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Melia Casa Maya Cancun All Inclusive

4.0 star property
VIP Access

Choose dates to view prices

Photo gallery for Melia Casa Maya Cancun All Inclusive

Terrace/patio
Property video
On the beach, white sand, sun loungers, beach umbrellas
Exterior
4 restaurants, lunch served

Reviews

8.2 out of 10
Very good

Popular amenities

  • Hot tub
  • Spa
  • Parking included
  • Free WiFi

Explore the area

View in a map
Blvd. Kukukcan KM 5.5, Cancun, QROO, 77500
  • Place, Langosta Beach
    ‪1 min walk‬
  • Place, Nichupté Lagoon
    ‪2 min walk‬
  • Place, Tortuga Beach
    ‪17 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪45 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members
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Room options

View all photos for Melia Room, Room, Ocean View

Melia Room, Room, Ocean View | Down comforters, minibar, soundproofing, iron/ironing board

Melia Room, Room, Ocean View

8.6 out of 10
Excellent
(31 reviews)
  • Ocean view
  • 441 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds
  • Free WiFi

View all photos for The Level Room Swim Up

A hotel room with a large bed, a desk with a lamp, a TV, and a view of the beach through the window.

The Level Room Swim Up

  • Ocean view
  • 441 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Melia Suite Ocean View

Melia Suite Ocean View | Down comforters, minibar, soundproofing, iron/ironing board

Melia Suite Ocean View

9.4 out of 10
Exceptional
(30 reviews)
  • Ocean view
  • 872 sq ft
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed OR 2 Double Beds
  • Free WiFi

View all photos for The Level Suite Swim Up

The Level Suite Swim Up | View from room

The Level Suite Swim Up

  • Ocean view
  • 872 sq ft
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed
  • Free WiFi

View all photos for The Level, Suite, Ocean View

The Level, Suite, Ocean View | Down comforters, minibar, soundproofing, iron/ironing board

The Level, Suite, Ocean View

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 872 sq ft
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed OR 2 Double Beds
  • Free WiFi

View all photos for The Level Grand Suite

View from room

The Level Grand Suite

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 1119 sq ft
  • 2 bedrooms
  • Sleeps 8
  • 1 King Bed and 2 Twin Beds
  • Free WiFi

View all photos for The Level, Room, Ocean View

A hotel room with a bed, a TV, a desk, and a hallway leading to another room.

The Level, Room, Ocean View

8.8 out of 10
Excellent
(5 reviews)
  • Ocean view
  • 441 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds
  • Free WiFi

View all photos for Melia Room, Room, Balcony, Ocean View

A hotel room with a large bed, two wall sconces, a round side table, a chair, and a view through a large window.

Melia Room, Room, Balcony, Ocean View

10.0 out of 10
Exceptional
(3 reviews)
  • Ocean view
  • 517 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds
  • Free WiFi

View all photos for The Level, Room, Balcony, Ocean View

A hotel room with a bed, a TV, a desk, and a hallway leading to another room.

The Level, Room, Balcony, Ocean View

  • 517 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds
  • Free WiFi

Melia Suite Garden View with Balcony

  • Garden view
  • 872 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds
  • Free WiFi

View all photos for Room Standard with Ocean View

Down comforters, minibar, soundproofing, iron/ironing board

Room Standard with Ocean View

  • Ocean view
  • 441 sq ft
  • Sleeps 4
  • Free WiFi

View all photos for Room Superior with Ocean View

Down comforters, minibar, soundproofing, iron/ironing board

Room Superior with Ocean View

  • Ocean view
  • 441 sq ft
  • Sleeps 4
  • Free WiFi

Room Standard with Ocean View

  • Ocean view
  • 441 sq ft
  • Sleeps 1
  • Free WiFi

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About the neighborhood

Cancun

Located in Zona Hotelera, Melia Casa Maya Cancun All Inclusive is adjacent to Langosta Beach with other popular attractions like Cancun Convention Center within a within a few miles (5 km). This 260-room, 4-star property has 2 outdoor pools along with a free water park and 4 restaurants.
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What's nearby

  • Langosta Beach - 1 min walk - 0.1 miles
  • Nichupté Lagoon - 2 min walk - 0.1 miles
  • Escénica Tower - 14 min walk - 0.8 miles
  • Tortuga Beach - 17 min walk - 0.9 miles
  • Playa Tortugas - 4 min drive - 1.3 miles

Getting around

  • Cancun Intl. Airport (CUN) - 33 min drive

Restaurants

  • ‪Breakfast - ‬7 min walk
  • ‪Swim-up Bar - ‬6 min walk
  • ‪Lobby Bar - ‬1 min walk
  • ‪Bites Food Hall - ‬10 min walk
  • ‪Coffee & Me - ‬9 min walk

About this property

Melia Casa Maya Cancun All Inclusive

Guests of Melia Casa Maya Cancun All Inclusive have access to 2 outdoor pools, a free water park, and a children's pool. You can take advantage of free parking, along with an airport shuttle. The 24-hour front desk has multilingual staff ready to assist with luggage storage, tours or tickets, and dry cleaning/laundry. Other amenities at this beach property include a 24-hour gym, free WiFi in public areas, and a terrace.
Guests can expect free WiFi and 55-inch flat-screen TVs with cable channels. Beds are dressed in down comforters and bathrooms offer hair dryers and free toiletries. Minibars, coffee makers, and phones are other standard amenities.
2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a complimentary water park and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, facials, and body treatments.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Airport shuttle available
  • Area shuttle (surcharge)
  • Free uncovered self parking on site
  • Onsite parking includes off-street options

Food and drink

  • 3 bars/lounges
  • 4 restaurants

Restaurants on site

  • Cape Nao
  • Casa Nostra
  • Lobby Bar Boreal
  • Merkado
  • The Grill

Things to do

  • 2 outdoor pools
  • 24-hour gym
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Free water park
  • Playground
  • Shopping
  • TV in common areas
  • Waterslide

Family friendly

  • 2 outdoor pools
  • Babysitting
  • Children's games
  • Children's pool
  • Free water park access
  • Laundry facilities
  • Playground
  • Soundproofed rooms
  • Waterslide

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool umbrellas
  • Terrace

Spa

  • Deep-tissue massages
  • Facials

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (71 inch wide door)
  • Pool access ramp on site
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant

More

  • 2 buildings
  • 8 floors
  • Communal living room
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Iron/ironing board on request
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
A late check-out fee will be charged

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 3:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: MXN 85.40 per accommodation, per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • A late check-out fee will be charged

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a fire extinguisher and a smoke detector.

Additional information about polices, regulations, and more:

  • Pool access available from 8:00 AM to 8:00 PM.
  • Reservations need to be made in advance for massage services and spa treatments. Contact the property at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.

Property is also known as

Casa Maya
Casa Maya Cancun
Casa Maya Hotel
Hotel Casa Maya
Hotel Casa Maya Cancun
Maya Casa
Cancun Casa Maya
Casa Maya Cancun Hotel Cancun
Casa Maya Hotel Cancun
Imperial Fiesta Club Hotel Casa Maya

Frequently asked questions

Is a free cancellation option available at Melia Casa Maya Cancun All Inclusive?

Melia Casa Maya Cancun All Inclusive offers free cancellation on some room rates. For more details, take a look at the cancellation policy on Orbitz.

How much does it cost to stay at Melia Casa Maya Cancun All Inclusive?

As of Jul 11, 2026, prices found for a 1-night stay for 2 adults at Melia Casa Maya Cancun All Inclusive on Aug 9, 2026 start from $297, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see near Melia Casa Maya Cancun All Inclusive?

This property is situated in Zona Hotelera within a short 3-minute walk of Langosta Beach and also 15 minutes on foot from Tortuga Beach. You'll also find La Isla Shopping Mall and Playa Tortugas within a short drive.

Is parking available on site at Melia Casa Maya Cancun All Inclusive?

Yes, uncovered self parking is offered for free at the property.

Is there a spa available at Melia Casa Maya Cancun All Inclusive?

Spa services at the property include deep-tissue massages, facials, and body treatments.

Does Melia Casa Maya Cancun All Inclusive feature a casino?

No, Melia Casa Maya Cancun All Inclusive doesn't have a casino.

Will I find an indoor pool at Melia Casa Maya Cancun All Inclusive?

No, this property doesn't have an indoor pool; however, there are 2 outdoor pools. Guests have pool access between 8:00 AM and 8:00 PM.

Is Melia Casa Maya Cancun All Inclusive good for couples?

This beachfront property offers plenty of amenities for couples including an ocean-view restaurant, 2 outdoor pools, and 3 bars/lounges.

Does Melia Casa Maya Cancun All Inclusive have a hot tub?

No, this property doesn't have a spa tub.

Does Melia Casa Maya Cancun All Inclusive feature a restaurant that includes a breakfast menu?

No, Melia Casa Maya Cancun All Inclusive doesn't have a restaurant that serves breakfast.

Will Melia Casa Maya Cancun All Inclusive allow pets to stay free of charge?

No, pets and service animals aren't allowed at Melia Casa Maya Cancun All Inclusive.

Does Melia Casa Maya Cancun All Inclusive have connecting rooms available?

Yes, you can book connecting rooms at this property for your group or family vacation.

How far is the airport from Melia Casa Maya Cancun All Inclusive?

The closest major airport to Melia Casa Maya Cancun All Inclusive is Cancun Intl. Airport (CUN), which is 17 mi away (33 minutes by car).

Are there rooms with balconies that I can book at Melia Casa Maya Cancun All Inclusive?

Yes, some guestrooms at this property offer either a balcony and a terrace where guests can enjoy ocean and garden views.

Melia Casa Maya Cancun All Inclusive Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 279 out of 560 reviews
Rating 8 - Good. 139 out of 560 reviews
Rating 6 - Okay. 72 out of 560 reviews
Rating 4 - Poor. 31 out of 560 reviews
Rating 2 - Terrible. 39 out of 560 reviews

9.0/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Morgan

Liked: Cleanliness, staff & service, amenities
Good family holiday
Stayed 10 nights in Mar 2026
Verified

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such an excellent resort. Clean, fun activities for all ages, and great food.
Stayed 6 nights in Mar 2026
Verified

10/10 Excellent

Lorna J

Liked: Cleanliness, amenities, property conditions & facilities
Good food, lots of activities, great beach, comfortable rooms, nice pools
Stayed 7 nights in Jan 2026
Verified

8/10 Good

Danica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Family friendly with lots of activities for kids. Property is clean and oceanview suite is spacious.
Stayed 5 nights in Mar 2026
Verified

8/10 Good

Fernando

Liked: Cleanliness, staff & service, amenities
Great all inclusive family hotel
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Dorota

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel for families with kids. Beautiful and very clean beach. Delicious food and drinks. Very well organized 👌 👏
Stayed 11 nights in Mar 2026
Verified

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very beautiful resort.
Stayed 4 nights in Dec 2025
Verified

10/10 Excellent

Rudy

Liked: Cleanliness, amenities, property conditions & facilities
Amazing resort i cant wait to go back !
Stayed 5 nights in Sep 2025
Verified

10/10 Excellent

Adalberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was very good.
Stayed 3 nights in Mar 2026
Verified

8/10 Good

Trang

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is a decent drive from the airport (40 minutes without traffic) but the view is worth it. It’s very kid-friendly and the water park is awesome (better than the pictures). I wish they had more indoor kid amenities and more restaurants.
Stayed 4 nights in Mar 2026
Verified

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Yes was activities for the kids and a few for the adults
Stayed 6 nights in Mar 2026
Verified

8/10 Good

alexander

Liked: Cleanliness, amenities, property conditions & facilities
Great stay!!!
Stayed 5 nights in Nov 2025
Verified

10/10 Excellent

Marshall D.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The all-inclusive hotel was generally well appointed and well organized. We had some difficulties with the dinner reservation process. The atmosphere was very family friendly, and the waterpark offerings were exceptional.
Photo from the third floor
Stayed 5 nights in Mar 2026
Verified

10/10 Excellent

Iosua

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing beach, great food, friendly staff, and nothing was ever too busy. The #1 MUST is to book "The Level" room category, the extras you get make a huge difference. Melia Casa Maya Cancun is a great family resort.
Stayed 7 nights in Feb 2026
Verified

8/10 Good

Fernando

Liked: Cleanliness, staff & service
Really nice hotel with excellent services. Highly recommend it for families with kids.
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Todd Charles

Liked: Cleanliness, amenities, property conditions & facilities
Excellent facility, staff were extremely courteous and helpful. Food exceeded my expectations. Location on one of most beautiful beaches in Cancun.
Stayed 7 nights in Feb 2026
Verified

10/10 Excellent

Omar

Liked: Cleanliness, property conditions & facilities
Very good place , nice people
Stayed 4 nights in Oct 2025
Verified

6/10 Okay

William J

Liked: Cleanliness, property conditions & facilities
Staff very friendly and accommodating. This is a very kid focused hotel.
Stayed 6 nights in Jan 2026
Verified

10/10 Excellent

Ricardo

Liked: Cleanliness, amenities, property conditions & facilities
Best hotel stay in well over a decade. Great service, food and atmosphere.
Stayed 8 nights in Dec 2025
Verified

10/10 Excellent

Michelle

Liked: Cleanliness, amenities, property conditions & facilities
Clean room, amazing staff and amenities
Stayed 7 nights in Jan 2026
Verified

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, amenities
So good!
Stayed 5 nights in Feb 2026
Verified

10/10 Excellent

Gabriela

Liked: Cleanliness, property conditions & facilities
Yes it was very clean I had a great time there and planning to go back
Stayed 4 nights in Jan 2026
Verified

10/10 Excellent

SaSan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was here for about a week Generally satisfied with everything that they offer and the staff were great *Just a small concern about recyclable drinking cups at the bar were just rinsed and re-used often , not sure of that's a good practice with amount of people in the hotel But overall would recommend this hotel
Stayed 8 nights in Apr 2026
Verified

10/10 Excellent

Gabriel

Liked: Cleanliness, amenities, property conditions & facilities
The place is beautiful very clean and the staff is great! From the bellboy to the servers and waiters at the buffets they were friendly and courteous and did their work with a smile!
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

jacqueline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was absolutely amazing. So glad we went with the upgrade to the Level. Very much worth it considering the amenities. Great beach access and kid friendly. Could not ask for more. Thank you!
Ocean view
Stayed 3 nights in Mar 2026