Hotel Riu Dunamar - All Inclusive

3.5 star property

Choose dates to view prices

Photo gallery for Hotel Riu Dunamar - All Inclusive

Waterslide
Lobby
6 bars/lounges, 2 swim-up bars, poolside bar
5 outdoor pools, pool umbrellas, sun loungers
Lobby sitting area

Reviews

8.4 out of 10
Very good

Popular amenities

  • Hot tub
  • Breakfast included
  • All inclusive
  • Parking included

Explore the area

View in a map
Blvd. Costa Mujeres, Costa Mujeres, QROO, 77720

Room options

Standard Double Room (E)

10.0 out of 10
Exceptional
(1 review)
  • 388 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

Double Room, Partial Ocean View (E)

  • 388 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

Standard Double Room (L)

8.0 out of 10
Very good
(1 review)
  • 388 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

Double Room, Partial Ocean View (L)

  • 388 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

Standard Double Room, Ocean View (L)

  • 388 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

Family Room (L)

  • 753 sq ft
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds and 1 King Bed
  • Free WiFi

Suite (L)

  • 592 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

Standard Double Room (M)

8.0 out of 10
Very good
(21 reviews)
  • 388 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

Double Room, Partial Ocean View (M)

9.4 out of 10
Exceptional
(3 reviews)
  • 388 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

Double Room, Ocean View (M)

9.4 out of 10
Exceptional
(3 reviews)
  • 388 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

Family Suite, 2 Bedrooms (M)

  • 753 sq ft
  • 2 bedrooms
  • Sleeps 5
  • 2 Double Beds and 1 King Bed
  • Free WiFi

Suite (M)

10.0 out of 10
Exceptional
(2 reviews)
  • 592 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

Standard Double Room (U)

8.2 out of 10
Very good
(169 reviews)
  • 388 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

Double Room, Partial Ocean View (U)

8.0 out of 10
Very good
(25 reviews)
  • 388 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

Double Room, Ocean View (U)

9.0 out of 10
Wonderful
(33 reviews)
  • 388 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

Family Suite, 2 Bedrooms (U)

9.6 out of 10
Exceptional
(5 reviews)
  • 753 sq ft
  • 2 bedrooms
  • Sleeps 5
  • 2 Double Beds and 1 King Bed
  • Free WiFi

Suite (U)

10.0 out of 10
Exceptional
(3 reviews)
  • 592 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

Standard Double Room (B2C-US)

  • 388 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

Double Room, Partial Ocean View (B2C-US)

  • 388 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

Double Room, Ocean View (B2C-US)

  • 388 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

Family Suite, 2 Bedrooms (B2C-US)

  • 753 sq ft
  • Sleeps 5
  • 4 Twin Beds
  • Free WiFi

Suite (B2C-US)

  • 592 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

Double Room Standard

7.0 out of 10
Good
(2 reviews)
  • 387 sq ft
  • Sleeps 4
  • Free WiFi

Double Room Classic with Partial Sea View

  • Partial sea view
  • 387 sq ft
  • Sleeps 4
  • Free WiFi

Double Room Superior with Sea View

  • Sea view
  • 387 sq ft
  • Sleeps 4
  • Free WiFi

Family Room -5 guests- Classic

  • 753 sq ft
  • Sleeps 5
  • Free WiFi

Standard Double Room, Oceanfront (U)

9.4 out of 10
Exceptional
(6 reviews)
  • 388 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

Double Room Superior with Sea View

  • Sea view
  • 387 sq ft
  • Sleeps 4
  • Free WiFi

Double Room Classic with Partial Sea View

  • Partial sea view
  • 387 sq ft
  • Sleeps 4
  • Free WiFi

Double Room Standard

  • 387 sq ft
  • Sleeps 4
  • Free WiFi

Family Room -5 guests- Classic

  • 753 sq ft
  • Sleeps 5
  • Free WiFi

Double Room Standard with Sea View

  • Sea view
  • 387 sq ft
  • Sleeps 4
  • Free WiFi

Double Room with Partial Sea View

  • Partial sea view
  • 387 sq ft
  • Sleeps 4
  • Free WiFi

Double Room Standard

  • 387 sq ft
  • Sleeps 4
  • Free WiFi

Family Room -5 guests-

  • 753 sq ft
  • Sleeps 5
  • Free WiFi

Standard Double Room, Oceanfront (B2C-US)

  • 388 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

Standard Double Room, 2 Bedrooms (U)

9.6 out of 10
Exceptional
(4 reviews)
  • 388 sq ft
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

Standard Double Room (C)

8.6 out of 10
Excellent
(9 reviews)
  • 388 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds
  • Free WiFi

Double Room, Partial Ocean View (C)

  • 388 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds
  • Free WiFi

Double Room, Ocean View (C)

  • 388 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds
  • Free WiFi

Family Suite, 2 Bedrooms (C)

  • 753 sq ft
  • 2 bedrooms
  • Sleeps 5
  • 4 Double Beds OR 2 King Beds
  • Free WiFi

Suite (C)

  • 592 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

Standard Double Room, Connecting Rooms (C)

  • 388 sq ft
  • 2 bedrooms
  • Sleeps 8
  • 4 Double Beds OR 2 King Beds
  • Free WiFi

Double Room, Partial Ocean View (B2C-CA)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds
  • Free WiFi

Double Room, Ocean View (B2C-CA)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds
  • Free WiFi

Standard Double Room (B2C-CA)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds
  • Free WiFi

Standard Double Room, Connecting Rooms (B2C-CA)

  • 2 bedrooms
  • Sleeps 8
  • 4 Double Beds OR 2 King Beds
  • Free WiFi

Family Suite, 2 Bedrooms (B2C-CA)

  • 2 bedrooms
  • Sleeps 5
  • 4 Double Beds OR 2 King Beds
  • Free WiFi

Suite (B2C-CA)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

Standard Double Room, 2 Bedrooms (B2C-US)

  • Sleeps 8
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

Standard Double Room, Connecting Rooms (L)

  • 1 bedroom
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

Standard Double Room ( Kid Stay Free | C)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds
  • Free WiFi

Standard Double Room (Kids Free | B2C-CA)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds
  • Free WiFi

Standard Double Room, Connecting Rooms, Sea View (M)

  • Sleeps 8
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

Standard Double Room, Ocean View (E)

  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

Family Room (E)

  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds and 1 King Bed
  • Free WiFi

Suite (E)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

Standard Double Room, Oceanfront (E)

  • Sleeps 2
  • 1 King Bed
  • Free WiFi

Standard Double Room, Connecting Rooms (E)

  • 1 bedroom
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

About the neighborhood

Costa Mujeres

Located in Costa Mujeres Resort Strip, Hotel Riu Dunamar - All Inclusive is within a 15-minute drive of Playa Mujeres Golf Club and Punta Sam Ferry Terminal. This 740-room, 3.5-star property welcomes business and leisure travelers with 5 outdoor pools, a full-service spa, and a free water park.

Getting around

  • Cancun Intl. Airport (CUN) - 53 min drive

Restaurants

  • ‪So Cal Gourmet Food Emporium - ‬5 min drive
  • ‪Grand Caribe - ‬5 min drive
  • ‪Kulinarium Riu Latino - ‬6 min drive
  • ‪The Shores Restaurant - ‬5 min drive
  • ‪Restaurante Grill - ‬5 min drive

About this property

Hotel Riu Dunamar - All Inclusive

Hotel Riu Dunamar - All Inclusive features a full-service spa, 5 outdoor pools, and a free water park. There's free parking and limo/town car service. The 24-hour front desk has staff standing by to help with luggage storage, dry cleaning/laundry, and tours or tickets. Other amenities at this all-inclusive property include a nightclub, a children's pool, and a gym.
Guests can expect free WiFi and flat-screen TVs with satellite channels. Bathrooms have hair dryers and free toiletries. Other standard amenities include free minibar items, balconies or patios, and ceiling fans. Housekeeping is available on request.
A health club and a complimentary water park with waterslides are featured at the property. 5 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a hot tub, a steam room, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves with a trip to the onsite spa, which has 2 treatment rooms. Massages are available on the beach and in the spa; other services include facials and body treatments. The spa is equipped with a hot tub and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Limo/town car service
  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • 2 swim-up bars
  • 5 restaurants
  • 6 bars/lounges
  • A poolside bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Bamboo
  • Isla Mujeres
  • Kulinarium
  • Las Brasas
  • Pompeya

Things to do

  • 18-hole adjacent golf course
  • 5 outdoor pools
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Health club
  • Hot tub
  • Kayaking
  • Nightclub
  • Playground
  • Scuba diving
  • Shopping
  • Snorkeling
  • Steam room
  • TV in common areas
  • Waterslide
  • Windsurfing

Family friendly

  • 5 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free water park access
  • Grocery/convenience store
  • Living room
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Luggage storage

Guest services

  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 1,378 square feet of conference space
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • 2 treatment rooms
  • Facials
  • Hot tub
  • Spa open daily
  • Steam room

Accessibility

  • No elevator

More

  • 1 building
  • 100% renewable energy
  • 5 floors
  • Banquet hall
  • Built in 2017
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Partially-open bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Individual decor
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Living room
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.
When a room reservation includes a round-trip airport transfer at no charge, it's essential to respond to the supplier's message to arrange the shuttle service.

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: MXN 33.94 per person, per night

These are all of the charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • The minimum check-in age for Spring Break is 21 years old.
  • This property accepts credit cards. Cash is not accepted. 
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • Onsite safety features include a fire extinguisher, a smoke detector, and a first aid kit.

Additional information about polices, regulations, and more:

  • Reservations need to made in advance for golf tee times, massage services, and spa treatments. Contact the property at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • There are no elevators.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Riu Dunamar All Inclusive All-inclusive property Costa Mujeres
All-inclusive property Riu Dunamar All Inclusive Costa Mujeres
Riu Dunamar All Inclusive All-inclusive property Costa Mujeres
Riu Dunamar All Inclusive All-inclusive property
Riu Dunamar All Inclusive Costa Mujeres
Costa Mujeres Riu Dunamar All Inclusive All-inclusive property
All-inclusive property Riu Dunamar All Inclusive Costa Mujeres
Costa Mujeres Riu Dunamar All Inclusive All-inclusive property
Riu Dunamar All Inclusive All-inclusive property Costa Mujeres
Riu Dunamar All Inclusive All-inclusive property
Riu Dunamar All Inclusive Costa Mujeres
All-inclusive property Riu Dunamar All Inclusive
Riu Dunamar All Inclusive
Hotel Riu Dunamar - All Inclusive Costa Mujeres
Hotel Riu Dunamar - All Inclusive All-inclusive property

Frequently asked questions

Are there all-inclusive options at Hotel Riu Dunamar - All Inclusive?

Hotel Riu Dunamar - All Inclusive is an all-inclusive resort and rates come with meals and many of the onsite activities. Activities include scuba lessons and live performances.

Is a free cancellation option available at Hotel Riu Dunamar - All Inclusive?

Hotel Riu Dunamar - All Inclusive provides free cancellation on certain room rates. For more details, take a look at the cancellation policy on Orbitz.

What's there to do within easy reach of Hotel Riu Dunamar - All Inclusive?

This property is situated in Costa Mujeres Resort Strip, close to North Beach and Isla Mujeres Ferry Terminal. You'll also find Playa Mujeres Golf Club and Mujeres Beach within a short drive.

Will I be able to park at Hotel Riu Dunamar - All Inclusive?

Yes, self parking is offered for free at the property.

Is there a spa available at Hotel Riu Dunamar - All Inclusive?

There is a full-service spa available for guests to enjoy and services include beach massages, facials, and body treatments.

Does Hotel Riu Dunamar - All Inclusive feature a casino at the property?

No, Hotel Riu Dunamar - All Inclusive doesn't have a casino.

Will I find an indoor pool at Hotel Riu Dunamar - All Inclusive?

No, this property doesn't have an indoor pool; however, there are 5 outdoor pools and a hot tub.

What will couples enjoy most about a stay at Hotel Riu Dunamar - All Inclusive?

This beachfront property offers plenty of amenities for couples including 5 restaurants, 5 outdoor pools, and 2 swim-up bars.

Does Hotel Riu Dunamar - All Inclusive have a hot tub?

No, but this property does have a steam room.

Does Hotel Riu Dunamar - All Inclusive have a restaurant that serves breakfast?

Yes, Hotel Riu Dunamar - All Inclusive has 5 restaurants, and serves free buffet breakfast each morning.

Will Hotel Riu Dunamar - All Inclusive allow pets to stay for free?

No, pets and service animals aren't allowed at Hotel Riu Dunamar - All Inclusive.

Does Hotel Riu Dunamar - All Inclusive have connecting rooms available?

No, there aren't connecting guestrooms at this property.

What is the closest airport to Hotel Riu Dunamar - All Inclusive?

The closest major airport to Hotel Riu Dunamar - All Inclusive is Cancun Intl. Airport (CUN), which is 22.2 mi away (53 minutes by car).

Can I book a room with a balcony at Hotel Riu Dunamar - All Inclusive?

Yes, every guestroom at Hotel Riu Dunamar - All Inclusive comes with a balcony/patio and some offer ocean views.

Hotel Riu Dunamar - All Inclusive Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 621 out of 1184 reviews
Rating 8 - Good. 294 out of 1184 reviews
Rating 6 - Okay. 157 out of 1184 reviews
Rating 4 - Poor. 55 out of 1184 reviews
Rating 2 - Terrible. 57 out of 1184 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Antonio

Stayed 5 nights in Mar 2026

10/10 Excellent

Jacob

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Mar 2026

8/10 Good

Alberto

Stayed 7 nights in Mar 2026

10/10 Excellent

MANISHKUMAR

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Hotel is nice clean and good, we enjoy lot .
Stayed 3 nights in Feb 2026

8/10 Good

Mirna

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Great overall experience. Wish an infant didn't get charged as full adult. Would have appreciated a screen on sliding room in bedroom since mosquitos got in. Room was great! Staff was friendly and professional. Place was about 45 minute drive from airport. Huge variety in food options. Enjoyed the restaurants and buffet as well. Water park and slides were super fun! The warm temp water in the pool was nice since it was a little windy and chilly when we were there. Overall good experience with the family!
Stayed 4 nights in Jan 2026

10/10 Excellent

Mirsada

Stayed 6 nights in Jan 2026

10/10 Excellent

Elizabeth

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
We had a great stay! Every staff member we met was friendly. Entertainment and shows were great. We felt the buffet had the best options for food, the restaurants were not the quality what we have had from other all inclusive we have stayed at. The resort is very clean and drinks were good! For the price we got a deal!
Stayed 4 nights in Jan 2026

10/10 Excellent

Daniela

Liked: Cleanliness, amenities, property conditions & facilities
Todo excelente, todos muy amables
Stayed 6 nights in Jan 2026

6/10 Okay

Michelle

Stayed 3 nights in Jan 2026

10/10 Excellent

Adem

Liked: Cleanliness, property conditions & facilities
Yes
Stayed 8 nights in Jan 2026

2/10 Terrible

Yarguiris

Traveled with group, Traveled with family
My experience at this hotel was very disappointing. The food overall was poor, with breakfast being the only meal that was somewhat decent. The so called "sports bar" was underwhelming—you had to microwave your own burgers and hot dogs, and the nachos came with artificial cheese. The rooms were unattractive and lacked comfort. I would not recommend this hotel to anyone.
Stayed 3 nights in Jan 2026

8/10 Good

John

Stayed 3 nights in Jan 2026

10/10 Excellent

Patrick Albert

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
All the staff were very helpful and very friendly. It was our second time here, and we would gladly come back again to this hotel!
Stayed 7 nights in Jan 2026

8/10 Good

Arash

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Yes, the cleanliness of the room and hotel was great. The staff are very friendly.
Stayed 6 nights in Jan 2026

8/10 Good

Jaclyn

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Room was large and clean. Staff was friendly. Entertainment was great. Lots of food to eat. Wasn’t happy that We were unable to remove 1 guest that decided not to come, but other than that everything was very good.
Stayed 5 nights in Jan 2026

6/10 Okay

kevin

Liked: Cleanliness, amenities, property conditions & facilities
The food was quite bad, the grounds, the staff, and the cleanliness was good but it was hard to get past the food.
Stayed 7 nights in Dec 2025

8/10 Good

DELIA

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very small beds in the rooms, in the pools it takes too long to pass the cart service and you have to walk to the bar for a drink.
Stayed 3 nights in Jan 2026

10/10 Excellent

Pedro

Stayed 5 nights in Jan 2026

10/10 Excellent

Marisela

Stayed 5 nights in Jan 2026

6/10 Okay

Barbara Anne

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
-Pools were nice but some had chunks of hair floating around in them. Pool bars were excellent but please keep the food out of the pools. One pool bar pools,with a table , had onions amongst other toppings floating around in the pool. -Rooms were nice and clean but the beds are pretty hard. -24 hr sports bar is very good hand out at 11pm. Excellent evening bartender with fast service Disco club was a big thumbs down for me. It’s extremely loud in a small shoe box room with no ventilation. - Staff were amazing in every way. Whether you’re at any of the restaurants or buffet or anywhere on the property they were very helpful . The evening entertainment was very boring. The only fun thing that kept people around was the karaoke. Playing evening games on a screen in which you need an iPad or iPhone to play is ridiculous. People can do this at home. I know I’m not interested into this also met others on the property that were not happy as well. -kids Club girls were great and amazing with the children. Our daughter had so much fun with the staff working at the Kids club
Stayed 8 nights in Dec 2025

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2025

4/10 Poor

Reza

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
My son contracted lice after staying at this hotel.
Stayed 5 nights in Dec 2025

2/10 Terrible

Sally

Stayed 4 nights in Sep 2025

10/10 Excellent

asef mohammed

Liked: Cleanliness, amenities, property conditions & facilities
Great property great customer service
Stayed 7 nights in Dec 2025

10/10 Excellent

Heera

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was a great experience for us in the hotel. since it was my first time going to mexico the staff helped us out and were very friendly and knowledgeable about everything. i do recommend the hotel to anyone going to mexico. it was a bit far from the airport but everything went great.
Stayed 4 nights in Dec 2025