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Aparthotel

Hotel y Museo Casa Turquesa

4.0 star property
On beach with outdoor pool, near La Isla Shopping Mall

Choose dates to view prices

Photo gallery for Hotel y Museo Casa Turquesa

On the beach, white sand, beach umbrellas, beach towels
Lobby sitting area
Interior detail
Food and drink
Two Bedroom Ocean View | Living area | 42-inch flat-screen TV with satellite channels, TV

Reviews

7.6 out of 10
Good

Popular amenities

  • Parking included
  • Free WiFi
  • Laundry

Explore the area

View in a map
Cancun, QROO
  • Place, Kukulcan Plaza Shopping Mall
    ‪1 min walk‬
  • Place, Hotel Zone Beaches
    ‪5 min walk‬
  • Place, Marlin Beach
    ‪5 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪27 min drive‬

Room options

View all photos for King Bed Ocean View

King Bed Ocean View | Beach/ocean view

King Bed Ocean View

8.2 out of 10
Very good
(13 reviews)
  • Ocean view
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Double Bed Ocean View

Double Bed Ocean View | Beach/ocean view

Double Bed Ocean View

  • Garden view
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed

View all photos for Apartment with Balcony and Ocean View

In-room safe, individually decorated, individually furnished

Apartment with Balcony and Ocean View

  • Ocean view
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Two Bedroom Ocean View with Pool

Two Bedroom Ocean View with Pool | In-room safe, individually decorated, individually furnished

Two Bedroom Ocean View with Pool

  • Ocean view
  • 2 bedrooms
  • Sleeps 5
  • 2 Queen Beds

View all photos for King Room with Garden View and Balcony

King Room with Garden View and Balcony | In-room safe, individually decorated, individually furnished

King Room with Garden View and Balcony

8.6 out of 10
Excellent
(4 reviews)
  • Garden view
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Two Bedroom Ocean View

Two Bedroom Ocean View | Living area | 42-inch flat-screen TV with satellite channels, TV

Two Bedroom Ocean View

  • Ocean view
  • 2 bedrooms
  • Sleeps 8
  • 1 Queen Bed and 2 King Beds

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About the neighborhood

Cancun

Located in Zona Hotelera within a short walk of Hotel Zone Beaches, Hotel y Museo Casa Turquesa is within a mile (2 km) of other popular sights such as La Isla Shopping Mall. This 30-room, 4-star aparthotel has a restaurant, an outdoor pool, and free in-room WiFi.
View more Aparthotels in CancunOpens in a new window

What's nearby

  • Kukulcan Plaza Shopping Mall - 1 min walk - 0.1 miles
  • Luxury Avenue Shopping Mall - 2 min walk - 0.1 miles
  • Hotel Zone Beaches - 5 min walk - 0.3 miles
  • Marlin Beach - 5 min walk - 0.3 miles
  • La Isla Shopping Mall - 14 min walk - 0.8 miles

Getting around

  • Cancun Intl. Airport (CUN) - 21 min drive

Restaurants

  • ‪La Veranda - ‬8 min walk
  • ‪El Fish Fritanga - ‬9 min walk
  • ‪Hacienda Sisal - ‬5 min walk
  • ‪Club Bistro - ‬7 min walk
  • ‪Ilios Restaurant - ‬11 min walk

About this property

Hotel y Museo Casa Turquesa

On beach with outdoor pool, near La Isla Shopping Mall
Guests of Hotel y Museo Casa Turquesa enjoy features like an outdoor pool, free WiFi in public areas, and a library. Free parking is included with your stay. The front desk has multilingual staff that can help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this beach aparthotel include a terrace, a porter/bellhop, and barbecue grills.
Each apartment is individually decorated and has an array of amenities, including a safe, a phone, and a wardrobe or closet. Guests can expect to find free WiFi and a 42-inch flat-screen TV with satellite channels. The bathroom offers a rainfall showerhead and hair dryers.
Recreational amenities at the aparthotel include an outdoor pool.

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Property amenities

Beach

  • On a white sand beach
  • Beach towels
  • Beach umbrellas

Pool/Spa

  • Outdoor pool
  • Pool loungers
  • Pool umbrellas

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Car recommended
  • Free self parking on site
  • Limited onsite self parking
  • Onsite parking includes off-street options

Family friendly

  • Children stay free (see details)

Restaurants on site

  • El Mirador
  • Pool Bar

Dining

  • Daily cooked-to-order breakfast available 7:00 AM to 11:00 AM for a fee: MXN 150 to 380 for adults and MXN 80 to 200 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • A swim-up bar
  • Room service (limited hours)

Bedrooms

  • Bedsheets provided

Bathroom

  • 1 private bathroom
  • Bathtub or shower
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with satellite channels
  • Library
  • Piano

Outdoor areas

  • Barbecue grill
  • Terrace

Laundry

  • Dry cleaning/laundry service

Comfort

  • Air conditioning

Pets

  • No pets or service animals

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • Upper floors accessible by stairs only
  • Designated smoking areas (fines apply)

Services and conveniences

  • Blackout drapes
  • Concierge services
  • Daily housekeeping
  • Guidebooks
  • Iron/ironing board on request
  • Limited-hour front desk
  • Luggage storage
  • Multilingual staff
  • Phone
  • Porter/bellhop
  • Safe
  • Tour and ticket assistance
  • Wedding services

Location highlights

  • In a shopping district
  • In an entertainment district
  • Near the ocean
  • On the waterfront

Things to do

  • Golfing nearby
  • Outdoor pool (guest access) nearby
  • Theme park nearby

Safety features

  • Carbon monoxide detector (host has indicated there is a carbon monoxide detector on the property)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • First aid kit
  • Security system
  • Fire extinguisher

General

  • 1 building
  • 30 units
  • 4 floors
  • Beaux Arts architecture
  • Built in 1991
  • Individual decor
  • Individual furnishings
  • Reception hall

Policies

Check-in

Check-in time starts at 3:00 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

The front desk is open daily from 7:00 AM - 11:00 PM
Front desk staffed during limited hours
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • Up to 2 kids 12 years old and younger stay free when using existing bedding

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for cooked-to-order breakfast: approximately MXN 150 to 380 for adults, and MXN 80 to 200 for children

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
This property accepts credit cards, debit cards, and cash
Host has indicated there is a carbon monoxide detector on the property
Host has indicated there is a smoke detector on the property
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is available during limited hours. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • The minimum check-in age for Spring Break is 18 years old.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit.

Additional information about polices, regulations, and more:

  • Registered guests are the only ones allowed in guestrooms.
  • There are no elevators.

Property is also known as

Casa Turquesa
Casa Turquesa Cancun
Casa Turquesa Hotel
Casa Turquesa Hotel Cancun
Casa Turquesa Hotel Tulum
Casa Turquesa Tulum
Casa Turquesa

Frequently asked questions

Is free cancellation available at Hotel y Museo Casa Turquesa?

Hotel y Museo Casa Turquesa offers free cancellation on select room rates. To learn more, take a look at the cancellation policy on Orbitz.

What is there to do close to Hotel y Museo Casa Turquesa?

This aparthotel is situated in Zona Hotelera within a short 16-minute walk of La Isla Shopping Mall and also 8 minutes on foot from Hotel Zone Beaches. You'll also find West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and Iberostar Cancun Golf Course within a short drive.

Is parking available on site at this aparthotel?

Yes, self parking is offered for free at the aparthotel.

Does Hotel y Museo Casa Turquesa include a casino?

No, Hotel y Museo Casa Turquesa doesn't have a casino.

Is there an indoor pool at Hotel y Museo Casa Turquesa?

No, this aparthotel doesn't have an indoor pool; however, there is an outdoor pool.

What will couples enjoy most about a stay at Hotel y Museo Casa Turquesa?

This beachfront aparthotel offers many amenities for couples such as an outdoor pool and some apartments include private pools and in-room massages.

Are there hot tubs at Hotel y Museo Casa Turquesa?

Yes, some apartments at this aparthotel feature private spa tubs.

Does Hotel y Museo Casa Turquesa feature a restaurant that includes a breakfast menu?

Yes, Hotel y Museo Casa Turquesa serves a cooked-to-order breakfast for a surcharge each morning at El Mirador.

Does Hotel y Museo Casa Turquesa allow pets to stay for free?

No, pets and service animals aren't allowed at Hotel y Museo Casa Turquesa.

Are there connecting rooms at this aparthotel?

No, there aren't connecting rooms at this aparthotel.

How far is the airport from Hotel y Museo Casa Turquesa?

The closest major airport to Hotel y Museo Casa Turquesa is Cancun Intl. Airport (CUN), which is 12.3 mi away (21 minutes by car).

Are there rooms with balconies at Hotel y Museo Casa Turquesa?

Yes, some apartments at this aparthotel offer either a furnished balcony or a furnished patio where guests can enjoy ocean or garden views.

Does Hotel y Museo Casa Turquesa have a wedding venue on site?

If wedding bells are in your future, take advantage of the wedding venue at Hotel y Museo Casa Turquesa.

Hotel y Museo Casa Turquesa Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 474 out of 1144 reviews
Rating 8 - Good. 274 out of 1144 reviews
Rating 6 - Okay. 153 out of 1144 reviews
Rating 4 - Poor. 117 out of 1144 reviews
Rating 2 - Terrible. 126 out of 1144 reviews

8.0/10

Cleanliness

8.0/10

Staff & service

6.4/10

Amenities

6.8/10

Property conditions & facilities

Reviews

8/10 Good

Blanca

Traveled with partner
Liked: Cleanliness
The hotel is a little older but the location is great and the view from the room we had was spectacular. We could see the ocean from one side and the lagoon from the other.
Stayed 5 nights in Dec 2025

4/10 Poor

Virginia

Disliked: Amenities, property conditions & facilities
The building is very old and it is neglected. The paint on the walls is pealing. The bathroom towels are old but cleaned. I wouldn’t go back.
Stayed 1 night in Nov 2025

6/10 Okay

Belochi

Traveled with family
Liked: Cleanliness
Calm stay
Stayed 7 nights in Oct 2025

4/10 Poor

James

I have stayed at this hotel for years, and the service and hotel in general have been declining. I came to Cancun to stay for 2 months, and the guys are the reception would not upgrade my room, give me an extended stay rate, and they gave me one of the worst rooms in the hotel. Considering this time of year the hotel is almost empty, that is really bad business. The restaurant is closed, elevator is still broken and you have to carry you own stuff up and down the stairs. Just really poor service tor the premium hotel rates they are still charging. I wouldn't suggest staying here.
Stayed 3 nights in Nov 2025

8/10 Good

musaad

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Oct 2025

10/10 Excellent

Joseph

Traveled with partner
Liked: Cleanliness
110% recommended! I’m a repeat customer and absolutely love this hotel.
Stayed 5 nights in Jul 2025

10/10 Excellent

Trudy

Liked: Cleanliness, room comfort

Lovely place to stay

The staff were all very friendly but not overly so. You were made to feel welcome and could get help if you needed it. The pool and drinks are very good. Some touch ups at the property are needed over time but we had a very nice stay.
Stayed 7 nights in Jun 2025

6/10 Okay

Mehdi

Disliked: Room comfort

Cheap motel on the beautiful beach

For an american, this place is like a really cheap motel but on a very beautiful beach. Inside the room, the bathroom etc is very outdated. The shower head seems to be 20 years old with soap scum all over it. Chipped paint everywhere. The management and people are okay but the place is just outdated and needs a serious renovation.
Stayed 1 night in Jun 2025

2/10 Terrible

Javier

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Would not recommend. The bed was very hard and uncomfortable and No hot water.
Stayed 1 night in Jun 2025

6/10 Okay

Juan

Traveled with family
Liked: Cleanliness
Disliked: Amenities
Clean place but outdated. Dining was not articulated well. Would stay there again, but not with a date.
Stayed 6 nights in May 2025

8/10 Good

Karen

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This place is delightful. The staff were kind and accommodating. It was beautiful and quiet. We felt like we were the only ones there. If the beds had been more comfortable we would have liked it more. They were very hard.. I’m not sure we would choose it again since sleep is important to us.
Stayed 1 night in May 2025

10/10 Excellent

Jacinto Lopez

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
We liked the pool and the beach. The morning waiter was very good and friendly. Will stay again.
Stayed 8 nights in May 2025

8/10 Good

David

Liked: Cleanliness, amenities
Amazing hotel filled floor to ceiling with artwork and sculptures. Friendly, helpful staff, good food. It needs work but for the price it's great.
Stayed 4 nights in May 2025

6/10 Okay

Verified traveler

Liked: Cleanliness

Needs a little bit of upkeep - huge potential.

The property is nice, it needs maintenance and there were very few people on the property. The location of the property is very good as well. Our experience was ok, we were on a relaxing vacation. Will probably not visit again depending on what our goal is.
Stayed 6 nights in May 2025

8/10 Good

Kevin, Centennial Park

Liked: Cleanliness, amenities
This hotel and its day was beautiful, it is now a little aged and because of the time of year there weren’t very many other guests. That was absolutely perfect for my stay. Staff was very friendly. Hotel was clean, however shows its age, I would stay here again.
Stayed 2 nights in May 2025

8/10 Good

Sonia Cortés, Ecatepec de Morelos

Traveled with partner
Liked: Property conditions & facilities
You get large quiet space to relax, or enjoy the art gallery throughout lobby and corridors. Excellent food, and hospitality. And the last, but not the least, lovely cats well taken care of at the corner.
Stayed 6 nights in May 2025

8/10 Good

Ronya, Corona

Liked: Cleanliness, property conditions & facilities
Great location. Property needs a little work. Pool isn’t all that. Beach was beautiful
Stayed 5 nights in Apr 2025

8/10 Good

Santokh

Traveled with family
Liked: Cleanliness, amenities
Great location, friendly staff and safe to walk anywhere nearby. Property is 35 yrs old and is a liitle frayed at the edges but we would stay here again.
Stayed 6 nights in Apr 2025

10/10 Excellent

Carolina

Liked: Cleanliness
We loved our stay here. The staff is amazing. The room was a little old and needed some maintenance, but that did not matter to us.
Stayed 4 nights in Apr 2025

2/10 Terrible

Martha

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Very duty no service falling apart pool dirty
Stayed 7 nights in Apr 2025

10/10 Excellent

Marianna

Liked: Cleanliness, amenities, property conditions & facilities
Has everything on a smaller version, beachfront was the main reason.
Stayed 3 nights in Apr 2025

6/10 Okay

Gena

Pool is great, ocean view is beautiful. Older outdated hotel. Enjoyed the quietness, non competition for chairs at the pool or beach. Some nice art work on display. An alarming amount of feral cats sitting down by security gate. It was quite scary.
Stayed 3 nights in Apr 2025

8/10 Good

gladys

Traveled with family
Liked: Cleanliness
This is more of a couples hotel not a family type but it was ok. Be aware that our room had not much privacy almost if the walls were made out or paper not much insolation sounds proof. But again it was ok cause we didn’t spend much time in the room.
Stayed 3 nights in Apr 2025

6/10 Okay

William, Round Hill

Stayed 1 night in Apr 2025

4/10 Poor

matthew

Disliked: Cleanliness, room comfort

Terrible condition

The place really shouldn’t be offered by hotels.com. It’s falling apart and the photos don’t appropriately show you what to expect. Unless it was completely overhauled I would never stay there or recommend
Stayed 3 nights in Mar 2025

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