Hotel Plaza Kokai Cancún

Family-friendly hotel with 2 restaurants and a nightclub

Choose dates to view prices

Where to?

Dates

July 2025

August 2025

Junior Suite | 1 bedroom, premium bedding, in-room safe, individually decorated

Overview
Rooms
Location
Policies

Good

Popular amenities

Room service
Bar
Pool
Housekeeping
24/7 front desk
Laundry

Explore the area

Av Uxmal No 26, Sm 2A, Col. Centro, Cancun, QROO, 77500

Las Palapas Park
‪6 min walk‬
Puerto Cancun Marina Town Center
‪19 min walk‬
Plaza Las Americas
‪2 min drive‬
Cancun, Quintana Roo (CUN-Cancun Intl.)
‪21 min drive‬

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Room options

1 bedroom, premium bedding, in-room safe, individually decorated

Standard Double Room

Very good

City view
Sleeps 4
2 Double Beds

Estandar King

Excellent

City view
Sleeps 2
1 King Bed

About the neighborhood

Cancun

Located in Downtown Cancun within a short walk of Las Palapas Park, Hotel Plaza Kokai Cancún is within a mile (2 km) of other popular sights such as Puerto Cancun Marina Town Center. This 55-room, 3-star hotel has 2 restaurants, an outdoor pool, and free in-room WiFi.

What's nearby

Las Palapas Park - 6 min walk - 0.4 miles
Plaza 28 - 17 min walk - 1.0 mile
Puerto Cancun Marina Town Center - 19 min walk - 1.0 mile
Plaza Las Americas - 2 min drive - 1.4 miles
Ultramar Ferry Puerto Juárez - 5 min drive - 2.0 miles

Getting around

Cancun Intl. Airport (CUN) - 20 min drive

Restaurants

‪The Healthy Place - ‬7 min walk
‪Taqueria Coapenitos - ‬3 min walk
‪Temakita Cancun - ‬6 min walk
‪Ty-Coz - ‬4 min walk
‪Yamamoto - ‬2 min walk

About this property

Hotel Plaza Kokai Cancún

Family-friendly hotel with 2 restaurants and a nightclub

Hotel Plaza Kokai Cancún features a nightclub, an outdoor pool, and a children's pool. Free offsite parking is included with your stay. Multilingual staff at the 24-hour front desk can assist with luggage storage, securing valuables, and tours or tickets. Other amenities at this family-friendly hotel include a rooftop terrace, free WiFi in public areas, and meeting rooms.

Guests can expect free WiFi and 28-cm TVs with digital channels. Beds sport premium bedding and bathrooms offer hair dryers and free toiletries. Free local calls and safes are other standard amenities.

An outdoor pool and a children's pool are on site.

The recreational activities listed below are available either on site or nearby; fees may apply.

Languages

English, Portuguese, Spanish

Similar properties

Pool
Pet friendly
Free WiFi
Air conditioning

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transportation

Free offsite parking
Street parking available

Food and drink

2 restaurants
A bar/lounge
A swim-up bar
Free daily manager's reception

Restaurants on site

El meson espanol
La Tasca

Things to do

Children's pool
Nightclub
Outdoor pool
Personal motorized watercraft

Family friendly

Children's pool
Laundry facilities
Outdoor pool
Soundproofed rooms

Conveniences

24-hour front desk
Free newspapers in lobby
Laundry facilities
Luggage storage
Safe at front desk

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Tour and ticket assistance

Business services

Business center
Meeting rooms

Outdoors

Rooftop terrace

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Elevator
Wheelchair accessible (may have limitations)
Wheelchair-accessible registration desk

1 building
4 floors
Banquet hall
Designated smoking areas
Traditional architecture

Room amenities

Bedroom

Blackout drapes
Premium bedding

Bathroom

Free toiletries
Hair dryer
Shower
Towels provided

Entertainment

28-cm TV with digital channels

Food and drink

Limited room service

Air conditioning
Free local calls
Individual decor
Individual furnishings
Iron/ironing board on request
Phone
Safe
Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight

Early check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Contactless check-out available

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

This property doesn't allow pets or service animals

Children and extra beds

One child 11 years old or younger stays free when using existing bedding

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

Check-in: 3 PM
Check-out: 11:00 AM
Minimum check-in age: 18

The front desk is open 24 hours a day. Driving? This property offers free nearby parking.

We should mention

Details about charges, deposits, or other important information:

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Charges for extra guests may apply and vary depending on the property's policy.
A credit card for incidental charges and a government-issued photo ID may be required at check-in.
Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
This property accepts credit cards, debit cards, and cash.
Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards.

Additional information about polices, regulations, and more:

Pool access available from 8:00 AM to 9:00 PM.
No cribs or infant beds are available.
No rollaway or extra beds are available.

Property is also known as

Hotel Plaza Kokai

Hotel Plaza Kokai Cancún

Hotel Plaza Kokai Cancún Cancun

Plaza Kokai Cancún

Plaza Kokai Cancún Cancun

Plaza Kokai Hotel

Hotel Plaza Kokai Cancún Hotel

Hotel Plaza Kokai Cancún Cancun

Hotel Plaza Kokai Cancún Hotel Cancun

Frequently asked questions

Is a free cancellation option available at Hotel Plaza Kokai Cancún?

Hotel Plaza Kokai Cancún offers free cancellation on select room rates. To learn more, take a look at the cancellation policy on Orbitz.

How much does it cost to stay at Hotel Plaza Kokai Cancún?

As of Jul 17, 2025, prices found for a 1-night stay for 2 adults at Hotel Plaza Kokai Cancún on Jul 26, 2025 start from $39.74, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see near Hotel Plaza Kokai Cancún?

This hotel is situated in Downtown Cancun within a short 18-minute walk of Puerto Cancun Marina Town Center and also 8 minutes on foot from Las Palapas Park. You'll also find Plaza 28 and Plaza Las Americas within a short drive.

Will I be able to park at Hotel Plaza Kokai Cancún?

No, there isn't parking at the hotel but you'll find free parking nearby.

Does Hotel Plaza Kokai Cancún include a casino on the premises?

No, Hotel Plaza Kokai Cancún doesn't have a casino.

Will I find an indoor pool at Hotel Plaza Kokai Cancún?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool. Guests have pool access between 8:00 AM and 9:00 PM.

Is Hotel Plaza Kokai Cancún a good place to stay for couples?

There are plenty of amenities for couples at this hotel, including an outdoor pool, a swim-up bar, and 2 restaurants.

Does Hotel Plaza Kokai Cancún have a hot tub?

No, this hotel doesn't have a spa tub.

Does Hotel Plaza Kokai Cancún have a restaurant that serves breakfast?

Yes, Hotel Plaza Kokai Cancún has 2 restaurants, and serves breakfast for a surcharge.

Will Hotel Plaza Kokai Cancún allow pets to stay for free?

No, pets and service animals aren't allowed at Hotel Plaza Kokai Cancún.

Does Hotel Plaza Kokai Cancún have connecting rooms?

No, this hotel doesn't feature connecting guestrooms.

How close is the airport from Hotel Plaza Kokai Cancún?

The closest major airport to Hotel Plaza Kokai Cancún is Cancun Intl. Airport (CUN), which is 11.4 mi away (20 minutes by car).

Are there rooms with balconies that I can book at Hotel Plaza Kokai Cancún?

No, there aren't any guestrooms with balconies at Hotel Plaza Kokai Cancún.

Hotel Plaza Kokai Cancún Reviews

7.4

Good

7.8/10

Cleanliness

7.6/10

Staff & service

7.6/10

Amenities

7.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

8/10 Good

Solana

Mar 11, 2025

Liked: Cleanliness, staff & service, amenities

The location is perfect for people who want to walk and use the bus and public transportation. The hotel has restaurants and a pool. The room looked old and dark but for the price it was a good stay!

Stayed 6 nights in Jan 2025

6/10 Okay

Robert

Mar 9, 2025

Liked: Cleanliness, staff & service

Disliked: Property conditions & facilities

Rooms seemed damp. No alcohol allowed.

Stayed 3 nights in Feb 2025

2/10 Terrible

Heather, Fenton

Feb 5, 2025

Liked: Cleanliness

Disliked: Staff & service, amenities, property conditions & facilities

Beware! I booked the king room which was shown to have ample space with a small sitting area and a large jetted tub. After making me wait for 3 hours to check in (I realize I was early so I understand this is more my fault than theirs, but most hotels at least try to get you into a room) they gave me my key, remotes for the tv and the a.c. And a piece of paper that said that they didn’t turn on the hot water until after 7pm, they sent me to a basic room with none of the amenities shown. I went back downstairs to try and fix the situation, only to be met with an employee who explained that the pictures on Expedia are wrong and they would not move me to the room pictured or provide a refund. I just called a taxi and had them take me to a better hotel. Tl;dr you don’t get what you pay for, the area is a little sketch, they don’t let you have hot water until after 7, the employees dgaf. Go elsewhere, trust me.

Stayed 1 night in Feb 2025

8/10 Good

don

Jan 31, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great budget hotel. Clean, quite, near dining and transportation. Not the fanciest, but gets the job done. Also note that they only have hot water in the morning.

Stayed 4 nights in Jan 2025

8/10 Good

Jenna

Traveled with group

Jan 30, 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Overall great stay if you just need a clean quick place to stay and to be close to the bus station. Was a little noisy from traffic but better than being stuck beside a night club thumping all night. Would recommend for someone passing through.

Stayed 1 night in Jan 2025

8/10 Good

Jonathan

Traveled with group

Jan 17, 2025

Disliked: Property conditions & facilities

Stayed 1 night in Jan 2025

10/10 Excellent

Michael

Jan 11, 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

All good.

Very comfortable bed - the right amount of support without being too firm. Very good water pressure in the shower.

Stayed 1 night in Jan 2025

10/10 Excellent

Mauricio

Traveled with family

Jan 11, 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Charming and cute hotel

Situated in Cancun centre. It is exactly according to the descriptions. Easy access to the main shopping centres, minutes walk to the terminal, etc...

Stayed 5 nights in Jan 2025

8/10 Good

Ronald

Traveled with family

Jan 9, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Good

Stayed 3 nights in Jan 2025

10/10 Excellent

Scott

Jan 7, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great place , has everything nearby

Stayed 3 nights in Jan 2025

10/10 Excellent

Graciela

Traveled with family

Jan 7, 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Me gustó mucho el hotel, la limpieza la actitud de la y el recepcionista, fueron muuuy amables, el ambiente es muy agradable y confortable

Stayed 4 nights in Dec 2024

6/10 Okay

Sumit

Jan 2, 2025

Stayed 1 night in Dec 2024

2/10 Terrible

Yashvi

Traveled with partner

Dec 20, 2024

Liked: Cleanliness

Disliked: Staff & service, amenities, property conditions & facilities

No service. No room service. Not even water is available on the property.

Stayed 3 nights in Dec 2024

8/10 Good

Kira T

Traveled with family

Dec 18, 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Convenient choice for the ADO bus station

My husband, our 8-month-old baby, and I stayed here for one night during our travels. We arrived late in the evening and left early the next morning, so our experience was brief but sufficient for our needs. The staff were polite and efficient, making check-in straightforward despite our late arrival. The hotel was clean, and the room provided everything we needed for a short stay. While nothing stood out as exceptional, it was perfectly adequate and met our expectations. The location is very central, just a few minutes’ walk from the ADO bus terminal, which was the main reason we chose this hotel. This convenience made it easy to catch an early bus the next morning. Overall, this hotel is a practical choice if you're looking for a clean and convenient place to stay for a short time in Cancun.

Stayed 1 night in Dec 2024

6/10 Okay

Kishanthini

Dec 15, 2024

Liked: Cleanliness, property conditions & facilities, room comfort

Disliked: Staff & service

The staff was very rude . I need help to take my luggage to my room . She asked money to some one go the the room . I easily booked the room for 4 people. But I only book for one . She was very very rude in professional

Stayed 1 night in Nov 2024

10/10 Excellent

Ferita, St Petersburd

Business traveler

Dec 11, 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Wonderful hotel, clean, big rooms open windows, nic cleaning every day

Stayed 3 nights in Dec 2024

2/10 Terrible

Miguel

Dec 6, 2024

Disliked: Cleanliness, staff & service, amenities

Bad

Stayed 1 night in Dec 2024

2/10 Terrible

Miguel

Dec 6, 2024

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

Bad

Stayed 3 nights in Aug 2024

10/10 Excellent

Ferita

Dec 4, 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful place, nice quiet a nice restaurant with delicious food. Ilike it hotel, I can open window, nice view, I was in 2 hotels before, but this hotel, I like more, thanks a lot

Stayed 4 nights in Nov 2024

10/10 Excellent

José Benjamin Manjarréz

Traveled with group, Business traveler, Traveled with family

Nov 28, 2024

Liked: Cleanliness, property conditions & facilities, room comfort

Stayed 1 night in Nov 2024

8/10 Good

Veronica

Traveled with partner

Nov 13, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Located in a very convenient area, near to ADO, walking distance to Parque de Las Palapas and local bus transportation. Third time staying at hotel Plaza Kokai Cancun

Stayed 2 nights in Nov 2024