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Hotel Plaza Kokai Cancún

3.0 star property

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Photo gallery for Hotel Plaza Kokai Cancún

Front of property
2 restaurants; breakfast, lunch, dinner, and brunch served
Reception
Outdoor pool
2 restaurants; breakfast, lunch, dinner, and brunch served

Reviews

7.6 out of 10
Good

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Bar
  • Laundry

Explore the area

View in a map
Av Uxmal No 26, Sm 2A, Col. Centro, Cancun, QROO, 77500
  • Place, Benito Juarez Municipal Building
    ‪5 min walk‬
  • Place, Las Palapas Park
    ‪8 min walk‬
  • Place, Plaza Las Americas
    ‪4 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪35 min drive‬

Room options

View all photos for Standard Double Room

Standard Double Room | Premium bedding, in-room safe, individually decorated

Standard Double Room

8.4 out of 10
Very good
(23 reviews)
  • City view
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Estandar King

Estandar King | Premium bedding, in-room safe, individually decorated

Estandar King

9.0 out of 10
Wonderful
(7 reviews)
  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

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About the neighborhood

Cancun

Located in Downtown Cancun within a short walk of Las Palapas Park, Hotel Plaza Kokai Cancún is within a mile (2 km) of other popular sights such as Puerto Cancun Marina Town Center. This 55-room, 3-star hotel has 2 restaurants, an outdoor pool, and free in-room WiFi.

What's nearby

  • Benito Juarez Municipal Building - 5 min walk - 0.3 miles
  • Las Palapas Park - 8 min walk - 0.5 miles
  • Mercado 23 - 9 min walk - 0.5 miles
  • Puerto Cancun Marina Town Center - 19 min walk - 1.0 mile
  • Plaza Las Americas - 4 min drive - 1.4 miles

Getting around

  • Cancun Intl. Airport (CUN) - 20 min drive

Restaurants

  • ‪The Healthy Place - ‬5 min walk
  • ‪Temakita - ‬6 min walk
  • ‪McDonald's - ‬6 min walk
  • ‪Taqueria Coapeñitos - ‬3 min walk
  • ‪Las Tostadillas Del Mar Ruta Nader - ‬2 min walk

About this property

Hotel Plaza Kokai Cancún

Guests staying at Hotel Plaza Kokai Cancún enjoy an outdoor pool, a children's pool, and free WiFi in public areas. Free offsite parking is included with your stay. Multilingual staff at the 24-hour front desk can assist with luggage storage, tours or tickets, and securing valuables. Other amenities at this family-friendly hotel include free newspapers, laundry facilities, and a banquet hall.
Guests can expect free WiFi and 28-cm TVs with digital channels. Beds sport premium bedding and bathrooms offer hair dryers and free toiletries. Free local calls and safes are other standard amenities.
An outdoor pool and a children's pool are on site.

The recreational activities listed below are available either on site or nearby; fees may apply.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking
  • Street parking available

Food and drink

  • 2 restaurants
  • A bar/lounge
  • A swim-up bar
  • Free daily manager's reception

Restaurants on site

  • El meson espanol
  • La Tasca

Things to do

  • Children's pool
  • Outdoor pool
  • Personal motorized watercraft

Family friendly

  • Children's pool
  • Laundry facilities
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 4 floors
  • Banquet hall
  • Designated smoking areas
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower
  • Towels provided

Entertainment

  • 28-cm TV with digital channels

Food and drink

  • Limited room service

More

  • Air conditioning
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Early check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • One child 11 years old or younger stays free when using existing bedding

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: MXN 85.40 per accommodation, per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
  • Check-in: 3 PM
  • Check-out: 11:00 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free nearby parking.
Property Registration Number 002-025-001875/2026

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards.

Additional information about polices, regulations, and more:

  • Pool access available from 8:00 AM to 9:00 PM.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Hotel Plaza Kokai
Hotel Plaza Kokai Cancún
Hotel Plaza Kokai Cancún Cancun
Plaza Kokai Cancún
Plaza Kokai Cancún Cancun
Plaza Kokai Hotel
Hotel Plaza Kokai Cancún Hotel
Hotel Plaza Kokai Cancún Cancun
Hotel Plaza Kokai Cancún Hotel Cancun

Frequently asked questions

Is a free cancellation option available at Hotel Plaza Kokai Cancún?

Hotel Plaza Kokai Cancún offers free cancellation on select room rates. To learn more, take a look at the cancellation policy on Orbitz.

How much does it cost to stay at Hotel Plaza Kokai Cancún?

As of Jul 5, 2026, prices found for a 1-night stay for 2 adults at Hotel Plaza Kokai Cancún on Jul 15, 2026 start from $51, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see near Hotel Plaza Kokai Cancún?

This hotel is situated in Downtown Cancun within a short 18-minute walk of Puerto Cancun Marina Town Center and also 8 minutes on foot from Las Palapas Park. You'll also find Plaza Las Americas and Ultramar Ferry Puerto Juárez within a short drive.

Will I be able to park at Hotel Plaza Kokai Cancún?

No, there isn't parking at the hotel but you'll find free parking.

Does Hotel Plaza Kokai Cancún include a casino on the premises?

No, Hotel Plaza Kokai Cancún doesn't have a casino.

Will I find an indoor pool at Hotel Plaza Kokai Cancún?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool. Guests have pool access between 8:00 AM and 9:00 PM.

What will couples enjoy most about a stay at Hotel Plaza Kokai Cancún?

There are plenty of amenities for couples at this hotel, including 2 restaurants, an outdoor pool, and a swim-up bar.

Does Hotel Plaza Kokai Cancún have a hot tub?

No, there isn't a spa tub at this hotel.

Does Hotel Plaza Kokai Cancún have a restaurant that serves breakfast?

Yes, Hotel Plaza Kokai Cancún has 2 restaurants, and serves breakfast for a surcharge.

Will Hotel Plaza Kokai Cancún allow pets to stay for free?

No, pets and service animals aren't allowed at Hotel Plaza Kokai Cancún.

Does Hotel Plaza Kokai Cancún have connecting rooms available?

No, there aren't connecting guestrooms at this hotel.

How close is the airport from Hotel Plaza Kokai Cancún?

The closest major airport to Hotel Plaza Kokai Cancún is Cancun Intl. Airport (CUN), which is 11.4 mi away (20 minutes by car).

Can I book a room with a balcony at Hotel Plaza Kokai Cancún?

No, there aren't any guestrooms at Hotel Plaza Kokai Cancún that offer a balcony.

Hotel Plaza Kokai Cancún Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 257 out of 750 reviews
Rating 8 - Good. 229 out of 750 reviews
Rating 6 - Okay. 139 out of 750 reviews
Rating 4 - Poor. 58 out of 750 reviews
Rating 2 - Terrible. 67 out of 750 reviews

8.0/10

Cleanliness

7.6/10

Staff & service

7.6/10

Amenities

7.2/10

Property conditions & facilities

Reviews

Verified

8/10 Good

Christopher

Liked: Staff & service, amenities, property conditions & facilities
Close to restaurants
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Jenny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Restaurants and ADO bus near
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean the room and very polite the staff. good location and safe place.
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A good hotel that I return to when I need to stay in central cancun. Always clean, good value and good service in both the hotel and the restaurant
Stayed 4 nights in Jul 2025
Verified

8/10 Good

Mark

Liked: Cleanliness, staff & service
Disliked: Amenities
Within walking distance of many restaurants and shops. Pool was small and had debris in it. Hot water is shut off from 12:30pm-7:00pm. No english spoken at fron desk
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place , has everything nearby
Stayed 3 nights in Jan 2025
Verified

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good value, easy transport

Great hotel stay in downtown Cancun. Really short walk to the bus stop, so transfer from the airport was easy on the ADO bus, as well the local buses to the beaches nearby. Good value - all we needed for a night.
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Michael

Liked: Cleanliness, amenities, property conditions & facilities
Hotel worked well for our time in Cancun. Had everything we needed, was clean and staff friendly. Pool was a bit dreary!
Stayed 8 nights in Jun 2025
Verified

10/10 Excellent

Mauro

Liked: Cleanliness, amenities, property conditions & facilities
Todo excelente
Stayed 3 nights in Jul 2025
Verified

10/10 Excellent

Timothy

Great location in central, great valur
Stayed 2 nights in Aug 2024
Verified

10/10 Excellent

Ana Luisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 2 nights in Oct 2024
Verified

10/10 Excellent

Ferita

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful hotel, clean, big rooms open windows, nic cleaning every day
Stayed 3 nights in Dec 2024
Verified

10/10 Excellent

ana maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great in all ways
Stayed 1 night in Jun 2025
Verified

8/10 Good

Sandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it's convenient bus station very close
Stayed 3 nights in Sep 2024
Verified

10/10 Excellent

Giovanni

Liked: Cleanliness, staff & service, property conditions & facilities
Would definitely book again💪
Stayed 7 nights in May 2024
Verified

10/10 Excellent

Ferita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful place, nice quiet a nice restaurant with delicious food. Ilike it hotel, I can open window, nice view, I was in 2 hotels before, but this hotel, I like more, thanks a lot
Stayed 4 nights in Nov 2024
Verified

8/10 Good

Yuniel

Liked: Cleanliness, amenities, property conditions & facilities
Good
Stayed 1 night in Nov 2025
Verified

8/10 Good

Solana

Liked: Cleanliness, staff & service, amenities
The location is perfect for people who want to walk and use the bus and public transportation. The hotel has restaurants and a pool. The room looked old and dark but for the price it was a good stay!
Stayed 6 nights in Jan 2025
Verified

8/10 Good

Veronica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located in a very convenient area, near to ADO, walking distance to Parque de Las Palapas and local bus transportation. Third time staying at hotel Plaza Kokai Cancun
Stayed 2 nights in Nov 2024
Verified

10/10 Excellent

Kalyan

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and cozy - overall, good experience!
Stayed 2 nights in Jun 2023
Verified

10/10 Excellent

Yordanys

Liked: Cleanliness
Good price! Room was clean! It was a basic accomodation but it was good for the price I paid.
Stayed 3 nights in Jun 2025
Verified

8/10 Good

Rigoberto

Liked: Cleanliness, amenities, property conditions & facilities
Thank goodness
Stayed 1 night in Nov 2025
Verified

8/10 Good

Hector Jesus

Liked: Cleanliness, staff & service
Next to Cancun downtown and the bus station
Stayed 6 nights in Apr 2024
Verified

10/10 Excellent

Hira

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It's a small hotel right in the downtown area. 7 minutes walk from the central ado bus terminal. Super clean as compared to the other hotels at this price
Stayed 1 night in Jul 2024
Verified

4/10 Poor

Marisol

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
This property is close to the ADO bus station.
Stayed 1 night in Jun 2024