bedding

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: MXN 85.40 per accommodation, per night

These are all of the charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking in is easy with express services.
Property Registration Number 002-025-001894/2026

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a fire extinguisher.

Additional information about polices, regulations, and more:

  • No alcohol is served or permitted at Terracaribe Hotel - In Cancun (Downtown Cancun).
  • There are no elevators.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Terracaribe

Terracaribe Cancun

Terracaribe Hotel

Terracaribe Hotel Cancun

Frequently asked questions

What is there to do around Terracaribe Hotel - In Cancun (Downtown Cancun)?

This hotel is situated in Downtown Cancun within a short 14-minute walk of Museo Iconografico de la Carrera Panamericana and also 20 minutes on foot from Mercado 23. You'll also find Ultramar Ferry Puerto Juárez and Puerto Cancun Marina Town Center within a short drive.

How much does it cost to stay at Terracaribe Hotel - In Cancun (Downtown Cancun)?

As of Sep 12, 2026, prices found for a 1-night stay for 2 adults at Terracaribe Hotel - In Cancun (Downtown Cancun) on Sep 18, 2026 start from $44, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Terracaribe Hotel - In Cancun (Downtown Cancun) feature a casino?

No, Terracaribe Hotel - In Cancun (Downtown Cancun) doesn't have a casino.

Is there an indoor pool at Terracaribe Hotel - In Cancun (Downtown Cancun)?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool.

Does Terracaribe Hotel - In Cancun (Downtown Cancun) have a restaurant that serves breakfast?

No, Terracaribe Hotel - In Cancun (Downtown Cancun) doesn't have a restaurant that serves breakfast.

Does Terracaribe Hotel - In Cancun (Downtown Cancun) allow pets to stay free of charge?

No, pets and service animals aren't allowed at Terracaribe Hotel - In Cancun (Downtown Cancun).

How far is the airport from Terracaribe Hotel - In Cancun (Downtown Cancun)?

The closest major airport to Terracaribe Hotel - In Cancun (Downtown Cancun) is Cancun Intl. Airport (CUN), which is 12.3 mi away (24 minutes by car).

Terracaribe Hotel - In Cancun (Downtown Cancun) Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 261 out of 783 reviews
Rating 8 - Good. 258 out of 783 reviews
Rating 6 - Okay. 162 out of 783 reviews
Rating 4 - Poor. 52 out of 783 reviews
Rating 2 - Terrible. 50 out of 783 reviews

8.6/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

8.0/10

Property conditions & facilities

Reviews

Verified review

8/10 Good

Danielle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff! The housekeepers were very friendly! Loved the pool and the amenities would come back!
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

MARCIAL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo excelente
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Marlen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Derrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay on your vacation
Stayed 8 nights in Apr 2024
Verified review

8/10 Good

Douglas

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Very clean almost everywhere. However, I never saw anyone working on the pool, doing cleaning or adding chemicals so, I am a little concerned by that
Stayed 1 night in Feb 2026
Verified review

6/10 Okay

Margarita

Liked: Cleanliness, property conditions & facilities
The location is ideal, especially if you are going to Isla Mujeres. The property and room were exceptionally clean. The housekeepers do a great job. The bathroom amenities are very basic and few. The front desk staff would benefit from more customer service training. There's a barrier post at the cafeteria entrance, which makes it appear closed all the time. The menu was limited to eggs only. I was able to access transportation easily from the hotel, and I found the area relatively safe.
Stayed 3 nights in Mar 2026
Verified review

10/10 Excellent

Douglas

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Clean everything here. I never saw anyone cleaning the pool so that concerns me.
Chapel at the hotel
Pool
Stayed 5 nights in Feb 2026
Verified review

10/10 Excellent

Annie

Liked: Cleanliness, property conditions & facilities, communication
Good for one night near Puerto Juerez.
Stayed 1 night in Apr 2023
Verified review

10/10 Excellent

Julia

Liked: Cleanliness, amenities, property conditions & facilities, communication
It’s a nice and simple hotel, very clean. The room is confortable and big.
Stayed 1 night in May 2023
Verified review

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Nice room very clean and quiet. Comfortable stay. Good value.
Stayed 1 night in Nov 2023
Verified review

6/10 Okay

Adetomiwa

Disliked: Amenities
I like the quietness
Stayed 5 nights in Dec 2024
Verified review

10/10 Excellent

Silvia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was awesome Lusio front desk clerk was the Best. Hotel, very clean, we had clean sheet everyday, new hand soap. Clean pool. Location was awesome, transportation was close ,the Niño Beach was at walking distance, walking distance to affordable place eat and walking distance to public transportation.
Stayed 4 nights in Jan 2025
Verified review

6/10 Okay

Verified traveler

Liked: Cleanliness

Nice budget hotel to stay, clean, pool, a/c

Great place to stay for a night or two with low budget, in order to discover Cancun or near activities. Dificult to reach the parking, lot of traffic, but not as loud as we thought. Nice people in the front desk and parking was in the street, so it didnt look that safe, but it is private for guests only, so it worked fine.
Stayed 1 night in Jun 2022
Verified review

10/10 Excellent

Karan

Liked: Cleanliness, amenities, property conditions & facilities
Great
Stayed 2 nights in Aug 2023
Verified review

10/10 Excellent

Sergio

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Agradable
Stayed 1 night in Jun 2024
Verified review

8/10 Good

Max

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
The place smells dusty
Stayed 1 night in Mar 2024
Verified review

2/10 Terrible

Abubakar

Disliked: Cleanliness, staff & service, property conditions & facilities
Very rude staff
Stayed 7 nights in May 2025
Verified review

4/10 Poor

Tien

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Have no refrigerator, no safety box, not many English speaking employees, not very clean neighborhood. Close to bus stations to go to Hotel Zone.
Stayed 7 nights in Mar 2024
Verified review

2/10 Terrible

Carlos

Disliked: Staff & service, amenities
The staff is rude and demand your kids identification. Which no other hotel requires. It is cheap as long as you don’t have to deal with front dedk
Stayed 2 nights in Jun 2024
Verified review

6/10 Okay

Michelle

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
First room we got had dirty sheets with blood on them and the the gentleman took forever getting us a new room.
Stayed 1 night in Dec 2023
Verified review

4/10 Poor

Steve

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They don’t welcome their Guests, room was dirty and too be honest I’m not recommended this to anyone who has good hygiene like me👎
Stayed 3 nights in Jan 2024
Verified review

6/10 Okay

jose

Liked: Cleanliness
Disliked: Amenities
No hot water in shower. And no alcoholic beverages allowed. People are on vacation that’s what we do. Jacuzzi not working. We will have to think about staying here next time. It’s sad because we have been staying there for years when we travel to Cancun
Verified review

6/10 Okay

Luz

Liked: Cleanliness, property conditions & facilities
Disliked: Communication
I didn't like it because they offer restaurant service but it's totally false, they don't serve you and the restaurants are very far away.
Stayed 1 night in Sep 2023
Verified review

4/10 Poor

Verified traveler

Disliked: Room comfort, communication

Terrible hotel, beers not allowed. Not clean.

Photo of the building is not accurate, it is the last building on the property, rooms look very different from photos. This hotel is part of the Kavia hotels. At check in, guests are required to sign a form regarding alcoholic beverages are not allowed on the property, because the hotel chain does not have a license for alcoholic beverages. Now, being a hotel in Cancun, and not having an alcoholic license not disclosing this in the hotel description is totally misleading and lets say not a wise business practice. I will not stay at any of the hotels in this chain again. Brand name hotels are close, and in same price range. Avoid this hotel.
Stayed 1 night in Sep 2023
Verified review

4/10 Poor

Patricia

Liked: Cleanliness, communication
Disliked: Amenities, property conditions & facilities
I liked that it was very clean and the staff is terrific, in spite of what looks like poor senior management. Lucio, at reception was a prince, and very helpful. He deserves a BIG raise. Breakfast was pretty good and reasonable. GREAT coffee. BUT, pool didn't have a pump, or it wasn't on,so the water was breeding germs and not at all refreshing...in fact it was hot. Advertised hot tub was dirty and not working. One had to ask for toilet paper, God forbid they leave a spare when running low, or notice when lights need a replacement bulb. It felt like being ahead of maintenance instead of reacting to what's needed is not in the management plan, i.e., things got addressed when the customer asked for it, it wasn't ever anticipated or addressed with any initiative. I understand the no smoking rule, but there is a no alcohol rule, so if you want a cold beer in your room, you do without or risk sneaking it in...the best thing about this place is it's clean with a great staff, who is left to deal with poor management overall. I would never stay there again, in spite of the staff. There are other places in this price range that have to be better. I got the feeling that saving money and cutting corners is of utmost importance, not customer satisfaction. Give Lucio a raise!
Stayed 1 night in Jun 2023